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Hôtel Sofitel Londres Gatwick 4 étoiles

Note Avis clients (Note ALL) 4.4/5 41 695 avis

Message d'information

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Sofitel Londres Gatwick
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+ 21 Services

Les plus de l'hôtel

  • Emplacement idéal pour les excursions

  • Explorez la cuisine internationale

  • Chambres lumineuses et literie de luxe

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Localisation de l'hôtel

Sofitel Londres Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH crawley
united kingdom

Tel : +441293567070

Fax : (+44)1293/555037

Check-in à partir de 14h00

Check-out jusqu'à 12h00

  • EASTWAY & RAIL LINK:  GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT:  GATWICK AIRPORT

  • Par avion

    HEATHROW À 56,32km / 35 miles

  • Par avion

    LONDON GATWICK À 0,5km / 0,31 miles

  • Par train

    GATWICK À 0,1km / 0,06 miles

  • Par train

    LONDON ST PANCRAS À 26km / 16,16 miles

GPS:51.161121, -0.176867

Services de l'hôtel

Check-in à partir de - Check-out jusqu'à

En résumé
  • Parking
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Bien-être
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion

Nos hébergements

Après une longue journée de réunions ou de voyage, profitez du confort de l'une des 518 chambres de luxe de l'hôtel Gatwick. Notre hôtel familial offre : lits bébé, lits d'appoint, WIFI et accès au Sofitel Club Lounge avec les chambres Luxury Club.

Vos réunions et évènements

Nos salles de réunion

  • Nombre de salles de réunion: 14

  • Surface maximum: 267 m²

  • Capacité maximum: 300 personnes

  • Capacité maximum en banquet: 220 personnes

En savoir plus

Les avis de nos clients
Sofitel Londres Gatwick

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL 4.4/5

41 695 avis

Note TripAdvisor 4.5/5

10 412 avis

2021 Certificat d'Excellence TripAdvisor
Certificat d'excellence 2021

Bien situé

Note Avis clients 5.0/5

D.s. En couple - 26/11/2021 Avis confirmés ALL

Très agréable

Dear Mr Sevens, We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Bien situé, très facile d'accès, accueil très professionnel et chaleureux

Note Avis clients 5.0/5

Piancaripert En couple - 28/03/2020 Avis confirmés ALL

Nous sommes arrivés sans réservation et nous avons pu avoir très rapidement une solution avec une chambre très confortable et un room service. Et surtout beaucoup d'aide du concierge pour imprimer nos billets et cartes d'embarquement, et bien sûr pour le taxi alors que nous étions en pleine crise covid.

Madam Ripert, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel London Gatwick. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame Ripert, en l’expression de nos sentiments les meilleurs. Katerina Stasinou Guest Relations Executive

Correct du la situation

Note Avis clients 3.5/5

. Professionnel - 26/03/2020 Avis confirmés ALL

L'ensemble du séjours c'est bien passée malgré la situation actuelle. Points noir les fraises complètement moisies dans l'assiette et l'odeur dans la chambre. A part c'est bien

Dear Mr. Jorthann s., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lelly Jane Balaz Guest Relation Executive

bonne situation geographique au terminal nord

Note Avis clients 4.0/5

M. J. En couple - 22/03/2020 Avis confirmés ALL

Personnel très accueillant, bar, restaurant et salle de petit déjeuner au top

Dear Mr.J. M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Allow me to share with you that we provide adapter and extension leads at the reception unfortunately we don't keep it in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lelly Jane Balaz Guest Relations Executive

Chambre indigne d’un sofitel, bruyante (moteur de clim ?) pas entretenue. Je n’ai pas dormi de la nuit.

Note Avis clients 0.5/5

B. J. Professionnel - 11/03/2020 Avis confirmés ALL

Chambre indigne d’un sofitel, bruyante (moteur de clim ?) pas entretenue. Je n’ai pas dormi de la nuit.

Dear j. B., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lelly Jane Balaz Guest Relations Team

Perfection de l' emplacement.

Note Avis clients 4.5/5

Pierre R. En famille - 07/03/2020 Avis confirmés ALL

Hotel dans le terminal , personnel charmant , restaurant ouvert très tard , rapport qualité / prix .

Dear R., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Bon accueil

Note Avis clients 5.0/5

Karen En famille - 25/02/2020 Avis confirmés ALL

Arrivé tôt suite 23 heures des vols, accueil professionnel et vite parti dans nos chambres.

Madame/Monsieur V., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel London Gatwick. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Parfait en tout point

Note Avis clients 5.0/5

L. En couple - 20/02/2020 Avis confirmés ALL

Propreté irréprochable, parfaitement situé dans le terminal, bel endroit, très calme, nombreux restaurants au sein de l’hotel, petits dej au top

Dear Mr. L. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. It would be most helpful if you could provide me with more details of your experience as we are always striving to improve standards within the hotel and we are always grateful for additional suggestions and comments. Thank you once again for your positive review and I look forward in hearing from you soon. Yours Sincerely, Guest Relations Team

Toute petite chambre, toute petite salle de bains, trop grand salon

Note Avis clients 3.0/5

Dantes En couple - 22/01/2020 Avis confirmés ALL

Il est possible que cela soit dû au fait qu’un volontairement j’avais cliqué sur “1 personne “ au lieu de “2personnes” bien que j’ai corrigé l’erreur dans les commentaires mais la taille des pièces de la “suite” était disproportionnée: toute petite chambre, toute petite salle de bains et très grand salon qui ne servait à rien.

Madame/Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Sofitel London Gatwick. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

Très médiocre

Note Avis clients 2.0/5

Anthony R. Professionnel - 18/01/2020 Avis confirmés ALL

45mn d’attente pour une assiette de pâtes . Isolation phonique digne d’un hôtel Formule 1 Pas de prise électrique à proximité du lit . Bref, un Sofitel qui n’en a que le nom ...

Dear anthony R., Thank you for taking the time to respond to our online guest survey following your recent stay at the Sofitel London Gatwick airport. We certainly do value your feedback as it helps us to monitor the standards and the services. I would like to take this opportunity to apologise for the shortfalls in our service that you experienced during you stay. As we pride ourselves in meeting and exceeding our guests' expectations, we were very disappointed to find that we did not meet your expectations in terms of the level of inconsistent service that you’ve received throughout the hotel. I have shared your feedback with our executive chef and the food & beverage manager to review as into why the service was slow. I have also informed the maintenance manager to review the layout of the electrical ports in the room. I understand how frustrating this might have been for you and as I cannot turn the clock back I would like to take this opportunity to put things right for your next visit to us. Could you please let me know when you are ready arrange your visit I will make sure that you are being personally looked after. Once again please accept my sincere apologies and we are looking forward to hearing from you. Kind regards, Madu Ariynayagam. Front of House Manager

Séjour en famille à 4

Note Avis clients 3.5/5

Vincent En famille - 09/01/2020 Avis confirmés ALL

Très bon hotel et service

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Excellente escale

Note Avis clients 4.5/5

Perand En famille - 05/01/2020 Avis confirmés ALL

Emplacement , diner tardif , express check-in et check-out , très bonne relation qualité/prix

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Très bon séjour

Note Avis clients 4.5/5

Carine En famille - 21/12/2019 Avis confirmés ALL

J’ai passé une nuit avec ma fille de 2 ans avant de prendre un avion le lendemain. Nous avons été très bien accueillies ! Le lounge du 8eme étage était super pour se reposer !

Dear Mrs C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

J'ai passé la nuit chez vous à Gatwick suiite à l'annulation de mon vol Easyujet le 12/12/2019

Note Avis clients 4.5/5

Peter G. Professionnel - 15/12/2019 Avis confirmés ALL

Nuit à votre hotel à Gatwick imprévue suite à l'annulation de mon vol, mais très agréablement surpris par le comfort de votre hotel et l'aimabilité du personnel

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Exceptionnel

Note Avis clients 5.0/5

Claude Professionnel - 10/12/2019 Avis confirmés ALL

Une nuit passee dans cet hotel. Chambre tres propre, moderne et bien equipee avec une literie de qualite. Personnel agreable et serviable.

Dear Mr b., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Très déçue

Note Avis clients 1.0/5

Anonyme Professionnel - 09/12/2019 Avis confirmés ALL

Bonjour, De nombreux points m ont déçu ( avec des questions ): - j avais une chambre Pour personne à mobilité réduite alors que l hôtel n était pas complet. Salle de bain pas agréable du coup. Pourquoi ai je eu cette chambre ? J ai pourtant fait attention à réserver en direct ... - insonorisation très mauvaise. Shuttle qui passe devant ma chambre toute la nuit. Impossible de dormir. L essence même d une chambre d hôtel n est il pas d y dormir ? - pas d adapteur prise électrique européenne dans la chambre alors que l hôtel doit avoir beaucoup d Européens comme clients ? Aussi N est ce pas un Sofitel ? J ai du payer un adaptateur à l hôtel pour recharger mon ordinateur. Cet équipement devrait être au minimum prêter par l hôtel.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would like to provide you with more explanations as into what has happened. Your booking came into our system as requesting a double room with disabled access, reason why you were allocated one. I could not agree more with you on the fact that this could certainly have been picked up by our team upon check-in. I was sorry to read that you found your room very noisy. Please rest assured that I have since updated your profile with your preferences in order to ensure that a room away from the shuttle is allocated to you, should you plan to come back at the hotel anytime soon. As for the adaptor, I have addressed your feedback to our senior Management for further review in order to prevent similar situations in the future. Mr B., whilst I cannot turn the clock back, I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us. Kindest regards, Marie Simon Guest Relations Executive

Sofitel

Note TripAdvisor 5.0/5

sylavie2016 En famille - 01/03/2019 Avis TripAdvisor

Très bonne accueil à la réception. Toujours excellent le repas du soir. Nous sommes arrivés très tôt et la chambre prête à notre arrivé. C'est toujours un immense plaisir de revenir au Sofitel de Gatwick.

Bonjour sylavie2016, Thank you for your 5 star review! I am thrilled to read that you were very happy with the facilities and service we provide. Your recommendations are highly appreciated and we look forward to welcoming you back at Sofitel Gatwick in not too distant future. Kind Regards, Yasmin Keen General Manager

Confortable

Note TripAdvisor 5.0/5

jean0n0 En famille - 03/01/2019 Avis TripAdvisor

Merveilleuse situation pour un décollage facile très tôt à GatwickLiterie très confortableCheck in et Check out efficaces car simplifiésDiner bon rapport qualité prix dans un cadre très agréablePersonnel serviable et sympathique

Bonjour jean0n0, I am pleased and grateful to read your 5 star review. I thank you for praising our high standards of service; I will definitely share your review and complements with our Ambassadors! Your recommendations are highly appreciated and we look forward to welcoming you back at Sofitel Gatwick in not too distant future. Kind Regards, Yasmin Keen General Manager

Excellent service

Note TripAdvisor 4.0/5

Ama8888 Professionnel - 30/11/2018 Avis TripAdvisor

Un personnel attentif, des prix raisonnables, un emplacement ideal, mais un restaurant extremement decevant et un petit dejeuner banal. Je conseille cet hotel pour des vols tot le matin. L'hotel est dans le Terminal Nord de Gatwick.

Bonjour Ama8888, Thank you for posting your comments relating to your most recent stay at the hotel. I am also grateful to read you had a wonderful stay and experienced the convenience of our Hotel being directly connected to North Terminal by a covered walkway. We are very thankful for your constructive feedback and we are looking forward to your next visits. Kind Regards, Yasmin Keen General Manager

La qualité Sofitel

Note TripAdvisor 5.0/5

Gihefcee En couple - 17/11/2018 Avis TripAdvisor

On ne se trompe généralement pas avec Sofitel. Accueil, service, chambres, restaurants impeccables.Une mention toute particulière pour le concierge qui a été d'un grand secours lorsque ma carte de crédit est restée coincée dans l'automate du parking; merci !

Bonjour Gihefcee, Thank you for your fantastic review. It is always a pleasure to receive positive feedback. I am delighted that you found our hospitality to your satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Yasmin Keen General Manager

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