Novotel Luxembourg Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 2,030 reviews

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Novotel Luxembourg Centre - Image 1
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35 rue du Laboratoire, L-1911 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Cosy rooms, newly renovated for your ultimate comfort

  • Explore with ease, just 10 minutes walk to UNESCO world heritage centre

  • Restaurant & bar: the perfect place to enjoy a variety of menus & drinks during your breaks

  • Five meeting rooms & unique mezzanine space for all gatherings and events

  • Hassle-free arrivals with public parking & easy access to the airport and train station

Our accommodation(s)

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Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 LUXEMBOURG
Luxembourg

GPS:49.604778, 6.137419

Telephone
Fax +352 26 48 02 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Origine

The Origine restaurant welcomes you in a warm atmosphere to enjoy locally inspired, healthy and gourmet cuisine. Opening Hours: Monday-Friday, 12:00-23:00 Saturday-Sunday, 18:00-23:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,030 reviews

TripAdvisor Rating  4.0/5  1,478 reviews

Certificate of excellence 2024

Great hotel

Customer review rating 4.5/5

Stan Business - Confirmed reviews ALL

Spacious and clean rooms, very friendly staff, cozy restaurant and an extensive choice of breakfast options. Going to the city center requires a walk, but it is fairly short and very panoramic. Would recommend!

Dear Stan, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We are thrilled to hear that you had a pleasant stay with us and appreciated our email communications, providing clarity and promptness that contributed to a seamless experience. We take great pride in our team's dedication to assisting our guests, and it's wonderful to know that our collaborator's efforts made a significant impact on your visit. We will certainly pass along your kind words. Your appreciation for the high standards of Novotel Luxembourg Centre and its prime location, close to the city center and allowing for a pleasant and picturesque walk to nearby attractions, is also highly appreciated. All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards, Sonia AURIOL, General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

All the personnel were very helpful, especially the reception personnel and Mr Hasan at the restaurant.

Dear Guests, Thank you for this comment following your stay at the Novotel Luxembourg Center. It is wonderful to hear that you had such a nice time with us and our team members, at the reception team or in the restaurant, left such a positive impression on you. At Novotel Luxembourg Centre, we pride ourselves on providing exceptional service, and it’s heartening to see these efforts recognized. We are also delighted to learn that you appreciated our high standards of cleanliness as our team works diligently to ensure a spotless environment for our guests; your appreciation is a great motivator. We look forward to the pleasure of welcoming you back. Many thanks again, Sonia AURIOL, General Manager

Satisfied with hotel

Customer review rating 4.0/5

Peter Business - Confirmed reviews ALL

I stayed with you for 5 nights on 2 occasions in March and April. the purpose of the trip was for business. the hotel was well located. the staff were very helpful and friendly. The quality of the food in the restaurant was very good. However, I thought the the breakfast could have been better. The room was big enough, good facilities and lots of USB charging points. I would have liked to have been able to open the window to allow some fresh air in. I think that a sink in the toilet would be a good addition. Having no sink in the toilet might encourage guests to NOT wash their hands and then contact door handles and light switches after they have been to the toilet.

Dear Peter. Thank you for taking the time to review your recent stay here at Novotel Luxembourg Centre. We are delighted to learn that you found our location convenient for your business needs and that our team's friendliness and helpfulness stood out during your visit. While we are pleased to hear you enjoyed the quality of our restaurant offerings, we regret that our breakfast did not meet your expectations. We continually strive to provide a varied and satisfying breakfast experience, and your feedback is essential in this pursuit. Regarding the matter of the windows, guest safety is paramount, and we adhere to local regulations which may limit the ability to fully open windows in certain rooms. However, we do have rooms where the windows can be partially opened, and we would be happy to accommodate your preference for such a room during your next stay. Concerning the design of our toilets, we acknowledge your suggestion for a wash hand basin and will consider it in our ongoing efforts to improve guest satisfaction. It's heartening to know that you appreciated the room facilities and found the USB charging points to be of convenience. Your kind words about our bar staff, especially Alesha, have been shared with the team, and they are grateful for your recognition of their service. We hope to be able to welcome you again. Best regards, Sonia AURIOL, General Manager

Outstanding service

Customer review rating 5.0/5

Matthew Business - Confirmed reviews ALL

Front desk, restaurant, bar… all staff were super helpful.

Dear Matthew, Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre. We are delighted to hear that the service provided by our teams at the front desk, restaurant, and bar exceeded your expectations and contributed to a memorable experience during your stay. At Novotel Luxembourg Centre, we constantly strive to offer our guests a comfortable and enjoyable stay, and your positive feedback is a testament to our team's hard work. Thank you once again for your kind words. We look forward to the pleasure of welcoming you back to Novotel Luxembourg Centre. Warm regards, Sonia AURIOL, General Manager

Customer review rating 5.0/5

Mark L. Business - Confirmed reviews ALL

Everything went smoothly

Dear Mark, Thank you for your feedback following your stay at Novotel Luxembourg Centre. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words, we will be sure to share your feedback with the team. We look forward to welcoming you back to Novotel Luxembourg Centre. Best wishes, Sonia AURIOL, General Manager

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Other web-users rate our hotel

  • 1,106 reviews 8.8/10 Location
  • 1,431 reviews 8/10 Room
  • 1,400 reviews 9.3/10 Service
  • 50 reviews 6.2/10 WiFi
  • 792 reviews 8.4/10 Breakfast
  • 593 reviews 8.9/10 Cleanliness
  • 263 reviews 9.4/10 Vibe

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