Hotel Novotel Dubai Deira City Centre bintang 4

The staff has good hospitality and they professionals. The food is good and the cleaning is good as well. They are take caring of each guest in terms of temperature check and providing the required material like masks and sanitizers.

I found the hotel employees to be very friendly and hospitable during my stay at the Novotel. The entire crew were focussed in providing an excellent service inspite of the covid 19 situation. I would highly recommend this hotel to business travellers and guests who are planning a long term stay in Dubai

My family and I enjoyed our stay at Novotel Dubai Deira city centre. All the staff were so warm and helpful especially when we had to rush my brother to the hospital in the middle of the night. Special thanks to ANALYN (one of the housekeeping staff) who always ensured our room was always clean and tidy.

I was not so happy about the condition of my room carpet , its looks very dirty and old , I strongly suggest to be replaced or clean ( to look fresh / clean ) , also the bed sheet is not frequently replace during my stay

Each time we put down our suitcases at the novotel city centre as if we reach home, from the bellboy to the managers are so caring, Hats off all of you guys for taking care of us. Also a special thanks to all the waiters at breakfast. A simple and strong word. THANK YOU

Despite the fact we booked additional night to be sure that when we will arrive very early in the morning all will be prepared for us, the room actually had not been prepared at all. After long flight we were waiting for sofa preparation, and towels for kids. The other thing is that sofa is so small that impossible to sleep there for 2 person. That is not a common approach in Novotel’s hotel specially for gold members. That disappointed me a lot.

There was a construction work in the hotel all day . Its was too loud. We didn’t sleep at all . And the noise was to much . And because of the machine that they where working the all hotel was shaking

We have stayed before as the service, cleanliness and conveniences are excellent. Close to the airport and Metro so transport around Dubai is easy. The staff are always friendly and welcoming which is nice after a long flight.

Great team from front desk to the people cleaning and maintaining the hotel. All the people working at the hotel this time specially the front desk Mr Mina and the duty Manger Mr Nabeel and the concierge who was caring and react promptly to my demand.

Checkibg-in was very poor not to mention I checked-in online. The hotel needs a complete upgrade. Shower and toilet very small. Called reception at midnight no answer so could not arrange for wake upcall.

They allowed me to do later check-out, I really appreciated it. But when we request taxi in the hotel, they called a taxi without taximeter, and the taxi driver charged us more than twice of the normal price. It was a very bad experience, and they did not explain or give us any alternative. :(

This is a nice clean hotel not far away from the airport and very close to shopping mall. The only issue I faced is the sound quality of TV Channels. Some channels I could hardly listen. I think there is a need to perform a technical review of this system.

Location was very good everthing at hand.Room was big, nice and clean.Service was good.The view from our room at night was good.Mary at the front office(reception) was good and helpful.Breakfast buffet was good.

If you like ordinary stay here. For A Platinum Accor Member there was no upgrade, welcome pack or refreshment voucher without asking. Bath didn't drain and I cut my finger pulling the plug. Many TV channels were fuzzy. On checkout I asked for a taxi and they tried delivering a hotel transfer at five times the price. It's near a mall and public transport and has a nice pool area. The staff seem unhappy and many responses were robotic. Its probably the worst Novotel I've ever stayed at but if you like the area my advice is to pay the extra and stay at the Pullman opposite. Its worth it!

The hotel is modern and clean and the rooms are well appointed. It is well positioned close to a shopping mall and a short drive from the airport. It is very convenient for a short stopover in Dubai. Staff are friendly and helpful.