Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 950 reviews

Mercure Sheffield St Paul's Hotel & Spa - Image 1
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Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  950 reviews

TripAdvisor Rating  4.0/5  3,739 reviews

Disappointing start but turned it around

Customer review rating 4.0/5

Rob Couples - Confirmed reviews ALL

The St Pauls is genuinely one of our favourite places to stay, location, staff, spa, rooms and views of the peace gardens so we chose to return as a base for s music event we were attending in Rotherham. Unfortunately the first two rooms we were allocated not only looked tired but neither had a working a/c unit, one of them actually broken and covered over with a piece of wood or card. I think it was Scott on reception then moved us to a club room (I am an accord member) with working a/c , quality fixtures and finish and great views. So by the third room we enjoyed the experience we had come to expect and from there everything was great.

OK At The Right Price

TripAdvisor rating 3.0/5

LauraDaveJames Couples - TripAdvisor review

We used the Arundel Gate car park where the hotel offers a discount. It is only a five minute walk from the hotel. The position is very central to the city centre and is located in a pleasant pedestrianised area. The room was a good size, but the television was far too small for the room. All the staff were very friendly and professional. The most annoying aspect of the hotel is charging guests £10 for each use of the swimming pool. Needless to say, I didn’t use it.

Dear LauraDaveJames Thank you for reviewing your recent stay with us at the Mercure Hotel in Sheffield great to hear you had a pleasant stay and the location of the hotel was ideal for you. I will pass your comments to the staff and we look forward to welcoming you back to the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

Hotel needs refurbishing

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The room safe was broken and could not be fixed.We were told they were “on order “. The sealing strip at the bottom edge of the shower was missing allowing water to flood the bathroom.Again we were told they were “on order “ Reception staff were very helpful but seemed to be working at a disadvantage. On checking out we were told we could not have a printout of our account as the printer was down.An email receipt was promised but never arrived. All in all a much poorer experience than on our several previous visits.

Good overall but....

TripAdvisor rating 4.0/5

A S TripAdvisor review

The good bits: - the staff were all very friendly which includes barman, breakfast staff, reception and housekeeping, encountered them all and they were all very accommodating. - breakfast had a good selection, no mushrooms but the rest made up for it. It's a very pleasant area to sit in. - good welcome at reception, informed of swimming charge and later tried to help adjust the air con by coming up to the room personally. - room was ok, a bit jaded but happy overall The bad bit: - the 2nd pillow on the bed had a long hair in the shape of a heart on it and there were odd black spots on the sheet. Housekeeping were very quick to respond though and immediately changed it. Later I found a tissue under the phone with blood or red nail varnish on it, couldn't really tell but it felt disconcerting. I didn't sleep that well as a result wondering if the room had been cleaned well or the bed had bed bugs with the random spots. I didn't have any bites though so it can't have. So it would have been 3 stars but the friendliness of the staff made it 4 stars. I would return again but make sure that I do a good check of the room, I always do anyway and pull the sheets back as soon as I go in any hotel which is why I noticed the issues straight away. I've had the same problem with Novotel and Jurys Inn before so it's not that uncommon to be fair.

Dear 500as Thank you for reviewing your recent stay with us at the Mercure Hotel and Spa great to hear you found the staff very friendly and the breakfast was to your liking. Please accept our apologies regarding the hair you found in the bedding I will pass these comments to our head housekeeper to make sure this dose not happen in the future. We hope you will return to the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

Basic

Customer review rating 2.0/5

Ravi Business - Confirmed reviews ALL

I've stayed at this hotel a fair few times, and the value has decreased. While the nightly rate can still be reasonable, first breakfast changed from included to extra. On my last trip it they told me the spa was no longer included. So now, there's no real benefit over other budget hotels.

Dear Ravi Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Mercure Hotel and Spa Sheffield

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Other web-users rate our hotel

  • 933 reviews 9.3/10 Location
  • 1,634 reviews 5.4/10 Room
  • 1,323 reviews 7.3/10 Service
  • 22 reviews 7.6/10 WiFi
  • 792 reviews 5.5/10 Comfort
  • 553 reviews 5.2/10 Cleanliness
  • 452 reviews 7.6/10 Breakfast
  • 308 reviews 6.2/10 Vibe

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