Mercure London Staines upon Thames Hotel 3 stars

A very tired hotel in a great location with huge potential. Not what I would call Mercure UK standard Staff generally very young and totally unengaging with customers, with the exception of the 2 gentlemen at breakfast. Will not return without something changes

This hotel is a real surprise....from the outside you cannot see the hidden beauty. This hotel is very comfortable....picturesque outlook onto the Thames ....good rooms...good beds....good pillows....great food...just a nice atmosphere....home away from home....

This hotel needs to renovate the rooms urgently. My room was smelling due to an old leak on the carpet. furniture as sofa must be changed because it’s dazmaged. The bathroom need to be renovated too. Tap leaking in the bathroom Breakfast ok.

Was very disappointed by the state of this hotel. Furniture was broken, paint was scratched, chipped and worn, carpets stained, light bulbs broken in bathroom, oil over the door, moisture stains on ceiling, drains blocked. The reception and shared areas are no better. Additionally insulation is very poor, you can hear all noises of the room above and of the corridor. The only saving element was the attempt by the lady on reception to do her best to fix what she could.

The room we had was very tired and in need of an update. In addition it was not clean, finding hair in the shower and carpets dirty. We would not recommend staying here. The only high point was one of the reception staff members providing advice in finding our way around

The hotel is looking very tired inside and out and despite being a Platinum member, there wasn't any water in the fridge nor any biscuits, so it was a very standard stay. We asked for water and were promised some would be put in our room, but it didn't materialise and the water in the cold tap (which was unmarked as the H & C had worn away) was tepid all the time. The breakfast was OK but the Melon on both days tasted 'Fizzy' as if it had started to ferment and the yogurts were not nice. The hot food was nicely cooked. The exterior and the interior was worn and in need of new paint, new furniture and a general face lift.

very noisy room with a window out of age, you can hear perfectly all the time the train passing on the railways just beside in fact I think that this hotel needs a complete refurbishment of the rooms, it is currently far away from the "Mercure hotel" quality standard and I have already experienced in many other locations.

great location for this side of town, easy access to M25 and roads into London. Nice riverside setting, easy walking to local pubs and shops. Fun bar, nice breakfast room and good prices. The Ritz it is not, but at this price it has everything you need.

Hotel was good value for money. Staff were friendly. Water very hot in the bathroom sink but no hot water in the shower despite turning the tap in every direction. Balcony not accessible due to patio door being locked for security reasons.

Our room and upstairs in the hotel can only be described as tired. The bathroom had broken bits including a missing plug and we dropped something down by accident that was difficult to retrieve. There was 1 flat pillow each, the bed was really uncomfortable. Breakfast was nice and the staff were lovely

Room was ok, bathroom was s bit shabby. Could never get TV to work. We had a nice view of the Thames, staff was friendly and helpful. No elevator. So some good some bad. Probably wouldn’t stay there again-town of Staines had little to offer.

It is about MY 30 TIMES I Come to your Hotel always enjoying its Location But this time Ihad the feeling this was not enough to balance aging of equipments and POOR QUALITY FOOD for a *** HOTEL . IT DESTROYS THE CHARM .

my recent stays were my first experience as a hotel resident but as i resident of the area i have used the hotels restaurant many times. I just needed some where to stay while i had some decroarting done at home. The loaction on the river is beautiful and that staff are very helprfuland friendly and knowledgable about the area. Because of the heatwave some of the areas inside got over heated but there were plenty of electrical fand available for the guest rooms and the restaurant is air conditioned

This has been a terrible experience of a weekend away. From no electricity in our first room to black mould on the window sills spiders on the ceiling, roller blind in bathroom falling apart bathroom door getting stuck shut so cleaner did not clean it,not leaving teabags or milk,room was not hoovered properly in our second room.No parking spaces on the Saturday night. Will never stay here again even if you paid me. Was not very cheap either.

We planned ahead and called to secure a particular room days before our arrival to find this wasn't the room allocated. It took 30 minutes on a very hot day to sort out and although the member of staff was really helpful we found that the room had broken air conditioning, no main light, one lamp didn't work and the fridge had a light but no temperature control so the water was warm. The bathroom door stuck and we had a hot unpleasant stay. We bought a small bottle of coke at the bar that cost £3.30 and were told that this was because we were close to London. Not the stay we had looked forward to at all