Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 411 reviews

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Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  411 reviews

TripAdvisor Rating  4.0/5  1,913 reviews

Certificate of excellence 2023

Well Located

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Hotel is really well located. Easy access to old town by walk and to so many public transport options. Receptionist (male) was always very helpful and he did his job with a smile. Not 100% satisfied with breakfast and with restaurant. Having young children, we always find it convenient to chose a hotel where there is a restaurant on site. This time we only used it once...prices are 4 stars but NOT the food. Also, though the name is FAMILY AND FRIENDS THE SNUGGLY there was no kids menu. Also, we were not satisfied with the room cleaning services. We stayed in an executive room and unfortunately more than once dustbin, mugs & glasses were not cleaned, towels were not changed and beds were not done.

Dear Guest, Thank you for taking the time to share your review. It is heartening to hear of your satisfaction with our central location and the helpful assistance provided by our reception staff. We strive to ensure a comfortable and convenient experience for our guests, and it's rewarding to know we succeeded in these areas for you. However, we regret to hear that certain aspects of your stay did not meet expectations. While our restaurant aims to cater to guests of all ages, we have taken note of your comments regarding the absence of a kids' menu and will consider how we can better accommodate our younger diners in the future. Concerning your experience with room cleaning services, we maintain rigorous housekeeping standards, and we are sorry to hear of any oversights during your stay. Please be assured that this is not reflective of our usual practices. Additionally, we understand that the breakfast experience is crucial to starting the day on the right foot, and we regret that it did not live up to the high standards we aspire to deliver. While we don't have control over peak times which can result in seating limitations, we constantly strive to ensure a replenished and inviting breakfast buffet for all our guests. We value all feedback as it provides us with the opportunity to continually review and enhance our services. It would be a pleasure to welcome you again. Kindest regards, Markus Koller, Cluster General Manager

Great location and service

Customer review rating 4.5/5

Mandy Families - Confirmed reviews ALL

Great hotel located within walking distance of the inner city centre and public transport. Staff were friendly, breakfast was plentiful and rooms were clean and comfortable.

Dear Mandy, Thank you for giving us an excellent review. We are delighted to hear that our prime location and the service provided by our dedicated staff stood out during your stay. It's also heartening to know that our breakfast selection met your expectations and that you found our rooms to be clean and comfortable. We regret to hear about your dining experience at our Family and Friends restaurant. While our menu is designed to delight our guests, we apologize if the dessert did not match what was expected. We appreciate your kindness regarding our staff and will certainly look into the discrepancy to ensure our offerings are consistent with our menu descriptions. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Markus Koller, Cluster General Manager

Good stay

Customer review rating 3.5/5

Lalit Couples - Confirmed reviews ALL

Hotel room was clean and spacious . Staff is also very good and supportive. Overall value for money . Yes! Close to metro station

Dear Lalit, Thank you for sharing your review. We are delighted to learn that you found the hotel room to be clean and spacious, and that the service provided by our staff met your expectations. It is gratifying to note that you felt you received value for money during your stay. We appreciate your recognition of our efforts in sustainability, an initiative that is of great importance to us. Additionally, we are pleased that the hotel's central location near the metro station contributed positively to your experience. The whole team hopes to see you again in the future. Kind regards, Markus Koller, Cluster General Manager

Reception staff helpful

Customer review rating 2.5/5

Marcia Families - Confirmed reviews ALL

Cleaning service horrible and no education, enter my room without knocking.

Dear Marcia, Thank you for providing valuable feedback on your recent stay with us. We are pleased to learn that our reception staff met your expectations and were able to assist you effectively. However, it is with regret that we note your concerns regarding the housekeeping service. While we strive to maintain the highest standards of guest privacy and service, it appears we fell short of these goals during your visit. Please be assured that we are addressing this internally to ensure that our guests feel comfortable and respected at all times. We hope to have the opportunity of welcoming you back. All the best, Markus Koller, Cluster General Manager

Mixed stay

Customer review rating 2.5/5

Stefan H. Business - Confirmed reviews ALL

I never had in recent times a hotel stay where staff is so different in their approach. While the check in/ car parking was done in a way which was definitely not customer friendly and appalling, the check-out and change of room because of a defect aircon was done professionally and friendly. Also during breakfast time you have staff being very friendly and approachable and those who try to avoid any "hello" or welcoming gesture.

Dear Stefan, Thank you for taking the time to review your stay with us. We are truly sorry to hear that your experience with our check-in staff did not meet the high standards we strive to uphold. Our team is usually known for their attentiveness and courtesy, and we regret that we missed the mark during your arrival. Regarding the breakfast area, we understand that it can become crowded at times, and we are continuously exploring ways to enhance the comfort of our dining spaces, especially during peak hours. It is pleasing to note that your interaction with our staff during check-out and the issue with the air conditioning unit were handled professionally and to your satisfaction. We also appreciate your recognition of the friendliness of some of our breakfast team members. We will certainly use your comments as an opportunity to re-emphasize the importance of consistent and welcoming service across all areas of our hotel. We hope we have the opportunity of seeing you again in the future. Kind regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,045 reviews 8.8/10 Location
  • 1,030 reviews 7.1/10 Room
  • 815 reviews 8/10 Service
  • 25 reviews 7.8/10 WiFi
  • 592 reviews 6.9/10 Breakfast
  • 447 reviews 7.6/10 Cleanliness
  • 192 reviews 4.3/10 Value
  • 10 reviews 9.1/10 Wellness Area

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