Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating 4.4/5 5,309 reviews

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Novotel Abu Dhabi Al Bustan
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Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)Paying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street
corner Rabdan Street
P.O. Box 95208
95208
abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Check-in from 14h00

Check out up to 12h00

  • AD Bus Station :  1 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

Lunch

07:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHOICE CUT STEAK HOUSE

Type of cuisine: Other cooking style

Steak house restaurant staging charcoal grill with meat cuts, sea products and rotisserie.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVES BAR & OUTDOOR LOUNGE

Non contractual photo

Waves is a place where everyone gets their definition of a perfect experience of a night out. Features a fresh and innovative design with an enhanced ambience, a new menu that satisfies everyone taste, and selection of handcrafted & signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,309 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,718 reviews

Excellent

Customer review rating 4.4/5

Maria Friends - 26/09/2020 Confirmed reviews ALL

nice ambiance, clean room and nice breakfast

Dear Maria A., Thank you for your positive feedback after your stay at Novotel Abu Dhabi Al Bustan. We are pleased that you are satisfied with our accommodation and we were very impressed with the hospitality of our team during your visit. Thank you so much for your great comments, and we look forward to welcoming you again soon. Sincerely, Souffian Zaeraoui General Manager

Amazing

Customer review rating 4.4/5

Amani Families - 25/09/2020 Confirmed reviews ALL

I like the hotel and the services,, the hotel very cozy and lovely for families

Dear Amani M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Really I’m satisfied I have good stay Novotail Albustan It's my second house

Customer review rating 4.4/5

Elwakil Families - 23/09/2020 Confirmed reviews ALL

Everyone there is a full cooperative, and they always welcome me in a way that distinguishes them from others Really It's a great experience ، The hotel is always clean and the room was sterile, the site is close to the special places in Abu Dhabi.

Dear Elwakil, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you had a good stay with us as well pleased with our location and cleaniness. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Perfect Stay

Customer review rating 4.4/5

Mouza Friends - 22/09/2020 Confirmed reviews ALL

There is parking, YouTube and miracast on the TV, the room is clean and spacious. The staff were so kind. Great place to stay at.

Dear Mouza, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our parking facilities, rooms, TV channels, cleanliness and team’s hospitality during your stay with us. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Excellent

Customer review rating 4.4/5

Anonymous Business - 18/09/2020 Confirmed reviews ALL

As compared to my last stay this was aich better experience. I picked this hotel because it was a corporate stay, but I felt the room that I was allotted was better maintained and better cleaned. Also, the last time I had some issues with the breakfast as at the time it was in-room, and there was a bit of a gap on the side of the hotel in understanding that I am a vegetarian. This time I did not have that problem as the breakfast was at their restaurant. I understand that some of the problems I faced last time, which although arose due to some communication misunderstandings, were also an indirect result of the covid restrictions, but at the time I was disappointed with my stay especially because of them. However, this time I had a much better experience so I have no complaints.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Goodl stay considering covid 19

Customer review rating 4.4/5

Oren A. Business - 18/09/2020 Confirmed reviews ALL

Big room, courteous staff and overall good?stay. Room can be cleaner and dinner can be more diversified

Dear Oren a., Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We very much appreciate your feedback and glad that you were overall pleased during your stay as well pleased with our accommodations, guest services and team’s hospitality. Nevertheless, we are sorry that the cleanliness in the room and dinner buffet spread was not up to your expectations. Your feedback has been shared with our Housekeeping Team and Kitchen Team for further review and remedial action. Thank you for your comments and we look forward to serving you better in a future stay. Best Regards, Souffian Zaeraoui General Manager

Excellent stay

Customer review rating 4.4/5

V. V. Friends - 18/09/2020 Confirmed reviews ALL

It's like in my home. Actually we are in tough time and the stay in Novotel make little bit free our mind and body. Thank you so much for everyone ❤️

Dear V. v., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you had an excellent stay with us. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

great

Customer review rating 4.4/5

Margie Business - 17/09/2020 Confirmed reviews ALL

i enjoyed my stay in this hotel. all the staffs are friendly. I have one issue but the manager of the housekeeping name Dilshan helped me a lot for this to be resolved. there was a lot of confusions but still everything has been resolved. I still hope to stay again in this hotel. Thank you.

Dear margie, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you had an enjoyable stay with us as well pleased with our guest services and team’s hospitality. Your kind mention and compliments will surely cheer Dilshan of our Housekeeping Team and will serve as an inspiration to the rest of the team. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Liar staff

Customer review rating 4.4/5

Anne Business - 17/09/2020 Confirmed reviews ALL

When i left my room,i did not do the check out since my friend's belongings are still there knowing that she is still at work.Upon her entrance to the room,all her things were missing and one of your housekeeping had cleaned and cleared the room.When my friend ask the reception she was told she was already checked out.And when the housekeping was asked about those missing things,they will just simply reply they saw nothing inside the room.Worst case scenario was someone insisting that i made the checked out when the fact is,i did not because i was aware that my friends staff are inside the room.I have an eye witnessed that i did not checked out.

Dear Anne, Thank you for staying at the Novotel Abu Dhabi Al Bustan. It is regrettable that we were not able to meet your full satisfaction during your stay with us. Please accept our sincere apologies for the areas that fell below your expectations. Rest assured, remedial actions has been taken by the relevant departments to improve in these aspects. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager

Carpets very dirty

Customer review rating 4.4/5

Basem Business - 17/09/2020 Confirmed reviews ALL

Carpets inside room and in the corridor were very dirty and stains everywhere, I was counting the hours to checkout from this dirty hotel, cleanness should be priority number 1

Dear Basem, Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your feedback on the carpet stains has been shared with our Housekeeping Team for further review and remedial actions. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager

nice and fun time in the hotel

Customer review rating 4.4/5

Sham Families - 15/09/2020 Confirmed reviews ALL

We had a nice and fun time in the hotel and pool.

Dear Shyam M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Good stay

Customer review rating 4.4/5

Lina R. Solo - 13/09/2020 Confirmed reviews ALL

Mr. Javeed Ali who make my booking the room was very good and professional always asking what i need. Team from housekeeping ring me and doing they job very good and the room was clean. The lady from inbalance was full of smile. Swimming pool clean. Novotel is My favourite hotel.. Keep it up.

Dear Lina R., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay as well impressed with our guest services and team’s hospitality. Javeed from our Front Office Team as well as the Housekeeping Team and Recreation Team will surely be cheered with your kind mentions and compliments. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Great location, parking, friendly staff - specially at the csfè.

Customer review rating 4.4/5

Maria Couples - 10/09/2020 Confirmed reviews ALL

Pleasant. Great customer service.

Dear Maria, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with the location of the hotel, parking facilities and team’s hospitality during your stay with us. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Great staff

Customer review rating 4.4/5

Ash Solo - 08/09/2020 Confirmed reviews ALL

Room was clean and spacious. All the staff from housekeeping, bar and reception staff were excellent and made sure that all requests were dealt with in a timely manner. Mishan, Parma and Hari from housekeeping are brilliant and made sure I always had enough coffee and they kept the room spotless.

Dear Ash, Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay as well impressed with the cleanliness and space of the rooms, guest services and team’s hospitality. Mishan, Padam and Hari will surely be cheered with your kind mentions and compliments and will serve as an inspiration to the rest of the team. It will be our pleasure to welcome you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Good stay

Customer review rating 4.4/5

Asem A. Solo - 08/09/2020 Confirmed reviews ALL

I liked the service there , in the hotel ,the location, and the design of the room. It is a great time that I spent there .

Dear Asem a., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to read that you had a great time during your stay with us as well pleased with the location, rooms and guest services rendered to you. We look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

Good Stay

Customer review rating 4.4/5

Alfie V. Couples - 07/09/2020 Confirmed reviews ALL

The stay was great and perfect sending home “pit stop”. Check-in was effective and fast plus the duty manager Maria was very accommodating. BaR (mira, krystel), cafe (jenny) and health club Staffs were polite and friendly. Room was great, hopefully will get an upgrade next time. The managers always greeting guest specially the GM mr. Soufian. Lot of parking spaces. Looking forward of Staying inyour hotel again and will definitely try the outdoor bar.

Dear Alfeliciano v., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will make sure to share your kind words with Maria, Mira, Christlle & Jenny. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager
Customer review rating 4.4/5

Anonymous Business - 03/09/2020 Confirmed reviews ALL

The room was comfortable. However, the water in the shower was cold and the lady working the breakfast buffet was rude. She threw my plate at me.

Dear Loretta S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay. Nevertheless, I am sorry for the areas that fell below your expectations. Rest assured, the relevant departments will take the necessary remedial actions to improve in these aspects. Your feedback is very much appreciated. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to welcome and serve you better on your next visit. Sincerely, Souffian Zaeraoui General Manager

Good stay

Customer review rating 4.4/5

Yvette S. Families - 02/09/2020 Confirmed reviews ALL

Much better experience than last time I stayed in this hotel. The staff were a lot more friendly, helpful and courteous. The room was cleaner and updated. Very comfortable stay.

Dear Yvette S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager
Customer review rating 4.4/5

Anonymous Business - 31/08/2020 Confirmed reviews ALL

positive points: people / staff Negative points: equipments ( dirty window glass from outside, constant demagnetization of room keys, curtains damaged...)

Dear Valued Guest, Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad to read that you were pleased with the team’s hospitality during your stay with us. Nevertheless, we are sorry that the room features was not to your expectations. Please accept our sincere apologies. Your feedback has been shared with our Engineering Team and Housekeeping Team for further review and remedial action. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager

Level of service extremely fallen below standard.

Customer review rating 4.4/5

Ahmad Business - 30/08/2020 Confirmed reviews ALL

As a KONE employee and working in ALbustan offices, I've been using this hotel since June 2017, and I can't express enough how much you've fallen below standards, maybe it's due to the pandemic situation and you've had to downsize on staff, I don't know, but everything is below expectations, and I'm talking all: Check-in process, Housekeeping, restaurants, room service, food. I know this is not a 5-star hotel, but you should maintain the level of 4 stars at least

Dear Ahmad, Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your feedback has been shared with the relevant department for further review and to avoid such occurrence in the future. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We hope that you will give us the opportunity to serve you better on your next visit. Sincerely, Souffian Zaeraoui General Manager

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