Grand Mercure The Hills Lodge 4.5 stars

Customer review rating 4.6/5 3,033 reviews

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ALLSAFE approved hotel

Grand Mercure The Hills Lodge
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+ 23 Services
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Room 1

Number of guests
Children's age

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KINGSFORD SMITHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154
castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Check-in from 14h00

Check out up to 11h00

  • PARRAMATTA :  NORTH PARRAMATTA

  • WINDSOR ROAD :  601 NORWEST

  • SEVEN HILLS :  WEST SEVEN HILLS

  • By plane

    KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 5
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOBLES BAR

Non contractual photo

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 182

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 145 people

Find out more

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,033 reviews

tripadvisor

TripAdvisor Rating 4.5/5

604 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very comfortable and just classy

Customer review rating 4.6/5

Doug S. Friends - 14/09/2020 Confirmed reviews ALL

enjoyed High Tea with friends and room was well appointed

Great stay with very accomodating staff

Customer review rating 4.6/5

Matteo Couples - 13/09/2020 Confirmed reviews ALL

This was booked as a last-minute fathers day staycation and the team went above and beyond to make it a memorable stay. Special mention to Kristine Russell. Thanks to the team for this great stay. They also noted rooms were clean and well-appointed.

ALWAYS A FAB STAY

Customer review rating 4.6/5

Michele M. Couples - 08/09/2020 Confirmed reviews ALL

NEVER DISAPPOINTED ROOMS DINING ALL SUPERB

Wonderful experience and wedding luncheon

Customer review rating 4.6/5

Stuart B. A. S. S. Couples - 08/09/2020 Confirmed reviews ALL

Susan and I came to Sydney to get married in the presence of her family. COVID-19 prevented everyone invited from other states from attending; however, we were thrilled with Hills Lodge, its staff, the food and presentation. We understood that it was Melanie's first wedding and she certainly excelled, as did all the staff. We were accommodated comfortably as well as a string quartet. It may be a bit over the top giving 10 for everything but that was how our 7-day stay was. Just two negative things: the bedroom clock was 10 minutes slow and couldn't be adjusted and we did see two cockroaches: one in the bathroom and another in the foyer.

Very good service. Thank you

Customer review rating 4.6/5

Wayne M. Business - 07/09/2020 Confirmed reviews ALL

All aspects were very good.

Affordable well located,great facilities and friendly staff

Customer review rating 4.6/5

Sam Couples - 07/09/2020 Confirmed reviews ALL

From start to finish the staff are super friendly and went above and beyond to make sure my wife and I had an exceptional experience. It's not our 1st time there and definitely won't be the last

Friendly service

Customer review rating 4.6/5

Charles T. Business - 05/09/2020 Confirmed reviews ALL

The hotel room is a bit old, is too close to the reception and public.

A lovely stay

Customer review rating 4.6/5

Peter M. Families - 28/08/2020 Confirmed reviews ALL

Had to bring our adult daughter to Sydney for surgery. The hotel staff could not do enough for us. Our rooms were lovely and we had a great meal with friends on the Monday night. Special thanks to Darlene on reception for her suggestions and help. Would definitely recommend this place to anyone.

Supporting our local community.

Customer review rating 4.6/5

Michelle G. Families - 23/08/2020 Confirmed reviews ALL

We hired a space in Nobles Resturant for my 50th Birthday Dinner. Organised with Staffer Kristine, and looked after on the night by Megan and Mel, the night was to say the least Surpurb! The set up, ambiance,food and service was of high standard. My guests were all suitably impressed. Thank you Hills Lodge Hotel.

Great Stay

Customer review rating 4.6/5

Simon M. Business - 19/08/2020 Confirmed reviews ALL

I stayed at the Grand Mercure Hills Lodge for two nights. The room was spotless. The staff at the front desk, including the young lady Georgia who booked me in (not only did she take my inquiry the week before, but promptly emailed me the information I wanted - very efficient), were all extremely polite, had smiles on their dials and were courteous. I dined in the Nobles Restaurant both nights and the food was excellent, the wine list very good. Service in the restaurant was above average although each time a waiter appeared in a black face mask, I thought I was about to be robbed! Just kidding. Overall an easy stay, trouble free stay.

Great Facilities

Customer review rating 4.6/5

Amanda H. Business - 18/08/2020 Confirmed reviews ALL

Well organised function - safely managed

Best Stay

Customer review rating 4.6/5

Winnie Couples - 07/08/2020 Confirmed reviews ALL

Stayed at the hotel for our wedding on the weekend. Everything during the stay was perfect. The staff were extremely friendly and excited for our wedding. The hotel was strict with COVID hygiene practices which made us feel safe staying at the hotel ensuring everyone is sanitised and avoid having staff entering rooms unnecessarily. People couldn't have been more helpful. Room service was fabulous as well. Really looking forward to coming back to celebrate our anniversary and would recommend the hotel to friends and family.

Great Service

Customer review rating 4.6/5

Tahlia Couples - 30/07/2020 Confirmed reviews ALL

We were very impressed with the service and courtesy of all staff we came into contact with. The professionalism during a crazy time was fantastic.

always outstanding accommodation

Customer review rating 4.6/5

Michele M. Couples - 29/07/2020 Confirmed reviews ALL

It is our treat to stay at the Hills Lodge

Goodnight

Customer review rating 4.6/5

Anonymous Families - 28/07/2020 Confirmed reviews ALL

Easy to check in. PleasNt receptionist (if this was her title). The walk to the room was a little hazardous due to the changes in height of the route. You need to add some paint to indicate these subtle changes for people like me who have mobility issues.

Clean, cheerful, helpful.

Customer review rating 4.6/5

Anonymous Families - 26/07/2020 Confirmed reviews ALL

Lovely, friendly, helpful staff. COVID health regulations adhered to. Clean room.

Well located

Customer review rating 4.6/5

Wayne M. Business - 25/07/2020 Confirmed reviews ALL

Great service. Excellent venue for our meetings

Customer review rating 4.6/5

Samantha B. Couples - 20/07/2020 Confirmed reviews ALL

Just like home away from home. Beautiful. Room service was excellent - food hot and delicious. All staff from front desk to cleaners all excellent. Could you please pass on to all staff our sincere gratitude.

Great Stay

Customer review rating 4.6/5

Leszek M. Couples - 19/07/2020 Confirmed reviews ALL

As always, the Hills Lodge gave us a relaxing stay.

top notch service and accommodation

Customer review rating 4.6/5

David Solo - 15/07/2020 Confirmed reviews ALL

We needed short term lodgings between sale of our house and moving to our apartment – a total of 64 nights, as it transpired. The Hills Lodge has been well known to us for the many years we have lived in close proximity and we have attended many functions there. On finding, after enquiry, that a small (2 room) suite was available to suit our dates, at a rate we could sustain, we made a booking. On entry we the discovered the amazing staff culture of impeccable customer service, ranging from Malcolm (Gen Manager) to the housekeeping staff, receptionists, restaurant staff – indeed, any member of staff we encountered. Nothing was too much trouble – for anyone. We have been singing their praises to all and sundry. If the occasion ever arises where friends are seeking advice on local accommodation we will send them straight to the Hills Lodge.

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