Novotel Dubai Deira City Centre

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Novotel Dubai Deira City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 988 reviews

ALLSAFE approved hotel

Novotel Dubai Deira City Centre
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Description

Hotel extras

  • 5 minute drive from Dubai International Airport

  • Outdoor swimming pool

  • Opposite City Centre Deira Mall

  • Free WiFi access, 24-hour Fitness Centre, Private Indoor Car Park

  • Complimentary shuttle to Mamzar Beach. Pre registration is required.

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish rooms designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Hotel location

Novotel Dubai Deira City Centre

8th Street Port Saeed District, Opposite City Centre Deira Mall, PO Box 185310
Deira, Dubai
United Arab Emirates

Fax: +971 4 292 5201

  • DUBAI PUBLIC TRANSPORT:  23 DEIRA CITY CENTR

  • DEIRA CITY CENTRE:  Red Deira City Centre

  • By plane

    DUBAI INTL AIRPORT At 3km / 1.86 miles

GPS:25.253595, 55.332931

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Novotel Dubai Deira City Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  988 reviews

TripAdvisor Rating  4.5/5  2,597 reviews

Well located. Closer to airport and Deira City Centre

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The customer service was exceptional. Starting from security, reception, house keeping to restaurant staff!

Dear Valued Guest, Thank you for reviewing your recent stay at Novotel Dubai Deira City Centre. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting Dubai. We look forward to welcoming you back again very soon. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Highs and Lows

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

My overall experience on Novotel was okay. The behavior of the staffs were extremely nice and friendly, especially the staff from kolkata who works at the vertigo bar (I can’t recall his name). Please send him my regards. But the issues I had throughout my stay was that the breakfast buffet items was repetitive and during the breakfast the place was very understaffed. One day, another guest accidentally spilled sausage and beans on the floor. The food wasn’t cleaned from the floor, which made two ther guest slip on it. I wanted to let a staff know but there wasn’t any. I myself cleaned it up as I didn’t want other guests to hurt themselves. Please look into this matter. Thanks

Dear Valued Guest, First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre. We appreciate you sharing your feedback following your stay with us. Delighted that you found the behavior of our team members to be extremely nice and friendly. On the other hand, we apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. Please contact us directly at H6… for your future booking so I will personally take care of your stay. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Good Service

Customer review rating 5.0/5

Harishkumar S. Families - Confirmed reviews ALL

Had a Great Stay. The staff was very courteous and perseverant. The location was in the main area and hence accessing important places was much easier.

Dear Valued Guest, First of all, let me thank you for your fantastic review regarding your recent experience at Novotel Dubai Deira City Centre. The most important reward for each one of us is to read that we succeeded in making your visit to Dubai, a comfortable and extraordinary ‘souvenir’ for you. I am very glad to learn that not only or location, our amenities, but most of all our services were for you the best part of your stay. Please be assured that your compliments have been shared with our 'Heartists' which certainly maintain their motivation to provide an exceptional experience. We would be more than happy to welcome you back again very soon. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Very professional and Friendly staff!

Customer review rating 5.0/5

Sante Families - Confirmed reviews ALL

Car parking free! Airport terminals in 10 mins. The room is very comfortable for 2 but also with 2 children using the sofa-bed.

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Well located

Customer review rating 4.0/5

Bamidele I. Couples - Confirmed reviews ALL

Very well welcome, pleasant staff and good hygeine.

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

It was nice and comfortable stay

Customer review rating 4.5/5

Ravindra N. Couples - Confirmed reviews ALL

We got upgraded to Pullman hotel and staff at both the hotels were very very cooperative and highly professional.than you to team novatel and team Pullman.

Dear Valued Guest, Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much looking forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

GOOD STAY

Customer review rating 5.0/5

Ajetumobi Friends - Confirmed reviews ALL

EXCELLENT

Dear Valued Guest, Thank you very much for sharing this great review of your recent stay at Novotel Dubai Deira City Centre. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

VERY GOOD STAY

Customer review rating 4.5/5

Guichard Business - Confirmed reviews ALL

MY EXPERIENCE FOR THE FIRST TIME IN NOVOTEL IS THE SAME AS IN PULLMAN, LAST YEAR I STAY OVER THERE FOR ONE WEEK, BOTH HOTELS I WAS EXTREMELY SATISFIED WITH THE STAFF THE CLEANNESS, IN GENERAL EVERYTHING.

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to Novotel Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the positive spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Nice stay

Customer review rating 4.0/5

Doinita Families - Confirmed reviews ALL

Great place for a nice rest after long flight. Comfortable beds, nice pillows. Good breakfast and nice pool. Nice personnel.

Dear Valued Guest, Thank you for your fantastic feedback following your stay in Novotel Dubai Deira City Centre. We are so thrilled that you found our hotel the best option in Deira, making the expense even more worthwhile. Delighted that you loved the welcoming experience from our team. We hear that comment very often from our guests. Thanks to very passionate and courteous "Heartists" who are keen to take care of each and every guest and especially go beyond the expectations. As they say, it is also all in the details and for sure being friendly and polite are given to us. Thank you again for sharing your experience. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Great location!!

Customer review rating 4.5/5

Ashe F. Business - Confirmed reviews ALL

One of the best hotel to stay in if lucky to get desired price . Well maintained, though old property and have nice car parking. Emma was very warm and attentive in reception, while another guy seems to be very casual , not the Novotel type as I've stayed in many of Accors .

Dear Valued Guest, Thank you for reviewing your recent stay at Novotel Dubai Deira City Centre. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting Dubai. We look forward to welcoming you back again very soon. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Great stay! It was quiet and we were provided with the best service.

Customer review rating 5.0/5

Mariyam M. Couples - Confirmed reviews ALL

My husband and I stayed for nights including Sahoor breakfast. During breakfast time a server (AbuBakkar) served us each night with the best hospitality. He made us feel very welcome. And each day we had our room cleaned very nicely. The hotel is located right in front of the mall so it made our stay even better. Overall we had a satisfied experience.

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to Novotel Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the positive spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Hotel missed to do morning call

Customer review rating 4.0/5

Olga Business - Confirmed reviews ALL

Overall good experience however the stay got spoilt with hotel missing to giving me a morning call

Dear Valued Guest, First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre. We appreciate you sharing your feedback following your stay with us. We apologize for the inconvenience you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. We are investigating how the wake up call did not ring though we guarantee that your request was duly noted by our Front Office team. Your comments have been thoroughly discussed to ensure it will not happen again. We value your business and we will address this immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

comfortable stay

Customer review rating 5.0/5

Zaheeruddin M. Families - Confirmed reviews ALL

The entire staff and the facility is well maintained and the credit goes to all staff but to the manager Mr. Gupta for his great administration.

Dear Valued Guest, Thank you very much for sharing this great review of your recent stay at Novotel Dubai Deira City Centre. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Customer review rating 4.5/5

Nkechi Families - Confirmed reviews ALL

I had a great time. The hotel is exceptionally clean. The staff are all so friendly especially the dark security lady standing at the entrance. She's so nice. I will miss the breakfast a lot. Hope to come back soon

Dear Valued Guest, Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much looking forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Very convenient location, 15 minutes to airport, 3 minutes walking to railway station. Staff very helpful.

Customer review rating 5.0/5

Jayantha Families - Confirmed reviews ALL

My family really enjoyed the stay and recommend to any one.

Dear Valued Guest, Thank you for reviewing your recent stay at Novotel Dubai Deira City Centre. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting Dubai. We look forward to welcoming you back again very soon. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Convenient Location

Customer review rating 5.0/5

Anna S. Friends - Confirmed reviews ALL

We’ve enjoyed our stay in Novotel, there was a homey feeling in the place, security lady at the entrance was friendly and Alletha at checkin was very warm and accommodating as well. Meena was also very hospitable, there was also a tall guy in the reception but i didnt get the name but he was helpful with all the queries also. Thank you so much team

Dear Valued Guest, Thank you for your fantastic feedback following your stay in Novotel Dubai Deira City Centre. We are so thrilled that you found our hotel the best option in Deira, making the expense even more worthwhile. Delighted that you loved the welcoming experience from our team. We hear that comment very often from our guests. Thanks to very passionate and courteous "Heartists" who are keen to take care of each and every guest and especially go beyond the expectations. As they say, it is also all in the details and for sure being friendly and polite are given to us. Thank you again for sharing your experience. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Excellent location, opposite a Mall, near Metro and only 10 mins to airport.

Customer review rating 5.0/5

Irenec Couples - Confirmed reviews ALL

Couldn't fault our stay, all the staff from the pool attendant, restaurant, bar, housekeeping, security and reception staff. All very helpful with nothing too much trouble. We opted for the half board and again excellent choice for breakfast and the ability to have either lunch or dinner suited our needs and there was so much choice again to suit everyone. Room was spacious and had e erything we needed and was cleaned regularly with top up of water and tea/coffee items.

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to Novotel Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the positive spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Excellent stay

TripAdvisor rating 5.0/5

ravipalayil TripAdvisor review

Excellent location, value for money and good service.Room needs upgrading. However no complaints. Staff are doing a wonderful job. Ideal place stay if you want to go around dubai. Connectivity is superb with transport easily available.

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to Novotel Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the positive spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards, Sumit Gupta Hotel Manager

Hotel is well positioned, staff friendly and helpful, Amenities adequate

Customer review rating 4.0/5

Adel I. Business - Confirmed reviews ALL

i enjoyed staying for maybe the 6th time in this hotel and I have always been satisfied

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

A hotel I will avoid

TripAdvisor rating 2.0/5

Aniru76 Business - TripAdvisor review

The property is old, poorly maintained & horrible service. I requested for a smoking room in a higher floor while booking. No attention was paid to it. The rooms are small, old & furnished very basic furniture with inadequate lightings. Housekeeping is a mess, they took 2 hours minimum to respond for any request highest being 4 hours. I have stayed in accor properties in multiple countries & most certainly this is a great disappointment. They don't even value a gold member, I wonder what they do with first timers!

Dear Valued Guest, First of all, thank you for choosing to stay with us and for your consistent loyalty to Accor. It was a pleasure speaking to you to discuss your experience in detail. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with sincerity. Indeed, the quality of service we offer to our guests is essential and we endeavor to make each stay comfortable and memorable. We are sorry to read that, you did not appreciate your whole stay and were disappointed with the fact that we could have been more efficient with the housekeeping and room service even though we always strive our best to satisfy and please our customers. We do value the preferences of our loyal guests and we appreciate your kind understanding that it did not happen during your stay due to non-availability. Rest assured that all your remarks have been highlighted to the entire team and these will be taken seriously to improve our overall guest experience. We hope that this has not marred your overall impression about Novotel Dubai Deira City Centre, and that you will give us a chance to prove you that it was more as an isolated incident rather than the norm. Should you plan to visit Dubai in the near future, you may contact me or any of my colleagues copied in this email and we will ensure to reverse your first impression with us. Please know that we look very much forward to welcoming you again. In the meantime, please stay safe and always be well. Kind Regards, Sumit Gupta Hotel Manager

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