Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,839 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,839 reviews

Customer review rating 5.0/5

Tanya S. Friends - Confirmed reviews ALL

Stayed 5 nights at the end of the girls road trip through the South Island. The hotel offered everything we needed for our stay, however the thing that stood out were your incredible staff and delicious food in The Square Restaurant. We also really enjoyed your Easter activation throughout the hotel

Kia Ora Tanya, Thank you so much for your wonderful review and for choosing to stay with us at the end of your South Island road trip—it truly sounds like a very special journey, and we’re so pleased we could be part of it. We’re delighted to hear that you found the hotel well located and equipped with everything you needed, but even more so that it was our team who made your stay extra special. Your kind words about Yehia, Isaac, Patrick, our talented Chef, and Bella on Reception will mean a great deal to them all. I’ll be sure to share your feedback with the wider team, including our housekeeping colleagues, who will be thrilled to know their efforts helped make your stay comfortable and seamless. It’s also lovely to hear you enjoyed dining in The Square Restaurant and took part in our Easter activation—creating memorable experiences like these is something we truly value. Thank you as well for your constructive feedback regarding parking on arrival and WiFi speed. We appreciate you highlighting these areas, and we will certainly continue working on improving connectivity and ensuring our arrival experience is as smooth as possible for all guests. We’re incredibly grateful for your loyalty as an ALL Gold member and for your recommendation. It would be an absolute pleasure to welcome you back again—perhaps on your next adventure. Warmest regards, Joshua Guest Services Manager

Customer review rating 5.0/5

David N. Couples - Confirmed reviews ALL

We only stayed for one night but thoroughly enjoyed the hotel

Dear David, Thank you very much for taking the time to share your lovely feedback following your recent one-night stay with us. We are delighted to hear that you thoroughly enjoyed your visit and that you found the hotel beautifully clean and comfortable. It is also wonderful to know that our team helped make your stay a positive and welcoming experience from arrival through to departure. Your kind comments will certainly be shared with the team as encouragement. We also appreciate your feedback regarding the breakfast selection. While we are glad it was still enjoyable overall, your comment has been noted as we continuously look for ways to enhance our offering. Thank you again for your generous review and for choosing to stay with us. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Bernard O. Solo - Confirmed reviews ALL

A comfortable stay after a room change. Initially the room that I was allocated had maintenance and design issued. One of the USB ports was damaged, and the toilet was too close to the facing wall. The second room was far better.

Kia Ora Bernard, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. I’m really pleased to hear that, overall, you had a comfortable stay and that the second room provided you with a much better experience. I also truly appreciate your kind words about my assistance during your check-in—it was a pleasure to help you, and your recognition means a great deal to me. That said, I am sorry that the initial room allocated did not meet expectations due to the maintenance and design issues you encountered, including the damaged USB port and bathroom layout concerns. Please accept my sincere apologies for the inconvenience and frustration this caused at the start of your stay. I’m glad we were able to resolve this quickly by moving you to a more suitable room, but I completely understand that the first impression is important, and your feedback has been shared with our maintenance team for immediate review and follow-up. We also appreciate your comments regarding booking ease, WiFi, and overall accessibility, and these will be taken into consideration as we continue working to improve the guest experience. Thank you again for your kind words and constructive feedback. It was genuinely a pleasure looking after you, and I hope we have the opportunity to welcome you back again in the future for an even smoother and more enjoyable stay. Warm regards, Josh Guest Services Manager

Customer review rating 3.0/5

Richard H. Friends - Confirmed reviews ALL

Hotel seemed rather tired and dated.

Dear Richard H., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found the booking experience smooth, appreciated the cleanliness of the hotel, and that you were satisfied with WiFi, check-in, and check-out processes. It is also great to know that our team was able to assist you during your stay. At the same time, I am very sorry to learn that your overall impression of the hotel did not meet expectations and that you felt the property appeared tired and dated. Please accept our sincere apologies for any disappointment caused. Your feedback regarding the condition and presentation of the hotel is taken very seriously. We understand how important it is for our guests to feel that both comfort and modern standards are consistently maintained. Your comments have been shared with our leadership team for review as part of ongoing improvement planning. We also appreciate your loyalty as an ALL – Accor Live Limitless Platinum member, and we value your honest feedback regarding the loyalty program experience. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back in the future and provide a much improved impression of our property. Warm regards, Novotel Cathedral Square

Customer review rating 4.5/5

Renee B. Solo - Confirmed reviews ALL

I finished my NZ holiday at the Novotel Christchurch Cathedral Square. The location is very central, with many restaurants and eateries near by - Riverside Market, The New Regent etc. My room was spacious, clean and very comfortable. The staff members we very helpful with dining suggestions and assisting with a voucher for Willowbank. I'm glad I finished my trip here!

Dear Renee, Thank you so much for taking the time to share such a lovely review following the final stay of your New Zealand holiday with us. We are truly delighted to hear that you enjoyed our central location and found it convenient for exploring Christchurch’s fantastic dining and attractions such as Riverside Market and New Regent Street. It’s also wonderful to know that your room was spacious, clean, and comfortable, and that our team was able to support you with helpful dining recommendations and assistance with your Willowbank voucher. Your kind words about our team and overall experience mean a great deal to us, and we are especially pleased that we could help make the end of your trip a memorable and enjoyable one. Thank you again for choosing to stay with us—we’re so glad we could be part of your New Zealand journey. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,163 reviews 9.3/10 Location
  • 1,305 reviews 7.2/10 Room
  • 1,423 reviews 9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 421 reviews 7.9/10 Cleanliness
  • 369 reviews 7.5/10 Food
  • 353 reviews 8/10 Breakfast
  • 204 reviews 5.2/10 Value

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