Novotel Tunis 4 stars

Customer review rating (ALL Rating) 4.4/5 831 reviews

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Description

Hotel extras

  • A 15-minute drive from Tunis-Carthage airport

  • Roof fitness room

  • Hammam and massages (fee applies)

  • Free Wi-Fi

  • Private covered parking

Our accommodation(s)

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Hotel location

Novotel Tunis

Avenue Mohamed V
1002 TUNIS
Tunisia

GPS:36.811634, 10.184235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  831 reviews

TripAdvisor Rating  3.9/5  528 reviews

Customer review rating 0.5/5

Ahmed C. Z. Business - Confirmed reviews ALL

My long stay at this hotel was extremely disappointing. Despite being a Platinum member, I did not receive a proper welcome or respectful treatment. The level of professionalism and hospitality was far below expectations, with consistently poor service and unacceptable staff behavior throughout my stay. This experience does not reflect the standards of a hotel that claims to value its guests or loyalty members.

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 2.5/5

Khairi E. E. H. Business - Confirmed reviews ALL

Overall, the stay was satisfactory, with good facilities, efficient service, and a comfortable environment.

Dear guest, Thank you for your feedback. We are pleased to hear that you appreciated our location, facilities, and service. However, we regret that your overall experience did not meet your expectations. Your comments are important to us as we strive to enhance our guests' experiences. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 3.0/5

Francois D. Business - Confirmed reviews ALL

After several stay, I'm a bit frustrated by probleme of hot water (technician come several times) and that restaurant menu are not renew.

Dear guest, Thank you for your feedback. I apologize for the inconvenience you experienced with the hot water and the restaurant menu not being updated. Your comments are valuable as they help us improve our services for future stays. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 3.5/5

Ameur Z. Solo - Confirmed reviews ALL

Excellente

Cher client, Je vous remercie pour vos commentaires positifs concernant l'emplacement de notre hôtel. Nous sommes heureux que vous ayez trouvé votre séjour agréable. Nous restons à votre disposition pour toute suggestion d'amélioration. Cordialement, Mohamed Trabelsi Directeur Général

Customer review rating 3.5/5

Lyes A. Business - Confirmed reviews ALL

could not abtain what i have requested when i made the booking over Accord App ( means i requested Gluten Free Pancake and Egg for the Breakfast unfortunatelly are not available ).the Staff in IBIS Hotel SFAX are better and provide all the need .

Dear guest, Thank you for your feedback regarding your recent stay. I apologize for the unavailability of the specific breakfast items you requested. Your comments about the service at our partner hotel are appreciated, and I will share your feedback with our team for consideration. Sincerely, Mohamed Trabelsi General Manager

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Other web-users rate our hotel

  • 117 reviews 9.4/10 Location
  • 234 reviews 6.9/10 Room
  • 374 reviews 9.3/10 Service
  • 8 reviews 6.7/10 WiFi
  • 148 reviews 8.3/10 Food
  • 120 reviews 9.1/10 Cleanliness
  • 105 reviews 6.9/10 Breakfast
  • 42 reviews 3.8/10 Value

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