Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,860 reviews

Best price
guarantee
Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
Novotel Christchurch Cathedral Square - Image 3
Novotel Christchurch Cathedral Square - Image 4
52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,860 reviews

Customer review rating 5.0/5

Miriam M. Families - Confirmed reviews ALL

Excellent staff easy location

Dear Miriam, Thank you so much for taking the time to share your feedback following your recent family stay with us. We’re delighted to hear that you had such a positive experience and that you enjoyed our great location, as well as the friendliness and efficiency of our team. It’s especially rewarding to know that you found everything—from check-in to check-out, cleanliness, accommodation, and WiFi—met your expectations so well. We also appreciate your comments about your booking experience on the Novotel website and are pleased that everything went smoothly for you. Your perfect recommendation score means a great deal to us, and we’re grateful for your support of both the hotel and the ALL Accor loyalty programme. We look forward to welcoming you and your family back again for another enjoyable stay in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Adrian H. Couples - Confirmed reviews ALL

Such a better experience then our stay at another All hotel that had self check in and was totally un personal. Our check in experience was awesome and Vidnay took time and some effort to tell us what things to enjoy at our time in Christchurch evening arranging discounted Tram tickets

Kia Ora Adrian, Thank you so much for your wonderful review. We’re absolutely delighted to hear that you had such a positive experience with us in Christchurch and that your stay stood out so strongly compared to previous ones. It’s fantastic to know that you felt genuinely welcomed from the moment you arrived and that our team made your check-in both enjoyable and informative. Creating a personal, thoughtful experience for our guests is something we truly value, so your kind words mean a great deal. We’re also pleased that you found everything—from your accommodation and cleanliness to breakfast and overall service—to be spot on. That said, we appreciate your feedback regarding the WiFi speed, and we’ll certainly take this on board as we continue to improve our guest experience. Thank you again for your loyalty and for choosing to stay with us. We’re so glad we could make your visit memorable, and we look forward to welcoming you back again in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 3.0/5

Ieveen O. Business - Confirmed reviews ALL

The carpet looked and felt dirty. It probably needs a deep clean, or a replacement.

Kia Ora Ieveen, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not fully meet expectations, particularly regarding the condition of the carpet in your room. Cleanliness is something we take very seriously, and your comments have been noted and shared with our housekeeping and maintenance teams for immediate attention. We understand how much this impacts overall comfort, and we appreciate you bringing it to our attention. We’re also grateful for your suggestion around providing toothbrush and toothpaste options—this is helpful feedback as we continue to improve our guest experience. It’s encouraging to hear that you were pleased with our team, as well as your arrival and departure experience. We truly value that recognition. Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Adam I. Couples - Confirmed reviews ALL

Great staff and service. Location is unbeatable with all of the CBD attractions well within walking distance. Lots of bars amd restaurants close by. Great views over the city, stadium, Cathedral Square and Hagley Park.

Kia Ora Adam, Thank you so much for taking the time to share such detailed feedback following your stay with us. We’re delighted to hear that you had a Great Central City Stay and that our location worked so well for your trip. It’s wonderful to know you enjoyed being within easy walking distance of the CBD, as well as the nearby bars, restaurants, and iconic views over Cathedral Square, the stadium, and Hagley Park. We’re especially pleased that our team, service, cleanliness, WiFi, and check-in/check-out experience all helped make your stay smooth and enjoyable. Your recognition of these areas means a great deal to us, and we’ll be sure to share your kind comments with the team. It’s also great to hear that booking through the ALL Accor app was quick and easy, and that you would confidently recommend both our hotel and the loyalty program to others. We truly value your continued loyalty as a Gold member and as part of the Accor Vacation Club. We do note your feedback regarding sustainability. While we understand it may not have been a focus during this stay, it is an area we are continuously working to improve and evolve in meaningful ways. Thank you again for choosing to stay with us, Adam. We look forward to welcoming you back for another comfortable and enjoyable visit in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 1.0/5

Brendan C. Families - Confirmed reviews ALL

One lift with sold out hotel Charged wrong card and didn't use my points as payment

Other web-users rate our hotel

  • 1,161 reviews 9.3/10 Location
  • 1,294 reviews 7.1/10 Room
  • 1,413 reviews 9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 512 reviews 6.4/10 Comfort
  • 417 reviews 7.9/10 Cleanliness
  • 366 reviews 7.6/10 Food
  • 353 reviews 8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Christchurch