ibis Sao Paulo Morumbi

ibis Sao Paulo Morumbi 3 stars

Customer review rating (ALL Rating) 4.0/5 2,357 reviews

ALLSAFE approved hotel

ibis Sao Paulo Morumbi
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Description

Hotel extras

  • 22 minutes from São Paulo/Congonhas Airport

  • Near Burle Marx Park.

  • 10 minutes from Brooklyn train station

  • Pet friendly hotel! Accepts animals up to 33 lbs.

  • Tamo Junto room! Accommodations for up to 6 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Hotel location

ibis Sao Paulo Morumbi

Av Roque Petroni Jr 800, Torre I Brooklin
04707000 SAO PAULO
Brazil

Fax: +55 11 3738-3801

  • SHOPPING MORUMBI:  SHOPPING MORUMBI

  • By plane

    CONGONHAS At 6km / 3.73 miles

  • By plane

    GUARULHOS AIRPORT At 31km / 19.26 miles

GPS:-23.622223, -46.696099

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN MORUMBI

Open daily for lunch and dinner, either buffet style or à la carte service.

Our guest reviews for
ibis Sao Paulo Morumbi

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,357 reviews

TripAdvisor Rating  4.0/5  2,796 reviews

Location was great, staff were very polite and helpful

Customer review rating 4.5/5

Michael B. Business - Confirmed reviews ALL

The only problem encountered was on my last night and morning I could not get on the wifi, staff tried, I tried to no avail. when I left the hotel I had no problems elsewhere so it was not my equipment. But overall it was a most enjoyable experience. Thank you

Quite dissapoonting stay

Customer review rating 1.0/5

Gerardo G. L. D. H. Families - Confirmed reviews ALL

Found a hotel with lack of maintenance, dirty, with no cleaning service into the rooms, quite old bath clothings…

Dear Gerardo Garza Lopez De H., Thank you for taking the time to tell us about your experience at the ibis São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very well located

Customer review rating 3.5/5

Demis L. N. Business - Confirmed reviews ALL

It was good, but I believe it could be better.

Limpeza deficiente

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Esquenta de final do café péssimo

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The Ibis Morumbi has a good location, but the maintenance of the rooms is very poor. Starting with the bathroom floor tiles that are loose. I found out on the second day that the rooms were cleaned every three days - anyone told me in the check in (how to dispose the bathroom trash?). I had to use a microwave in the Bar and the microwave cleaning was terrible (I had to heat milk in that dirty microwave).

Dear Renato C., Thank you for taking the time to tell us about your experience at the ibis São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice stay

Customer review rating 3.5/5

Silvia Couples - Confirmed reviews ALL

Comfortable bed but not so pillows ! Ar conditioner only cold ! Shower temperature not stable

NOT SO CLEAN

Customer review rating 2.0/5

Tino Business - Confirmed reviews ALL

Good location, nice space, but dirty towels and mattress. Room cleaning not perform every day.

It's an Ibis, but an old one.

Customer review rating 3.5/5

Rick Solo - Confirmed reviews ALL

Mostly what you'd expect from an Ibis hotel, but the building needs maintenance and more aeration. There was mold on the bathroom, there was strong chemical smells from the cleaning. Gave me a headache. I'll avoid this hotel until it's renovated.

Well located, but not much work accomplished

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Sadly, the wifi at the hotel was very weak and I was unable to accomplish much work.

Estancia agradable

Customer review rating 5.0/5

Jonathan Business - Confirmed reviews ALL

100% recomendado

Good location, but poor cleaning

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The room was not clean enough before my entering, the shower room looks dirty and there was trash (paper box) beside the bed. I have not received the receipt through e-mail as promised and I need that.

Good room, great shower, great food, excellent pizza restaurant

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I really enjoyed my stay. Your staff were friendly and very helpful when I could not speak Portuguese. More people are needed at the front desk - wait times there were long.

Bad Cleaning

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

In the shower, the water was not flowing to the drain due to bad cleanliness. The room was smelling mold. There were only one receptionist to complete the check in and to answer the phone. Huge line and took really long time to check in.

Connected Room, but not so much

Customer review rating 2.5/5

Leonardo A. Business - Confirmed reviews ALL

I gotta a plug and play room, but any of my gadgets connected on projector. The room is great, very confortable, but I didn't get to connect, just the differential didn't work, so the reason to pay more - went away.

Prezado Sr. Leonardo A., Agradecemos por nos contar sobre sua experiência em nosso hotel. Sentimos muito não ter conseguido aproveitar o projetor e soundbar do modo como esperávamos. Esteja certo de que tomaremos medidas apropriadas para reverter a imagem deixada e garantir um atendimento de excelência em todas as etapas da hospedagem. No Ibis, procuramos oferecer um serviço com alma e capricho para todos que nos prestigiam. Reitero nossas sinceras desculpas e compromisso em atuar nos pontos citados. Cordialmente, Daniel Correa

Poor Cleaning

TripAdvisor rating 3.0/5

D759FLandre Business - TripAdvisor review

IBIS Morumbi is cleaning the room each 3 days. Front desk informed that this was happening due to pandemic protocols, however, I stayed in Mercure-Jardins (same city) during the past weekend, and they were cleaning the room on daily basis. So, the perception is that this cleaning procedure from Ibis Morumbi is not a pandemic protocol from the city of São Paulo or Accor, but an internal protocol to reduce costs. Very disappointed with this decision from Ibis and my stay this time was not as good as usual.

Quick stay. Good stay

TripAdvisor rating 5.0/5

Meander34803036808 Couples - TripAdvisor review

Nice choice for a quick stopover. Very good bed indeed. Quiet location. Nice breakfast! We had a friends party nearby and the hotel was a natural choice to rest after a celebration. It is not a "classy" hotel, but it is OK.

The devil is in the small things

TripAdvisor rating 4.0/5

marcosignacio2016 Business - TripAdvisor review

Please please bring new towels... this is urgent... you keep asking, so I keep saying: this facility is super convenient, well localized, good breakfast, the bar is fair, the employees are nice... the bed is ok, pillows not so much ok, BUT THE TOWELS!!! OH MY GOD.... That is ridiculous...

On according to wishes.

TripAdvisor rating 4.0/5

Alfredo283 Families - TripAdvisor review

Beds must be improved.Services remains on good level.Cost- benefit seems well.We still indicate Ibis Hotels.Food's and coffee services are well. Parking auto is elevated. TV and Wi Fi is in order.I need more information to use reward points.

Very Good Weekend - Sao Paulo

TripAdvisor rating 5.0/5

gomeskle Friends getaway - TripAdvisor review

The IBIS Morumbi help me to get a good relax moments and very good weekend in Sao Paulo city, due to location and neighborhood of Ibis Morumbi. Due to proximity of Shopping and others restaurant the location of hotel helps a lot !

We appreciate your feedback regarding your stay with us as it is very important for us to receive your feedback. We are happy to have met your expectation as our employees work daily to provide a high level of service. Thank you for your preference, we hope to see you again soon. Regards, Ibis Team SP Morumbi

Good hotel

TripAdvisor rating 5.0/5

Meander392477 Business - TripAdvisor review

The hotel is very good. The bedroom was clean and quiet. it has a beautiful view of an avenue and the Morumbi shopping, that is in front of the hotel. Excellent location to go to USA Consulate. The hotel has a delicious breakfast with a fair price. I've love it.

Prezado hóspede, Agradecemos imensamente a sua avaliação e esperamos sua próxima hospedagem já ansiosos! Atenciosamente Juliana Paraventi Sub Gerente

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