Great location. The hotel is located near to downtown, drugstore, supermarket, restaurants... In spite of a little bit old, the hotel is very comfortble and the attendants are very friendly and the services too.

Hotel was clean in spite of the construction in progress, the hotel team is well trained and welcoming making all efforts to make you feel comfortable. Suggestions to improve: Using a comforter on the bed is nice, but not a great idea during summer.

The hotel is well located, it's possible to walk across safe streets and enjoy a tasteful BBQ in Vivano Restaurante, near to the hotel. Also, the place is good and it's easy to go to another locations by car, taxi, or bus.

That's the second or third time I'm staying at this property. Very clean, home like an apart hotel with convenience of a bar, small kitchen, large room and sofa and 2 LED/LCD screens. Le Club's Silver benefit of free drink unfortunately was not presented.

I and my Family (Wife and 1 son) stayed at Mercure at begining of this month and I can to say that was everything excellent (Room, localization, price, restaurant service and staff employees). To be honest, Mercure São Caetano is an excellent choice!!

I liked the hotel. The price is a bit high for the standard offered. The location is good and quiet street. The apartment is nice, with good space. The difference went to the kitchen option and can prepare meals on their own.

My stay with my friends was a pleasant surprise.... The cuisine was excellent,the apartment layout is very functional.... The first thought that crossed my mind ,after the first night,was to bring my family her for a holiday....it really feels like home!

Great staff, very welcoming and helpful, good restaurant but a little expensive but in SP you have to get use to pay more for good food, good breakfast buffet. Gym can improve, needs more common areas.

I had a pleasant stay in the hotel, the staff was very friendly and helpful. My room was refurbished and a welcome home feeling. The thing I didn't like was the food from the room service, it was not tasteful and needs improvement.

Mercure Sao Caetano is a good hotel with a kitchen where one can cook food. This is a great feature for people like me who dont like to eat food outside. The breakfast and the restaurant is average. The people at the reception speak good english. There is a supermarket just two blocks away which has almost everything one needs.

Stayed for one night and room assigned was extreamely small with very unconfortable closet bed style. Had to close the door and remove the mattress to the floor to be able to sleep. I am a gold Leclub guest and expected an upgraded room upon checkin instead of a downgrade.

They were little red ants everywhere, the lady fro room service did not speak english so she just hung up on me, the couch was made out of plywood and fabric. I had to stay an extra night and with no effort at al they said NO. VERY disappointing stay overall, Probably the worst experience I have had in over 10 years.

This one is the fifth hotel that I have stayed in SP during these years when I had business trip in BR and I was satisfied with all previous four until this one..... First, I think the employee training needed to be improved, some employees work with a very cold face.. seems that we are not welcomed to stay in this hotel... and sometimes I need to call several times to let the reception pick up the phone... And the training of room cleaning is not well trained, they don't pay attention if I still have shampoo or shower gel to use, I needed to put the empty box on the ground to remind them ... my room has small kitchen and should have basic kitchenware as other Mercure hotel I think but they don't pay attention on this until I asked them to bring in.. I ran out my tissues few days ago and till today I have no tissues yet (note: I'm still living here because of business needs) The room that I stay is very noisy because of the traffic from the street.. I didn't ask more to change the room, because this is the second room and keeps the same and you know it very annoying to change the room with all things unpacked... I'm not satisfied with the hotel service and I really think that you need to consider to improve the employee training in this hotel..feels everything is very unorganized.. and I never saw this in other Accor hotels.. I'm your royal Accor business platinum member and this is the first time I feel disappointed with your hotel... Thanks!