Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,870 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,870 reviews

Customer review rating 5.0/5

Chris O. Families - Confirmed reviews ALL

Excellent

Kia ora Chris, Thank you so much for your wonderful review and for choosing to stay with us. We’re absolutely delighted to hear that you had such an excellent experience. It’s fantastic to know you enjoyed our central location, found our team friendly, and especially loved the breakfast—your kind words truly mean a lot. We’re also very pleased that your accommodation, cleanliness, and overall stay met your expectations, and that your booking experience felt first class. Your feedback is incredibly encouraging for our team, and we’ll be sure to share your comments with everyone. It’s always rewarding to know our efforts are making a positive difference. Thank you again for your support and recommendation. We look forward to welcoming you and your family back again soon. Ngā mihi nui, Joshua Guest Services Manager

Customer review rating 4.5/5

Mervyn G. Couples - Confirmed reviews ALL

A very enjoyable three night stay before heading off to explore bottom half of the South Island.

Kia ora Mervyn, Thank you very much for your thoughtful and detailed review. We’re so pleased to hear you had a very enjoyable three-night stay with us before continuing your journey through the South Island—what a wonderful trip ahead! It’s great to know you found our central location convenient, our team friendly, and the service to your liking. We’re especially pleased that your booking experience was easy to follow and smooth—your comment truly means a lot to us. Thank you also for recognising our team members. Yasmin will be delighted to hear your kind words about her warm welcome, and we’ll be sure to pass along your special mentions to Yehia, Isaac, Aleena, Lucy, and the rest of the team. It’s fantastic to know they all contributed positively to your stay. We also appreciate your acknowledgement of our sustainability efforts—it’s something we are very committed to, so it’s rewarding to see it noticed by our guests. Thank you again for your loyalty as a Gold member and for your strong recommendation. We hope to have the pleasure of welcoming you back again in the future. Ngā mihi nui, Joshua Guest Services Manager

Customer review rating 5.0/5

Carol K. Business - Confirmed reviews ALL

excellent service, for our short stay, desk clerk told us we had a 90 dollar meal ticket. but were charged for our meal why?

Customer review rating 3.0/5

Danny L. P. Couples - Confirmed reviews ALL

It was a last minute decision to stay there. Hard to get to in car, Charged $30 to leave car in outside gravel car park. Room was ok but a bit weird with sink for bathroom in living area??Lot of money for average stay.

Kia Ora Danny, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate you choosing our hotel, especially on a last-minute decision, and we’re glad to see there were some positive aspects to your visit, including cleanliness and the service from our team. We’re sorry to hear that certain elements of your stay did not meet your expectations. We understand that ease of access and room layout can significantly impact overall comfort, and your comments regarding the parking and room design have been noted. Feedback like yours is very helpful as we continue to review how we communicate these features to our guests and identify areas for improvement. Regarding parking, we would like to kindly clarify that the nightly rate is $25. As we are located in the central city, this is one of the more competitive parking options in the area. We do understand that parking preferences can vary, and guests are always welcome to make use of alternative nearby options if they find something that better suits their needs. We appreciate your honest comments about the value of your stay and will certainly take this into consideration as we strive to enhance the overall guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Warm regards, Novotel Cathedral Square

Customer review rating 4.5/5

Carolyn A. S. Families - Confirmed reviews ALL

I always love staying. The food and staf are great but the rooms are getting A. bit tired.

Kia ora Carolyn, Thank you so much for your continued support and for sharing your feedback with us. It’s always A. pleasure to welcome you back, and we’re delighted to hear that our location, food, and team continue to meet your needs and make your stays enjoyable. We truly appreciate your kind words about our staff—they will be very pleased to hear your feedback. At the same time, thank you for your honest comments regarding the rooms. We understand that some areas are beginning to feel A. little tired, and your feedback is valuable as we plan for future improvements and enhancements. It’s great to see that many aspects of your stay, including check-in, check-out, and overall service, were A. highlight. Your continued loyalty as A. Gold member means A. great deal to us, and we’re grateful for your recommendation. Thank you again, Carolyn. We look forward to welcoming you back again soon for another comfortable stay. Ngā mihi nui, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,161 reviews 9.3/10 Location
  • 1,294 reviews 7.1/10 Room
  • 1,413 reviews 9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 512 reviews 6.4/10 Comfort
  • 417 reviews 7.9/10 Cleanliness
  • 366 reviews 7.6/10 Food
  • 353 reviews 8/10 Breakfast

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