Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 9,925 reviews

ALLSAFE approved hotel

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Mercure Cardiff Holland House Hotel & Spa
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+ 16 Services

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD cardiff
united kingdom

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS:51.483986, -3.167448

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,925 reviews

TripAdvisor Rating 4.0/5

3,411 reviews

A perfect hotel to discover Cardiff

Customer review rating 4.5/5

Z. K. Business - 21/01/2022 Confirmed reviews ALL

Just a short walk away from the city centre, this hotel is a good option to stay in while spending a few days in Cardiff. It has an underground car park which is a big win when temperature goes below 0 degrees C outside. As an electric vehicle driver I felt privileged to find two quick chargers on Howard Place where I could leave my car to charge and just walk back to the hotel as the chargers literally are just a stone throw away. The view from my room was spectacular both towards the city and the Channel. The Urban Kitchen provides good options for dinner, I can only recommend the fishχps, it was faultless and reached the quality of some award winning fishχps places I have visited before. Breakfast was OK however the staff wasn't ready with all the preparations by the time the place opens at 6.30am, I'd say everything was ready by 6.45-6.50am. On the plus side this place offers fresh vegetables, like radish, cucumber, green and red bell pepper. I can't even remember when was the last time (after COVID hit us) I could enjoy these. I had a really good experience with this hotel which felt alive and left behind the 'Mercure' furniture and bathroom pieces remained from the 60s, maybe from the 70s. :)

Well located, comfortable beds, but not enough parking and pool not very relaxing!

Customer review rating 3.5/5

Emma Friends - 19/01/2022 Confirmed reviews ALL

Hotel is well located, easy to find and had comfortable beds. However, there wasn't enough parking at the hotel and we had to pay £23 to park in the nearby NEC. Also, we chose the hotel as we wanted a relaxing weekend break, and when we went swimming there were toddlers having a class, so a couple of lanes were closed and there was in instructor yelling from the side. We weren't warned about this on the website, when checking in, or when entering the 'spa' area. It unfortunately spoiled the whole relaxing experience for us!

Great location

Customer review rating 4.5/5

Rhian W. Couples - 18/01/2022 Confirmed reviews ALL

Hassle free checkin and check out

Nice spa and breakfast

Customer review rating 3.5/5

Heather H. Families - 18/01/2022 Confirmed reviews ALL

The room was nice and spacious for a family of 3. Nice breakfast choices, friendly staff


Customer review rating 5.0/5

Amy Couples - 14/01/2022 Confirmed reviews ALL

Friendly and helpful staff, great location and the breakfast was really good quality

Lovely hotel. Great facilities

Customer review rating 5.0/5

Salma Families - 07/01/2022 Confirmed reviews ALL

Had a good time. Lovely breakfasts and the leisure facilities were great

Well located, good stay

Customer review rating 4.0/5

Jordan Couples - 05/01/2022 Confirmed reviews ALL

Pleasant and enjoyable stay at the hotel. The spa facilities were lovely and we were made to feel welcome, comfortable and safe at all times.

Customer review rating 1.0/5

Joseph L. Couples - 03/01/2022 Confirmed reviews ALL

Room was lovely disappointed in the spa as my partner cut her foot in the jacuzzi as the cap on suction was not on an it sucked her foot in an cut her heel then we went in swimming pool to our suprise there was a big hole in the floor an my partner got her foot stuck in there an twisted her foot we spoke to guy at desk to be told they know about it but nothing will get done about very disappointed in the response as now my partners foot is all cut an bruised an she cannot walk properly

Few too many stays perhaps

Customer review rating 3.0/5

S B. Couples - 02/01/2022 Confirmed reviews ALL

We have stayed at the mercure Holland House Cardiff 4 times now, and our most recent stay has made us wonder if we should try a different hotel in the city. We visited for our 6th wedding anniversary - it was very hard work to try and pre book into the restaurant via phone so had the worry of asking on arrival, luckily they were accommodating and booked us for evening meal. This was a disappointing 'special' meal though not like previous visits. Seated right by the till not very romantic we both felt uncomfortable. Ordered steak then told none available - this should have been stated when given the menu. Opted for gammon steak which was very salty so didn't eat much, pudding choice was poor so didn't bother. Bar area was lovely though and service there was great during the day and in the evening. Bedrooms are starting to look tired - pillows so hard, woke a few times! Didn't use the spa facilities this time so can't comment on that. Breakfast was not too bad had bacon but all looked a bit off my husband didn't try any - I had bad tummy for 2 days after. Always been excited to stay at the mercure and always said to friends and family how lovely it is, but really unsure if we would hurry back

Very welcoming and comfortable stay.

Customer review rating 4.5/5

L H. Families - 02/01/2022 Confirmed reviews ALL

A very good location and comfortable room.

Staff amazing

Customer review rating 5.0/5

Rhyddarch J. Friends - 01/01/2022 Confirmed reviews ALL

The hotel was LOVLEY and clean and comfortable,but staff went out of there way to make it a very special stay.

Well located

Customer review rating 4.0/5

Roger Couples - 01/01/2022 Confirmed reviews ALL

Very good location and rate I got was good value. All staff friendly and professional. Breakfast was decent although juice wasn’t great quality. My room was a good size but it felt tired and definitely needed a new mattress.

Wine as requested on booking

TripAdvisor rating 3.0/5

tomcurrie955 01/01/2022 TripAdvisor review

Didn’t get bottle of wine on arrival as requested and paid for so was not happy about that. Also luggage wasn’t taken to our room after we arrived at 3pm for check in. No room service also which I didn’t expect

Thank you for taking he time to write a review of your stay. We are naturally concerned that we failed to meet with your expectations and will be looking into the points that you have raised. Once again thank you for the feedback and we do hope you will return to stay with us in the future. Regards

Delightful stay

Customer review rating 5.0/5

Lucy C. Families - 30/12/2021 Confirmed reviews ALL

We were so pleased we extended our reservation by one more night

Pleasant hotel

Customer review rating 3.5/5

Andrew C. Couples - 30/12/2021 Confirmed reviews ALL

We recently stayed at the Mercure Holland House Hotel, Cardiff in a superior room which was very pleasant, spacious and presented very well. The breakfast was slightly disappointing, with a very basic menu. We stayed an extra night and purchased a half board package in a superior room with evening meal, wine and beers. Again, the food was extremely disappointing, and appeared to have been created by a person with limited cooking experience, we were really disappointed, so much so, we left the main course and left the restaurant. The menu being offered as part of the package was basic with very limited choice, which wasn’t explained at the time of purchase, otherwise we wouldn’t have purchased it, this was very unfair. The offer of wine and beer was again unfair, with staff not being aware of the offer, and there being confusion as to what was being offered. The red wine which arrived was a basic house wine, and one beer. It appeared to us that the hotel was under staffed, and wasn’t operating as smoothly as we have previously experienced. The experience particularly of the second night left us feeling ‘short changed’ Disappointing!


Customer review rating 4.0/5

Sue Couples - 30/12/2021 Confirmed reviews ALL

Very clean

Brilliant location

Customer review rating 4.0/5

Subha Couples - 30/12/2021 Confirmed reviews ALL

Stayed 3 nights over Christmas had an enjoyable stay.

Great Staff

Customer review rating 4.0/5

Padania Families - 29/12/2021 Confirmed reviews ALL

Firstly we would like to say thank you to the staff, especially Shaun and Lloyd. Great hotel and the decor over the festive season. Only thing I would mention about would be the breakfast . The chief was not accommodating (he looked like he rather be in bed!), the selection of food was poor especially over the festive season and when you have children! No muffins, no salmon, pancake etc just very basic for what you are paying. If he was working alone, another cook should had been there to assist! This let the stay down!

Nice stay early check in and friendly staff

Customer review rating 4.5/5

Mike Couples - 28/12/2021 Confirmed reviews ALL

Nothing to fault really no parking in hotel however NCP a short distance away with good discount. Nice room

Another lovely stay

Customer review rating 4.5/5

Anonymous Couples - 27/12/2021 Confirmed reviews ALL

Good location, comfy beds, nice showers, lovely spa

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