Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.4/5 2,441 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certification

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,441 reviews

TripAdvisor Rating  4.0/5  1,464 reviews

Certificate of excellence 2023

Fabulous!

TripAdvisor rating 5.0/5

Rhonda K Couples - TripAdvisor review

We arrived from Australia after a bad nights sleep, we easily checked into the hotels and sunk into the glorious bed and pillows. The hotel was quiet, clean and walking distance to centre ville. Staff were friendly and helpful. I would definitely stay again and would certainly recommend this hotel when staying in Christchurch.

Good location, nice hotel

Customer review rating 4.0/5

Gen Couples - Confirmed reviews ALL

Stayed here on a AirNZ mystery weekend. Nice hotel, rooms are tidy, breakfast was great. Great location.

Kia Ora Gen, Thank you for choosing Novotel Christchurch Cathedral Square for your recent stay and for taking the time to share your experience. We appreciate your positive feedback and hope to welcome you back in the near future. Best Regards, Aditya Patil Front Office Manager Novotel Christchurch Cathedral Square & Ibis Christchurch 52 Cathedral Square, Christchurch, 8011, New Zealand T +6… NOVOTEL.COM/H6592 ALL.COM

Excellent stay and great staff

Customer review rating 5.0/5

Trevor S. Business - Confirmed reviews ALL

Easy checkin, beautiful room, comfy bed, helpful staff and great checkout.

Kia Ora Trevor, Thank you for taking the time to share your positive feedback about your recent stay at Novotel Christchurch Cathedral Square. We are delighted to hear that you had an excellent stay and that you found our staff to be helpful. We strive to provide a seamless check-in and check-out experience, and it is wonderful to know that we met your expectations. We hope to welcome you back soon for another enjoyable stay. Best Regards, Aditya Patil Front Office Manager Novotel Christchurch Cathedral Square & Ibis Christchurch 52 Cathedral Square, Christchurch, 8011, New Zealand T +6… NOVOTEL.COM/H6592 ALL.COM

Very intimate feelings.

Customer review rating 5.0/5

Michael J. G. Friends - Confirmed reviews ALL

Staff were absolutely at the top of their game. They all were very helpful Even before, I even ask help, they were ready to help

Kia Ora Michael, Thank you for taking the time to share your feedback about your recent stay at Novotel Christchurch Cathedral Square. We are delighted to hear that you had a positive experience and that our staff provided excellent service. It is our pleasure to assist our guests and ensure their comfort throughout their stay. We appreciate your kind words and hope to welcome you back in the future. Best Regards, Joshua Wade Guest Services Manager Novotel Christchurch Cathedral Square & Ibis Christchurch 52 Cathedral Square, Christchurch, 8011, New Zealand T +6… NOVOTEL.COM/H6592 ALL.COM

位置好

Customer review rating 3.5/5

Yifan Families - Confirmed reviews ALL

The grievances encompass several issues: the absence of complimentary water, subpar service from the breakfast receptionist, a language barrier incident where the receptionist failed to accommodate a non-English speaking guest adequately, and a lack of clarity regarding breakfast options, particularly the absence of complimentary breakfast. Additionally, there was disappointment with the receptionist's curt response when inquiring about boiled eggs for breakfast, which was perceived as lacking in respect and proper service etiquette. However, the check in receptionist lady is super friendly and helpful.

Kia Ora Guangying, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at our hotel. We genuinely appreciate your candid comments, as they help us identify areas where we can improve and enhance our services. Firstly, we would like to express our gratitude for acknowledging the friendly and helpful service provided by our check-in receptionist. However, we deeply regret to learn about the challenges you encountered during your stay. Please accept our sincerest apologies for any inconvenience caused. We take your concerns seriously and assure you that we are actively addressing each issue to prevent any reoccurrence in the future. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, Warmest regards Aditya Patil Front Office Manager

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Other web-users rate our hotel

  • 686 reviews 9.2/10 Location
  • 971 reviews 7/10 Room
  • 1,073 reviews 9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 317 reviews 7.6/10 Food
  • 305 reviews 8/10 Cleanliness
  • 232 reviews 8.5/10 Breakfast
  • 138 reviews 5.7/10 Value

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