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Mercure London Staines upon Thames Hotel 3 stars

Customer review rating 3.8/5 3,773 reviews
Mercure London Staines upon Thames Hotel
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+ 18 Services
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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

In response to COVID-19 and government guidelines we have closed the hotel except for key workers and government approved bookings. Our thoughts remain with everyone impacted around the world. We look forward to welcoming you back soon.

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ
staines
united kingdom

Tel: +441784334800

Fax: (+44)1784/454858

Contact email

Check-in from 14h00

Check out up to 12h00

  • Staines :  STAINES

  • By plane

    LONDON CITY At 71.8km / 44.62 miles

  • By plane

    LONDON GATWICK At 60.7km / 37.72 miles

  • By plane

    LONDON HEATHROW At 7.2km / 4.47 miles

  • By train

    STAINES At 0.5km / 0.31 miles

GPS :51.431839, -0.511763

Our accommodations

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Classic Double room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double bedroom with River View

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin bedroom with River View

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Room

  • Max. number of persons: 3
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

RIVERSIDE RESTAURANT

Type of cuisine: International

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR

Non contractual photo

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,773 reviews

tripadvisor

TripAdvisor Rating 3.5/5

931 reviews

CANCELLATION

Customer review rating 3.8/5

Geoff W. Solo - 09/04/2020 Confirmed reviews ALL

I was extremely annoyed to receive this review request as I cancelled this booking on friday 13th March. I made the booking as I was due to attend the Brentford v West Bromwich Albion football match on 17th March. As I am sure you are aware this match was postponed along with all other EFL fixtures due to the coronavirus crisis. As my visit was no longer appropriate, I was hoping you would be willing to offer me credit against a future booking. I have been a loyalty card holder for over 10 years and regularly stay at Accor hotels both here and on the continent.

Stay cancelled

Customer review rating 3.8/5

Mrl Business - 31/03/2020 Confirmed reviews ALL

Had booked a pre paid price and due to COVID 19 guidance was unable to stay but yet was still charged!

Nice location

Customer review rating 3.8/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Staff were very friendly and helpful, the location is good, breakfast was good, all in all a very pleasant place to stay.

Dear Mark C., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback.We are pleased to read that you have thoroughly enjoyed your stay here with us as we always strive to ensure our guests have a memorable stay. We appreciate your comments regarding the staff and the breakfast experience and please rest assured that we will be sharing this with the teams as I am sure it will serve as an encouragement. We have noted your comments regarding the key drop box and we will look into this to ensure it will be easier for our guests. We thank you for your sharing your experience and we hope we will get the chance to welcome you back in our hotel for another pleasant stay here with us. Best Regards, Laura C. Reception Team Leader

Good location

Customer review rating 3.8/5

Maris G. Families - 23/03/2020 Confirmed reviews ALL

I always enjoy my stay at the Mercue in Staines. The staff are friendly and the location is lovely by the river.

Dear Maris g., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. We are pleased to read that you thoroughly enjoy your stays here with us and it is always a pleasure to have you stay here with us. We greatly appreciate your kind comments regarding the staff and please rest assured that this will be shared with the teams as they will strive to ensure our guests have a memorable stay here with us and therefore I am sure this will serve as an encouragement. Once again, thank you for sharing your experience here with us and we hope we will get the chance to welcome you back in our hotel in the not too distant future. Sincerely, Laura C. Reception Team Leader

Convenient

Customer review rating 3.8/5

Mike A. Couples - 23/03/2020 Confirmed reviews ALL

Privilege room was comfortable and clean.

Dear Mike A., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. We are pleased to read that you have enjoyed your stay here with us and that the privilege room was to the expected standard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Laura C. Reception Team Leader

Lovely stay

Customer review rating 3.8/5

Justine C. Friends - 21/03/2020 Confirmed reviews ALL

Myself and 3 friends came for a murder mystery evening. It was brilliant. Staff were fantastic the meal was delicious and the murder mystery was amazing too. Apart from the hotel needing a bit of an update and a lick of paint I wouldn’t fault it.

Dear Justine C., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. We are extremely pleased to read that you have thoroughly enjoyed your stay here with us and that the Murder Mystery Event was a success. Your kind comments regarding the staff and meal are greatly appreciated and please rest assured that this will be shared with the teams as I am sure it will serve as an encouragement. We have noted your feedback regarding the hotel needing updating, and we are pleased to confirm that we do have an ongoing maintenance scheme in place. Our Maintenance team is currently working on repainting some areas within the hotel as well as the bedrooms and the bathrooms. We hope we will get the chance to welcome you back in our hotel in the not too distant future as it has been a pleasure to have you stay here with us. Best Regards, Laura C. Reception Team Leader

Good Stay, Well located

Customer review rating 3.8/5

Sian Business - 20/03/2020 Confirmed reviews ALL

when coming to hotel receptionist was very helpful. I had a problem with my booking as I booked through work and she was happy to call. She gave me room key and just asked to wait for her call till the problem could be sorted. Very clean room. I would only say the signal for the tv wasn't that good. But over all nice stay, really nice breakfast loads to choose from. thanks

Dear Shana F., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback.We are pleased to read the front office team were able to assist with the booking related issue efficiently. Please rest assured that this will be shared as I am sure this will serve as an encouragement. We are pleased to read that you were also pleased with the room cleanliness and this will be shared with the Head Housekeeper as I am sure this will serve as an encouragement. We hope we will get the chance to welcome you back in the not too distant future for another pleasant stay here with us. Best Regards, Laura Cocue Reception Team Leader

convenient location for work

Customer review rating 3.8/5

A F. C. Business - 20/03/2020 Confirmed reviews ALL

good location; convienent to high street and my office. rooms are okay. the lounge area is comfortable

Dear Antony Ming C., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. We are pleased to read that you have enjoyed your stay here with us including our location as indeed we are close to the main centre as well as the train station which offers easy access to London Waterloo and other close by destinations. In regards to the overall hotel condition, we are pleased to confirm that we do have an ongoing maintenance scheme in place and our Maintenance team are currently working on repainting some areas of the hotel as well as the bedrooms and bathrooms. We hope we will get the chance to welcome you back in our hotel in the not too distant future as it as been a pleasure to have you stay here with us. Best Regards, Laura C. Reception Team Leader
Customer review rating 3.8/5

Anonymous Friends - 20/03/2020 Confirmed reviews ALL

IT'S A WELL LOCATED HOTEL BUT THE PARKING FACILITIES ARE A FARCE.THERE WAS NOT ENOUGH SPACES FOR THE GUESTS STAYING AT THE HOTEL.THE OUTCOME BEING THAT MYSELF AND A FEW OTHER GUESTS HAD TO PARK IN THE PUBLIC CAR PARK NEXT DOOR RESULTING IN PARKING FINES FOR US ALL ALTHOUGH WE FOLLOWED THE PARKING METER INSTRUCTIONS !!

Dear Nigel P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are sorry to read that you have encountered some issues during the check in and please rest assured that these have been noted and will be followed up with the Front Office team and the correct measures will be taken as this is not the standard which we strive to achieve. In regards to the parking, our car park only has 30 spaces available and therefore is on a first come first served bases. We are extremely lucky to have the overflow car park located close to our hotel. We hope this will not stop you from staying here with us again in the near future as we look forward to welcome you back in the not too distant future. Best Regards, Laura C. Reception Team Leader

Good stay

Customer review rating 3.8/5

Michelle G. Couples - 20/03/2020 Confirmed reviews ALL

Very pleasant hotel, comfortable stay. Breakfast was ok. Hotel was a little worn out, it could really do with a refresh. Great location. Our bed was enormous and very comfortable. Would stay again.

Dear Michelle G., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. We are pleased to read that you have enjoyed the breakfast experience as well as the bed. Please rest assured that we have noted your comments regarding the hotel condition and I am pleased to confirm that we do have an ongoing maintenance scheme in place in order to ensure we continue to improve the standard of our products. Our Maintenance team are currently repainting various areas within the hotel as well as repainting the bedrooms and the bathrooms. Further improvements are made to windows and carpets. We are pleased to read that you will be returning as it has been a pleasure to have you stay here with us and we look forward to have your stay here with us in the near future. Best Regards, Laura C. Reception Team Leader

great location - excellent access to train station

Customer review rating 3.8/5

Dave Friends - 16/03/2020 Confirmed reviews ALL

Stayed the weekend with family and friends for the rugby at Twickenham - booked 7 rooms bed and breakfast, had a great stay as the hotel is in a great location with extremely friendly staff - only observation is the hotel is tired in certain areas , the furniture in the dining room needs particular attention,

Dear Dave S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. We are pleased to read that you have thoroughly enjoyed your stay here with and the staff were friendly. Please rest assured that we will share this with our teams as they always strive to ensure our guests have a memorable stay and I am sure this will serve as an encouragement. We have noted your feedback regarding the hotel condition, and we are pleased to announce that we do have an ongoing maintenance scheme in place in order to ensure we improve the standard of our products and our Maintenance team are focusing on repainting the bedrooms as well as the bathrooms and replacing the carpets in some areas of the hotel. We hope we will get the chance to welcome you back in our hotel as it has been a pleasure to have you stay here with us. Best Regards, Laura C. Reception Team Leader

Ruby Anniversary break

Customer review rating 3.8/5

Jo T. Couples - 15/03/2020 Confirmed reviews ALL

Excellent lovely room food excellent breakfast excellent staff friendly helpful

Dear Jo T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel and we are extremely pleased that you have chosen our hotel for such a special event. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we will share your feedback regarding the breakfast with with our Food and Beverage Manager and with our Head Chef as I am sure this will serve as an encouragement. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Sincerely, Laura C. Reception Team Leader

Good stay.

Customer review rating 3.8/5

Sarah Couples - 15/03/2020 Confirmed reviews ALL

Wonderful breakfast, so much to choose from. Comfy room with all facilities that you need, even room service but we didn’t use that.

Dear Sarah S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments regarding the breakfast with our Food and Beverage Manager as well as with our Head Chef as I am sure such feedback will serve as an encouragement. We are pleased to read that the room was as expected and it was equipped with all the essentials needed. Once again, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura C. Reception Team Leader

Excellent location

Customer review rating 3.8/5

Abhijeet Business - 15/03/2020 Confirmed reviews ALL

The hotel has excellent location. However the room I was given was located in the old wing and was very small. Thankfully, it had a refrigerator. There seems to be a lack of consistency - baisc things like refrigerators are not available in all rooms. To be fair, this is a good hotel for a short stay, but not recommended for longer stays. The staff was extremely polite, helpful and went out of their way to make guests comfortable.

Dear Abhijeet P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we have noted your comments regarding the missing essentials from the room and this will be followed up with the correct departments as this is not the standard which we strive to achieve.. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay with us. Best Regards, Laura C. Reception Team Leader

Well located

Customer review rating 3.8/5

Laëtitia Business - 07/03/2020 Confirmed reviews ALL

My room wasn’t in general good state although it’s a 3* hotel.

Dear Lieu M Laetitia S B., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to read that the standard of the room was not at the standard required. We have noted your comments and we are pleased to confirm that we do have an ongoing maintenance scheme in place in order to ensure we continue to improve the standard of our facilities. Our Maintenance team is currently working on replacing the carpets in some areas of the hotel as well as re-painting the bathrooms in the rooms. We hope you will give us the chance to welcome you back in our hotel in the not too distant future for a better experience. Best Regards, Laura C. Reception Team Leader

Great location, friendly staff

Customer review rating 3.8/5

Mj Business - 04/03/2020 Confirmed reviews ALL

We use the hotel often for meeting and we are never disappointed.

Brilliant stay, staff are friendly , food was amazing

Customer review rating 3.8/5

Ruksana B. Couples - 02/03/2020 Confirmed reviews ALL

I would definitely come again. Everything was perfect .

Dear Ruksana b., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura C. Reception Team Leader

Well located for both business & pleasure

Customer review rating 3.8/5

Mohammed A. Business - 02/03/2020 Confirmed reviews ALL

Great location with different types of nice rooms with good river view, wonderful staff that try their best to keep their customers happy. Extremely recommended. Close walking distance to high street and many shops and entertainment. Also, close to other areas, in my case, to my work area Wood compass point. Also, walking distance to Staines train station.

Dear Mr Mohammed A., We very much appreciate your comments regarding your stay here with us at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased to read that you are enjoying your stay here with us so far and we hope you will have a continuous pleasant stay here with us and if there is anything else we can do to make your stay even more enjoyable please do not hesitate to let us know. Kind Regards, Laura C. Reception Team Leader

Great location

Customer review rating 3.8/5

Zh Couples - 29/02/2020 Confirmed reviews ALL

Location was great and staff were friendly and welcoming. Disappointed with the room. There were holes in the bathroom ceiling, and room was not at the standards the picture showed.

Good location

Customer review rating 3.8/5

Rosemary Couples - 28/02/2020 Confirmed reviews ALL

Chose Mercure as we could stay with our dog too. Clean, ground floor room with french doors, opening onto grounds near Thames path, ideal for taking our dog out in a morning

Dear Mrs Rosemary S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. We are pleased to read that you have enjoyed your stay here with us and to read that your stay has been upgraded to a river view room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura C. Reception Team Leader
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