ibis York Centre

ibis York Centre 2 stars

Customer review rating (ALL Rating) 4.0/5 1,017 reviews

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Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis York Centre

77 The Mount
YO24 1BN YORK
United Kingdom

GPS:53.953453, -1.094191

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,017 reviews

TripAdvisor Rating  3.5/5  2,594 reviews

A budget hotel, but not necessarily a budget price.

Customer review rating 2.0/5

Joh Couples - Confirmed reviews ALL

This hotel was a bit of a hike from the centre (but we knew that on booking). It is definitely ‘budget’. Room was a good size and the bathroom was ok (could have been cleaner!!). We could hear everything from the room next door. We were only here one night, so took ourselves out all day and evening so we spent as little time there as possible. There is parking onsite and it’s not too expensive, but it can be tight when it’s full. I wouldn’t opt to stay here again. It was a last minute booking so our options were limited.

Dear JO H., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Absolutely Disgusting

Customer review rating 0.5/5

Na Couples - Confirmed reviews ALL

We called a few weeks ago to ask about the price of the room and the man who spoke to us was honestly the rudest person I have ever dealt with in my life. This should have been our first red flag to be honest and we shouldn’t have booked. I’m not expecting the savoy here but this guy was talking to potential customers like they were scum to be honest and clearly is someone who hates working here and can’t be bothered. I can’t blame him to be fair, it’s a very grim place to be I have now found out. We came from London for a friends wedding and stayed for one night. The accommodation here is honestly appalling. The whole place is completely run down, I’m need of repair, dated and dirty. The windows are rotten and dirty, the bathroom is filthy and the light in there flickers constantly (I can send a video). There are holes in the “artwork” that look like someone has punched them! Mystery and marks are all over the walls and floors and it feels like there hasn’t been a deep clean in here for years. Everything is broken and dirty and I honestly felt like I was staying in a squat or student house, I’m honestly completely shocked that I have paid over £150 to stay here. We got up early and just got out of there as quickly as possible and didn’t even shower as I would rather get a train back to London and shower at home in more sanitary conditions without the drug den strobe light of the bathroom here. I had literally no choice but to stay here as we’re too far from home and it was late and night but if I had another option there is no way I would have stayed and I would have asked for a full refund and went home. I have stayed in amazing hotels in London for a similar price to this and I am so so shocked at the level of accommodation here for the price I have paid. The standard of accommodation from your hotel group used to be so reliable and high quality even for budget hotels. You used to be able to rely on there being a good standard clean and safe room and I’m so shocked and how drastically the group has fallen into this terrible state.

Dear SOPHIE F., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of £153.00 which will be issued to your account within the next 5-7 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, John Holroyd General Manager

difficult to find poor signage and difficult to see.

Customer review rating 2.5/5

Keith S. Couples - Confirmed reviews ALL

accommodation was ok but the beds are so narrow they are for children if you not careful when you turn over you almost fall out . Spend some money and supply decent size single beds

Dear KEITH S., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

well located

Customer review rating 4.0/5

Tr… Couples - Confirmed reviews ALL

Nice staff, lovely bed. Light outside constantly on, a bit annoying during the night. Not enough towels, 2 small ones would have been good with the two medium sized ones.

Dear PATRICIA M., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located

Customer review rating 4.0/5

Richard G. Couples - Confirmed reviews ALL

Easy early checkin, easy parking

Dear RICHARD G., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

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Other web-users rate our hotel

  • 1,729 reviews 8.7/10 Location
  • 2,507 reviews 5.1/10 Room
  • 1,912 reviews 9.1/10 Service
  • 59 reviews 4.8/10 WiFi
  • 1,273 reviews 4.6/10 Comfort
  • 1,144 reviews 5/10 Cleanliness
  • 905 reviews 8.5/10 Breakfast
  • 519 reviews 6.7/10 Value

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