Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.4/5 1,017 reviews

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Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
Novotel Hong Kong Citygate - Image 3
Novotel Hong Kong Citygate - Image 4
51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,017 reviews

TripAdvisor Rating  4.5/5  5,285 reviews

Certificate of excellence 2024

Perfect Choice - Especially Disney land and Nongping 360 Visits

TripAdvisor rating 4.0/5

Varghese M TripAdvisor review

We have booked 2 rooms at Novotel City Gates for 4 nigts from 29th April to 3rd May 2024. The hotel was a perfcet choce for us as we have planned to vist DL and Ngongping 360. MTR, Bus Stop, Cable car, Ferry are at walking distance from this hotel and you can travel to anywhere in HK with ease. 10 Minutes travel to HKG Airport and the hotel provide free shuttle bus on every 20 minutes. You may catch the bus from HKG Airport (Car Park1, Bus Bay 11-14). We have given connecting rooms as we travelled with our grown up kids. Rooms are spacious as per HK standards. From 18th floor overlooking the airport and cable car stations was stunning and we had a wonderful stay. Breakfast is served is very good, with live egg, noodle soup section with daily changes. Staff at breakfast section is very polite but fast and clearing the plates too early which the managers may please note. Some staff at the hotel is very polite and well manered to their guests; However, we found some of them are very rude ( especially lady front office staff) and not fit for their job. We have clearevidence of this but do not want to disclose it here in this forum, however will report to Accor directly.

Good stay with convenience location

Customer review rating 4.5/5

H B. Families - Confirmed reviews ALL

Room is satisfy. Location is excellent easy to access with mtr

Dear Hurnpha , We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Well location to airport ( free shuttle bus service provide)

Customer review rating 3.5/5

C. Friends - Confirmed reviews ALL

(1) I had asked for one box of tissue ( almost waiting for 45 minutes ) that reached at my room (2) no HKTVB channel ( Cantonese drama, even HK news) unfortunately, bad weather in HK, we did not know the weather status I was Amber , then changed red

Dear C., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Director of Front Office

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great customer service

Dear Allen Christopher F., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Nice View

Customer review rating 4.0/5

Cheng X. Couples - Confirmed reviews ALL

a very short stay in Novotel Hong Kong Citygate and the 1st time in this Hotel. very nice view and clean room.

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Other web-users rate our hotel

  • 2,256 reviews 9.6/10 Location
  • 1,725 reviews 6.9/10 Room
  • 1,803 reviews 8.8/10 Service
  • 29 reviews 8.7/10 WiFi
  • 586 reviews 7.7/10 Cleanliness
  • 535 reviews 8.4/10 Food
  • 505 reviews 6.1/10 Amenities
  • 366 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.