Mercure London Staines upon Thames Hotel

Mercure London Staines upon Thames Hotel 3 stars

Customer review rating (ALL Rating) 3.3/5 338 reviews

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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

ALLSAFE approved hotel

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ STAINES
United Kingdom

GPS:51.431839, -0.511763

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RIVERSIDE RESTAURANT Non contractual photo

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Our accommodation(s)

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  338 reviews

TripAdvisor Rating  3.5/5  1,049 reviews

Old worn down "Hotel"

TripAdvisor rating 1.0/5

BeVer Business - TripAdvisor review

Very old, small rooms, no airco or ventilation not what you expect of a Mercure brand. This hotel needs to be completely shut down and refurbished. Stayed for two nights. Ignore the professional photos as these are a misrepresentation of what the hotel actually looks like. The hotel is very outdated, even from the outside before you walk in, the hotel looks unwelcoming. On the inside before you get to your room, the halls are dark and filthy. The floors/carpets are trip hazards- they’re uneven and the carpets are all coming up. The carpets are that old that they’re threadbare and riding up in the middle and are stuck down with old bits of tape. If you struggle with stairs - avoid this place as there’s no lifts and it’s not a short easy walk to any of the rooms. Rooms are filthy, dark, grimy, outdated and dusty. There was also a lot of security in the hotel. The upper floor was manned 24 hours by security sitting there. This hotel is extreme expensive I’ll think twice before booking Accor/Mercure accommodation in the future. I feel ripped of by All Accor.

Absolutely awful !!

TripAdvisor rating 1.0/5

amandajK6986MH Couples - TripAdvisor review

Extremely tired and run down !! Decor in an awful state, carpets filthy and stained. The corridors were littered with dirty linen and crockery/glasses. The fact there were security/bouncers on each landing was also a little worrying !! Our room was very, very basic and didn’t feel clean, there were hairs in the bathroom sink and two squashed fruit pastilles on the floor beside the bed !! If we were booked for any longer than one night then we would have left immediately but we were on a flight from Heathrow early the next day. DEFINITELY DO NOT RECOMMEND !!!

Clean room nice location

Customer review rating 3.5/5

Michelle M. Families - Confirmed reviews ALL

The room was fine. The carpet getting to the room really needs to be pulled up and thrown away!! Breakfast was fine and everyone was very nice. The neighborhood was fun to walk around. Doubtful I’ll be back but was not a bad experience !!

Dear Michelle M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are pleased to read the room allocated was as expected and your feedback regarding the breakfast experience is greatly appreciated. Please rest assured this will be shared with our Food and Beverage department as I'm sure it will serve as an encouragement. We are pleased to confirm we are in the process of replacing the carpets through some of our public areas. Despite the concerns raised, we sincerely hope we will get the chance to welcome you back in the future. Kind Regards, Laura C. Guest Relations

Good location

Customer review rating 2.5/5

Lisa Couples - Confirmed reviews ALL

Would not stay at this hotel again , very ran down carpets are stuck together with black tape , other areas of carpets are very worn down , bathroom has mould , extractor fan did not work , tiles on bathroom floor were cracked , hotel and hotel room very dated needs renovated. Also room key for my room was given to another guest which we did not know who walked into my room in the morning whilst in the middle of getting changed , very embarrassing experience. A lot of children running about the hotel who stay their (not on holiday) running around both the corridors and reception area and also sitting in the corridors within the hotel. Only thing the hotel had going for it was it was in a good location.

Good location for Wentworth (golf)/London

Customer review rating 2.5/5

Mr B. Friends - Confirmed reviews ALL

Hotel in a good location, decor looks like it needs updating, shower didnt work (room 62). Other than that it was ok.

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Other web-users rate our hotel

  • 405 reviews 8.8/10 Location
  • 686 reviews 5.6/10 Room
  • 499 reviews 8.1/10 Service
  • 14 reviews 8.1/10 WiFi
  • 290 reviews 3.5/10 Cleanliness
  • 238 reviews 2.2/10 Amenities
  • 202 reviews 2.8/10 Vibe
  • 190 reviews 7.7/10 Breakfast

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