Mercure London Staines upon Thames Hotel

Very old, small rooms, no airco or ventilation not what you expect of a Mercure brand. This hotel needs to be completely shut down and refurbished. Stayed for two nights. Ignore the professional photos as these are a misrepresentation of what the hotel actually looks like. The hotel is very outdated, even from the outside before you walk in, the hotel looks unwelcoming. On the inside before you get to your room, the halls are dark and filthy. The floors/carpets are trip hazards- they’re uneven and the carpets are all coming up. The carpets are that old that they’re threadbare and riding up in the middle and are stuck down with old bits of tape. If you struggle with stairs - avoid this place as there’s no lifts and it’s not a short easy walk to any of the rooms. Rooms are filthy, dark, grimy, outdated and dusty. There was also a lot of security in the hotel. The upper floor was manned 24 hours by security sitting there. This hotel is extreme expensive I’ll think twice before booking Accor/Mercure accommodation in the future. I feel ripped of by All Accor.

Extremely tired and run down !! Decor in an awful state, carpets filthy and stained. The corridors were littered with dirty linen and crockery/glasses. The fact there were security/bouncers on each landing was also a little worrying !! Our room was very, very basic and didn’t feel clean, there were hairs in the bathroom sink and two squashed fruit pastilles on the floor beside the bed !! If we were booked for any longer than one night then we would have left immediately but we were on a flight from Heathrow early the next day. DEFINITELY DO NOT RECOMMEND !!!

The room was fine. The carpet getting to the room really needs to be pulled up and thrown away!! Breakfast was fine and everyone was very nice. The neighborhood was fun to walk around. Doubtful I’ll be back but was not a bad experience !!

Would not stay at this hotel again , very ran down carpets are stuck together with black tape , other areas of carpets are very worn down , bathroom has mould , extractor fan did not work , tiles on bathroom floor were cracked , hotel and hotel room very dated needs renovated. Also room key for my room was given to another guest which we did not know who walked into my room in the morning whilst in the middle of getting changed , very embarrassing experience. A lot of children running about the hotel who stay their (not on holiday) running around both the corridors and reception area and also sitting in the corridors within the hotel. Only thing the hotel had going for it was it was in a good location.

Hotel in a good location, decor looks like it needs updating, shower didnt work (room 62). Other than that it was ok.