Mercure London Staines upon Thames Hotel 3 stars

Very good nights sleep

The staff faced many challenges is trying to make our stay as comfortable as possible

We very much enjoyed our stay. Good location, nice room friendly staff. We will be staying here again.

Very little parking, hotel in dire need of a refurb, hallway And stairs dirty with dead flys in the windows, no hot water as the boiler had broken

I paid to upgrade our room, but unfortunately ended up in a disabled room, when I looked at the rooms on the Internet I was impressed, but felt a little deflated when we paid for an upgrade with a river view, not quite a river view more bushes and walk way, yes I could see the river but not what is advertised.

On arrival the hotel was clean and tidy and then receptionist was helpful. Our room was also tidy. I had thought the bed would be made during the middle day of our stay but it wasn’t. Had we used coffee or tea that would also have needed refilling but wasn’t done. The breakfast was lovely and the lady who was organising was very helpful. Friendly chef too. Overall a good stay.

Parking situation was bad, very small car park so hard to park anything larger than a hatchback, on top they seem to oversell tickets so after my shift I had to use the pay and display next door as I could find a space. Not ideal when you have to pay for parking at the hotel. Location is pretty nice, right on the river and close to the town centre. It is very close to the railway line though which is quite noisy. My room was right next to a public footpath, which my window/doors open out on to, apart from the noise when people walked past it just didn’t seem very secure as the lock on my window was very loose and the door lock wasn’t very good. A window pane in the door was also cracked and repaired but not replaced, which isn’t a great look for a hotel. The TV worked fine but probably over a decade old now, so no HD channels to watch the football! Breakfast was average for a hotel, was glad to see vegan friendly sausages, but lack of non-dairy milk is another basic thing missing. I was pleased to see good vegan options on the evening menu but I didn’t get to taste any, but my colleague enjoyed his vegan risotto. So all in all, I didn’t have a bad time but issues with dated interior, lack of parking and lack of security in my room prevented a great experience.

Lovely location, great views from room and patio bar. Hotel functional although certain area look tired and dated. Staff & services excellent, food very good and catered for gluten free requirements.

We were happy with the room it was clean and tidy and had a mini bar fridge which was very useful for a 9 night stay, the staff were fantastic and polite and helpful, the food was really good too, however the car park is a joke, I booked a "park and stay" package but if you don't get back to the hotel till early evening you cant get in the car park so it shouldn't be offered, sounds trivial but I have a rare car and if I park in a public car park over night bits are missing in the morning.

Loved the view great big bed . Could have done with more pillows and TV was not so good only about 6 channels

The Thames Lodge is well located and has very efficient and friendly staff. Unfortunately the hotel is a little let down by appearance, which is a little tired. However, food good, bar comfortable and view from the bar terrace very soothing. Breakfast was excellent as well. We made the most of our stay and enjoyed it

The room was lovely and staff were friendly. I felt a little uncomfortable sharing a balcony with the room next door so felt like I couldn’t leave the doors open if I popped to the toilet. I could hear the person upstairs walking around a lot and their floor boards were really squeaky.

The staff are always friendly and welcoming. We do love staying at this hotel and hopefully it will be receiving some funds to refurbishment in the near future. The beds were very comfortable and we had a really good sleep Was surprised about the £5 charge for the car park I did book online and thought I was booking a ground floor room with doors out to the Garden. Did end up in a first floor room (with a balcony). Not a huge issued, but I think next time i will call the Hotel to make a booking as i really like the ground floor rooms.

A great hotel on the river so fantastic sunsets when weather permits. The team present a clean and safe environment with minimal contact throughout. My stay was for permitted business along with all others staying at the time. I did not sample the breakfast, however, it smelt good when `I was leaving. WIll definitely use again in the future. :)

My second stay in a month. As before the staff were excellent, the hotel is probably the best located in Staines and right next to the River. The only issue is that the hotel is in need of a refurbishment and looks very tired in places, particularly the main public areas. Otherwise thoroughly recommended.