SO/ Vienna

SO/ Vienna

Customer review rating (ALL Rating) 4.7/5 1,448 reviews

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Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

SO/ Vienna

Praterstrasse 1

GPS:48.212654, 16.379287

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,448 reviews

TripAdvisor Rating  4.5/5  2,741 reviews

Not the best experience. Inconsistent. Terrible room.

TripAdvisor rating 2.0/5

Varito Business - TripAdvisor review

Difficult to write this review because of the very inconsistent experience. Stayed 5 nights at the SO in Vienna earlier in the week, as a part of a big delegation which stayed here whilst attending a finance conference in the city. Best way to write a review here would to split it into 2: overall the hotel premises and then the room. In general and balancing my overall experience, in my view the hotel is substandard, at best. Average or even below average. The lobby is impressive, has a very nice bar, and the restaurant at the rooftop offers the best views of Vienna. You can have breakfast, a drink or nice dinner overlooking the Vienna skyline. Staff very attentive and friendly. They are really good. Excellent attitude. Can recommend the rooftop restaurant. About the staff, in general they are all really good across the hotel. But that's it with the positives. As can be seen on my profile, I stayed in more than 320 different 5-star hotels around the world, so really know what to expect and can compare. So, now, the HOTEL ROOM. Absolutely horrendous. Room is clean and wi-fi works well. There are a few bottles of water and juices which are complimentary. Espresso machine nice too......but: 1. Entire room is in one single colour. Everything, but literally everything is grey. Looks like concrete and feels like a prison cell. It is really bad. Floor also grey, same colour as the walls and the furniture. You feel you're staying inside a box. Not welcoming at all. The moment you arrive, you really want to get out. I wonder if an architect or designer was paid to do this. Honestly. 2. No curtains. Instead some sort of metal panels you need to move to make the room dark. Because there are no curtains and nothing to absorb noise, acoustic is a complete disaster. When you watch TV or have phone calls you hear a constant echo in the room. Extremely annoying and surprising to see how they can miss such an important aspect of the architecture and design.....acoustic. 3. On my first day, I had to work for around 6 hours before heading to a business dinner. The chair in the room is one of the most uncomfortable ones I ever had to use. Looks ok....of course grey as everything but almost offensive to think that any human being can sit there for more than 15 mins without ending with back pain. 4. Also on my first day, I called reception to ask for an iron and a board. They told me that they didn't have any available and that they were going to put me on a "waiting list".....I've seen everything around the world, but being on the waiting list for an iron was the first time. I pushed hard, told that was urgent and got one after 30 mins. I needed to iron a shirt for a business dinner. Hotel knew that they were going to receive around 60 demanding executives attending a finance conference, so they should have been prepared for this. Funny enough the following morning one of my colleagues told me that he had to steam his shirt in the shower because he was on the waiting list for an iron since the previous day in the afternoon. This shows very poor planning and not a clue about the profile of a delegation they received. 5. For my shocking surprise, my bed had wheels, and unfortunately no way to lock it, so given that the floor (which is grey !!!!!) was nicely waxed, my bed was moving around. I found it extremely annoying and slightly dangerous. 6. House-keeping extremely inconsistent. To make it simple, they never, ever replaced the same things I used....I drink coffee with sweetener, and after 2 days did run out of sweetener, just replaced after 4 days...., used to cotton tubs and were replaced after 3 conditioner replaced with body lotion so no more conditioner after 2 days when then it was replaced,, literally zero attention to detail. And attention to detail is definitely something that always makes a difference. A basic checklist to make sure that they don't forget about anything should help here. I left the hotel every day around 7AM, returning late in the evening. Was not in the mood to call to ask for sweetener, conditioner, cotton tubs or other stuff. Simply lived with it, but definitely clear that hotel is not prepared for demanding business travellers. In short.....if you plan to go to Vienna, spend all day sightseeing and go to the hotel just to sleep, then it's fine. Location is very good too. But if you plan to spend a bit more time in the hotel besides sleeping, relax in your room, do some work, etc....just avoid it. Really. I stayed in the past at the Kempinski and The Ritz Carlton. Different level. Mandarin Oriental is opening in Vienna too, what adds another good option. It was clear to me that SO/Vienna Hotel did put excessive focus on the design and less on the operations and performance. A lot of room for improvement.

Drinkies & sunset

TripAdvisor rating 4.0/5

mrsjenba Friends getaway - TripAdvisor review

It is pricey what you get in terms of food. However, there rae very few vegetarian options, only chips, olives and gazpacho. The place could offer the burger as vegi/vegan too and get to this century that you may have vegetarians wanting bar food too 😁. It is worth the visit thou, the views are amazing and cocktails were excellent.

Dear mrsjenba, Thank you for visiting our bar Das LOFT! We are glad that you had a pleasant evening enjoying our cocktails and the fantastic views over the city. Your feedback regarding the lack of vegetarian options on our food menu is very much appreciated. It is regrettable that we couldn't provide you with a suitable option. Nevertheless we hope to welcome you back soon with us in order to have again such a delightful experience. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Fantastic Vienna Hotel

Customer review rating 5.0/5

Andrew H. Business - Confirmed reviews ALL

Attentive professional staff in a hotel that sets the standard in customer service.

Dear Mr. H., Thank you for your recent stay at SO/ Vienna! It was a great pleasure to welcome you back with us. We are delighted that you spent a wonderful moment at our hotel. Your positive assessment as well as your praise for our colleague Beatrice are highly appreciated. We remain at your entire disposal. Looking forward to your next visit! Best regards, SO/ Vienna Management

Great view

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Amazing view, nice staff, great location. The only thing that could be better would be the gym option.

Sehr geehrte Frau Z., vielen Dank für Ihren Besuch im SO/ Vienna! Es freut uns, dass Sie einen schönen Aufenthalt hatten und sich in unserem modernen Ambiente sehr wohlgefühlt haben. Ihr Feedback hinsichtlich unseres Fitnessbereichs nehmen wir gerne auf. Bitte zögern Sie nicht, uns mitzuteilen, welche Geräte Sie vermisst haben bzw. welche Optionen Sie sich gewünscht hätten. Für die Nachlässigkeit bei der Zusendung der Rechnung entschuldigen wir uns. Um sicher zu gehen, haben wir Ihnen diese soeben nochmals zugeschickt. Gerne stehen wir Ihnen für weitere Fragen oder Anmerkungen zur Verfügung. Wir hoffen auf ein baldiges Wiedersehen. Mit herzlichen Grüßen, SO/ Vienna Management

Another great stay, with small flaws.

Customer review rating 3.5/5

Mark J. Couples - Confirmed reviews ALL

Great hotel, exceptional design and restaurant, good location, great views.

Dear Mr. J., It was a great pleasure to welcome you back at SO/ Vienna! We are happy that you enjoy the exceptional design and the hotel’s facilities. Your positive comment about our bellboys is very much appreciated. However, we truly regret the inconveniences you experienced during your recent visit. Of course, the maid’s behaviour didn’t meet our service standards. Rest assured that our Neat & Tidy Manager reviewed the incident with the team and the person concerned. We sincerely apologize for this embarrassing situation. Besides, we are deeply sorry for the inaccurate delivery of your room-service order. Our Director of Wine & Dine has been informed and did a close follow up with the person in charge. Indeed, we had issues with hot water due to a malfunction of the pump control. Our technical department worked with full commitment and we fixed the issue around midday on Saturday. Again, please accept our apologies for this event. The team has been sensitized to be proactive and actively reach out to our guests. All in all, we didn’t provide a high quality experience. Therefore, we hope to welcome you back soon again in order to show that we take our role as host very serious. We remain at your entire disposal. Kind regards, SO/ Vienna Management

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Other web-users rate our hotel

  • 321 reviews 9.7/10 Location
  • 686 reviews 8.6/10 Room
  • 738 reviews 8.5/10 Service
  • 221 reviews 8.8/10 Vibe
  • 216 reviews 7.9/10 Breakfast
  • 157 reviews 7.5/10 Amenities
  • 137 reviews 7.8/10 Cleanliness
  • 82 reviews 8/10 Bar

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