Sofitel Guangzhou Sunrich 5 stars

Customer review rating (ALL Rating) 4.3/5 1,310 reviews

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Sofitel Guangzhou Sunrich - Image 1
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988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, China

Description

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

Our accommodation(s)

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
China

GPS:23.138408, 113.315649

Telephone
Fax +86 20 3883 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,310 reviews

Customer review rating 4.5/5

Vi H. H. Friends - Confirmed reviews ALL

Just wishing the executive lounge could open a bit longer hours.

Dear Vi H. H., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our service, cleanliness, and the 24-hour swimming pool. We appreciate your suggestion about extending the executive lounge hours and will take it into consideration for future improvements. Goodbye, and best regards, Sofitel Guangzhou Sunrich

Customer review rating 3.5/5

Logan N. D. Business - Confirmed reviews ALL

Staff were really great, the property itself in its facilities could be better maintained etc.

Dear Mr. Logan N. D., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Julia Guest Relations Manager

Customer review rating 5.0/5

Chin H. L. Business - Confirmed reviews ALL

At times when I require further understanding about the hotel facilities and on the places of interest to visit around Guangzhou area, Niki from Executive Lounge is ready to assist. Appreciate her assistance. Thanks.

Dear Chin H. L., Bonsoir! Thank you for your kind words regarding your experience at our hotel. We are pleased to hear that Niki was able to provide you with the assistance you required during your stay. Your appreciation will be shared with her, as it is always rewarding to know our team made a positive impact. Looking forward to see you again at Sofitel Guanzghou Sunrich. Best Regards, Julia Guest Relations Manager

Customer review rating 3.0/5

Simon B. Business - Confirmed reviews ALL

On whole was OK, club lounge staff had poor English, breakfast order taking was a chaotic. My stay was during Canton fair thus hotel busy, but I feel lounge was under staffed and most staff there were disorganised. On plus side room was spotless, cleaning staff nice, room service food good. Upgrade to corner room with complimentary fruit and wine, very nice.

Dear Guest, Bonsoir and Thank you very much for sharing your detailed feedback. We sincerely appreciate your honesty and are glad to hear that you enjoyed some aspects of your stay, such as the cleanliness of the room, the friendliness of the housekeeping staff, and the quality of room service food. We’re also pleased that you appreciated the upgrade to the corner room with complimentary fruit and wine. However, we regret that certain areas did not meet your expectations. We apologize for the issues you experienced with the club lounge staff’s English proficiency, the chaotic breakfast ordering process, and the overall organization during a busy period like Canton Fair. Your comments highlight important areas for improvement, and we will work diligently to enhance staff training, increase staffing levels in the lounge, and streamline our service processes to ensure a smoother experience for our guests. Thank you once again for your valuable feedback. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future for an even better stay. Best regards, Guest Experience Team

Customer review rating 3.5/5

Helen T. Solo - Confirmed reviews ALL

+ve Appreciate the front desk staff let me check in early as I was exhausted after a red eye flight Variety of breakfast is great and all staff are generally polite and professional -ve Did not affect the comfort of my stay but many items are dated and worn out in the room. Eg. The light cover in the toilet above the bath tub was cracked , blind between the toilet and room were worn out and not aligned , the curtain in the room was not hooked properly to the rod and left a gap The TV is considered very small for such a big room.

Other web-users rate our hotel

  • 1,818 reviews 9.3/10 Location
  • 3,084 reviews 8.7/10 Room
  • 4,183 reviews 9/10 Service
  • 77 reviews 7.3/10 WiFi
  • 1,862 reviews 8.9/10 Vibe
  • 1,370 reviews 8.8/10 Cleanliness
  • 1,256 reviews 8.8/10 Comfort
  • 1,019 reviews 8.9/10 Breakfast

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