ibis Constantine 3 stars
TripAdvisor rating 3.5/5 361 reviews
Bedroom with mountain view
Dining offer, French cuisine
Secure car park
Downtown, close to tourist sites
2 Square hadj Ali
MOHAMED BOUDIAF At 10km / 6 miles
CONSTANTINE At 2km / 1 miles
Check-in from - Check out up to
Enjoy the Mediterranean setting, tastes and scents. Savor the delicate aroma of food cooked in olive oil.
100% genuine reviews from our guestsFind out more
Good location, room facilities could be improved, do not agree with no outside food policy
TripAdvisor rating 4.0/5
praveenk862 Solo travel - TripAdvisor review
The hotel was in a good, central location, with restaurants within walking distance and the Main Pedestrian bridge also nearby. Room was comfortable, aircond was good and WiFi was strong in the room. However, few things have to be improved, for starters the room was not very clean (you can not be barefoot due to some kind of dust or dirt on the floor constantly) and the same can be said for the toilet as well. Another issue I had was the no outside food policy, I understand if its something like durian in Asia, however, not being allowed to bring food in is a major hassle considering that most restaurants outside close early. Perhaps something to consider
Dear Praveen K, We thank you to share a positive comment on ibis Constantine. We noted few points that we have to improve to deliver a better experience to you. Concerning the food policy, we understand your point of view however we implemented this policy due to hygiene reasons for both : our guests and for the hotel. On another side the hotel offers differents formulas of food : snacking at ibis bar, snacking, à la carte or buffet formula at the Novotel restaurant. Hope you will understand our point of view. We epexct to see you again at ibis Constantine. Best regards Jérôme Rotrou General Manager
Really poor customer service
TripAdvisor rating 2.0/5
VeracityMike Business - TripAdvisor review
Decent clean room, and great location spoiled by poor customer service. The receptionist was incredibly slow dealing with other customers, and I had to wait a good twenty minutes for him to deal with 3 customers - which seemed excessive. Then when he was free, instead of saying "Sorry for the Wait" or speakign ayt all, he went right to the back of the room and starteddoing some additional paperwork that clearly could have been done at a later stage. I had to ask another member of staff to get him to come back and let me pay him. He did eventually come to the front and served me but was really slow the whole time, and there was a long queue behind me. I clearly stated "I'd like to pay for my room and get my key". He kept asking me additional questions and asking if I'd like to upgrade, and asking if I'd like to put extra money on a tab, and then explaining what a room tab is (which of course is common knowledge and doesn't require explaining). I don't mind waiting if there's a reason for it, but the receptionist seemed deliberately slow and poorly managing his tasks. I can't remember having to wait so long in the past, and he was needlessly slow and discourteous. I remember thinking at the time I'd like to make a formal complaint because it really bothered me. Other than the receptionist, the location was good, the rooms were ok, and the room was perfectly clean. The cleaning staff do an excellent job, and the views from the balcony were amazing.
Bonjour Monsieur, Et merci de ces commentaires qui nous permettent de faire évoluer notre service. Désolé pour les points négatifs rencontrés. Nous vous assurons que nous ferons tout ce que nous pourrons pour une notable amélioration de notre service. En espérant à vous accueillir bientôt Bien cordialement ARD Lambrechts
DIRTY ROOM ET DIRTY SHOWER
TripAdvisor rating 2.0/5
meciamicumavori Business - TripAdvisor review
Hairs in the bed and in the shower, really terrible. If you want to take a shower in the room 104, be careful, you may need a Baywatch in fact a flooding is assured if you will take your shower longer than one minute.
Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Constantine. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement Ard Lambrechts
TripAdvisor rating 2.0/5
mohamedz293 Couples - TripAdvisor review
I'm really unsatisfied because of the staff at the check out , problems on the system and the manner he spoke to me in front of my spouse, I waited a lot at the reception knowing that at my arrival I gave all details to speed up the check out, I was delayed on my next trip , catastrophic I preferred to use another hotel for my new stay and I will use another hotel when I comeback to Constantine next week.
TripAdvisor rating 3.0/5
Cristina M Business - TripAdvisor review
It's na Íbis like all the others. But na expensive one! There was a noise near my room, probably another's room AC. Terrible. Dificult to sleep. By the end they charged me 2500 dnz more. Need to be carefully.
Madame, Monsieur Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Constantine. La moquette des couloirs répond aux normes de la marque. La télévision fera l'objet d'une nouvelle installation prochainement et une connexion de 10 Mega est également à venir. Dans l’attente de vous accueillir prochainement. Bien Cordialement
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