Mövenpick Grand Al Bustan Dubai

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.346 ulasan

Jaminan Harga
Terbaik
Mövenpick Grand Al Bustan Dubai - Image 1
Mövenpick Grand Al Bustan Dubai - Image 2
Mövenpick Grand Al Bustan Dubai - Image 3
Mövenpick Grand Al Bustan Dubai - Image 4
51st corner Casablanca Street, Al Garhoud, P.O. Box 30880, 30880 DUBAI, Uni Emirat Arab

Deskripsi

Keistimewaan hotel

  • Kamar tamu dan suite kami menawarkan fasilitas dan ruang mewah yang sempurna untuk wisatawan

  • Memiliki interior kontemporer modern, WiFi gratis, pilihan bersantap, dan fasilitas pertemuan.

  • Meetings and Events venues

  • Kamar dengan pemandangan kota dan kolam, sebagian memiliki balkon dan akses langsung ke kolam.

  • Beberapa kamar dan suite kami menawarkan akses eksklusif ke Executive Lounge kami.

Akomodasi kami

Lokasi hotel

Mövenpick Grand Al Bustan Dubai

51st corner Casablanca Street, Al Garhoud, P.O. Box 30880
30880 DUBAI
Uni Emirat Arab

GPS:25.2480387, 55.3453552

Telepon
Fax +971 4 282 8100

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.346 ulasan

Peringkat TripAdvisor  4.6/5  4.258 ulasan

Nice

Catatan Tripadvisor 5.0/5

Camper55021071457 Ulasan TripAdvisor tersertifikasi

It was my first time in Mövenpick Grand Bustan. Everything was very good. Rooms are comfortable and large. The staff was very friendly and always smiling, they always ready to help to visitors. The hotel conditions was good. Thanks a lot to Ali and Aman

Dear Valued Guest Thank you for choosing Mövenpick Grand Al Bustan for your first stay — we're thrilled to hear it was a great experience! We're glad you found the rooms comfortable and spacious, and it's wonderful to know our team, especially Ali and Aman, made you feel welcome with their friendly and helpful service. We'll be sure to pass along your kind words to them. We truly appreciate your feedback and look forward to welcoming you back for another excellent stay soon! Warm regards, The Management

Clean, Comfortable and great service

Catatan Tripadvisor 5.0/5

barbiegirl5060 Ulasan TripAdvisor tersertifikasi

We stayed 2 nights here in a Kingsize room with the pool views. Hotel itself is dated, the staff are friendly and helpful. The room was clean and comfortable, but don't forget your toothbrush. We were unfortunate to have some very inconsiderate, noisy neighbours, and the on duty staff were quick to deal with this situation ... (Thankyou) The breakfast buffett was well stocked and the onsite Howdy's Restaurant and The Lobby Lounge Cafè provided good, tasty food and coffee. Thanks for a great stay

Dear Valued Guest Thank you for sharing your experience with us! We’re so pleased to hear that you enjoyed your stay in one of our King rooms with pool views, and that you found the room clean, comfortable, and well-serviced. It’s wonderful to know our team was able to promptly assist with the noise issue — your comfort is always our priority. We’re also happy that you enjoyed the breakfast buffet as well as the food and coffee at Howdy’s Restaurant and The Lobby Lounge Café. Your feedback regarding the hotel’s condition is appreciated and noted as we continue to look for ways to enhance the guest experience. Thank you again for your kind words, and we hope to welcome you back for another great stay in the near future! Best regards, The Management

Substandard customer service

Catatan Tripadvisor 1.0/5

Heidi R Keluarga - Ulasan TripAdvisor tersertifikasi

We booked a 10 day stay here and were extremely exited to stay in this hotel, which got great reviews. Two weeks before our stay we tried to contact the hotel by emails (two different), whatsapp (four different numbers), booking.com messages (several times) and linkedin. No answer, nothing, nada. For the two weeks we tried over and over again, but they totally ignored us. Once I got an answer from one whataspp number, but it didn't go to the right person. However, he/she promised, that someone will soon contact me. Well, nobody ever did. Two days before our stay we cancelled the whole stay, because of their absolutely unacceptable behaviour. We then booked with Holiday Inn & Suites Festival City, which was an amazing hotel! I really recommend it to everyone. Unfortunately Mövenpick Grand Al Bustan we won't recommend to anyone. They call them luxurious five star hotel, but they can't answer emails, whatsapp (which they have as their contact numbers), booking etc. It gives a very unpleasant impression of the hotel. You should really learn from Holiday Inn & Suites. We booked with them two days before our stay and they immediately answered as within an hour. That is luxurious customer service. They are not five star by rating, but the service is definitely better than in this so called five star hotel. Mövenpick Al Bustan just does constant content to Instagram etc, but can't answer simple emails. Ridiculous customer service.

Dear Valued Guest I’m really sorry to hear about your frustrating experience, and I completely understand how disappointing this must have been for you. It's truly unacceptable that you weren’t able to receive any response after trying so many different communication channels. I sincerely apologize for the lack of communication and poor customer service you encountered, as this is certainly not the standard we aim to provide. Your feedback is extremely valuable, and I’ll make sure it’s addressed with the appropriate teams to prevent this from happening in the future. We genuinely value your input, and I hope we’ll have the opportunity to make things right if you decide to give us another chance in the future. Thank you for your honesty, and I’m truly sorry for the inconvenience this caused. Best Regards The Management

Great Staff Customer services

Catatan Tripadvisor 5.0/5

Loretta V Ulasan TripAdvisor tersertifikasi

I came for my sister’s birthday. Neha in the Executive Lounge was amazing! she was very polite always smart. She always gave service with a smile. Great service all round. Jan by the Jacuzzi was excellent! He was very friendly. Explained the procedures, engaging, he was very helpful and quick to respond. The managers Nikita, Aman. Shinu were extremely helpful. They were always ready to help with a smile. Clifa, Jodie & Glory were amazing, always smart with a friendly smile. Excellent customer services.

Dear Valued Guest Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you had such a wonderful experience celebrating your sister's birthday with us. It’s fantastic to know that our team provided exceptional service and made your stay memorable. We truly appreciate your compliments on their professionalism, friendliness, and the overall great service you received. We will be sure to pass along your feedback to our Team. We hope to welcome you back soon for another fantastic stay. Best Regards Front Office

Hotel Staff

Catatan Tripadvisor 5.0/5

Karen B Ulasan TripAdvisor tersertifikasi

The executive lounge staff Neha is amazing ! She is so kind and helpful. Always smiling. She is very smart and always cheerful. Nothing is too much for her to do, getting drinks and food. The poolside staff, Jan was also very helpful, he brought the towels to us, when arrived and took time to explain everthing we needed to know at the poolside, service with a smile.

Dear Valued Guest Thank you so much for your kind feedback! We're thrilled to hear that Neha in the Executive Lounge and Jan by the poolside made such a positive impression on your stay. It's wonderful to know that their kindness, helpfulness, and cheerful attitude stood out, and that they went extra mile to ensure you had everything you needed at the pool. We’ll be sure to share your compliments with both of them and the team. Your feedback means a lot, and we hope to welcome you back soon for another fantastic experience. Warm Regards Front Office

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 892 ulasan 9.1/10 Lokasi
  • 1.349 ulasan 7.3/10 Kamar
  • 2.584 ulasan 9/10 Pelayanan
  • 11 ulasan 8.7/10 Internet
  • 548 ulasan 6.9/10 Kebersihan
  • 394 ulasan 8.2/10 Sarapan
  • 11 ulasan 4.5/10 Pantai

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