ibis Constantine

ibis Constantine 3 stars

TripAdvisor rating 3.5/5 361 reviews

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Description

Hotel extras

  • Bedroom with mountain view

  • Dining offer, French cuisine

  • Free WiFi

  • Secure car park

  • Downtown, close to tourist sites

Hotel location

ibis Constantine

2 Square hadj Ali
25000 CONSTANTINE
Algeria

  • By plane

    MOHAMED BOUDIAF At 10km / 6 miles

  • By train

    CONSTANTINE At 2km / 1 miles

GPS:36.365423, 6.606941

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

KITCHEN

Enjoy the Mediterranean setting, tastes and scents. Savor the delicate aroma of food cooked in olive oil.

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Constantine

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  361 reviews

Good location, room facilities could be improved, do not agree with no outside food policy

TripAdvisor rating 4.0/5

praveenk862 Solo travel - TripAdvisor review

The hotel was in a good, central location, with restaurants within walking distance and the Main Pedestrian bridge also nearby. Room was comfortable, aircond was good and WiFi was strong in the room. However, few things have to be improved, for starters the room was not very clean (you can not be barefoot due to some kind of dust or dirt on the floor constantly) and the same can be said for the toilet as well. Another issue I had was the no outside food policy, I understand if its something like durian in Asia, however, not being allowed to bring food in is a major hassle considering that most restaurants outside close early. Perhaps something to consider

Dear Praveen K, We thank you to share a positive comment on ibis Constantine. We noted few points that we have to improve to deliver a better experience to you. Concerning the food policy, we understand your point of view however we implemented this policy due to hygiene reasons for both : our guests and for the hotel. On another side the hotel offers differents formulas of food : snacking at ibis bar, snacking, à la carte or buffet formula at the Novotel restaurant. Hope you will understand our point of view. We epexct to see you again at ibis Constantine. Best regards Jérôme Rotrou General Manager

Really poor customer service

TripAdvisor rating 2.0/5

VeracityMike Business - TripAdvisor review

Decent clean room, and great location spoiled by poor customer service. The receptionist was incredibly slow dealing with other customers, and I had to wait a good twenty minutes for him to deal with 3 customers - which seemed excessive. Then when he was free, instead of saying "Sorry for the Wait" or speakign ayt all, he went right to the back of the room and starteddoing some additional paperwork that clearly could have been done at a later stage. I had to ask another member of staff to get him to come back and let me pay him. He did eventually come to the front and served me but was really slow the whole time, and there was a long queue behind me. I clearly stated "I'd like to pay for my room and get my key". He kept asking me additional questions and asking if I'd like to upgrade, and asking if I'd like to put extra money on a tab, and then explaining what a room tab is (which of course is common knowledge and doesn't require explaining). I don't mind waiting if there's a reason for it, but the receptionist seemed deliberately slow and poorly managing his tasks. I can't remember having to wait so long in the past, and he was needlessly slow and discourteous. I remember thinking at the time I'd like to make a formal complaint because it really bothered me. Other than the receptionist, the location was good, the rooms were ok, and the room was perfectly clean. The cleaning staff do an excellent job, and the views from the balcony were amazing.

Bonjour Monsieur, Et merci de ces commentaires qui nous permettent de faire évoluer notre service. Désolé pour les points négatifs rencontrés. Nous vous assurons que nous ferons tout ce que nous pourrons pour une notable amélioration de notre service. En espérant à vous accueillir bientôt Bien cordialement ARD Lambrechts

DIRTY ROOM ET DIRTY SHOWER

TripAdvisor rating 2.0/5

meciamicumavori Business - TripAdvisor review

Hairs in the bed and in the shower, really terrible. If you want to take a shower in the room 104, be careful, you may need a Baywatch in fact a flooding is assured if you will take your shower longer than one minute.

Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Constantine. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement Ard Lambrechts

claim

TripAdvisor rating 2.0/5

mohamedz293 Couples - TripAdvisor review

I'm really unsatisfied because of the staff at the check out , problems on the system and the manner he spoke to me in front of my spouse, I waited a lot at the reception knowing that at my arrival I gave all details to speed up the check out, I was delayed on my next trip , catastrophic I preferred to use another hotel for my new stay and I will use another hotel when I comeback to Constantine next week.

Ibis Constantine

TripAdvisor rating 3.0/5

Cristina M Business - TripAdvisor review

It's na Íbis like all the others. But na expensive one! There was a noise near my room, probably another's room AC. Terrible. Dificult to sleep. By the end they charged me 2500 dnz more. Need to be carefully.

Madame, Monsieur Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Constantine. La moquette des couloirs répond aux normes de la marque. La télévision fera l'objet d'une nouvelle installation prochainement et une connexion de 10 Mega est également à venir. Dans l’attente de vous accueillir prochainement. Bien Cordialement

not bad

TripAdvisor rating 3.0/5

picasoahmad Business - TripAdvisor review

no other option to take another hotel , waiting for the new hotel to open ,then will not use this hotel, there was not resturant working, no safety box and when i complained for that things the guy who should fixed the box was not available and they asked me to wait till evening .

Dear, We very much appreciate your comments regarding your stay at the ibis Constantine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Didier JEAN-MARIE Manager

medium hotel

TripAdvisor rating 3.0/5

Bennecib L Friends getaway - TripAdvisor review

i was calling the reception a day before we arrived more than 10 times to confirm the booking but no answer..dinner was buffet but with one choice of food not too much variety .also breakfast. is not rich comparing the price.

Hello, We thank you for having taken the time to write to us following your stay at ibis Constantine. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry and we present our sincerest apologies for this unpleasant experience. I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction. We hope that, following our improvements, we may count you among the guests of ibis hotels, despite your unsatisfactory experience. Once again, we thank you and hope to win back your trust.

Above Average

TripAdvisor rating 4.0/5

Sven M Business - TripAdvisor review

I've been to IBIS Constantine during the past few weeks, i can say that it's an above average Hotel, what disappointed me is the breakfast and the WIFI connection as it's too slow. and what pleased me was the sleeping quality as the sleeping quality is among the best.

Hello , Thank you for taking the time to tell us about your experience at the ibis Constantine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

not really good

TripAdvisor rating 2.0/5

picasoahmad Business - TripAdvisor review

it seems that employee over there are not really able to handle the work at ibis from the reception people to service and especially service people a bar area , very bad service over there. not clean i was seeing spider net at my room, safety box was closed , tooks 2 days to open it and i do not feel comfortable when i am there.

Hello We very much appreciate your comments regarding your stay at the ibis Constantine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Nice Staff. OK rooms. Expensive restaurant.

TripAdvisor rating 3.0/5

Nuno P Business - TripAdvisor review

Staff is very nice. Rooms are ok, even good for Algeria standards but breakfast and dinner is very expensive and not good. Thing is that alternatives at a walking distance are not much so you have to pay.

Dear customers Thank you for writing a comment on ibis Constantine. In anticipation of the pleasure to welcoming you soon. Regards

good location

TripAdvisor rating 5.0/5

Ahmad M Business - TripAdvisor review

The ibis Constantine, placed in a very good location as staff over there are very welcoming and doing there responsibility in very kind atmosphere. Especially clean of room and type of service were the best ever seen at Ibis hotel

Dear customers Thank you for writing a comment on ibis Constantine. My staff will be happy to discover In anticipation of the pleasure to welcoming you soon. Regards Didier JEAN-MARIE

a very good IBIS ; as usual.

TripAdvisor rating 4.0/5

AdelAmed Business - TripAdvisor review

This IBIS is not far from airport while it location is very good near city center. Also, there's a masjed nearb. meanwhle, Check-in & Check-out team were very friendly but may need to be quicker. Food is very good in both dinner & breakfast. The rooms are very nice... but i was chocked that room door cannot get closed automatically when i get out.

Dear customers Thank you for your comments regarding the ibis Constantine, the team will be happy to read it. Hope to welcome you soon Best regards

good value for money

TripAdvisor rating 3.0/5

Namuk111 Business - TripAdvisor review

Excellent location, good rooms. Services need improvement and training. Staff willing - but needs to be trained properly. Food is poor - even for Ibis-standards. Excellent: free parking & fre WiFi in all rooms.

Good evening Thank you for taking time to write us after your stay at ibis Constantine. Sorry that the service and delivery were not up to your expectations. Ibis hotels are willing to offer you the best quality service for your stays, so your opinion is very valuable. Again, we thank you for your comments. Waiting to welcome you soon, please accept, sir, the assurances of our best feelings. Regards

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