Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,862 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,862 reviews

TripAdvisor Rating  4.1/5  1,528 reviews

Certificate of excellence 2025

Amended review.

TripAdvisor rating 3.0/5

Ken C TripAdvisor review

The manager reached out regarding the buffet concern. They are going to give me a refund on that $760 Christmas buffet bill. Based on this I changed my overall review to a three (average ) The location is great. I would say now for what I spent it is as good as most hotels at that price point.

Customer review rating 5.0/5

Manjula S. Couples - Confirmed reviews ALL

Near to the city we did go around walking to the shops and the city Highly recommended

Customer review rating 2.5/5

Hsing-jung L. Families - Confirmed reviews ALL

Was not happy to be treated like a theft when I tried to fill the water bottle in the restaurant area. Suggest to move the filter water machine to the lobby area including the hot water that would match with what was mentioned in the hotel instruction manual.

Dear Ms L., Thank you for taking the time to share your feedback with us. I am sincerely sorry to learn about your experience and for how this situation made you feel during your stay. I would like to clarify that the water dispenser itself was available for guest use; however, the hot water machine is located behind the blinds in a section of the restaurant that was closed at the time. When you attempted to access the hot water by opening the blinds, this unfortunately led to a misunderstanding, as our supervisor was unaware that you were only trying to obtain hot water. I sincerely apologise that this interaction caused you to feel uncomfortable or as though your intentions were questioned. This is certainly not the level of service or care we strive to provide, and I fully understand how upsetting this would have felt—especially after being directed to the area by our reception team. Your feedback has been taken very seriously. We are addressing this internally by improving communication between departments and reviewing clearer signage and placement of our water facilities to ensure guests can access them easily without confusion in the future. Thank you once again for bringing this to our attention. We truly value your feedback, and we hope to have the opportunity to welcome you back and provide you with a much more seamless and positive experience. Warm regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Customer review rating 5.0/5

Lew T. Couples - Confirmed reviews ALL

Cool

Customer review rating 5.0/5

Pradeepkumar P. Couples - Confirmed reviews ALL

Pleasant

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Other web-users rate our hotel

  • 1,174 reviews 9.3/10 Location
  • 1,342 reviews 7.1/10 Room
  • 1,484 reviews 9.1/10 Service
  • 15 reviews 6.6/10 WiFi
  • 536 reviews 6.1/10 Comfort
  • 436 reviews 7.9/10 Cleanliness
  • 381 reviews 7.5/10 Food
  • 356 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.