Mercure London Staines upon Thames Hotel 3 stars

Well located within walking distance of Staines town and railway station, plenty of parking on site. Lobby and bar area were well presented and I imagine it will be very nice once they are allowed to reopen the bar and terrace which overlooks the Thames. My room was well decorated and comfortable but unfortunately was on the ground floor right by the road with lots of traffic noise and people walking right past the window at all hours. Also had a problem with the shower- it was impossible to get a steady temperature, with the water constantly going hot then cold before the hot water seemed to run out entirely. So whilst the hotel itself was pleasant, it failed to deliver on the three most important aspects of a hotel stay- a good night's sleep, privacy and a decent shower which make me reluctant to stay again.

I was here for quarantine, location was ideal and the room had a lovely river view. The staff were outstanding and helpful.

The staff were very helpful. The room was nice and bed was very comfortable and shower lovely and hot. TV, wi-fi and coffee making facilities good quality and easy to use, The food was delicious and good value for money. Hotel atmosphere warm and welcoming. Thank you.

A good clean and tidy hotel which maintains standards in all guest spaces. Being close to the water gives you that relaxed feel from the word go.

A great hotel on the river so fantastic sunsets when weather permits. The team present a clean and safe environment with minimal contact throughout. My stay was for permitted business along with all others staying at the time. I did not sample the breakfast, however, it smelt good when `I was leaving. WIll definitely use again in the future. :)

I was working in the area and this was an ideal base for my needs. There were plenty of food options in the area in spite of the restrictions and the hotel was well equipped to facilitate this eg microwave in foyer for reheating food and large opening windows for ventilation.

Car park right next to hotel (£5 overnight charge) which is well-located next to the river (nice evening walks on the doorstep). Friendly and efficient check-in, COVID rules well-observed. Evening meal and breakfast available to order; food and drink is collected from reception and taken back to your room to eat. No alcohol served at present. Decent sized room with big comfy bed, TV, desk, table, chairs, tea & coffee making facilities, en-suite bathroom with bath and shower. Free Wi-Fi throughout the hotel. Reasonably-priced overall and a pleasant stay :)

Stay was for attending a funeral so sad occasion but gave us what we needed during these difficult times. Only problem was fact that room was far too hot and we could find no way of turning it down or opening window. Some confusion over bill with special offer for meal deal.

Worst mercure in the country

Straight forward check in. Hotel is very tired. Needs redecoration and new carpets. Room was a good size and clean. Room French doors to a public access area did not close properly and with a broken latch so never actually closed let alone be locked. A strong wind would blow them open.

Awful. Ended up moving rooms 3 times on one night. 1st room: not hot water, literally threadbare upholstery, grubby. 2nd room: Stains on the walls & carpet, no bedside lights. 3rd room: Again - stains on the carpet again, the room was dusty & also had a previous occupant's hairs on the headboard. There was a general feeling of neglect.. Also, I had asked for a quiet room. This room had an adjoining door to the next room & I could hear everything that was going on in there.. Room Service Food: I've been gluten free for over 30 years. Nowadays most places have a range of GF options. All that was available were massively overpriced nachos & cheese. The cheese was cold and set like glue. Nothing on the menu indicated that it was a restricted choice due to covid, so I can only assume that it is usually this poor. I was due to stay for 3 nights but left after one. The manager has since written to me and apologised. He said that renovation work has been delayed due to covid. I do not feel this is a satisfactory reason for the very low standard of cleaning. Plus, if the hotel is not at full occupancy, surely only the less decrepid & dirty rooms should not be hired out? (I'd hate to think that the rooms I saw were among the better ones..). If they are prepared to hire out these rooms, then there should be at least a reasonable standard of cleanliness - especially during covid. In his email the manager offered me loyalty points as compensation. I do not plan to make use of them.

My second stay in a month. As before the staff were excellent, the hotel is probably the best located in Staines and right next to the River. The only issue is that the hotel is in need of a refurbishment and looks very tired in places, particularly the main public areas. Otherwise thoroughly recommended.

we stayed here for a wedding. The previous night we stayed in the Premier Inn for cheaper. That room was great clean and had air conditioning. In this hotel we were also told to wear face masks. However upon our arrival at the mecure this was not the case. We were greeted by a nice and helpful lady in reception. However, she was the best part of the hotel. Our room was on the bottom floor along a old and tired corridor where the carpet looked accident and very worn. We went into our room that was average size. We were hit by the heat. It had one portable fan that wasn't on. It had two tiny windows. The patio doors you could only have open if you didn't mind the constant stream of the general public watching you get changed. Therefore the room was a sweat box. It completely ruined my getting ready process for my best friends wedding. You could obviously not have them open on the night either. The bathroom had no fan so was hot and smelly. The rooms decor was old and tired and was moderately cleaned. The bed was ok however, we didn't sleep due to the heat. the TV only had 5 channels. Overall the stay was not pleasant and I wish we had continued our stay at the Premier Inn. DO NOT RECOMMEND.

The hotel has a charm all of its own. Staff and Food quality excellent. It just needs upgrading. Did not appreciate the fact that there was no breakfast on Saturday morning . I needed to check out early and was told i would have to order breakfast. This is just not on .

Really enjoyed ourselves - reception was excellent on arrival. However, when we got up the next morning there was no milk to make a cup of tea and only one two bath towels which we had used on arrival, so no clean ones anywhere we could see. Normally hotels usually give you spare towels and not just two !! The amount of people on the night was much better than the previous year ( not lots of kids running around) we did notice that there were no canapes on arrival for the evening and no champagne/possecco at midnight which was disappointing. Overall we did enjoy ourselves and will definitely return for next New Years Eve.