Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 404 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT & BAR

Discover flavors at the Pickwick Restaurant & Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  404 reviews

TripAdvisor Rating  4.0/5  2,266 reviews

Certificate of excellence 2024

Disappointing

TripAdvisor rating 2.0/5

Cathwilloughby TripAdvisor review

Many changes have been implemented since my last visit to Norton Grange, None of them for the better. Firstly my privilege room was on the same floor as standards rooms , in the past they have always been on floor 2. My room was directly outside of a lift that I could hear all night aswell as the cleaning trolley and Hoover which was left right outside of my door. Not very privileged and no chance of getting a peaceful sleep. I very quickly discovered that there is now no information about the hotel or it's services in your room at all which means every single query has to asked at the front desk, you do not even get a do not disturb sign in your room, I only nipped out of my room for 10 mins after 1 night stay and the cleaner had entered and began changing beds etc which I did not require or want. For our 1st night we purchased the 2 course evening meal offer. The hotel doesn't have a restaurant anymore so your meal is in the bar area ? after you have yet again had to ask a member of staff what your meal package included due to the complete lack of info anywhere. On my 2nd night I decided to order a cheese board to have in my room? Something I have done at every visit. Only this time I was told too late no food at all is available after 10pm. Not sure how a hotel can advertise 24 hour room service if it only means drinks not even a basic choice of food. So make sure you take snacks or your will be hungry until breakfast time. If you want to order breakfast to your room yet again this has been made much more difficult. You now have to ring them up and list every item you want, this is tedious. The original way where you got a card to tick off what you required worked so much better and you actually got what you required. The spa area was much improved and probably the only good thing about this hotel now. Overall I did not feel like it was value for money. After visiting for many years that will be my last visit.

Pleasant Stay

TripAdvisor rating 5.0/5

LauraDaveJames Business - TripAdvisor review

There was plenty of room to park on the day we visited this hotel. It is in an attractive setting on the edge of Rochdale with pleasant views. The room was clean and spacious with both a bath and a shower. I enjoyed the leisure facilities, including the pool which were free to use. All the staff were very friendly and professional.

Dear Laura Thank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am always so delighted and especially so for the team when their hard work and efforts are appreciated. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Great stay

Customer review rating 5.0/5

Pa D. Couples - Confirmed reviews ALL

Staff extremely helpful And went the extra mile to make our anniversary special Spa facilities excellent

Dear D., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made your anniversary special and that you enjoyed our spa facilities. We look forward to welcoming you back in the future. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

Calm lovely place

Customer review rating 5.0/5

Serena Solo - Confirmed reviews ALL

very nice located and hotel lovely

Dear Serena, Thank you for your kind words about our hotel\'s location and ambiance. We are delighted to hear that you enjoyed your stay with us and found it to be a calm and lovely place. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

Customer review rating 5.0/5

Paul A. Friends - Confirmed reviews ALL

Came to a tribute night for the second time. Had an amazing stay and will be back soon

Dear Paul A., Thank you for your kind words regarding your recent stay with us during the tribute night. We are thrilled to hear that you had an amazing experience and we look forward to welcoming you back soon. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

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Other web-users rate our hotel

  • 145 reviews 9.2/10 Location
  • 565 reviews 6.8/10 Room
  • 523 reviews 8/10 Service
  • 9 reviews 4.2/10 WiFi
  • 288 reviews 8.3/10 Wellness Area
  • 212 reviews 6.5/10 Cleanliness
  • 186 reviews 7.5/10 Breakfast
  • 128 reviews 6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.