Grand Mercure Dubai City bintang 5

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.070 ulasan

Jaminan Harga
Terbaik
Grand Mercure Dubai City - Image 1
Grand Mercure Dubai City - Image 2
Grand Mercure Dubai City - Image 3
Grand Mercure Dubai City - Image 4
61B Street, Garhoud, Sebelah Stasiun Metro GGICO, 79841 DUBAI, Uni Emirat Arab

Deskripsi

Keistimewaan hotel

  • Complimentary shuttle to Dubai Mall, La Mer Beach and drop off to DXB Airport T1 & T3

  • Restoran, Lobby Cafe, Kolam Renang Luar-Ruang, Spa, dan Gym

  • 2 menit jalan kaki ke Stasiun Metro GGICO, dekat Deira City Center Mall dan Festival City Mall

  • WiFi gratis berkecepatan tinggi dan parkir tertutup

  • Fasilitas istimewa dengan 257 kamar premium dan modern serta 104 apartemen berperabot lengkap

Akomodasi kami

Lokasi hotel

Grand Mercure Dubai City

61B Street, Garhoud, Sebelah Stasiun Metro GGICO
79841 DUBAI
Uni Emirat Arab

GPS:25.250933, 55.343706

Telepon
Fax +971 4 525 0001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Room service

AL WALIMA RESTAURANT

International Cuisine menghadirkan sajian Timur Tengah, menawarkan sarapan, makan siang, dan makan malam prasmanan terbaik di kota beserta hidangan khas lokal, mengajak tamu untuk terhanyut dalam cita rasa lokal, serta keberagaman layanan prasmanan

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.0/5  1.070 ulasan

Peringkat TripAdvisor  4.5/5  541 ulasan

Sertifikat keunggulan 2023

Terrible stay save your money by skipping this place

Catatan Tripadvisor 1.0/5

BekAus Keluarga - Ulasan TripAdvisor tersertifikasi

Very dirty rooms and highly disappointed as the rooms and floors filled with smoking cigarette smell even though we speicficlaly requested for non smoking and clean rooms few weeks before arrival as we travelled with young children. The reception was dismissive of these requested and informed us they upgraded us to a room with washing machine which was on the smoking floor and the room was filthy and disgusting.

Dear BekAus, We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we apologize for the inconvenience caused by the cleanliness of the rooms and the cigarette smell. Rest assured, we take your comments seriously and will address the issues raised with our team. Your comfort and satisfaction are our top priorities, and we regret that we fell short this time. We appreciate your feedback as it helps us improve. Best regards, Grand Mercure Dubai City

5 star??

Catatan Tripadvisor 2.0/5

LightPacker357905 Keluarga - Ulasan TripAdvisor tersertifikasi

When it was branded as 5 star I have expected more than what I personally experienced. Lobby is uncomfortably hot, you will see it from receptionist sweating a lot. Front Office needs to work on there 5star way approach. No one even bothered to greet as you enter the hotel. There was no value on the way they deal with guest; they are disengaged and lacking on warmth. They don’t greet nor smile or look honestly when they speak. I have asked for parking so my family can park first but no one even bothered to informed that you need the key first so they need to return back. Such as hassle. The front desk staff need to adopt a more welcoming approach; no one greeted us upon arrival. From the moment that 2nd room get delayed even though it’s already 4:00pm. To be fair, we have requested for 1 twin bed and 1 double bed adjacent as much as possible. While i personally get that it is subject to availability so we didn’t insist much. We already compromise that ok we are willing to go for 2 double bed and a separate floor, just to finish a check in which I personally believe very slow. Receptionist not even bothered to take you from the queue when there was no guest already on their queue. Feels like they are not willing to assist. Just to a surprise the guy who checked me in will arranged rooms on the same floor but still 2 double and I was like ok. thank you for the effort. But there is a hitch, I need to wait for the 2nd room; so I waited and patiently sit. I myself has offered that I will have a sit and waited for the 2nd room, it was not even offered. Welcome drinks while waiting was not even served. I waited for another 15 mins or more sitting in the lobby. You need to come and approach the desk as they will not even come to you to give the 2nd room key. I expected a lot since I already waited and compromised and to be fair I was very low key and undemanding as I truly understand working in hospitality, to be surprised that room is in mezzanine floor facing the road. Check in for them is like giving the room key only. Not even discussing your stay your booking and how your stay can be more enjoyable. Facilities nor when you need to go for your breakfast and timing. Not even directing you to the lift. Just blindly gave the key. The moment when I asked if the room I was allocated is good and receptionist inform a word “but” I knew that there will be cons on it. The one also who did the check out not even had a word to greet while your approaching for check out. You need by yourself inform that you are there for check out and didn’t even how’s our been. Not even courtesy call after you checked in. While I gave benefit of the doubt that it can be busy operation I have high hopes for reception, they should be the no1. Room is clean; room attendant specially the Filipinos on the floor greeted us and atleast we felt welcome. My only concern is until the most basic amenities are upon request, coffee, slippers, hairdryer and dental kit are things we requested because it is not on the room. When I check why it’s is like that they informed that it is upon request. As I was so shy to ask and request from time to time because I will only realized something is missing after I already requested a thing. But all of this are placed on the other room, so we are confused. Room is comfortable and eclectic, the idea of open cabinet and separate sink basin is brilliant for me. The F&B whole gave our room service atleast was someone who knows to add value as 5star. He knows well to communicate. The chef also in the breakfast egg station also is commendable; even if I see that he is very busy he remain cordial and professional as I see him dealt with a very annoying and ungrateful guest beside me on that day. Breakfast choices and selection is the worst I’ve been in any 4 and 5 star, locally and internationally. The pool was not the best I’ve seen but we enjoyed the moment specially a solemn sunset. Same as the fountain in the pool area on ground floor. We felt like we are kid again. WiFi is very slow for a hotel in Dubai. It is a special moment for us as this is the last day of our sister flying back to our country and we just thought it will be a very nice experience. Still from our end we made it special by ourselves. A lot of potential hotel and missed opportunity. I am not a person who give a negative review and very generous in giving positive remark. I will rather try to check in in other 5star than to give another try. I’m giving 2 because it’s in the grid of 5 star.

Dear Roümel, Thank you for sharing your detailed feedback with us. We sincerely apologize for the shortcomings you encountered during your stay. Rest assured, your comments have been shared with the respective teams for immediate improvement. We are disappointed to learn about the issues you faced at the front desk and during check-in. Your experience certainly does not reflect the high standards we strive to maintain. However, we are glad to hear that you found the room clean and comfortable. We appreciate your positive comments about the room attendants and the F&B staff. Regarding the breakfast selection and the pool area, we will review and enhance these aspects to meet the expectations of our valued guests. We understand your disappointment and regret any inconvenience caused. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve. Warm regards, Grand Mercure Dubai City

10/10 perfect service 👌 "Unforgettable Stay with Excellent Service at Grand Mercure Dubai"

Catatan Tripadvisor 5.0/5

Cruiser50532400893 Ulasan TripAdvisor tersertifikasi

My stay at the Grand Mercure Dubai was exceptional in every way. From the moment I arrived, the concierge greeted me with a warm smile, and Mr. Mohamed Mabrouk at reception assisted me with great professionalism. I was given a beautiful room with a stunning view, which added a special touch to my experience. I stayed for two days, and this was by far the best business trip I've had this year. Everyone was kind and welcoming, from the reception staff to the Lebanese gentleman in room service, and the lady in the red. Every member of the team was friendly and attentive to every detail, making my stay truly memorable. I highly recommend this hotel and will definitely return on my next visits!

Dear Khaled alsharif, Thank you for sharing your wonderful experience at Grand Mercure Dubai City. We are delighted to hear that you enjoyed our exceptional service and hospitality during your recent stay. It is truly rewarding to know that our team members, especially Mr. Mohamed Mabrouk, could make your business trip memorable with their professionalism and attention to detail. We appreciate your kind recommendation and look forward to welcoming you back on your next visits. Best regards, Grand Mercure Dubai City

The Worst Stay and Not 5 Star at all

Catatan Tripadvisor 1.0/5

Voyage64815070063 Friends getaway - Ulasan TripAdvisor tersertifikasi

The moment we entered the hotel we felt that this is not what it portrayed. No 5 star hotel at all, we had to wait in the lobby for everything, the lobby was warm like no ac at all, we arrived around noon, no one assisted with luggage we had to bring it on our own, room was not ready and we were asked to wait, nothing was offered even a drink to sip on whilst waiting. We were given a room with cigarette smell when we specifically asked for non smoking room what a disgrace, we asked to exchange rooms and it took forever to happen till we went downstairs and meet the manager on duty whom didn’t help much, we were given someone to escort us to our room seriously as the so called hotel had no keys and key pockets to be used were half cut envelopes. Our hotel stay was a disgrace and we ended up staying 2 nights instead of 1 week intended. I will never come to this hotel again and will not recommend such poor management for such a lovely building well designed.

Dear DxbtheAnt, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay at Grand Mercure Dubai City. Your comments regarding the service lapses you encountered are truly concerning, and we regret that we fell short of meeting your expectations. Rest assured, your comments have been shared with the relevant teams for immediate improvement. We understand the importance of a seamless check-in experience and a comfortable room environment. We appreciate your valuable feedback, which will help us enhance our services for all our guests. Should you reconsider staying with us in the future, we would welcome the opportunity to restore your faith in our hotel. Thank you once again for bringing these matters to our attention. Warm regards, Grand Mercure Dubai City

Thank You, Mariiam from the Reception (front desk), for Your Exceptional Hospitality at Grand Mercure Dubai City Hotel

Catatan Tripadvisor 5.0/5

Ahmad_hat Ulasan TripAdvisor tersertifikasi

I recently had a wonderful stay at Grand Mercure Dubai City Hotel and wanted to highlight the exceptional service provided by Mariiam from the reception (front desks). She was incredibly helpful and professional throughout my visit, going above and beyond to ensure I had everything I needed. Mariiam truly deserves any incentives or promotions the hotel offers, as her dedication to guest satisfaction is outstanding.   The atmosphere of the hotel was also fantastic—warm and welcoming, with friendly staff at every turn. I highly recommend Grand Mercure Dubai City Hotel for anyone looking for a great experience. Thank you for a memorable stay!

Dear Ahmad, Thank you for sharing your wonderful experience at Grand Mercure Dubai City Hotel. We are thrilled to hear about the exceptional service provided by Mariiam from the reception. It is always our priority to ensure our guests feel welcomed and well taken care of during their stay. We are delighted that Mariiam's professionalism and dedication stood out to you. Your kind words will be shared with her and the team to continue inspiring them. We are pleased that you enjoyed the warm and welcoming atmosphere of our hotel. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. Warm regards, Grand Mercure Dubai City

Dalam Kemitraan dengan TripAdvisor

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