Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 1,027 reviews

Mercure Cardiff Holland House Hotel & Spa - Image 1
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Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,027 reviews

TripAdvisor Rating  4.0/5  3,743 reviews

Certificate of excellence 2023

Misleading info

Customer review rating 1.5/5

J Y. Families - Confirmed reviews ALL

Hotel location is great and ideal and room was clean, tidy and comfortable. However, the reception area appeared disorganised and rushed- throwing a couple of laptops onto a bench does not make an inviting or welcoming reception. Gym was OK but getting tired The pool.......the website uses multiple images of the pool in its advertising and it was a factor in choosing the stay. But to be then told its an extra £10 per person to use is a rip off frankly......£20 for a 30 min swim in a crowded small pool, crowded hot tub. Absolutely ridiculous and it was not clear at all that its £20 extra. Then we have parking.........I understand its city centre, I get that it can get abused but £21 extra to park at the hotel was yet another addition. Is Accor becoming a budget airline, extra charges for absolutely everything? Staff were very good and almost embarrassed with the extra charges they had to put on. Faulty TV got repaired promptly and professionally. Not sure I'd come back though.

Great staff

Customer review rating 5.0/5

Hayley Friends - Confirmed reviews ALL

Fantastic very close to town great facilities fantastic staff

Nice hotel, relaxing atmosphere

TripAdvisor rating 5.0/5

sam S TripAdvisor review

Thank you Ruth at reception very welcoming with big smile on the face. Explained everything how to use the spa facilities lovely hotel with spa facility. Can book separate booking for other spa treatments. Nice and relaxing atmosphere. Everything nice and clean. Recommend highly as it’s central to city center. Will be back.

Hygiene and cleanliness is absolutely shocking. Disgusting

TripAdvisor rating 1.0/5

R G TripAdvisor review

I’m a member of the hotel, specifically to use the sauna. The cleanliness of the locker rooms is appalling. After I have a shower in the changing rooms, I have one when I get home as I genuinely feel dirty. The floors are filthy, showers are filthy, toilets are filthy. You go in to the sauna and there’s grime and dirt which have been there for months, clearly showing signs that it never gets cleaned. It’s absolutely shocking, and I’m surprised health and safety of higher management haven’t come in and had a word, or even shut it down. In all fairness, what would I expect, I’ve never once seen anybody clean anything, ever. If I was a paying hotel guest, away on a trip/ vacation and I thought I’d go relax in there I would be absolutely mortified. You guys really need to do better. I will raise this as a complaint, I don’t anything will get done though

Lovely spa day.

TripAdvisor rating 5.0/5

kateashley93 Solo travel - TripAdvisor review

I booked myself a spa day as treat and it was the first spa day I have ever had. I am extremely happy with the treatment and experience I had and will definitely be booking again!. The hotel is very easy to access and it's very clean and pleasant when you walk in. All the staff were very helpful and friendly. I was allowed to use the other facilities before my treatment, The spa area was cleaning, peaceful and relaxing. Again the staff were extremely kind and helpful and the lady who done my massage was very professional and kind. The main thing I would note is that the pool, sauna and jacuzzi is not exclusive to the spa users and members of the public can also use it. Therefore it start to get a bit loud and busy as the day went on. Another thing to note was that during my massage treatment there seemed to be a drilling sound quite close and quite loud to my room, it lasted for around 10 mins(of a 25 min treatment). So I can only assume there was some building work going on in the hotel or a building next to it. But again, I will definitely book again!

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Other web-users rate our hotel

  • 1,250 reviews 7.8/10 Location
  • 2,625 reviews 6.9/10 Room
  • 1,916 reviews 7.5/10 Service
  • 33 reviews 7.1/10 WiFi
  • 1,068 reviews 6/10 Cleanliness
  • 894 reviews 5.2/10 Amenities
  • 768 reviews 7.2/10 Breakfast
  • 740 reviews 6.2/10 Wellness Area

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