Novotel Cardiff Centre

Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 1,023 reviews

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Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CUSTOMS SHED CARDIFF Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,023 reviews

TripAdvisor Rating  4.0/5  2,752 reviews

As friendly and efficient as always

Customer review rating 4.0/5

Roisin Solo - Confirmed reviews ALL

Even though it's a little further out of the city centre, this is my first choice hotel in Cardiff. I would have given a higher rating but this time 'round I was in a room with some sort of maintenance cupboard in the corner by the window (room 313) that emitted a fairly loud hum constantly. Not too much of a nuisance to me as I sleep with earplugs in but it could be irritating to guests with sensitive hearing. All in all though, a pleasant stay. Thanks.

Dear ROISIN, We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Rooms Division Manager

Good location

Customer review rating 5.0/5

Lisa S. Families - Confirmed reviews ALL

Nice and clean. Easy quick walk to CIA for an event! Breakfast was delicious! Lovely pool too.

Dear LISA, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Division Manager

best hotel in Cardiff (with its cousin Ibis Cardiff Central)

Customer review rating 4.5/5

Lm Solo - Confirmed reviews ALL

High standard and a very welcoming staff, always ready to help.

Dear LAETITIA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kamilla Robak Rooms Division Manager

Needs improvement

Customer review rating 3.0/5

Rose Couples - Confirmed reviews ALL

Greeted amazingly by staff, Very hard beds not comfy Shower turns cold then very hot very 1 minute literally, so from a bad sleep to a horrible shower we wernt best pleased. No shower gel only shampoo conditioner and hand-wash. Brown scum all around shower glass

Dear ROSIE, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Good stay

Customer review rating 4.0/5

Jo Families - Confirmed reviews ALL

Friendly helpful staff Great buffet breakfast Had a family suite- plenty of space

Dear JO, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Divison Manager

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Other web-users rate our hotel

  • 620 reviews 9/10 Location
  • 1,318 reviews 5.1/10 Room
  • 1,237 reviews 8.2/10 Service
  • 8 reviews 5.9/10 WiFi
  • 683 reviews 3.8/10 Cleanliness
  • 628 reviews 4.9/10 Comfort
  • 544 reviews 7.2/10 Breakfast
  • 516 reviews 6.7/10 Pool

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