Mercure London Staines upon Thames Hotel 3 stars

TripAdvisor rating 3.5/5 1,071 reviews

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Mercure London Staines upon Thames Hotel - Image 1
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Thames Street, TW18 4SJ STAINES, United Kingdom

Description

Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

Our accommodation(s)

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ STAINES
United Kingdom

GPS:51.431839, -0.511763

Telephone
Fax +44 1784 454858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RIVERSIDE RESTAURANT

Non contractual photo

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  1,071 reviews

Bizarre Mercure Experience

TripAdvisor rating 3.0/5

804vinces TripAdvisor review

Not the quality of most Mercures and I’ve stayed in quite a few, - no lift, very basic, tired room with a strange smell. On check in I was told the bar was 24hrs, but when I came back at 11.00pm was told I would have to wait until 1.00am for it to reopen, due to staff change over. The bar manager was just downright rude saying reception was wrong Bizarre!

Do they understand customers are actually paying to stay here?

TripAdvisor rating 2.0/5

dhps1979 Families - TripAdvisor review

Although the rooms are decent enough, very comfortable beds and lovely balcony looking over the river Thames… Any interaction with the staff just felt rather odd? I just felt they lacked any training in hospitality or customer service, one evening the fire alarm repeatedly went off during the early hours and when brought to attention of the reception staff he couldn’t even say sorry, just repeatedly pointed out it was for our safety, which I understand, but it should not have repeatedly gone off! Also when asking at the bar what wine they had the barman just pointed at the list! Anyway, not bad for a nice hotel near Thorpe Park.

Great stay

TripAdvisor rating 5.0/5

miroslavab461 Business - TripAdvisor review

Stayed one night only, great location, fantastic walks by the river. Wonderful friendly staff, top marks for Magda! Very helpful and efficient. Parking available outside the hotel, very convenient. Would definitely recommend and will come back again.

Disappointing and uncomfortable stay.

TripAdvisor rating 2.0/5

Kirsty M TripAdvisor review

I stayed at this hotel for one night for a business trip and thank god it was only for one night. I checked in and was told I’m on the second floor, I asked if they had a lift and I was just told a point blank “No” - no offer to help me with my bags or anything. Anyway I hoofed my way up a couple of flights of stairs and had to follow the winding corridors like a maze until I got to my room. It was very basic, but seemed clean. However it did lack facilities, there was no fridge, not even a bottle of water left in the room. Only one towel. And now for the worst part. The bed was huge and the bedding very clean but my gosh the mattress was hard as rock. When I looked it wasn’t even a proper mattress, only a thin layer of foam. I therefore had THE worst nights sleep ever and on top of that I got up in the morning crippled. I genuinely don’t think I could have handled another night in that bed hence my joy at only being there one night. The room was also very very warm even though it’s October so I had to sleep with the window open, which was quite noisy due to passing trains and traffic noise. Breakfast was “ok” but definitely not worth £15.50. Next time I do a similar work trip I will definitely avoid this hotel and stay in the one further down the road.

Wonderful weekend stay

TripAdvisor rating 5.0/5

chrissie348 Friends getaway - TripAdvisor review

On arrival we were quickly checked in and found our rooms perfectly prepared with everything needed for a comfortable stay. The bar staff were very helpful and we had a delicious evening meal, we were all very impressed with the food served. Breakfast was a joy and there was a fantastic selection of items offered, in very comfortable surroundings. Magda was particularly helpful and made sure we had everything we needed. The rooms and public area were kept exceptionally clean and we were all impressed with the hotel. We will certainly be visiting here again as we had a wonderful few days in Staines, its a great location with easy access to London and Windsor. Nothing to complain about during our stay

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Other web-users rate our hotel

  • 68 reviews 9.1/10 Location
  • 90 reviews 7.9/10 Room
  • 58 reviews 8.8/10 Service
  • 52 reviews 8.1/10 Comfort
  • 32 reviews 7.9/10 Cleanliness
  • 30 reviews 5.5/10 Value
  • 25 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.