Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,877 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,877 reviews

Customer review rating 5.0/5

Julie O. Families - Confirmed reviews ALL

I brought my grandson to Christchurch as a treat for his 9th birthday. The hotel was simply amazing with phoning and offering to decorate our room for him and provide some sweet treats on a plate with 'Happy Birthday' in chocolate on it. The room looked so cool and we had one excited boy! We ate breakfast in the hotel on the Sunday morning and dinner both nights we were there. Meals were excellent as was the service. The kids menu was a highlight and extra marshmallows with the hot chocolate we ordered for him. The location of the hotel is excellent and staff are to be commended. Thank you so very much!

Dear Julie, Thank you so much for sharing your wonderful experience! We’re absolutely delighted that you and your grandson enjoyed his 9th birthday celebration with us. We are pleased that our team was able to arrange a room decoration along with sweet treats for your grandson. It brings us joy to know that he was excited and that his birthday was celebrated in a way that was both enjoyable and memorable. We truly appreciate your kind words about our breakfast and dinner service and it’s wonderful to hear that the kids’ menu was a particular highlight for your grandson—especially those extra marshmallows in his hot chocolate! We are also glad that you found our location convenient. Thank you for recognizing our staff; they work diligently to ensure each guest has a pleasant stay. Your comments will certainly be shared with the team. We hope to have the pleasure of welcoming you and your grandson back for another stay in the future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Judy M. Couples - Confirmed reviews ALL

Nice room. V good staff

Dear Judy, Thank you so much for taking the time to share your wonderful review following your recent stay with us. We’re delighted to hear that you enjoyed our great location, comfortable room, and—most importantly—our team’s service. Your kind words about our staff truly mean a lot, and I will be sure to share your feedback with them. It’s also fantastic to know that your booking and overall experience were smooth and seamless, and we sincerely appreciate your loyalty as an ALL Platinum member —your continued support is very important to us. We’re thrilled that you would recommend us, and we look forward to welcoming you back again for another enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 3.0/5

Sara L. Solo - Confirmed reviews ALL

Except for room service staff I found no smiles at front desk, and nothing really welcoming about the lobby service. The room service staff were lovely, but the food I ordered was always cold. the room was dull and definitely needed an upgrade, scuffed walls, and no solid shelf to put a suitcase, the bathroom tiles had dirty grout, and the bathroom area was not very functional.

Hi Sara, Thank you for taking the time to share such a detailed review of your recent stay with us. I’m very sorry to hear that your experience was not as enjoyable or memorable as it should have been. While I’m pleased to know that you found our room service team to be warm and friendly, it’s disappointing to learn that other interactions—particularly at reception—did not feel welcoming. This is certainly not the impression we want to leave, and your comments have been shared with the team for reflection and improvement. I’m also sorry to hear about the condition of your room and the concerns you raised regarding cleanliness and maintenance, including the bathroom and furnishings. This falls short of the standards we strive to maintain, and I have passed your feedback on to our housekeeping and maintenance teams to ensure these matters are addressed. Regarding your room service experience, please accept my apologies that your meals were not delivered at the appropriate temperature. We understand how important this is to overall comfort and satisfaction, and we will be reviewing this with our kitchen team. I would also like to clarify a couple of points you mentioned. For bookings made using a complimentary night, the room rate is reflected as zero and inclusions such as breakfast do not automatically apply. This is a global standard across Accor properties. We do appreciate that this may not always be clear, and your feedback highlights the need for us to better communicate this at the time of booking. In relation to the 2.5% credit card surcharge, we understand your concerns. This fee is applied by our payment provider and is standard practice across Accor properties in New Zealand. For guests who prefer to avoid this charge, we do offer EFTPOS as a surcharge-free payment option. Thank you again for your honest and constructive feedback. While we regret that your stay did not meet expectations, we truly value your insights and hope we may have the opportunity to welcome you back and provide a much-improved experience in the future. Warm regards, The Novotel Team

Customer review rating 4.0/5

Rebecca D. Business - Confirmed reviews ALL

I loved staying at the Novotel, comfortable and close by to everything

Dear Rebecca, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear you had a lovely stay and enjoyed our central location, as well as the comfort of the hotel. It’s especially pleasing to know that our team, breakfast offering, WiFi, and both your arrival and departure experiences met your expectations. Your kind comments mean a great deal to us. We also appreciate your constructive feedback regarding your accommodation. Please be assured we are continuously working to enhance our rooms and overall guest experience, and your insights help guide these improvements. As a valued ALL Accor Silver member, your loyalty is truly appreciated, and we’re grateful for your recommendation. We hope to welcome you back again soon for an even more enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 2.5/5

Thomas H. Couples - Confirmed reviews ALL

The bed and the shower were both excellent. However, the rooms were a bit dirty. As for the front desk staff... The afternoon and night shift person that handled my check-in was very unfriendly. Morning shift staff were the complete opposite. My Accor status was not or barely recognised in this hotel.

Dear Thomas, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Christchurch Cathedral Square. We are pleased to hear that you enjoyed our central location, as well as the comfort of your bed and the quality of the shower. It is always encouraging to know that certain aspects of our guests’ stay meet expectations. However, we are truly sorry that other elements of your experience did not reflect the high standards we strive to provide. Please accept our sincere apologies for the cleanliness concerns you encountered in your room. This is certainly not the level of presentation we aim for, and your comments have been shared with our housekeeping team for immediate review and improvement. We are also disappointed to learn about your check-in experience and the inconsistency in service you received from our front desk team. Providing a warm, friendly, and professional welcome at all times is essential, and it is clear we fell short on this occasion. Your feedback has been addressed with the relevant team members to ensure this does not happen again. Furthermore, we sincerely regret that your ALL Platinum status was not properly recognised. Our loyal members are highly valued, and we apologise for any oversight in acknowledging your membership and its associated benefits. On a more positive note, we are glad that you had a pleasant interaction with our morning team and that you were satisfied with your breakfast and check-out experience. Thank you once again for your valuable feedback. It helps us identify areas where we need to improve, and we truly hope to have the opportunity to welcome you back in the future for a much more seamless and enjoyable stay. Kind regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,179 reviews 9.2/10 Location
  • 1,328 reviews 7.2/10 Room
  • 1,448 reviews 9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 427 reviews 7.8/10 Cleanliness
  • 372 reviews 7.6/10 Food
  • 364 reviews 7.9/10 Breakfast
  • 209 reviews 5.1/10 Value

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