Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,844 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,844 reviews

Customer review rating 3.5/5

Traci P. Couples - Confirmed reviews ALL

The hotel was comfortable, and the staff did everything they could to improve the experience. I cannot fault them — everyone I interacted with was very helpful and accommodating. However, the room pricing does not feel aligned with the overall experience, which is a little disappointing, especially when compared with other Accor properties offering similar room rates. For an Executive room, the essentials were provided, but it felt like the bare minimum. Breakfast quality varied between days: average on the Sunday morning but noticeably better on the Monday. The coffee, however, was outstanding on both occasions. Dinner on Sunday night was mixed. The short ribs were excellent, but the salmon dish was underwhelming — it arrived as sliced, packet-style salmon instead of a proper fillet, which you would expect for a $40 price tag. Overall, it feels like small shortcuts throughout the stay detract from the guest experience — just slightly less generous touches that, collectively, bring the overall impression down.

Dear Traci, Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay with us. We truly appreciate your loyalty as a Platinum member of ALL – Accor Live Limitless and as an Accor Vacation Club member, and it was a pleasure to welcome you for your couple’s getaway. I am genuinely pleased to read your kind comments about our team. Knowing that you found everyone helpful, accommodating, and committed to improving your experience means a great deal to us. Your recognition of their efforts, along with your 100/100 scores for cleanliness, team service, booking, sustainability, and check-out, will certainly be shared with the entire staff — they will be very encouraged by your words. At the same time, I want to sincerely thank you for your constructive feedback. Your comments regarding the overall value of the Executive room experience are important. We never want our valued Platinum guests to feel that what is offered is simply the “bare minimum.” Your perspective, especially in comparison with other Accor properties, is noted and will be carefully reviewed as we continually assess how we deliver added value and those thoughtful touches that elevate a stay from comfortable to memorable. I also appreciate your detailed observations about breakfast. Consistency is essential, and I am sorry that Sunday’s experience did not reflect the standard we aim to uphold. The points you raised — from the presentation and temperature control of buffet items to the condition of the mushrooms and even the rather enthusiastic toaster — are exactly the kinds of details that matter. Please be assured these comments have been shared with our culinary and restaurant teams for immediate review and improvement. Regarding your dinner, I am delighted the short ribs were a highlight, though I regret that the salmon dish did not meet expectations — particularly at that price point. A dish should always reflect both quality and value, and your feedback will be discussed with our kitchen team to ensure alignment between presentation, product, and guest expectation. Traci, thank you again for your balanced and fair review. It means a great deal that, despite the areas for improvement, you recognized the genuine care of our team. We hope to have the opportunity to welcome you back and provide an experience that feels not just comfortable, but truly exceptional and fully aligned with the standards you expect and deserve. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Anthony P. Business - Confirmed reviews ALL

Very welcoming and helpful as usual, but the personal call the previous day to see if there were any special requests or update on arrival time was much appreciated.

Dear Mr. P., Thank you sincerely for your outstanding review and for your continued loyalty as a Diamond member of ALL – Accor Live Limitless. It is always a true pleasure to welcome you back, and we greatly appreciate you taking the time to share your experience. We are delighted to know that your recent business stay was once again exceptional in every aspect. Receiving 100/100 across arrival, accommodation, cleanliness, breakfast, WiFi, sustainability, and departure — along with a 10/10 recommendation score — is incredibly rewarding for our entire team. I am especially pleased that you valued the personal call prior to arrival. Those small, proactive touches are exactly what we strive for, particularly for our most loyal guests. Knowing that it made a difference to your experience reassures us that these efforts truly matter. Your kind words about our welcoming and helpful service “as usual” mean a great deal. Consistency is something we take great pride in, and your recognition affirms the dedication our team shows every day. Mr P., thank you once again for your trust, your loyalty, and for choosing to share your feedback publicly. We look forward to welcoming you back on your next visit and ensuring your experience remains seamless, personalised, and exceptional every time. Warmest regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Joseph K. Friends - Confirmed reviews ALL

Was greeted like I owned the place, never felt so welcomed. The room was great, wonderful view of the city below Had drinks in the bar and again, very friendly staff. I would stay here again for sure. Thank you for a great time!

Customer review rating 4.0/5

Julie S. Business - Confirmed reviews ALL

Comfortable stay but room could have been cleaner

Customer review rating 5.0/5

Boaz B. Couples - Confirmed reviews ALL

Very helpful and friendly staff. Comfortable rooms and very cozy beds.

Other web-users rate our hotel

  • 1,177 reviews 9.3/10 Location
  • 1,332 reviews 7.1/10 Room
  • 1,455 reviews 9.1/10 Service
  • 15 reviews 7.1/10 WiFi
  • 525 reviews 6.3/10 Comfort
  • 427 reviews 7.9/10 Cleanliness
  • 370 reviews 7.3/10 Food
  • 368 reviews 8/10 Breakfast

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