Mercure São Caetano do Sul Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 5.141 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 19 Serviços

Extras do hotel

  • Estadia gratuita para crianças com idade inferior a 12 anos

  • Apartamentos confortáveis, com cafeteira Nespresso em uma cozinha americana

  • Estacionamento Terceirizado

  • 21 minutos de carro até o acesso à Rodovia Anchieta

  • 35 minutos de carro até o Aeroporto de São Paulo - Congonhas

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure São Caetano do Sul Hotel

Rua Alegre 440
Bairro Santa Paula
09550250 sao caetano do sul
brasil

Fax: (+55)11/42289011

Check-in a partir das 12h00

Check out até as 12h00

  • De avião

    CONGONHAS A 16 km / 9,94 milhas

  • De avião

    GUARULHOS A 25 km / 15,53 milhas

  • De trem

    ESTACAO SAO CAETANO A 3 km / 1,86 milhas

  • De trem

    ESTACAO UTINGA A 2 km / 1,24 milhas

GPS:-23.620251, -46.553455

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião

Restaurante Patagonia

Restaurante tipico Italiano. Oferece carta de vinhos nacionais e internacionais. Ar condicionado e som ambiente. Buffet de feijoada todos os sábados.

Nossas acomodações

Para uma hospedagem de curta ou longa permanência aproveite o máximo de conforto que oferecem nossos apartamentos. Com opção de andares não fumantes nossos apartamentos são climatizados e possuem 1 dormitório, sala com bancada de trabalho, cozinha americana e varanda.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 7

  • Tamanho máximo: 65

  • Capacidade máxima: 90 pessoas

  • Capacidade máxima para banquete: 30 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure São Caetano do Sul Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

5.141 comentários

Classificação no TripAdvisor 4.0/5

465 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

A little outside the centre but well worth the commute

Classificação TripAdvisor 4.0/5

danielmatten Solo travel - 05/12/2019 Avaliação certificada TripAdvisor

I didn't need a hotel bang in the centre of Sao Paulo, so I chose this one as it was walking distance from a train station. The price was less than half a comparable hotel in the centre of Sao Paulo and the hotel didn't disappoint at all. I had spent one night in a hotel in Repubblica having arrived late at night into GRU and found the area unsavoury and uncomfortable. The surroundings of this hotel are however very pleasant. It is a 10-15 minute walk to the nearest station and the train journey into town is about 25 minutes. It is only 4 BR$ each way (1US$ or 80p) however as you don't pay anything to transfer from the train to the metro. The staff were excellent. All the front desk staff spoke English and were efficient and helpful. The rooms are large - there is a separate kitchen area (no crockery or cutlery though) and lounge area as well as bedroom and bathroom. My room had a balcony but with not much of a view. The pool area on the rooftop is pleasant and I had it to myself for most of the time. I did not eat there or use the bar.

Dear Daniel, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

My hotel in Sao Caetano do Sul

Classificação TripAdvisor 5.0/5

ptfmachado Business - 14/10/2019 Avaliação certificada TripAdvisor

Going to there the best hotel sure is Mercure Great service and deal Nice breakfast and excellent room service Also excellent is facility like swimming pool Must to say that the restaurant an Italian style is excellent

Dear Machado, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

A good stay.

Classificação TripAdvisor 4.0/5

Yoshio F Business - 25/09/2017 Avaliação certificada TripAdvisor

It's a little bit old hotel, but comfortble. It is located at very convenience place, near to supermarket, drugstore, convenience store and restaurants. The staffs are attencious and prompt to solve any problems.

Dear Yoshio Thank you for share your comments about your stay, hope to receive you again. Juliana Souza/Assistant Manager

JCDaniel - Mercure São Caetano - September 2017

Classificação TripAdvisor 5.0/5

jo_ocarlosdobnerd Friends getaway - 11/09/2017 Avaliação certificada TripAdvisor

Very good stay.... Only recomendation is the restaurant ... It is not in the same level as the hotel as a whole... Service and food presentation very low when compared to price. But the accomodation OK

Dear Daniel Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

Opinion

Classificação TripAdvisor 3.0/5

689ulissesp Business - 29/05/2017 Avaliação certificada TripAdvisor

Good price for a Mercure hotel, but the breakfast is to expansive, it is almost the same offered by IBIS Santo André, but it costs the doble of the price. There is no standard on the reception, some times it is very good, some times it is horrible. The standard room has a not used door that gave me the impression that some one could enter the room any time during the night, it is weird.

Dear Guest I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

Good Location

Classificação TripAdvisor 4.0/5

Yoshio F Business - 04/04/2017 Avaliação certificada TripAdvisor

Great location. The hotel is located near to downtown, drugstore, supermarket, restaurants... In spite of a little bit old, the hotel is very comfortble and the attendants are very friendly and the services too.

Dear Mr Yoshio, Thank you for your feedback. Certainly your comments will be replicated to the team. Best Regards Ana Paula Campos Front Desk Leader

Good Stay at Mercure Sao Caetano

Classificação TripAdvisor 4.0/5

Vicente D Family - 07/01/2017 Avaliação certificada TripAdvisor

Hotel was clean in spite of the construction in progress, the hotel team is well trained and welcoming making all efforts to make you feel comfortable. Suggestions to improve: Using a comforter on the bed is nice, but not a great idea during summer.

Dear Mr. Vicente, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Amazing location

Classificação TripAdvisor 5.0/5

matheusb949 Business - 01/08/2016 Avaliação certificada TripAdvisor

The hotel is well located, it's possible to walk across safe streets and enjoy a tasteful BBQ in Vivano Restaurante, near to the hotel. Also, the place is good and it's easy to go to another locations by car, taxi, or bus.

Dear Matheus, We are so glad to receive a positive feedback from you. We hope to see you soon in the near future. Best Regards, Ana Front Desk Leader Mercure São Caetano

Mercure like an Apart hotel - Great for long stay

Classificação TripAdvisor 4.0/5

Antonio C Solo travel - 20/01/2016 Avaliação certificada TripAdvisor

That's the second or third time I'm staying at this property. Very clean, home like an apart hotel with convenience of a bar, small kitchen, large room and sofa and 2 LED/LCD screens. Le Club's Silver benefit of free drink unfortunately was not presented.

Hello Dear Guest, We are very glad to receive your opinion, and we hope we continue making all our Guests exceeding all the expectations. We hope to see you soon, and thank you very much for your time. Best Regards, Ana Paula Campos Front Desk Manager Mercure São Caetano

Survey about Mercure

Classificação TripAdvisor 4.0/5

silvaw15 Family - 28/12/2015 Avaliação certificada TripAdvisor

I and my Family (Wife and 1 son) stayed at Mercure at begining of this month and I can to say that was everything excellent (Room, localization, price, restaurant service and staff employees). To be honest, Mercure São Caetano is an excellent choice!!

Dear Guest, We are very glad to receive your comments, and we hope we continue making all our Guests exceeding all the expectations. We hope to see you soon, and thank you very much for your time. Best Regards, Ana Paula Campos Front Mercure Sao Caetano

Good

Classificação TripAdvisor 4.0/5

marciodsr Couples - 15/07/2015 Avaliação certificada TripAdvisor

I liked the hotel. The price is a bit high for the standard offered. The location is good and quiet street. The apartment is nice, with good space. The difference went to the kitchen option and can prepare meals on their own.

Dear Marcio, Thank you for staying at Mercure Sao Caetano, you feedback is very important to us. In our hotel we have to two apartment options. Superior with 42 mts2, kitchen and living room. And the standard with 17mts2 only room and bathroom with shower. In your next hosting please refer to the values in the mercure.com site Best regards Mercure Sao Caetano Team

A pleasant surprise

Classificação TripAdvisor 4.0/5

Ikemokeke Friends getaway - 13/07/2014 Avaliação certificada TripAdvisor

My stay with my friends was a pleasant surprise.... The cuisine was excellent,the apartment layout is very functional.... The first thought that crossed my mind ,after the first night,was to bring my family her for a holiday....it really feels like home!

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management, Mercure São Caetano do Sul

Good option for Sao Caetano

Classificação TripAdvisor 4.0/5

Ricardo S Business - 13/07/2014 Avaliação certificada TripAdvisor

Great staff, very welcoming and helpful, good restaurant but a little expensive but in SP you have to get use to pay more for good food, good breakfast buffet. Gym can improve, needs more common areas.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano do Sul

A pleasant stay

Classificação TripAdvisor 5.0/5

Stephano J Couples - 11/03/2014 Avaliação certificada TripAdvisor

I had a pleasant stay in the hotel, the staff was very friendly and helpful. My room was refurbished and a welcome home feeling. The thing I didn't like was the food from the room service, it was not tasteful and needs improvement.

Dear Mr Utrecht, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Good Hotel with Kitchen

Classificação TripAdvisor 4.0/5

rpbora Business - 18/12/2013 Avaliação certificada TripAdvisor

Mercure Sao Caetano is a good hotel with a kitchen where one can cook food. This is a great feature for people like me who dont like to eat food outside. The breakfast and the restaurant is average. The people at the reception speak good english. There is a supermarket just two blocks away which has almost everything one needs.

Terrible bed

Classificação TripAdvisor 3.0/5

Paulo R O Business - 27/10/2013 Avaliação certificada TripAdvisor

Stayed for one night and room assigned was extreamely small with very unconfortable closet bed style. Had to close the door and remove the mattress to the floor to be able to sleep. I am a gold Leclub guest and expected an upgraded room upon checkin instead of a downgrade.

Dear Guest, Thank you very much for your feedback. I am very sorry to hear about your experience at Mercure São Caetano do Sul and would like to apologize for the inconvenience. Please be assured that I am following up with my reception team to ensure all our guests from Le Club receive the up grade to our Superior Rooms when the rooms are available. I also would like to mention that we are just about to start our renovation in the Hotel and certainly the bed configuration and lay out of the Studio Apartments is our priority. Once again thank you for you feedback and should you need further assistance I will be pleased assisting you. Warm Regards, Denis Mioli General Manager

Review

Classificação TripAdvisor 1.0/5

Tour463313 Business - 20/09/2013 Avaliação certificada TripAdvisor

They were little red ants everywhere, the lady fro room service did not speak english so she just hung up on me, the couch was made out of plywood and fabric. I had to stay an extra night and with no effort at al they said NO. VERY disappointing stay overall, Probably the worst experience I have had in over 10 years.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Caetano do Sul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Denis Mioli General Manager Mercure São Caetano do Sul

The less satisfactory hotel I have stayed in Sao Paulo....

Classificação TripAdvisor 2.0/5

FWT1224 Business - 02/05/2013 Avaliação certificada TripAdvisor

This one is the fifth hotel that I have stayed in SP during these years when I had business trip in BR and I was satisfied with all previous four until this one..... First, I think the employee training needed to be improved, some employees work with a very cold face.. seems that we are not welcomed to stay in this hotel... and sometimes I need to call several times to let the reception pick up the phone... And the training of room cleaning is not well trained, they don't pay attention if I still have shampoo or shower gel to use, I needed to put the empty box on the ground to remind them ... my room has small kitchen and should have basic kitchenware as other Mercure hotel I think but they don't pay attention on this until I asked them to bring in.. I ran out my tissues few days ago and till today I have no tissues yet (note: I'm still living here because of business needs) The room that I stay is very noisy because of the traffic from the street.. I didn't ask more to change the room, because this is the second room and keeps the same and you know it very annoying to change the room with all things unpacked... I'm not satisfied with the hotel service and I really think that you need to consider to improve the employee training in this hotel..feels everything is very unorganized.. and I never saw this in other Accor hotels.. I'm your royal Accor business platinum member and this is the first time I feel disappointed with your hotel... Thanks!

Dear Guest, Thank you kindly for your feedback. In the name of Mercure São Caetano do Sul I would like to apologize for the inconvenience. I also would like to inform that training has been provided specially for the Reception Team regarding the importance of welcoming and availability for our Guests. Once again I thank you for the information and feedback. Warm Regards, Denis Mioli General Manager

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