Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.6/5 508 reviews

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Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  508 reviews

TripAdvisor Rating  4.5/5  2,323 reviews

Happy

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Sangat puas

👍

TripAdvisor rating 4.0/5

Slamet_Adiwiyono TripAdvisor review

Good hospitality Good fitness facility Need more cleanliness on swimming pool More variation on break fast food Good and cozy caffe …………………………………………… 👍👍👍👍🙏🙏🙏👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 …………..

Slamet_Adiwiyono yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan dari Anda. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager

Okay

Customer review rating 3.5/5

Ricky M. Business - Confirmed reviews ALL

Noisy from people knocking doors at night

Dear Ricky M., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Good stay, Good service, thank you

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good stay Well located Well swimming pool Good food Good staff

Dear Arif B., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Overall good, but definitely had some flaws.

Customer review rating 3.5/5

Wa Families - Confirmed reviews ALL

Before checking in, it was a hassle to find parking spots as they blocked the a lot of parking spots for an event. I had to go around a couple of times until they let me to park right in front of the hotel's main door. During checking in, it was relatively good just like other Accor hotels. However, we needed to ask for another room key as we were only given 1 upon check in, and were told that the room had already had another key inserted (which was not the case). Stay was fine, breakfast was fine. Staff was friendly as expected. Hopefully, they can sort the parking space problem to smoothen the overall process.

Dear Wiltonson A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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Other web-users rate our hotel

  • 109 reviews 8.4/10 Location
  • 416 reviews 7.6/10 Room
  • 744 reviews 9.2/10 Service
  • 8 reviews 7.3/10 WiFi
  • 502 reviews 9.2/10 Food
  • 220 reviews 8.7/10 Cleanliness
  • 182 reviews 8.8/10 Breakfast
  • 96 reviews 6.6/10 Comfort

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