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SO/ Vienna Hotel

Customer review rating 4.6/5 9,250 reviews

ALLSAFE approved hotel

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SO/ Vienna
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+ 20 Services

Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

SO/ Vienna

Praterstrasse 1
1020 vienna
austria

Tel: +431906160

Fax: (+43)1/906162000

Check-in from 15h00

Check out up to 12h00

  • Flughafenbus :  2A Flughafenbus Schwedenplatz

  • Subway :  U1, U4 Schwedenplatz

  • Tram :  1, 2 Schwedenplatz

  • By plane

    FLUGHAFEN VIENNA At 18.6km / 11.56 miles

  • By car

    A23 Südosttangente At 1.7km / 1.06 miles

  • By train

    RAILWAY STATION At 7km / 4.35 miles

  • By train

    Westbahnhof At 6.2km / 3.85 miles

GPS :48.212654, 16.379287

Hotel services

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 182 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 30 connecting rooms
    • 182 non-smoking rooms
    • 18 floors
  • Languages spoken at the hotel
    • Arabic
    • German
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Umbrellas
Access to property
  • Sofitel Parking Additional charge
    • On site
    • 57 parking spaces
    • Private
Well-being
  • SO/ FIT
    • On site
    • Hammam
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 248

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Vienna

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,250 reviews

TripAdvisor Rating 4.5/5

2,676 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Pj Families - 22/10/2021 Confirmed reviews ALL

A very enjoyable stay. Staff was very friendly and helpful. We got an upgrade to a room with a splendid view. Magnificent breakfast location.

Amazing hotel at fabulous location

TripAdvisor rating 5.0/5

MiskoR70 20/10/2021 TripAdvisor review

So/Vienna is located at incredible location, right by the main city attractions, and guests have a wonderful view from the rooms overlooking the St. Stephan cathedral. Breakfast is excellent at the LOFT, restaurant at the top floor - where you can enjoy 360 view of the Vienna.

Well located , spacious rooms

Customer review rating 4.5/5

Folkmar G. Couples - 19/10/2021 Confirmed reviews ALL

Easy and quick check in with friendly and competent staff. Can highly commend Boris who was always willing to assist. Amazing sky bar and good selection of cocktails and drinks. Very spacious and clean rooms with comfortable beds .

Customer review rating 2.5/5

Thomas F. Couples - 19/10/2021 Confirmed reviews ALL

Overall the hotel is in the "higher" end on the price scale. But - the rooms were worn out. The bedlight - something was missing - the window could open but not stay in position - we ask for a kingsize bed but got 2 single beds put together - the beds were not stable (there were moving around)

Amazing hotel one of my best accor experiences

TripAdvisor rating 5.0/5

Passport116709 Business - 18/10/2021 TripAdvisor review

From the first to the very last minute it was a perfect experience. This is definietly the best hotel in Vienna. Do not miss the bar and restaurant at the 18th floor (even if you are not a resident of the hotel).

Dear Passport116709, Thank you for your recent stay at SO/ Vienna! We are delighted that you had a wonderful experience at our hotel. Your positive assessment and your nice feedback are very much appreciated. Indeed, our restaurant & bar Das LOFT is open for external guests as well. We hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Good stay

Customer review rating 5.0/5

Katarina Friends - 07/10/2021 Confirmed reviews ALL

Well located hotel, perfect rooms, food and bar.

Dear Mrs. Z., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful moment at our hotel. Your positive feedback is very much appreciated and has been shared with the team. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management
Customer review rating 4.5/5

Morten Couples - 05/10/2021 Confirmed reviews ALL

Sofitel is just a good experience. Only issue is breakfast Saturday, there seemed to be some misunderstandings with the orders, so they were delivered to the wrong tables. But a minor issue.

Dear Mr. B., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful moment at our hotel. Your positive feedback and your nice words are very much appreciated. Many thanks for informing us about the inattentive service at breakfast. This should not happen, of course. Please accept our apologies for the inconvenience! Besides, our Engineering team has been informed about the slow transmission speed. They will look into this matter. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

great view but bad service

Customer review rating 3.0/5

Simon Couples - 04/10/2021 Confirmed reviews ALL

at the breakfast we were waiting very long for the coffee (nearly 20min.) and the second one was forgotten......same story with the waffles! I have booked a bottle of champagne for the room but it was also forgotten........sorry that is not acceptable

Dear Mr. F., Thank you for your recent stay at SO/ Vienna! We are sorry to read that we didn’t prepare you a wonderful experience, especially regarding our service at breakfast. The missing orders and the waiting time are not acceptable, of course. We have organized once more training sessions for our staff in order to ensure a smooth and attentive service in the future. Besides, the forgotten bottle of champagne in the room does clearly not correspond to the high service level we strive to provide to our guests. We kindly apologize for the negligence and hope to welcome you back soon with us in order to prepare you a more enjoyable experience. Our Director of Food & Beverage Mr. Mathias Blum has sent you last week by mail a bottle of champagne as a gesture of apology. We hope the package arrived at your home in Wels end of last week. Please kindly contact Ms. Christina Hager, assistant to General Manager, in case the package hasn’t been delivered yet (ch… / 01 90…) We gladly remain at your entire disposal for any further assistance you may need. Kind regards, SO/ Vienna Management

Great stay! Very close to city center!

Customer review rating 4.5/5

Juan A. Couples - 04/10/2021 Confirmed reviews ALL

From checking in to checking out our visit was full of amazing service

Dear Mr. A., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful moment at our hotel. Your feedback is very much appreciated. We kindly apologize for the waiting time at breakfast. This should not happen, of course. Our restaurant team has been informed and will look into this in order to ensure a smoother service in the future. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

perfect staff, thumbs up!

Customer review rating 5.0/5

Jaroslav Solo - 03/10/2021 Confirmed reviews ALL

My first impression was like, omg, what nice staff behavior. The room on the 8 floor was nice and clean, with a perfect view of Vienna. I didn't have the opportunity to have a hotel meal, but near restaurant, El gaucho was really good. The overall feeling I have is perfect.

Dear Mr. S., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a great time at our hotel enjoying the modern room design and our service concept. Your nice words about our staff are very much appreciated and have been shared with the team, especially with our waitress at BAR/terre. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Well located very good staff experience

Customer review rating 4.5/5

Anonymous Business - 03/10/2021 Confirmed reviews ALL

every member of the staff very caring and helpful good room, nice and exquisite amenities

Sehr geehrter Herr S., vielen Dank für Ihren Besuch im SO/ Vienna! Es freut uns sehr, dass Sie einen schönen Aufenthalt hatten und sich bei uns rundum wohl gefühlt haben. Bitte entschuldigen Sie die Unannehmlichkeiten hinsichtlich des WLANs! Unser Chief Engineer und sein Team werden dem nachgehen. Ebenso bedauern wir die technischen Schwierigkeiten und die längeren Wartezeiten bei Check-out. Das sollte natürlich nicht passieren. Wir entschuldigen uns höflichst für die Umstände. Auch bei der Unterkunft und den verstärkten Hygienemaßnahmen konnten wir leider nicht vollständig mit unserem Service überzeugen. Bitte zögern Sie nicht, uns diesbezüglich weitere Details zu geben. Ihr Feedback hilft uns, das Gästeerlebnis noch ansprechender zu gestalten und es fortlaufend zu verbessern. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

great location, very nice employees

Customer review rating 5.0/5

Anna R. Families - 01/10/2021 Confirmed reviews ALL

We had a great experience! Location is perfect and view from rooftop priceless

Sehr geehrte Frau R., sehr geehrte Frau R., vielen Dank für Ihren Besuch im SO/ Vienna! Es freut uns sehr, dass Sie einen wunderbaren Aufenthalt hatten und sich rundum wohl bei uns gefühlt haben. Ihre positive Bewertung schätzen wir sehr. Sie haben Ihr Frühstückerlebnis jedoch etwas niedriger bewertet. Bitte zögern Sie nicht, uns hierzu weitere Details zu geben. Ihr Feedback hilft uns, unsere Servicequalität und unser Angebot fortlaufend zu verbessern. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

Great View

Customer review rating 5.0/5

Alex Couples - 27/09/2021 Confirmed reviews ALL

Amazing stay experience. Very clean room, a great view.

Perfect

Customer review rating 5.0/5

Hk Friends - 25/09/2021 Confirmed reviews ALL

Fantastic rooms, excellent breakfast, the nicest staff ever, excellent location and the bar and SPA complete the overall experience

Good stay

Customer review rating 4.0/5

Elena Solo - 20/09/2021 Confirmed reviews ALL

Always a pleasure to stay here!

Great location, poor staff

Customer review rating 2.5/5

William A. Couples - 19/09/2021 Confirmed reviews ALL

The views of the city are really great at this hotel. Sadly though, the staff were a real disappointment. At breakfast they just caused unnecessary confusion and billed me different prives, even though I had exactly the same thing on both days. And at check out, I wasn’t even showed the final invoice. There are better places to stay in Vienna

Dear Mr. A., Thank you for your recent stay at SO/ Vienna and for sharing your feedback! We are truly sorry for the inconveniences you experienced at our hotel. In regards to the incident at breakfast, our Director of Food & Beverage Mr. Blum looked into this very closely. He contacted you personally and explained what happened. Of course, the team should go through the bill at check-out in order avoid any misunderstandings. Please rest assured that we have reviewed this point with the reception staff as well with our breakfast team. Besides, it is regrettable that we weren’t able to offer you a comfortable sleeping experience. We would be glad if you can give us more details about your rating. As we offer the "MyBed" concept which consists of two mattresses and a cover made out of down, the bed is extra soft and it feels like sleeping on air. Perhaps this might not be comfortable for you. Our Neat & Tidy team can remove this extra down cover for your next stay of course, so that you can enjoy a good night’s rest. Overall, we missed the opportunity to provide you with a warm and helpful service. We kindly apologize for the negligence and we hope to welcome you back with us for your next visit to Vienna. It would be our pleasure to look after you and your company and prepare both of you a wonderful experience. Please do not hesitate to contact Ms. Christina Hager, PA to SO GM, for your future reservation or for any further assistance you may need (ch… / 0043 1 90…) She will be glad to take care of your request and to coordinate between the departments for a smooth operation. We remain at your entire disposal. Kind regards, SO/ Vienna Management

SO/ cool in Vienna

TripAdvisor rating 5.0/5

gst0101ATS Business - 10/02/2021 TripAdvisor review

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Dear gst0101ATS, Thank you very much for sharing your positive feedback! I am delighted that you spent a wonderful stay with us enjoying our meeting facilities and the beautiful city view. Your nice nice words about our friendly and welcoming service are very much appreciated. We are looking forward to seeing you soon again at SO/ Vienna, stay safe! Kind regards, Christian Klaus General Manager SO/ Vienna

High standard services

TripAdvisor rating 5.0/5

DanBucharest2012 21/02/2020 TripAdvisor review

Extraordinary room (view, furniture, amenities, coffee); exception - led tv with broken screen Amaizing breakfast Nice bar athmosphere and view Friendly staff but some hygene problems for one of the breakfast waiters;

Dear DanBucharest2012, Thank you for sharing your positive feedback! We are delighted that you had an excellent stay at SO/ Vienna enjoying the modern room design and the breakfast offer. However, I am sorry for the broken screen and the negligent appearance of one of our breakfast waiters. I will address these matters to the managers concerned. Please accept my apologies for the inconveniences caused. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

The most beautiful panoramic view of Vienna

TripAdvisor rating 5.0/5

SERGE K Family - 11/01/2020 TripAdvisor review

The most beautiful panoramic view of Vienna only in this hotel! I have stayed at this hotel many times, the hotel is perfectly located within walking distance to all the places of interest, an excellent breakfast in a restaurant with panoramic views of Vienna, stylish, laconic rooms with comfortable beds and a spacious bathroom. Pleasant and attentive staff, but the hotel management began to more formally treat regular guests, as for the Platinum member, if you had always done a double upgrade before, if it was possible, now everything is done clearly according to the rules, only one category more, maybe this is due to more stringent rules! .. It is unusual to encounter such a formal attitude in French Accor hotels , the impression is that they have become German and everything is done clearly according to the rules and a step to the side! .. So everything is fine, thank you very much to the entire hotel team, we will come again!

Dear SERGE K, Thank you for visiting us again and for sharing your experience! We are delighted that you had an enjoyable stay at SO/ Vienna. Your nice words about our breakfast, the rooms and our staff are very much appreciated. Of course, we want to upgrade our Accor members guests in the next room category. But depending on availability, we aren't able to do arrange this for all the stays. I am sorry if the check-in was too formal and you didn't feel welcome. Our Welcome Manager has been informed about your feedback and he will review our welcome experience with his team, especially for recognizing more our loyal Accor guests. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Great.

TripAdvisor rating 5.0/5

bs282019 Couples - 20/11/2019 TripAdvisor review

If you dont have problem to pay 250e per night ,for sure this is your choice . Rooms are very nice and clean,with grek view. But i think best thing in hotel were people from stuff... reception,bar,restaurant . They are very kind and pleasant . Also cocktails in bar are great!

Dear bs282019, Thank you for sharing your positive experience! We are delighted that you had an excellent stay at SO/ Vienna enjoying the room and the great view over the city. Your nice words about our staff are also very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

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