Grand Mercure The Hills Lodge 4.5 stars

Name: Grand Mercure The Hills Lodge - AccorHotels - ALL
Address: 1 Salisbury Rd, Cnr Windsor Rd, CASTLE HILL, 2154, Australia
Telephone: +61296803800
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,003 reviews

1 Salisbury Rd, Cnr Windsor Rd, 2154 CASTLE HILL, Australia

Description

Grand Mercure The Hills Lodge

Upscale hotel for business and leisure

Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just a 30 minutes drive from the centre of Sydney. Conveniently located near the Norwest Business Park, the lodge features 97 rooms, a restaurant, bar, swimming pool, steam room, day spa and four function rooms for up to 200 delegates. Adjacent to The Hills Lodge is a recreational centre which includes a health club, indoor rock climbing, ten pin bowling, a childrens playground and cafe.

Grand Mecure Hills Lodge, is conveniently located in the heart of Sydneys North West, in Castle Hill. Access is via the M2 from the city and the airport, situated opposite Norwest Business Park & a short drive will take you to two major shopping centres!

ALLSAFE approved hotel

Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Room

Standard Room 1 Queen Bed

2 persons
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: Garden View
Accessible room

Room

Standard Room 1 Queen and 1 Single Bed

5 persons
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s) and 1 x Single bed(s) and 1 x Double sofa bed(s)
Views: Garden View

Room

Superior Room 1 Queen Bed

2 persons
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Garden View

Room

Superior Room 1 Queen Bed and Balcony

2 persons
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Pool side
Most of the accommodation: Balcony

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

GPS:-33.730104, 150.973204

+61 2 9680 3800

+61 2 9899 1182

Hillsong Church

Other attractions

Access: 1 km / 6 mi 15 min walk / 5 min drive

Shuttle

Shuttle on call

Valentine Soccer

Sports centre

Access: 4 km / 2.49 mi 40 min walk / 8 min drive

Koala Park

Amusement park

Access: 5 km / 3.11 mi 10 min drive

Taxi

15 AUD 15 AUD

Fagan Park

Botanical gardens

Access: 10 km / 6.21 mi 20 min drive

Rosehill Course

Racetrack

Access: 14 km / 8.7 mi 25 min drive

Blue Mountains

Tourist attraction

Access: 55 km / 34.18 mi 1 hrs drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

NOBLES RESTAURANT

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Quiet and rooms were dark, breakfast fantastic

Anonymous Business - 5/26/2023 Confirmed reviews ALL

The only thing I didn't like was the TV did not have all the channels (free to air) and only 2 Foxtel ones

Friendly and helpful staff/clean and

Amira N. Business - 5/25/2023 Confirmed reviews ALL

Clean lovely rooms and bathroom and lovely breakfast and conference room

Good stay

Gerry Couples - 5/24/2023 Confirmed reviews ALL

It was a comfortable stay with a very spacious room. The food was quite good. However, unlike city hotels that have nearly 24 hour room service or restaurant food service throughout most of the day, the service hours were quite limited. Sometimes dependent on the time schedule of the chef. Also, housekeeping was limited up to 3pm only. Nevertheless, it was a pleasant stay.

Dear Gerard Martin C G., Thank you for choosing our hotel. We appreciate your feedback regarding your recent stay. We're glad to hear that you found the room spacious and the food enjoyable. We understand that our service hours and housekeeping schedule may not have fully met your expectations. Your comments will be taken into consideration as we continuously strive to better our services. We value your time and hope to have the opportunity to welcome you back in the future for an even better stay. Sincerely, Fazleen Khan Office Manager

Excellent

Maria B. Couples - 5/23/2023 Confirmed reviews ALL

Trying to book a room from the hotel website was a nightmare. I was re-directed to Accor website which would be fine except that I always ended up with this error message of "the website was experiencing some technical issues" and didnt allow me to make a booking! I tried several times but to no avail. At first I thought it was the web browser Safari that was causing the problem, but problem persisted with Chrome browser as well. Out of frustration, and one hour later, I called up the hotel and spoke to Chris Davis who was apologetic but by then it was already 12 midnight. I was totally exhausted by then. I chose this hotel because I have stayed here 8 years ago and I know it is a good hotel. This time around, you almost send me straight to one of your competitors whose website many times as user-friendly and it would have been a cinch had I made a booking with them. It wasn't a great experience trying to book a room with your hotel. You should up your game if you want to stay in the game. My overall stay at the hotel was good but the booking has put a damper on things. Thanks. Maria B.

Dear Maria B., We understand the frustration caused by the Accor website and the inconvenience you experienced. Your feedback regarding the error messages and the website's user-friendliness has been duly noted. If this problem ever occurs again, please feel free to contact us directly and we can make your booking over the phone. We are glad to hear that your overall stay at the hotel was good. We value your time and hope to have the opportunity to provide you with a more satisfactory booking experience in the future. Sincerely, Fazleen Khan Office Manager

Walter H. Families - 5/23/2023 Confirmed reviews ALL

Nice accommodation good restaurant very happy overnight. Stay

Dear Walter, We very much appreciate your comments regarding your stay at the Grand Mercure The Hills Lodge. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Fazleen Khan Front Office Manager

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