Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 735 reviews

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Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  735 reviews

TripAdvisor Rating  4.0/5  1,937 reviews

Certificate of excellence 2023

Prima locati

Customer review rating 4.0/5

Francois Business - Confirmed reviews ALL

Centraal hotel uo to standard

Beste François, Bedankt voor uw feedback. We zijn verheugd dat u de locatie van Novotel Wien City waardeert, met zijn centrale positie op slechts een korte wandeling van de prachtige oude stad en vele culturele hoogtepunten. We betreuren het echter te horen dat niet alles tijdens uw verblijf naar wens was. We bieden onze excuses aan dat de douche niet voldeed aan onze hoge standaarden van onderhoud en comfort. We nemen uw opmerkingen serieus en zien dit als een kans om onze service te verbeteren. Verder begrijpen we dat het essentieel is dat alle faciliteiten van onze kamers in optimale staat zijn en streven we ernaar om dit te waarborgen. We hopen dat u heeft kunnen genieten van de vele faciliteiten en diensten die ons hotel te bieden heeft, zoals de gevarieerde ontbijtbuffet, onze comfortabele vernieuwde kamers en de gezellige 'Family and Friends'-restaurant. Daarnaast nodigen we u uit om bij een toekomstig verblijf de rustige sfeer aan de achterzijde van het hotel of onze exclusieve Executive kamers met balkon te ervaren. Graag tot een volgende keer. Met vriendelijke groet, Markus Koller, Cluster General Manager

Well located

Customer review rating 5.0/5

Radica Families - Confirmed reviews ALL

Very good service

Dear Radica, Thank you for taking the time to share your feedback. We are pleased that you found our service to your liking, and that our central location contributed positively to your time in Vienna. However, we note your comments regarding the separate toilet arrangement. We understand that preferences vary, and we strive to provide accommodations that meet the diverse needs of our guests. We appreciate your feedback as it helps us to understand where enhancements are most needed. We hope that you will stay with us again in the future. Best wishes, Markus Koller, Cluster General Manager

Outstanding!

TripAdvisor rating 5.0/5

alanherbie Solo travel - TripAdvisor review

This hotel has been excellent for me. I stayed there during the summer and it was a very positive experience, and I stayed again in September and it was equally impressive. The staff were very welcoming and helpful, Chantal was very kind and her colleagues were too. Great location, very comfortable rooms, great facilities and everything for a fine stay. I’ll be returning for sure. Many thanks to everybody there!

Dear Alan, Thank you for your positive review, we appreciate it. It's truly rewarding to know that your stay with us at Novotel Wien City was a remarkable one. We are delighted that you appreciated our welcoming staff, comfortable accommodations, and the convenient location of our hotel. It is great to hear that Chantal and her colleagues were able to make your stay even more enjoyable. Your kind words affirm the hard work we put into ensuring our guests have a wonderful experience. We look forward to seeing you on your next visit. Kind regards, Markus Koller, Cluster General Manager

Good position

Customer review rating 3.0/5

Antonio Couples - Confirmed reviews ALL

Room was ok but not cleaning after first night

Dear Antonio, Thank you for taking the time to review your stay. We are delighted that you appreciated our hotel's location, which offers convenient access to Vienna's city center and its many attractions. However, we apologize for the oversight regarding the daily cleaning of your room. Our standard practice is to provide housekeeping services daily to ensure a comfortable and welcoming environment. We understand this is an important aspect of our guests' experience and regret any inconvenience this may have caused during your stay. We hope you were able to appreciate the freshly renovated rooms and modern amenities, such as the high-speed wifi and the comfortable allergy-free pillows, adding to the comfort of your visit. We all hope to welcome you back on a future visit. Kindest regards, Markus Koller, Cluster General Manager

Good beds. Nice Location, friendly and helpful staff,

Customer review rating 4.5/5

Ella Families - Confirmed reviews ALL

Travel alot and this Hotel is very nice. Only downhill on the overall experience was the breakfastbuffet (the selection of food is superb) but the way it is designed is rather kaotic - Over all a very pleasant stay

Dear Ella, Thank you for taking the time to share your feedback. We are delighted that you had such a pleasant experience at our hotel. It's wonderful to hear that you found our beds comfortable and our staff friendly and helpful. We take pride in providing a welcoming atmosphere for all our guests, and it's rewarding to know that our team's efforts were appreciated. However, we apologize for the inconvenience you experienced with the breakfast buffet layout. We understand that a well-organized dining area is crucial for a smooth start to the day. Your comments have been noted, and we are reviewing the current setup to enhance the flow and overall experience for our guests. Nonetheless, we're pleased that you enjoyed the superb selection of food at our breakfast buffet. Our restaurant, Family and Friends, offers a variety of regional and international specialities prepared with fresh, seasonal ingredients. We're glad this quality was reflected in our breakfast offerings as well. Finally, we're thrilled that you appreciated our location. Being situated just a short walk from Schwedenplatz and the city centre allows our guests to easily explore Vienna's old town, including attractions like St. Stephen's Cathedral and the Prater. We hope to have the pleasure of welcoming you back for another enjoyable stay at Novotel Wien City. Best wishes, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,095 reviews 8.9/10 Location
  • 1,066 reviews 7/10 Room
  • 883 reviews 8/10 Service
  • 17 reviews 6.5/10 WiFi
  • 609 reviews 6.9/10 Breakfast
  • 484 reviews 7.3/10 Cleanliness
  • 210 reviews 4.1/10 Value
  • 13 reviews 7.8/10 Wellness Area

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