SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 1,949 reviews

Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

Hotel location

SO/ Vienna

Praterstrasse 1

GPS:48.212654, 16.379287

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,949 reviews

TripAdvisor Rating  4.5/5  2,764 reviews

Certificate of excellence 2022

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Elevator was out and had to walk up 12 flights of stairs; was informed that electricity and water would be out for an hour during the day

Dear Mr B., Thank you for taking the time to tell us about your experience at the SO/ Vienna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We also really apologize for the power failure we had during your stay. At SO/, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. If you want to speak to someone about your negative experience, you can contact Ms Christina Hager, H6… every time. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely SO/ Vienna Management

Everything's good except for an elevator

Customer review rating 1.0/5

Sunghyuk S. Families - Confirmed reviews ALL

We took an elevator to go to a garage ground -3 after checked-out, but suddenly, we were struck inside with my 2 kids. I tried to calm down my kids who cried a lot due to a fear and called an emergency bell and said to wait 20 minutes and called a reception, but hard to reach. I dont know why. We went out after 10 minites. Please imagine if it was you.

Everything was excellent

Customer review rating 5.0/5

Nikos Couples - Confirmed reviews ALL

Excellent service, perfect location with easy access to the city center, to transportation, to the airport. Great and modern room and facilities, very clean. Everybody was very helpful.

Dear Mr C., Thank you for your stay at SO/ Vienna! We are glad that you had a good time at our hotel & we appreciate your positive feedback. We are very happy about your words of praise. We will of course pass on your positive words to our employees. Your satisfaction is the best reward for our team, which works day after day to offer you impeccable service. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to the SO/ Vienna. Kind regards SO/ Vienna Management

Staff was great

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

My only issues were that the mattress was uneven (Room 1203), in that it definitely had a bump in the middle as people sleep on either side, and the TV never would let me throw my iPad to it. I did not contact anyone about the TV as it was easier to just watch my show on my device.

Dear Ms R., Thank you for your positive feedback! We are happy that you had a good stay with us and that you enjoyed your time at SO/ Vienna. We appreciate your note about the mattress and the TV, we will check both to make sure everything is alright. Thank you for sharing your experience, and we very much look forward to warmly welcoming you again anytime to the SO/ Vienna. Kind regards SO/ Vienna Management

Another great stay in one of my favorites

Customer review rating 4.5/5

Dr. J. K. Business - Confirmed reviews ALL

GReat location, exciting bar on the top, good food (although the wine selection could be better), amazing rooms, good service

Sehr geehrter Herr Dr. K., vielen Dank für Ihren Aufenthalt im SO/ Vienna und für Ihr positives Feedback. Es freut uns außerordentlich, dass Sie einen großartigen Aufenthalt hatten und wir Sie für unser Haus begeistern konnten. Ihr Feedback bezüglich der Weinauswahl werden wir unserem Sommelier weitergeben. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen SO/ Vienna Management

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Other web-users rate our hotel

  • 464 reviews 9.7/10 Location
  • 978 reviews 8.7/10 Room
  • 1,000 reviews 8.3/10 Service
  • 5 reviews 8.5/10 WiFi
  • 350 reviews 7.6/10 Breakfast
  • 323 reviews 9.2/10 Vibe
  • 246 reviews 7.8/10 Comfort
  • 237 reviews 8.3/10 Amenities

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