Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,316 reviews

Novotel Cardiff Centre - Image 1
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Hotel extras

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Non contractual photo

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,316 reviews

TripAdvisor Rating  4.0/5  2,925 reviews

Lovely staff, but accommodation not up to scratch

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Room was not soundproofed as claimed in description. There was connecting door to next room and could hear everything that was said next door including in early hours of morning. Had booked room which should have had sofa bed but there wasn’t a sofa. There were also silverfish in the room. Staff were lovely and downstairs and pool all good.

Enjoyable stay in Cardiff

Customer review rating 4.0/5

Sarah Couples - Confirmed reviews ALL

We had a comfortable room and a lovely meal in the customs shed. Stayed for 3 nights. Parking was easy and the location was quiet but only a short walk to the city centre. The room could do with more lighting and a mirror by the hairdryer. The gym was good, the pool was very busy.

Location is good, but the hotel take no response to my complaints

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I checked in on 3 April and found that the toilet cistern is quite slow in replenishing the water(take 15-20 minutes) I report it to the lady at reception that evening, she told us that the whole hotel rooms have this problem not just mine, also no technician is available at that late hour. 2 days later when we returned to the room and found that the cistern was just dripping and takes hours to replenish. The next morning I approached the reception, and the lady there agreed to have someone to look into the problem. When I returned that night nothing had done, since then not enough flushing water even for wee wee. We have to either use the litter bucket to fetch water to flush or use the toilet on the ground floor. I try to scan the QR code and use the chat and write to the manager, all with no response. So my holiday ended up paying to get a toilet cleaning job. That is all my experience in this hotel.

Great location

Customer review rating 4.0/5

Ben Families - Confirmed reviews ALL

Mary at reception was fantastic and managed our checkin really well. Hotel is a bit tired but great for a short family trip that’s really well located for central Cardiff

Excellent Stay

Customer review rating 5.0/5

A. S. Families - Confirmed reviews ALL

Very Friendly team and great food 7 beverage Service.

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Other web-users rate our hotel

  • 829 reviews 9.2/10 Location
  • 1,625 reviews 5.5/10 Room
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  • 14 reviews 5.4/10 WiFi
  • 834 reviews 5.4/10 Comfort
  • 722 reviews 5/10 Cleanliness
  • 629 reviews 8.3/10 Pool
  • 618 reviews 8.3/10 Breakfast

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