Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,852 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,852 reviews

TripAdvisor Rating  4.1/5  1,527 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Ng B. T. Families - Confirmed reviews ALL

Good stay and location is good

Dear Ng, Thank you very much for taking the time to share your detailed feedback with us. We are truly delighted to know that you enjoyed a pleasant family stay and found our location convenient. It is especially rewarding to hear your positive comments about our team, WiFi, and overall experience, as well as your smooth check-in and check-out. Your kind ratings motivate our team to continue delivering warm and attentive service to our valued guests, especially loyal ALL Silver and Accor Vacation Club members like yourself. We also appreciate your honest feedback regarding breakfast, as it helps us identify areas where we can further enhance our guest experience. Thank you once again for recommending our hotel and the ALL Accor loyalty programme. We truly value your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.0/5

Martin P. Solo - Confirmed reviews ALL

Good location in town. Nice staff. Great breakfast buffet selection with plenty of healthy options.

Dear Martin, Thank you very much for sharing your kind and detailed feedback following your stay with us. We are delighted to know that you enjoyed our convenient location, friendly team, and especially our breakfast buffet with its wide selection of healthy options. It is wonderful to hear your special mention of our breakfast staff, Chloe. We will be sure to pass along your compliments to her and the team, as such recognition is always greatly appreciated. We also thank you for your constructive feedback regarding ease of access and WiFi connection speed. Your comments are valuable and help us identify areas where we can continue to improve the guest experience. Thank you once again for choosing to stay with us and for recommending our hotel and the ALL Accor loyalty programme. We truly hope to have the pleasure of welcoming you back on your next visit. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 2.0/5

Peter F. Couples - Confirmed reviews ALL

My wife and I were celebrating our wedding anniversary. I booked the Champagne to be in our room on our arrival. I had been sent a text asking what time our arrival time would be. I had stated between 12 & 3 pm as this fell in the time period given. I was also on a flight so could state the time period we would be arriving. On arrival our room was not ready. We sat in the reception area for 10-15 minutes until the room was ready. The Champagne was not in the room. When I contacted the reception their response was “it appears we forgot about that when would you like it”. When I arrived is when I would have liked it. Then there was the periodic fan noise that kept me awake what more can I say. The menu was not what we expected. No starters/entrees but when asked they could do some of the items as starters!!!! However the food we ordered when it arrived was really good. Overall we were disappointed. We moved to the Novetel at the airport what a complete difference. The food was outstanding entrees clearly defined excellent food excellent accommodation. Really great service. I think someone at the airport Novetel needs to communicate with the Novetel located in the square.

Customer review rating 3.0/5

Stephen T. Business - Confirmed reviews ALL

3 nights for work.

Customer review rating 3.5/5

Zheng H. Business - Confirmed reviews ALL

It was good. The front desk staff couldve explained a bit more about credit card requirement when asking for the card.

Dear Zheng, Thank you for taking the time to share your feedback with us following your stay. We’re pleased to know that you found the room comfortable and appreciated the cleanliness of the hotel. At the same time, we sincerely thank you for highlighting your experience at check-in. We regret that the explanation regarding the credit card requirement was not as clear as it should have been. Please allow us to clarify that, as part of hotel policy, we are required to place a credit card on file to cover incidental charges during the stay, or alternatively to accept a refundable cash bond. We apologise that this was not explained more clearly by our front desk team, and we will certainly use your feedback as a coaching opportunity to ensure better communication going forward. We also appreciate your comments regarding WiFi speed, as this is particularly important for our business travellers, and your feedback has been noted for review. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even smoother experience in the future. Kind regards, Joshua Guest Services Manager Novotel Cathedral Square

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Other web-users rate our hotel

  • 1,171 reviews 9.3/10 Location
  • 1,347 reviews 7.1/10 Room
  • 1,492 reviews 9.1/10 Service
  • 15 reviews 6.6/10 WiFi
  • 537 reviews 6.1/10 Comfort
  • 437 reviews 7.9/10 Cleanliness
  • 378 reviews 7.5/10 Food
  • 357 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.