Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 929 reviews

Mercure Cardiff Holland House Hotel & Spa - Image 1
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Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  929 reviews

TripAdvisor Rating  4.0/5  3,784 reviews

Certificate of excellence 2023

Petty Charges are Bad for Business

TripAdvisor rating 2.0/5

junehR479DW TripAdvisor review

The room was ok - bigger than expected although it had an air of neglect about it. The windows were dirty and the complimentary water and snacks were only half there. Empty restaurants on a weekend night raise suspicion - not unfounded as I had a very strange dinner. However what infuriated me was having to pay close to £20.00 to park in their car park and then, when I thought to take a swim (it's advertised as a spa hotel after all) I was charged £10.00 for the experience! What a bloody outrageous cheek! Won't be staying there again.

Lovely central Cardiff stay

TripAdvisor rating 4.0/5

Jess W TripAdvisor review

Lovely hotel! Great location, hotel was clean and staff were really friendly and helpful! Could not do enough for us! There are additional charges for the car park and to use the pool, £21 to park for 24 hours and £10 to use the pool. Personally feel like the pool should be free to use for hotel guests, especially as it is such a small space and paying for the car park daily got a bit annoying and expensive. Lovely room, super comfy beds and staff were all incredible!

Thank you for your feedback. We are delighted to hear that you enjoyed your stay at our hotel and that you liked the location and the service provided by our staff. Please note that our swimming pool and car parking facilities are managed by external companies, so there are supplementary charges for their use. We will pass on your compliments to our staff, who will be very pleased to hear them. We look forward to welcoming you back in the near future. Warm regards, Rayan Pankiraj Operations Manager.

Disappointing. Disinterested staff. Poor service. Limited breakfast. In need of some TLC!

TripAdvisor rating 3.0/5

Wise_owl8014 Families - TripAdvisor review

We arrived very late after travelling only to find the aircon wasn’t working. Bathroom door was broken and didn’t open properly. Used the pool but for a £10 per person additional charge. Towels have seen better days and no shampoo or conditioner in the showers so had to dress and go back to the room to have a shower. Arrived for breakfast at 10.10 to find no loaves of bread, only sliced. Asked the chef and was told to ask the waiting staff. They were rude and disinterested. Waited and waited to find out. Eventually asked again and told no more available. So went for the croissants. None left. Again asked the chef who told me to ask the waiting staff. Told there would be a 15 min wait. Breakfast is meant to be served until 11 so why did they ran out of main things by 10.15. Generally the place needs attention. Walls need painting and flooring is cracked in many places. Staff really don’t care and obviously fed up and disinterested. Will not be returning!

Thank you for your response. We regret to learn that some aspects did not meet your expectations. Please rest assured that we are currently investigating this matter. We always strive to meet our guests' needs. Could you please email me at h6622-om@accor.com with details of your feedback? Your input will assist us in improving our services. kind regards Rayan Pankiraj Operations Manager

Not worth the money, dirty and outdated.

TripAdvisor rating 1.0/5

Cynthia K TripAdvisor review

Me and my partner we traveled to Cardiff to holiday and looked forward to using the spa and staying at the hotel, as we have upon our last visit in March which was decent. Instead at the check in they quite literally shove the card machine in your face , without notifying us that the pool is £10pp! Which I’m glad I asked. Because last time we had to pay £10pp to rent robes(ridiculous). Been told that the T&Cs have been changed. Would be nice to include that on the page btw. We came to the room and the lights didn’t work. Maintenance sorted it out. However the room was horrendous, tv didn’t work, the lamp from the inside had dead flies and so much dirt. Carpets stained. It’s just so outdated and random kids from outside can enter the building. Not so great for safety. Honestly at that point I didn’t want to stay there at all. Didn’t enjoy staying there and will not visit again. For that money you could book something better down the Bay with Spa facilities!

Thank you for your response, We regret that some aspects of your stay did not meet your expectations. We strive to provide exceptional service, and your feedback is valuable in helping us improve. We are looking into the concerns you raised, which will guide our efforts for betterment. Please note that our leisure facilities are now managed by an external company, resulting in supplementary charges for the swimming pool. Your feedback is always appreciated and helpful. Thank you so much. Rayan Pankiraj Operations Manager

Hospitality Service

TripAdvisor rating 4.0/5

Eric L TripAdvisor review

We took the breakfast and dinner frequently in the restaurant where we were served with friendly and excellent service by the staff. Here I wish to thank for Brenda and Mr. Lincano who always provide warm heart service to us. Feeling just like taking meal in our close friend's house. This give us a memorable thing in our trip.

Thank you for your feedback. We're delighted to hear that you had a positive experience at our hotel and enjoyed our restaurant facilities. I will share your kind comments with Brenda, Lincano, and the rest of our team—they will be thrilled to hear them. We look forward to welcoming you back soon and providing you with our best services once again. warm regards Rayan Pankiraj Operations Manager

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Other web-users rate our hotel

  • 1,224 reviews 7.8/10 Location
  • 2,566 reviews 6.9/10 Room
  • 1,883 reviews 7.4/10 Service
  • 34 reviews 6.8/10 WiFi
  • 1,034 reviews 6/10 Cleanliness
  • 904 reviews 5.2/10 Amenities
  • 735 reviews 6.9/10 Breakfast
  • 709 reviews 6.2/10 Wellness Area

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