Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.2/5 2,322 reviews

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3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,322 reviews

TripAdvisor Rating  4.0/5  3,273 reviews

Certificate of excellence 2023

Well located - great for Paddington

Customer review rating 4.5/5

Ant C. Business - Confirmed reviews ALL

An overnight on my way to Heathrow. Very handy for Heathrow express

Dear C. T., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Great all-round service

Customer review rating 5.0/5

Julia B. Couples - Confirmed reviews ALL

We had a lovely and relaxing stay at the Novotel Paddington. The check-in was very personal, there was a complimentary upgrade to a larger room, the room was clean and comfortable, it was quiet in the corridors and the staff were very helpful. The breakfast buffet was very rich and there was a good selection of food and drinks. We had lunch in the restaurant and the food was very tasty. We had a chilled beer with it. The departure was also very cordial. We wanted for nothing during our two days at the Novotel. Thank you for this great time. We would love to come back!

Dear Julie B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Location still great, but otherwise disappointing.

Customer review rating 2.5/5

Belinda Families - Confirmed reviews ALL

We stayed at Novotel Paddington in 2017, it was fabulous and we knew we would be back. Unfortunately we were disappointed, we waited 20 mins for check-in (no one in front of us when we arrived), the service once we got it was good, but management should review the check-in process. Rooms were very tired, for example each side of the bed was a landline phone plug, no power point (all other hotels on our trip had power points and USB points, this should be an easy update and not need to wait for full room remodelling). Towels were very worn with holes and fraying, pillows were lumpy. We knew the hotel was undergoing work externally and this was not a concern to us during our stay. Overall the stay was disappointing and not good value for money. In the future I will look for accommodation in the same area, but will carefully check reviews before considering Novotel Paddington again.

Dear Belinda R., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Perfect stay

Customer review rating 5.0/5

Karla H. Families - Confirmed reviews ALL

Everything was great & the location was so nice & pretty. We really enjoyed our time.

Dear Karla H., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Perfect location and nice hotel

Customer review rating 3.5/5

Daniel Families - Confirmed reviews ALL

Location = top Breakfast = top Restaurant = top Room = could be a little bit cleaner

Dear Daniel E., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

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Other web-users rate our hotel

  • 1,502 reviews 9.6/10 Location
  • 1,787 reviews 5.5/10 Room
  • 1,539 reviews 8.5/10 Service
  • 28 reviews 6.9/10 WiFi
  • 804 reviews 8.4/10 Breakfast
  • 639 reviews 5.7/10 Cleanliness
  • 309 reviews 7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.