Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 779 reviews

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Mercure Cardiff Holland House Hotel & Spa - Image 1
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Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone
Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  779 reviews

TripAdvisor Rating  4.0/5  3,825 reviews

Certificate of excellence 2023

Lovely day out at mercure spa

TripAdvisor rating 5.0/5

Isabell G TripAdvisor review

Me and my friends really enjoyed our experience in mercure spa and will visit again. Was welcomed by a heart warming smile from their worker Simona she was very helpful. We all really loved the jacuzzi the temperature was just right so relaxing. Do recommend for anyone who would love to relax for the day!!

Best day ever

TripAdvisor rating 5.0/5

Elani S TripAdvisor review

I've really enjoyed my day at Mercure spa it's been incredible and relaxing, they were all very welcoming and kind. Their cleaner simona was very helpful and made sure the changing rooms were always clean and tidy. Will go again. Do recommend

Poor Service and Unacceptable Mistakes at Mercure Cardiff

TripAdvisor rating 2.0/5

Ploy S TripAdvisor review

I recently visited the Mercure Holland House Hotel & Spa in Cardiff for what I had hoped would be a relaxing spa day, but unfortunately, the experience fell far below expectations. My partner and I paid over £350 for a spa package, which included an upgraded 50-minute treatment for an extra £20 per person. From the start, there were several issues: The afternoon tea served to my partner was not vegan, despite this being specified in advance. If I hadn’t queried this, my partner would have consumed non-vegan food, which could have made him seriously unwell. This oversight was unacceptable, and it made us question the professionalism of the staff. We did speak to someone about this, and they corrected the order, but it shouldn’t have happened in the first place. I was looking forward to my 50-minute massage, but the experience was disappointing. The therapist was unwell and spent much of the time chatting during the session, which affected my ability to relax and enjoy the treatment. After I raised this concern with the staff, they did switch therapists for my second treatment. However, this doesn’t change the fact that my first 50-minute treatment was poor and unsatisfactory. After our treatments, we went to the reception to discuss our concerns further, but there was no one available at 5:30 PM, which left us feeling dissatisfied and unable to address the issues in full at the time. Despite raising these concerns with the venue, the response we received was inadequate. We were offered complimentary guest passes, which does not reflect the overall cost of the package or the distress caused by the lack of care and quality throughout our visit. It’s a real shame because we’ve stayed at Mercure hotels in the past and always had good experiences, but this visit has completely put us off the chain altogether. We expected much higher standards, especially from a well-known hotel and spa chain. Based on this experience, I wouldn’t recommend this spa to others and will be looking elsewhere for future bookings.

Shame

TripAdvisor rating 3.0/5

Oatsie68 TripAdvisor review

The entrance and welcome was lovely. The room was clean and tidy. However the bed wasn't nice at all. One side was comfortable but the other was like a bowl and uncomfortable. The air-conditioning couldn't be adjusted so turned it off. There were two oil fired radiators in the room so would suggest it gets cold due to the malfunctioning air-conditioning. The bar was supposed to be open til 23.00hrs but closed at 22.30hrs. They said that if you want breakfast in you room then leave the completed leaflet on your door handle outside the room and they will collect. This didn't happen. We had based our timings on the breakfast so we had a rushed breakfast in the restaurant. It was very bland and the sausages tasted of cardboard. The distance to the center was good walking distance just such a shame they didn't deliver on the other issues. They charge you for the breakfast in your room which they lost!!! Shame we didn't enjoy the stay and we will not return. We visit Cardiff regularly and thought to try a different hotel due to our plans on the Sunday.

Dear Oatsie68, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the warm welcome and found your room clean and tidy. However, we sincerely apologize for the issues you experienced with the bed comfort, air-conditioning, and breakfast service. Your comments are invaluable, and we will address these matters with our team to ensure better experiences for future guests. We appreciate your feedback and hope you might consider giving us another chance in the future.

Stay was ok, not 4star

Customer review rating 2.0/5

Amy Couples - Confirmed reviews ALL

Hotel feels run down and needs a revamp. No tea/coffee in rooms One towel Staff were lovely and location was good.

Dear Amy, Thank you for sharing your feedback about your recent stay. I’m sorry to hear that your experience did not meet your expectations. The tea and coffee amenities are provided in all rooms, and I apologize that they were missed in yours; our team would have been happy to assist with this during your stay. I appreciate your comments regarding the need for a revamp, and we will take them into consideration as we strive to improve our facilities. We hope to welcome you back for a more enjoyable experience in the future. Warm regards, Kate Front Office Manager

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Other web-users rate our hotel

  • 1,210 reviews 7.7/10 Location
  • 2,556 reviews 7/10 Room
  • 1,904 reviews 7.5/10 Service
  • 33 reviews 7.4/10 WiFi
  • 1,035 reviews 6.3/10 Cleanliness
  • 905 reviews 5.3/10 Amenities
  • 733 reviews 6.6/10 Breakfast
  • 704 reviews 6.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.