Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,319 reviews

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Novotel Cardiff Centre - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

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Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,319 reviews

TripAdvisor Rating  4.0/5  2,925 reviews

Nice stay, but left a personal belonging behind which has disappeared

TripAdvisor rating 3.0/5

elliffer Friends getaway - TripAdvisor review

I had a nice experience staying at this hotel with my friends in February. We stayed for two nights, which was pleasant enough. Walking distance from city centre and nice rooms. On the downside i did leave an item in my room - initially the hotel did call my friend (who made the booking) to let her know. I emailed the hotel and was advised by a member of staff to arrange a courier to collect the item. After i did this and emailed the hotel the confirmation details, I didn’t hear back from them again. I have emailed a few times and are being seemingly ignored. As the item left behind was not cheap, I can’t help but feel like I have been played. If someone from the hotel would like to contact me regarding this, it would be appreciated.

Dissapointed

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Hotel was nice, room was nice, extremely dissapointed that there was no heating in the room except for 2 small electric heaters that didn’t heat the room through the night and it was cold. On top of this when I complained in the morning I was told a manager would be in touch and still no manager reply.

Dear Christopher, Thank you for staying with us. we are sorry to hear about your experience with the heating in your room. We apologize for any inconvenience caused and appreciate your feedback. I have reached you by email to address your concerns which i truly apologise. we want to thank you for staying with us and please do contact me if you decide to stay with us in future for much better and cooler experience. Best regards, Trevor Fernandes Assistant General Manager.

Nice stay as always

Customer review rating 3.5/5

G. Business - Confirmed reviews ALL

I always enjoy my stay at Novotel Cardiff, I have stayed here around 10 times previously. However on this stay I was a little disappointed that I did not have a fridge in the room, as every other time I did, so I prepared my lunches at home.

Dear G., Thank you for your loyalty and for sharing your feedback. We are glad to hear that you usually enjoy your stays with us. We apologize for the inconvenience regarding the fridge in your room as now they are placed in upgraded rooms. We appreciate your understanding and hope to welcome you back for an improved stay where we can upgrade your room in future subject to availability. Best regards, Trevor Fernandes Assistant General Manager.

Novotel Cardiff

Customer review rating 5.0/5

Antonio C. Families - Confirmed reviews ALL

Everything perfect

Dear Antonio, Thank you for your positive feedback. We are delighted to hear that you found everything perfect during your stay at Novotel Cardiff Centre. We look forward to welcoming you back soon. Best regards, Trevor Fernandes Assistant General Manager.

Very disappointed

Customer review rating 1.0/5

V B. Families - Confirmed reviews ALL

We paid a bit more to stay in a 4star hotel. This hotel is definitely not 4 star. The hotel is unclean, you walk in and there is a filthy sofa just as you walk in. The felt grubby, there was something all over the net curtain which we have photographed. A mirror had been removed leaving a picture surround where two different paints had been used and holes where the mirror once was, there was no mirror near the hairdryer which was attached and could not stretch to the long mirror. My daughter didn’t want to take a shower because the shower felt dirty. We paid for our stay on arrival and parking, on our last day we were told we still owed money and charged the wrong rate which we were really unhappy about, as it was not our mistake. The location of the hotel is good for accessing Cardiff, however, we would never stay there again following our disappointment and experience.

Dear V B., Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at our hotel. Your comments regarding the cleanliness of the room and the unexpected additional charges have been duly noted, and we will address these issues with our team to ensure such lapses are not repeated. we have also received your feedback email sent to us where it has been forwarded to the maintenance team to fix all the issues you listed. We understand the importance of maintaining high standards in all aspects of our service. Please feel free to speak in reception where the team could have changed your room. While we are glad you found the location convenient, we regret that your overall experience did not meet your expectations. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay. Best regards, Trevor Fernandes Assistant General Manager.

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Other web-users rate our hotel

  • 829 reviews 9.2/10 Location
  • 1,625 reviews 5.5/10 Room
  • 1,558 reviews 8.6/10 Service
  • 14 reviews 5.4/10 WiFi
  • 834 reviews 5.4/10 Comfort
  • 722 reviews 5/10 Cleanliness
  • 629 reviews 8.3/10 Pool
  • 618 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.