فندق بولمان زمزم مكة 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.8/5 2,365 أراء

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الوصف

فندق ALLSAFE معتمد

خدمات الفندق الإضافية

  • على بعد لحظات من المسجد الحرام والكعبة المشرفة.

  • إطلالات جزئية على الكعبة المشرفة والمسجد الحرام وجبل النور (غار حراء).

  • غرفة وأجنحة فسيحة

  • خدمة إنترنت لاسلكي مجانية

  • يقع بجوار جناح التسوق الذي يضم مجموعة كبيرة من العلامات التجارية العالمية.

الإقامات المتوفرة لدينا

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موقع الفندق

فندق بولمان زمزم مكة

مجمع أبراج البيت, وقف الملك عبد العزيز
21955 مكة
السعودية

نظام تحديد المواقع العالمي (GPS):21.419314, 39.824662

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.8/5  2,365 أراء

تقييم TripAdvisor  4.0/5  2,952 أراء

2023 شهادة تميّز

Scam! Stay away!

ملاحظة Tripadvisor 1.0/5

Road15858374204 العائلات - تقييم TripAdvisor المعتمد

Absolutely disgraceful. I booked the hotel for one night for ease for my family. They charged almost £600 for one night. Upon arrival they told me by booking was cancelled. Ended up disputing with them for several hours of my 24 hours in Makkah. This was back in December 2023. It’s almost end of February 2024 and I am still waiting for a refund despite being promised by Haytham the night duty manager that I will get a full refund. I would avoid this hotel at all costs!

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

My new place to stay in the haram

ملاحظة Tripadvisor 5.0/5

pseudonomad تقييم TripAdvisor المعتمد

My review of the Pullman ZamZam Makkah Having stayed at the Medina branch twice and reading some bad reviews I was apprehensive to book here However we booked via accors and got a competitive price for half board so decided to book a suite for 5 adults and 1 child The lobby is clean, smells great and the staff are very accommodating The suite looked a bit tired, and dated but has a side haram view which is worth it. It is also connected to the haram so we have regular Adhan and Salah broadcasting There is a lounge area with dining table, kitchenette, 2 bathrooms and 2 bedrooms The rooms are clean and the staff clean them regularly . Iron is available as well as a small fridge and kettle There is a musty smell occasionally in the bathroom which is expected at a hotel which needs an update Breakfast and dinner was well worth it. The staff were very attentive , especially the Moroccan chef. There were beautiful canapés , and beautifully presented desserts. It is fresh with a lot of healthy food variety as well . It’s better than having to queue for junk food at the food court The breakfast was better than the Pullman ZamZam Medinah although their breakfast is nice. The key reason to book is the competitive price in comparison to its neighbours, and location to the haram. Room service - delicious food ordered via a QR code , you can also use the code to you request housekeeping The hotel is accessed by coming from the lifts in the clock tower to P11, then enter the lobby There is even a masjid a floor below if you are late to the haram. Is this a 5 star hotel? Almost if they can correct the wear and tear and update the rooms Would I stay again? Of course I would especially when the price is competitive

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Alhamdulillah. Appreciate more lighting inside the rooms for better visibility.

ملاحظة Tripadvisor 5.0/5

Abdul Wahed K تقييم TripAdvisor المعتمد

Rooms, amenities, restaurants, & various services were excellent. Compliments for cordial hotel staff behaviour & services. Special mentions: Parvez Bhai, Kamal Bhai, & Shahin Bhai (Housekeeping services); Jahir Bhai, Nasir Bhai, & Ashikur Bhai, & Hossain Bhai (Bellmen).

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

غير راضى اطلاقا عن الاقامة

ملاحظة أراء العملاء 0.5/5

د/ ع. ج. العائلات - تقييمات مؤكدة لفندق ALL

التجربة سيئة بكل معنى الكلمة مستوى النظافة سيىء لم احصل على الغرفة التى طلبتها التعامل فى الاستقبال سيىء لا يوجد من يقوم بحل المشكلة انتقلت ثلاث مرات الى ثلاث غرف و الغرف الثلاثة اسوأ من بعض الاثاث قديم و لا يرقى الى مستوى فندق خمس نجوم للاسف لن انصح أي شخص بالذهاب الى الفندق

الضيف/ضيفنا العزيز السيد ...السلام عليكم ورحمة الله, بعد التحية الطيبة تقبل الله عمرتكم وجميع صالح الأعمال في البداية نود أن نشكركم على إيجاد الوقت لتواصل رأيكم معنا بالنسبة لتجربتكم الأخيرة فى فندقكم زمزم بولمان مكة إسمح لنا أن نقدم لكم خالص أسفنا أن تجربتكم الأخيرة معنا لم تحظى على كافة التوقعات الخاصة بكم وكنا نتمنى أن لو كنتم قد حظيتم بتجربة سعيدة لا تنسى حيث أن هذا هو هدفنا الذى نسعى جاهدين لتحقيقه لجميع عملائنا, كل ماذكرتموه فى فى خطابكم من نقاط سلبية بالتأكيد ليست مقبولة و نحن نتفهم جيدا مدى إستيائكم لذلك نؤكد لكم أننا وجميع طاقم العمل بالفندق بالفعل نعمل جاهدين على تفادى كل هذه السلبيات فى عملنا اليومى وأتمنى أن لا تعطيكم هذه التجربة مؤشرا على مستوى الخدمة التى يقدمها زمزم بولمان مكة مرة أخرى أرجو قبول إعتذارنا كما نتطلع للترحيب بكم مرة أخرى كما نتمنى أن تتيح لنا الفرصة لكى نتشرف بكم مرة أخري لتعويضكم عما لاقيتموه و نقدم لكم خدمة أفضل فى المستقبل القريب ورجاء التواصل معنا عندحجزكم للزيارة القادمة إن شاء الله قبل وصولكم لعمل كافة الترتيبات ونعدكم ببذل كل مافى وسعنا لتعويضكم عن تجربتكم هذه وجعل إقامتكم المقبلة معنا إن شاء الله تجربة لا تنسى مع خالص الشكر و التقدير مصطفى سندي مدير علاقات النزلاء Mu…

Amazing service

ملاحظة Tripadvisor 5.0/5

Toli B تقييم TripAdvisor المعتمد

It was amazing. We loved how the service, the serviceman Amin was amazing in cleaning the room, smiling all the time. The breakfast was amazing. Everything was good, we really enjoyed it. We hope to comeback again soon and recommend friends and family to come!

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

بالاشتراك مع TripAdvisor

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