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Mercure London Staines upon Thames Hotel 3 stars

TripAdvisor rating 3.5/5 906 reviews
Mercure London Staines upon Thames Hotel
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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ
staines
united kingdom

Tel: +441784334800

Fax: (+44)1784/454858

Contact email

Check-in from 14h00

Check out up to 12h00

  • Staines :   STAINES

  • By plane

    LONDON CITY At 71.8km / 44.62 miles

  • By plane

    LONDON GATWICK At 60.7km / 37.72 miles

  • By plane

    LONDON HEATHROW At 7.2km / 4.47 miles

  • By train

    STAINES At 0.5km / 0.31 miles

GPS :51.431839, -0.511763

Our accommodations

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Classic Double room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double bedroom with River View

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin bedroom with River View

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Room

  • Max. number of persons: 3
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RIVERSIDE RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR

Photo non contractuelle / Strictly non binding

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,631 reviews

tripadvisor

TripAdvisor Rating 3.5/5

906 reviews

Poor

Customer review rating 3.8/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

The hotel was not what I expected from a Mercure hotel. It was old and worn. It wasn´t clean. Several places in my room had a thick layer of dust. The pillows were so hard that I had trouble sleeping and I woke up with a neck pains. I will stay at the hotel again unless there isnt another option available.

Dear Mr Carl Henrik H., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Laura Cocue Reception Team Leader

Room very cold and service inadequate

Customer review rating 3.8/5

Jimin S. Business - 30/11/2019 Confirmed reviews ALL

My room was located on the ground floor and had wind seeping through the windows. I requested to have extra blankets, but even though I stayed for 2 nights, did not have them in the end. I was given an extra heater, but the room was still cold. No one should go through such an experience when you are paying for more than 100 pounds per night. This is my second stay at Mercure (the first in March this year), but I do not think I will visit again.

Dear Mr Jimin S., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Laura Cocue Reception Team Leader

Good night had at a well suited veneue

Customer review rating 3.8/5

H Business - 28/11/2019 Confirmed reviews ALL

I stayed at the hotel as part of a dinner I attended at the hotel. Rooms were nice, good size and I was happy with what I paid for my room

Dear Hannah V., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay here with us. Kind Regards, Laura Cocue Reception Team Leader

Limited Resources

Customer review rating 3.8/5

Katie Business - 21/11/2019 Confirmed reviews ALL

During my stay, my towels were not replenished in my room and thankfully I checked before I had to get ready for the day. I also needed a sewing kit as a button on my jacket fell off, however you no longer carry them.

Dear Katherine B., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the towels not being replenished to our Housekeeping Manager as this should not be occuring. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Laura Cocue Reception Team Leader

Below average

Customer review rating 3.8/5

Ben L. Business - 20/11/2019 Confirmed reviews ALL

Poor staff unprofessional and hotel interior aweful

Dear Mr Benjamin l., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measure and addressed the problem with the mould to our Maintenance Department to ensure this will be resolved efficiently. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Laura Cocue Reception Team Leader

Nice...but may need to be somehow relifted

Customer review rating 3.8/5

Cbil Business - 18/11/2019 Confirmed reviews ALL

Confortable room on thames ( although without heater...in Nov ....) Painting and carpet could be renewed to look less old...

Dear Ms Catherine B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that the shortcoming regarding the heating has been followed up with the Maintenance Department and I am pleased to confirm that it has been fixed. We do have an ongoing maintenance scheme in place in order to ensure we will continue to improve the quality and standard of our products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Laura Cocue Reception Team Leader

Superb event with brilliant service

Customer review rating 3.8/5

Matthew L. Friends - 18/11/2019 Confirmed reviews ALL

We held out annual event in the hotel. The staff were outstanding in the planning (Conor) and in the delivery (Daniel). We really appreciate the continued support and help from the hotel and plan to return for the 4th year next year!

Dear Mr Matthew L., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that we will share your generoous comments with Conor and Daniel as they always strive to provide excellent customer service to our guests and they are a great asset to the team. Thank you again for sharing your experience, and we hope your next event will be just as memorable as the previous ones. . Kind Regards, Laura Cocue Reception Team Leader

Large bed, rough around the edges

Customer review rating 3.8/5

Tom Solo - 18/11/2019 Confirmed reviews ALL

Large room and good for the price. Shower didn't work (just a dribble)

Dear Mr Tom W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please be assured that we have passed on your comment regarding the shower to our maintenance department who have looked into this and fixed the issue to ensure this will not be occurring in the near future. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay here with us. Kind Regards, Laura Cocue Reception Team Leader

Comfortable hotel conveniently located in Staines

Customer review rating 3.8/5

Peter R. Business - 18/11/2019 Confirmed reviews ALL

It was a satisfactory stay for a work visit in nearby Sunbury. The rooms are a bit dated and could do with a refresh but they are comfortable and quiet enough to get a good night sleep.

Dear Mr Peter R., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. In regards to the room conditions, I am pleased to confirm that we do have an ongoing maintenance scheme in place inn order to ensure we continue to improve the quality of our products. I am pleased to read that this has not stopped you from having a good night sleep. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay here with us. Kind Regards, Laura Cocue Reception Team Leader

Nice place in great location

Customer review rating 3.8/5

Steve R. Solo - 10/11/2019 Confirmed reviews ALL

Hotel and staff were great, excellent breakfast. Rooms starring to show their age

Dear Mr Stephen R., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader

Fantastic

Customer review rating 3.8/5

Christine B. Solo - 07/11/2019 Confirmed reviews ALL

I was unexpectedly upgraded and my stay was immediately improved.

Dear Christine B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are extremely pleased to read that your have enjoyed the new upgraded room as we always strive to ensure our guests have a pleasant stay. Please be assured that we will be following up the issue with the toast with our F&B Manager to ensure this will not happen in the near future. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Kind Regards, Laura Cocue Reception Team Leader

convenient but bit tatty

Customer review rating 3.8/5

Cher Couples - 07/11/2019 Confirmed reviews ALL

Comfortable

Dear Cher H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Sincerely, Laura Cocue Reception Team Leader

Overnight business stay.

Customer review rating 3.8/5

Suzanne H. Business - 06/11/2019 Confirmed reviews ALL

I wasn't there very long, just one night but overall, things were fine. The hotel looks a little tired but the bed was incredibly comfortable. I didn't really appreciate a member of staff making a disparaging remark about a well-known actor at breakfast. It was supposed to be a joke but it was very rude. However, I also do not want to get the member of staff into trouble so please do not raise this as an issue.

Dear Suzanne H., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem encountered regarding the comment which was made and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue

Great staff

Customer review rating 3.8/5

Robert Couples - 06/11/2019 Confirmed reviews ALL

Very helpful informative staff

Dear Mr Robert O., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in our hotel in the not too distant future for another pleasant stay. Sincerely, Laura Cocue Reception Team Leader

Awful

Customer review rating 3.8/5

Sarah E. Couples - 05/11/2019 Confirmed reviews ALL

Stains everywhere, room was smelly

Dear Miss Sarah E., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Laura Cocue Reception Team Leader

Disappointing

Customer review rating 3.8/5

Anonymous Business - 05/11/2019 Confirmed reviews ALL

Disappointing

Dear Mr Mark C., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we do have an ongoing maintenance scheme in place in order to ensure we continue to improve the standard of our products. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Room 29. We paid for a room upgrade from basic to river view. The room we were accommodated in was far from satisfactory.

Customer review rating 3.8/5

Anonymous Couples - 04/11/2019 Confirmed reviews ALL

The upgraded room had no bedside table and bedside light on one side. My wife used her suitcase in lieu of the table and a light? Well! The sink in the bathroom had no plug and the shaving socket was faulty. If you didn't hold the plug in the socket it didn't make a connection. I would welcome an explanation why we accommodated in this room after paying for an upgrade. I am just glad we were not accommodated in one of your basic rooms. People who asked me "How was the visit to Staines?" were informed in no uncertain terms of our experience. Will not be recommending your hotel, indeed we will advise them to be careful if they wish to reserve a Mecure hotel. Extremely dissatisfied and will look at Mecure hotels in a different light now.

Dear G. H., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

One night stay

Customer review rating 3.8/5

Bill D. Families - 04/11/2019 Confirmed reviews ALL

We needed somewhere near Egham for a one night stay after a wedding and reception. The room was clean, and although facing the main road, was quiet. Breakfast was fine, the usual array of cereals and cooked breakfast. One downside was a lack of car spaces when we returned late in the evening, and had to park in a nearby public car park, with some concern for potential vandalism, although everything was fine when we checked the next morning. I would consider using the Staines Mercure hotel again.

Dear Mr Bill D., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are pleasant to read that you have had a pleasant breakfast experience and please be assured that we will be sharing these kind comments with the F&B Manager as am sure this will serve as an encouragement. We are sorry to read that you have experienced some issues with our car park however, we only have 30 spaces available in our car park and therefore it is on a fist come first served basis. I am pleased to read that this has not ruined your stay and we hope to see you again soon for another pleasant stay here with us. Kind Regards, Laura Cocue Reception Team Leader

Tired room with running water all night

Customer review rating 3.8/5

Steve Couples - 04/11/2019 Confirmed reviews ALL

Rotten window that wouldn't close, wallpaper peeling off the walls and water running all night making noise. Damaged furniture and a key that repeatedly stopped working Poor quality room with no redeeming features

Dear Mr S M., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Very dated and tied

Customer review rating 3.8/5

Anonymous Families - 03/11/2019 Confirmed reviews ALL

We had two rooms booked for three family members (mum, dad and son) each at the furthest ends of the hotel from each other.

Dear Mr Joshua R., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader
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