Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 449 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  449 reviews

TripAdvisor Rating  4.0/5  2,172 reviews

Certificate of excellence 2024

Excellent Service

TripAdvisor rating 5.0/5

ArunmNitt Families - TripAdvisor review

Property is nice. Food was ok. Some dishes are extraordinary This is one of the few properties in UK the gold and Platinum members can expect the kind of services which are supposed to be provided. Unlike 90% of the Accor/Mercure hotels in UK has no clue on what Gold/Platinum members are and what are they entitled for. Especially redeeming the points/ I will definitely stay here again

Dear Arun Good Afternoon Thank you so much for taking time to share this fabulous review further to your recent stay with us. Fatima is trilled to learn your kind words. it was an honour to have a Accor group Loyal guest like you onsite. We look forward welcome you back in near future. Best Regards Rama Arimilly General Manager

What a great experience!

Customer review rating 5.0/5

Judeline N. Business - Confirmed reviews ALL

My stay did not bode well as my company had made an error in booking. No problem! The receptionist dealt with it calmly, was understanding and was professional throughout - phew! Minor problem with the shower - the maintenance team were wonderful and sort it! The warm welcome to breakfast ....just what was needed. Then - to relax in the wonderful spa... What more could you ask of a hotel experience.

Dear Judeline N., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Nice place

Customer review rating 4.5/5

Nick H. Couples - Confirmed reviews ALL

Nice place easily accessible from the motorways. Hotel is up a steep slope from the car park, so be aware. Currently being renovated and this detracts from the dining, bar and reception areas. Comfortable bed. Nice bathroom. Shame they don’t restock the fridge in Privilege Rooms each day.

Dear G. R. Nicholas H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mercure Norton used too be my fave hotel by far such a shame and over priced

TripAdvisor rating 2.0/5

stacie l TripAdvisor review

Stayed at this hotel on a few occasions and it’s been amazing however this time I went I was so disappointed the room I was given had a broken kettle so many stains on the wall and a huge red wine stain on the carpet although the staff was so helpful and there all so friendly I’m afraid the hotel has seen better days I went too the spa and had too pay a extra five pound for a robe and towel which I thought was provided with the room booking the spa was lovely and clean thou so not one complaint there Came too ordering room service after being charged an extra 5 pound for them too bring it too me they delivered me a frozen Chicago town pizza with some rocket salad on top and a stale cheese board with stale hard cheese and soggy crackers and charged me 45 quid pound for the pleasure Came too breakfast time and I took 3 portions of fruit too my table and all three of them was off the watermelon and orange was fizzy it was that bad I then tried pineapple same again ended up with a packet of Alpen which was nice I suppose but not worth the money in the slightest I told a member of staff who just shrugged and took it away no apologies no nothing at that point I decided too leave and go get a proper breakfast elsewhere fair too say I won’t be returning such a shame as I’ve had so many lovely nights there not sure what’s happened since my last visit early in the year

Dear Stacie Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Please accept my sincere apologies, that your experience did not meet your expectations. we do not want to lose a loyal guests like yourself. If you change your mind, please drop me a line, so that I can personally ensure an enjoyable stay for you. We look forward to welcome you back in the near future. Best Regards Rama Arimilly. General Manager

Great stay, excellent facilities and food.

Customer review rating 4.5/5

Tony M. Business - Confirmed reviews ALL

The welcome was excellent, the facilities top-drawer and the food was fantastic.

Dear Tony M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 156 reviews 9.3/10 Location
  • 560 reviews 7/10 Room
  • 574 reviews 8.1/10 Service
  • 10 reviews 5.2/10 WiFi
  • 301 reviews 8.4/10 Wellness Area
  • 209 reviews 6/10 Cleanliness
  • 194 reviews 6.8/10 Breakfast
  • 131 reviews 5/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Rochdale

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.