Kia Ora Scott, Thank you for your lovely review. We’re delighted to hear that you enjoyed the friendly service, food and comfort of your stay with us. It’s wonderful to know that our team helped make your business trip a pleasant one, and we truly appreciate your 9/10 recommendation. We also appreciate your feedback on our Wi-Fi and sustainability efforts, which we will keep in mind as we continue to improve our guest experience. We look forward to welcoming you back to Christchurch again soon, Scott. Warm regards, Joshua Guest Services Manager

Kia Ora Martin, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your room, our friendly reception team and the food during your stay. It’s wonderful to know that everything was smooth and organised from arrival, and we’re especially pleased that you appreciated our sustainability initiatives, including the option to forgo room cleaning and help reduce resources during your stay. Your 10/10 recommendation means a great deal to us. Thank you for choosing to stay with us, Martin, and we look forward to welcoming you back to Christchurch again soon. Warm regards, Joshua Guest Services Manager

Kia ora Scott, Thank you for taking the time to share your detailed feedback following your stay with us. We’re pleased to hear you enjoyed our location, comfortable accommodation and the service from our reception team. We are genuinely sorry to hear about your experience with the room-service water. Receiving the incorrect product initially and then a bottle with a broken seal is certainly not the standard we expect. We will be looking into exactly what happened with the team, as this may have been an error on our end, and we sincerely apologise for the inconvenience. We would also like to clarify a couple of points regarding our breakfast and restaurant offering. Our Scotch Egg is designed and priced as an entrée-sized dish rather than a main meal, and we use quality ingredients and preparation across our restaurant menu. We understand that value can be perceived differently by each guest, however, we are committed to offering food and service to the quality standards expected of Novotel. Regarding the breakfast egg station, made-to-order eggs, including poached eggs and omelettes, are available on request. It is not a continuously staffed live station, so our chef will attend to requests as they are made rather than having someone stationed there throughout the entire breakfast service. We are sorry that this was not clear during your visit and that you were left waiting. We take your feedback seriously and will use it to reinforce clear communication around our breakfast offering and continue to ensure that our service standards are consistently delivered. Thank you again for bringing your experience to our attention, and we hope to have the opportunity to welcome you back and provide the experience you should expect from Novotel Christchurch Cathedral Square. Kind Regards Food and Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Sandra, Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed our perfect location and, most importantly, felt genuinely welcomed and cared for during your family stay. It’s lovely to know you enjoyed the breakfast, cleanliness, Wi-Fi and service from our team. We also appreciate your feedback regarding the microwave, and we’ll certainly keep this in mind as we look for ways to make our guests’ stays even more comfortable. We’re especially pleased that you appreciated our sustainability initiatives and the choice to reduce linen and towel changes during your stay. Your 10/10 recommendation means a great deal to us. Thank you again for choosing to stay with us, and we hope to welcome you and your family back to Christchurch again soon. Warm regards, Joshua Guest Services Manager

Kia Ora Frances, Thank you so much for your wonderful review. We’re delighted to hear that you loved your stay with us and particularly enjoyed our convenient location, comfortable accommodation and the warm, accommodating service from our reception and restaurant teams. We’re pleased that we were able to offer you an early check-in and an upgraded room, allowing you to settle in and get some work done comfortably. It’s also lovely to hear that our team made you feel so welcome throughout your stay. We’ll be sure to share your kind comments with the teams. We sincerely apologise for the inconvenience with the bathmat. It certainly should have been replaced when your room was serviced, and we appreciate you bringing this to our attention. We’ll share your feedback with our Housekeeping team to help prevent this from happening again. Thank you also for appreciating our sustainability initiatives and the option to reuse towels and linen. Your 10/10 recommendation means a great deal to us. We hope to have the pleasure of welcoming you back to Christchurch again soon, Frances. Warm regards, Joshua Guest Services Manager

Dear Natalie, Thank you so much for taking the time to share such a wonderful and detailed review following your recent family stay with us. We are delighted to hear that you and your two children had such an enjoyable experience. It is fantastic to know that you found our facilities clean, spacious and comfortable, and that our central location made it easy for you to explore the CBD and access public transport. We are also pleased that our valet parking service was convenient and that your vehicle was ready promptly whenever you needed it. Your kind scores across the various aspects of your stay, particularly for your accommodation, cleanliness, check-in and departure, are truly appreciated. I will be sure to share your positive feedback with our team, as recognition such as this is incredibly motivating. Thank you also for your thoughtful suggestion regarding our room service hours. We completely understand how convenient it would be to have dining options available later in the evening, particularly when travelling with young children. Your feedback has been noted and will be shared with the relevant team for consideration. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you all back again on your next visit. Warm regards, Joshua Guest Services Manager

Dear Ms. C., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, quick check-in, and comfortable room, and especially that our team made you feel welcome. We will be sure to pass on your kind compliments to our team member who assisted you at check-in — she will be very pleased to know that her friendly and efficient service made a positive impression. We are sorry that the design of the basin area, being separate from the bathroom and toilet, did not meet your expectations and was not as convenient as you had hoped. We truly appreciate you bringing this to our attention, as guest feedback helps us understand where we can improve the overall experience. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you back for a longer visit in the future. Warm regards, The Novotel Cathedral Square Team

Dear Z. Zsa M., Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to know that you had such A. positive stay and that you enjoyed every aspect of your experience, from your arrival and accommodation to our breakfast, Wi-Fi, cleanliness, and especially the service provided by our team. Thank you also for your helpful comment regarding the room lighting. We understand how important good lighting is, particularly when getting ready in the morning, and we will certainly take your feedback into consideration as we look for ways to further improve our guests' comfort. We look forward to welcoming you back again soon, Z. Zsa, and hope your next stay with us is just as enjoyable! Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Dennis, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you enjoyed our great location, comfortable rooms and friendly service from our team. It’s wonderful to see that you had a smooth booking experience and that your arrival, accommodation, cleanliness and departure all rated highly. We also appreciate your feedback regarding ease of access, and we’ll keep this in mind as we look for ways to make the overall guest experience as seamless as possible. Thank you for your continued loyalty as an ALL Accor Classic member and for your 9/10 recommendation. We hope to have the pleasure of welcoming you and your partner back to Christchurch again soon. Warm regards, Joshua Guest Services Manager

Kia Ora Catherine, Thank you so much for your lovely review. We’re delighted to hear that you and your family had a very comfortable stay and that our friendly and helpful team made you feel well looked after. It’s wonderful to see that all aspects of your stay rated so highly, including your accommodation, cleanliness, Wi-Fi and arrival and departure experience. We also truly appreciate your continued loyalty as an ALL Accor Gold member and your 9/10 recommendation. Thank you for choosing to stay with us, Catherine. We hope to have the pleasure of welcoming you and your family back to Christchurch again soon. Warm regards, Joshua Guest Services Manager

Dear Craig, Thank you for taking the time to share your lovely feedback following your stay with us. We’re delighted to hear that you had an enjoyable stay and particularly appreciated our central location and the friendliness of our team. It’s wonderful to see your positive scores across your stay, especially for cleanliness and Wi-Fi, and we’re grateful for your continued support as an ALL – Accor Gold member. Your kind recommendation means a great deal to our team. We hope to have the pleasure of welcoming you and your partner back again soon for another enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Graeme, Thank you so much for your wonderful review and for sharing your experience with us. We’re delighted to hear that you enjoyed our central location, comfortable room, and the convenience of having restaurants, pubs, tram access and the city centre all close by. It’s especially lovely to know that our team made you feel welcome and were friendly and helpful throughout your stay. Your kind feedback and recommendation mean a great deal to us. We truly appreciate your loyalty as an ALL Accor Silver member and look forward to welcoming you and your partner back for another enjoyable stay. Warmest regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Mark, Thank you very much for taking the time to share such detailed feedback following your recent stay with us, and for choosing to celebrate Jo’s birthday with us. We are delighted to hear that, despite a few hiccups, you had a great time and are planning to return. We are pleased that our team was able to quickly resolve the issue with your room and that you appreciated the flowers and platter arranged for the occasion. We will certainly pass on your kind words to our housekeeping team — it is wonderful to hear that their attention to detail and service made such a positive impression. We do sincerely apologise that your room was still being serviced when you first arrived, and we appreciate your understanding while the team rectified this. We also take your comments regarding the bar service very seriously. We understand how disappointing it can be to wait for drinks, particularly when you are celebrating a special occasion. Your observations regarding service delays, empty glasses and staff availability have been shared with the relevant team for review and improvement. It is lovely to know that you enjoyed our location, found the accommodation comfortable and appreciated our sustainability initiatives. Most importantly, we are thrilled that you were able to enjoy Jo’s birthday with us. Thank you again for your valued feedback and for your continued support as an ALL Silver member. We look forward to welcoming you both back and providing an even smoother experience next time. Warm regards, Joshua Guest Services Manager

Kia Ora Inge, Thank you so much for your beautiful feedback and for taking the time to share your experience with us. It is wonderful to hear how much you and your family enjoyed your stay, and especially that we could make your daughter’s birthday a little more special with the decorations and birthday plate. I was particularly delighted to read your kind words about our bar and breakfast teams. I will certainly share your feedback with them, as recognition like this means a great deal to our team. Thank you also for your constructive feedback regarding the Wi-Fi, sustainability initiatives and your dinner. I appreciate your comments around the steak and the missing jus or gravy, and we will certainly take this on board. It is fantastic to know that you felt genuinely welcomed and looked after throughout your stay. We truly appreciate your support and look forward to welcoming you and your family back to Novotel Christchurch Cathedral Square. Ngā mihi, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Dear Donna, Thank you very much for taking the time to share your lovely feedback following your recent stay with us. We are delighted to hear that you felt so well looked after by our team and that the little extra touches helped make your stay special. It is wonderful to know that you enjoyed your welcome drink, welcome amenity and room upgrade, and that you felt genuinely welcomed and recognised as an ALL Gold member. Your kind words about our team are particularly appreciated. Knowing that our staff were helpful and welcoming, and that you experienced the warm and attentive service we strive to provide, means a great deal to us. We are also pleased that you enjoyed our convenient location and found your room well presented. Thank you as well for your feedback regarding your ALL member recognition. We truly value your comments and will continue looking for ways to make the experience even more meaningful for our loyal members. It was a pleasure to welcome you, Donna, and we hope to have the opportunity to look after you again very soon on your next visit. Warm regards, Joshua Guest Services Manager

Kia Ora Graham, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. It is fantastic to hear that you enjoyed your stay and found our accommodation, food and beverage offering, and central location to be to your liking. I am particularly pleased that you found our team so helpful and friendly throughout your visit. Thank you also for your very kind words about me personally. It was an absolute pleasure to look after you, and I truly appreciate your generous feedback. I will also be sure to share your comments with the wider team, as recognition such as this is incredibly encouraging. We are delighted to have received a 10/10 recommendation from you and look forward to welcoming you back to Novotel Christchurch Cathedral Square in the future. Ngā mihi, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Kia ora Vanessa, Thank you for taking the time to share your feedback. I am sorry to hear about the issues you experienced with the bathroom during your stay. We understand how frustrating it can be when the shower does not drain properly and creates a potential slip hazard. Please be assured that we have shared your comments with our Maintenance team to inspect the shower head, drainage, and bathroom ventilation to ensure these issues are addressed. We appreciate you bringing this to our attention, as guest feedback helps us identify areas where we can improve. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Kanteera Kaewdeaw Front Office Manager