Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,467 reviews

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Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,467 reviews

TripAdvisor Rating  4.0/5  3,225 reviews

Certificate of excellence 2023

Excellent Hotel, Excellent Service

TripAdvisor rating 5.0/5

adypris Families - TripAdvisor review

Excellent hotel, staff are amazing here helpful, friendly and attentive, hotel is clean, products of a high standard in room, bar & service excellent, restaurant beautiful, food amazing, staff excellent, breakfast was outstanding! all round excellent experience

Dear adypris, We are delighted to learn how much have you enjoyed your stay with us - Looking forward to welcoming you and your family again, Paulo Bernini - Operations Manager.

Great service. Good location.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great suite to fit a family of 4.

Dear BRIOHNY C., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Good location, but ...

Customer review rating 3.0/5

Oxana Families - Confirmed reviews ALL

The location of the hotel is very good and convenient to discover London and neighborhood. The rooms are fine. In every room there are a small fridge and a safe, which is also very convenient. The hotel has a swimming pool which could be quite convenient if you are travelling with kids, but ... note you'll have to reserve it in advance! We tried to do it 2 days in a row but all time slots we wanted, were always occupied. So, it was quite a disappointment for our son. They definitely need to do something about their beds, more particularly sofas. Sorry, but it was terrible. One could feel all the springs in the mattress. When I told about this at the reception their answer was that they could not do anything about this. We regularly travel to London and stay in hotels, so I guess next time will definitely prefer to book another hotel.

Dear OXANA G., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Comfortable, clean and quiet room.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very accommodating and welcoming staff.

Dear OSAMA A., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room spacious, breakfast lack of options and expensive

Dear JOHANNES Z., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

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Other web-users rate our hotel

  • 1,469 reviews 9.6/10 Location
  • 1,737 reviews 5.8/10 Room
  • 1,561 reviews 8.7/10 Service
  • 32 reviews 7.1/10 WiFi
  • 854 reviews 8.5/10 Breakfast
  • 662 reviews 6/10 Cleanliness
  • 342 reviews 8/10 Pool
  • 156 reviews 8/10 Wellness Area

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