ibis Phuket Patong 3 stars

Customer review rating (ALL Rating) 4.5/5 183 reviews

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10 Chalermphrakiat Road, Kathu District, Patong, 83150 PHUKET, Thailand

Description

Hotel extras

  • "Patong nightlife is nearby, but not too close to be noisy

  • "Refurbished Superior Rooms & relaxing lobby atmosphere

  • "Easily reached by local transport

  • "The perfect base to explore the island's highlights

  • "Walk to Patong beach & Jung Ceylon lifestyle mall

Our accommodation(s)

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Hotel location

ibis Phuket Patong

10 Chalermphrakiat Road, Kathu District, Patong
83150 PHUKET
Thailand

GPS:7.902177, 98.299751

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

All-you-can-eat breakfast buffet There's nothing like a hearty balanced breakfast to start the day. Enjoy the ibis all you can eat buffet breakfast: hot dishes (eggs, ham, pancakes ...) or healthy food as well as pastries, coffee,tea and local specialties

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  183 reviews

TripAdvisor Rating  4.0/5  1,943 reviews

Certificate of excellence 2024

Nice Hotel

TripAdvisor rating 4.0/5

uriyuri2020 Friends getaway - TripAdvisor review

Located in the middle of Phuket town, a walking distance to Patong Beach and major shopping malls. The shopping malls are right across the street. Most of the fast food restaurants nearby are open 24/7. Rooms are very clean, service is top notch, there is a swimming pool in the property.

Dear uriyuri2020, Thank you for sharing your review. We are pleased to hear that you enjoyed our convenient location in the heart of Phuket, with easy access to Patong Beach and nearby shopping malls. It's great to know that our clean rooms and high level of service met your expectations. We are also glad that you appreciated the swimming pool on our property. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Farouk Zourdani

Excellent Hotel and Location, Hit & Miss Breakfast

TripAdvisor rating 4.0/5

AnmolS334 Solo travel - TripAdvisor review

I got the Mountain. City view which was absolutely lovely and calming. The hotel is 2 mins walk to Patong Beach. Local food restaurants, satay stalls and seven eleven is a stone throw away. In Room Amenities are good but bring your toothbrush, toothpaste, combs etc since those are not provided in any of the Ibis. I was there 4 nights and breakfast was a hit & miss - 2 days the breakfast was ok but 2 days quite poor. The croissants and pain au chocolate were never fresh. The Thai dishes were really yummy some days but quite poor the other days. The fresh omelette counter gave usually only 1/2 varieties of omelettes and the coffee was inevitably bad from the machine. Staff and everything else was absolutely lovely and wonderful. They service the room everyday if you request it so that’s amazing too. Small but good pool.

Dear AnmolS334, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our hotel's prime location and the serene mountain view from your room. It's wonderful to know that you found our staff and overall service to be lovely and accommodating. We appreciate your comments regarding the breakfast experience. Your observations about the croissants, pain au chocolat, Thai dishes, and coffee are duly noted, and we will certainly review these aspects with our culinary team to ensure improvements are made. Our goal is to provide a consistent and enjoyable breakfast for all our guests. We also understand the importance of in-room amenities and will continue to ensure that our guests are well-informed about what is provided. Additionally, we are glad to hear that you found our room servicing to be satisfactory and that our pool met your expectations. Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even more pleasant stay. Sincerely, Farouk Zourdani

Great location and nice staff

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Walking distance from the beach and many places. The staff is friendly and welcoming.

Not the best of stays

TripAdvisor rating 3.0/5

darren9671 Couples - TripAdvisor review

Ok for a short stay. Too noisy and mainly marketed to younger and families. Rooms comfortable but small. Bathroom too small and shower even smaller. Not suitable for larger or taller people. Walls were thin so heard every conversation of the people in the next room. Was also given room with connecting door. Felt very uneasy as when I entered the room the connecting door was open. Totally unacceptable. Balcony nice with pool view. Not a place I’d stay again. Much better hotels with bigger rooms nearby to choose from. Very disappointed.

Dear darren9671, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced. We regret to hear that the noise levels and room size did not meet your expectations. We strive to provide a comfortable environment for all our guests, and we understand the importance of privacy and quiet. Additionally, we apologize for the discomfort you felt regarding the connecting door in your room. Upon your arrival, we regret that your initially assigned room was not ready yet. Our team advised waiting for the prepared room, but you opted to accept the connecting room instead. We understand how this might have impacted your experience, and we appreciate your feedback as it helps us improve our services. We are pleased to hear that you enjoyed the balcony and pool view. However, we understand that these positives did not outweigh the negatives of your stay. We hope to have the opportunity to serve you better in the future and provide an improved experience. Thank you once again for your valuable feedback. Sincerely, Farouk Zourdani

Shocking staff behavior

TripAdvisor rating 1.0/5

Chris M TripAdvisor review

I returned to the Ibis Patong Beach Hotel for a 5-night stay from June 24th to June 29th, 2024, having had a positive experience two years ago. Unfortunately, my recent visit was highly disappointing, primarily due to the unacceptable behavior of a housekeeper named Kan. Upon seeing my son with a bottle of water provided by the hotel, Kan yelled in a raised voice and was extremely rude and obnoxious in confronting him. This aggressive and unprofessional behavior was not only uncalled for but also shocking. My partner, a Thai national, had to intervene to address Kan's inappropriate conduct. I immediately reported the incident to Ou, the front reception manager, who apologized and promised to address the issue with the housekeeping manager. However, it is evident from other guests' reviews that poor service from housekeepers has been a recurring problem, suggesting a lack of effective management intervention. Despite the severity of the incident, no compensatory gesture was offered beyond a verbal apology. I would have expected management to step up with something more substantial, like a complimentary meal or bar tab, as a form of apology for their staff member's behavior. It is unfortunate that this incident, which revolved around a simple bottle of water, has marred the reputation of the Ibis Patong Beach Hotel. Such a situation should never have occurred and reflects poorly on the hotel's customer service standards. Kan not only let herself down but also the entire Ibis staff. As a result, I have contacted my travel agent and advised against booking future stays at this hotel. Having traveled extensively across Thailand and stayed in various accommodations, I have never encountered such atrocious behavior from hotel staff. The Ibis Patong Beach Hotel, regrettably, no longer meets the standards expected from Accor's All customer care policy.

Dear 298ChrisM298, We sincerely apologize for the disappointing experience you encountered during your recent stay at our hotel. Your feedback regarding the behavior of our staff member, is deeply concerning to us. Please accept our sincerest apologies for any distress or inconvenience caused by this incident. At Ibis Phuket Patong, we strive to provide exceptional service and ensure that all our guests feel welcome and valued at all times. We regret that the maid behavior did not reflect the high standards of professionalism and courtesy that we uphold. Rest assured, we have taken immediate action to address this matter with our team to prevent any recurrence in the future. Based on our investigation with the relevant team, it has come to our attention that the concern was to prevent potential injury to your children from broken glass bottle and to avoid any additional charges for lost items. Nevertheless, we have addressed this issue with our team, particularly focusing on communication protocols. We appreciate your loyalty and regret that your recent experience has led you to advise against future stays at our hotel. Should you reconsider for future bookings, please do not hesitate to contact me directly at h6538-GM@accor.com. I would be more than pleased to arrange a personal meeting with you. Once again, we apologize for the disappointment caused, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the true hospitality and professionalism that we aspire to provide. Warm regards, Farouk Zourdani General Manager

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Other web-users rate our hotel

  • 1,134 reviews 9.6/10 Location
  • 1,369 reviews 5.5/10 Room
  • 2,590 reviews 9.1/10 Service
  • 43 reviews 6.4/10 WiFi
  • 933 reviews 8.5/10 Breakfast
  • 680 reviews 2.7/10 Comfort
  • 559 reviews 6.9/10 Cleanliness
  • 488 reviews 8.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.