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Pullman Cologne Hotel

Customer review rating 4.5/5 10,801 reviews

ALLSAFE approved hotel

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Pullman Cologne
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+ 25 Services

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • An ALLSAFE certified hotel

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter Paying
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Boat excursions Paying
  • Outdoor sports (nearby)
Business services
  • 23 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Cologne

Helenenstrasse 14
50667 koeln
germany

Tel: +492212750

Fax: (+49)221/2751301

Check-in from 15h00

Check out up to 12h00

  • subway 5, 12, 16, 18 :  5, 18 ,16, 3, 4 APPELLHOFPLATZ

  • 18 ,16, 4, 3 :  18 ,16, 4, 3 NEUMARKT

  • 5, 12, 15, 4, 3 :  5, 12, 15, 4, 3 FRIESENPLATZ

  • tram 1, 7, 9 :  1, 7, 9 NEUMARKT

  • By plane

    DUESSELDORF At 50km / 31.07 miles

  • By plane

    FRANKFURT At 190km / 118.07 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    CENTRAL STATION At 1km / 0.62 miles

GPS :50.93987, 6.945437

Our accommodation(s)

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

Our restaurants and bars

DLIGHT

Type of cuisine: Other cooking style

One of the best breakfast buffets in town with home-spun honey, a great selection of freshly squeezed juice and live cooking. For "late risers", we offer our breakfast buffet on weekends until 11:00 am.

E.L.F.

Type of cuisine: Other cooking style

The E.L.F. Brasserie, with hearty galettes, steaks from the legendary "500 Degree Beef Grill," an international wine selection or Kölsch beer on tap - on our terrace in fine weather.

LAB12

Modern big city flair at LAB12: Cool vintage design, trendy music and innovative cocktails, with a sensational view over Cologne from the top floor.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 808

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 440 people

Find out more

Our guest reviews for
Pullman Cologne

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,801 reviews

TripAdvisor Rating 4.5/5

2,260 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

very central located

Customer review rating 5.0/5

Robert T. Couples - 13/09/2021 Confirmed reviews ALL

We were very pleased with the location and the size of the room and the comfortable bed. Please refer to our review on Holiday Check.

Dear Mr. T., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great stay as usual.

Customer review rating 5.0/5

John Couples - 10/09/2021 Confirmed reviews ALL

From check in to check out all staff within this hotel are committed to customer satisfaction, and in the current circumstances their safety. The bedroom and bathroom were scrupulously cleaned each day, breakfast arrangements were designed with safety in mind and selection of food on offer maintained the standards we already appreciate from the Pullman Cologne.

Dear Mr. P., thank you so much for being such a loyal guest with AccorHotels and with us in Cologne. We appreciate your feedback and your compliments very, very much and will share it with the entire team. We hope to welcome you back in the near future and send our best wishes in the meantime! Sonja Pohl Training & Quality Manager

Satisfying stay

Customer review rating 4.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

I enjoyed the hotel and the stay although it was a short stay. The room was spacious with a nice view towards the dome in cologne. The only thing which could be improved is the breakfast. Although you offered a nice variety of teas, the warm dishes could be a littl bit better ( Scrambled eggs where a bit dry and condensed- could be more "fluffly" and maybe now and then stirred to minimize the risk of drying out). Nonetheless, i liked the stay and would come again.

Dear Mr. B., thank you very much for your stay with us in Cologne and for taking the time to give us a review. We appreciate your compliments very much and want to assure you that the executive chief will take care regarding your breakfast feedback. We hope to welcome you back in the future and send our best regards from Cologne Sonja Pohl Training & Quality Manager

Almost perfect and we will keep coming back!

Customer review rating 4.5/5

Dhirapon C. Couples - 31/08/2021 Confirmed reviews ALL

This is our second stay at the Pullman in Köln after we realised from our first visit how great this hotel is. Breakfast is as good as it was before covid-19 and the setting seems to be in good compliance of safety and hygiene measures which are very important. The hard product of this hotel already makes it standout. Good room condition and design as well as good location. The staff were friendly throughout even if there are a few hiccups in the system. There were two incidents that took one point of the perfect rating. I was asked to open an account with my credit for room service on delivery even though I checked in online and had already given pre-authorisation on my card on top of prepaid. Another incident was being reminded to check out even though I was already confirmed for late check out in the morning. These are very minor issues to me and considering the whole reopening of the hospitality industry is still on going we were quite happy with our stay overall.

A really great stay

Customer review rating 5.0/5

Ken Couples - 21/08/2021 Confirmed reviews ALL

This is a lovely hotel from top to bottom. I'd stayed once six years ago, this time was better. Hotel upgraded us to a room with a view over the city, and a free minibar, refilled with great things each day. Bed comfortable, shower excellent, toiletries great. Staff generally excellent. Would stay again for sure.

Dear Ken, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Please be assured that the question if you are with us on business or personal is a standard and asked to each guest. Due to the city tax of Cologne for private journeys, we have to check it. Best regards from Cologne Sonja Pohl Training & Quality Manager

LAB12 is open again!

Customer review rating 4.0/5

Dringo Business - 17/08/2021 Confirmed reviews ALL

Excellent friendlyness of staff, clean, cosy & "at home feeling"

Dear Mr. F., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

In the city center

Customer review rating 4.0/5

Anonymous Couples - 16/08/2021 Confirmed reviews ALL

Good stay, very friendly staff. The Luxe Room with Dome view we booked is outdated and needs a refreshment. The room was clean and tidy with good quality bed.

Dear Mr. S., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager
Customer review rating 4.0/5

Anonymous Friends - 07/08/2021 Confirmed reviews ALL

The wait to check in was longer than I expected as there was just one person working on reception and many people checking in at once. The receptionist was very friendly and helpful. Although specifically booking a twin room, the two single beds are actually joined and were made as if it were one big bed, with one sheet. This was unexpected and we were not as comfortable sharing one big bed as we would have been with separate beds. The room was very small but very clean and comfortable, and the preparation for my dog was wonderful. The location of the hotel is great for eating, drinking and shopping, however it is a bit of a distance to walk from the train station when you have come with lots of luggage. A quick shuttle service would be a nice offer. We were very excited to try the cocktail bar on the top floor of the hotel, however it was full when we arrived and we did not receive friendly service from the hostess there and she did not try to accommodate us or encourage us to come back at a different time, she simply said 'no' when I asked if they had room for 2 people.

Dear Ms C., thank you very much for your stay with us in Cologne and for taking the time to give us such a detailed feedback. We appreciate your compliments regarding the receptionist and the room very much, but are also sorry for the inconvenience you have experienced at the bar. Please be assured that we take your feedback seriously and that we will take better care for the future. We hope to welcome you back for a next stay and send our best regards from Cologne Sonja Pohl Training & Quality Manager

Good hotel with great views over Cologne

Customer review rating 4.0/5

Paul Friends - 05/08/2021 Confirmed reviews ALL

Nice big hotel. The rooms on the higher floors and the bar on the top floor have great views over the city. The beds are very nice.

Dear Paul, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Good location, average service

Customer review rating 3.5/5

Joses W. Couples - 25/07/2021 Confirmed reviews ALL

The hotel is well located but the service of the front desk could be better. Unfriendly German ladies at the reception. They couldn’t find my booking in the system as it was made on the same day as check in, so had to wait a while. Also electric charging point in the car park only works for Tesla cars even though we were told all electric cars could be charged in the hotel carpark - tried to get help from the hotel but didn’t work out. In the end we still had to pay entrance for one hour of parking even though we left after 10 mins of trying to charge the car in the car park. The only exceptional Service is the bar man. Friendly guy. Bar is only open on the ground floor due to corona. The wellness is also closed but we were not informed upon check in. Overal was a bit disappointed with the service but the hotel is still alright for one or two nights.

Mixed

Customer review rating 3.0/5

Nigel H. Couples - 25/07/2021 Confirmed reviews ALL

Review covers 2 stays: 23 July and 25 July The good bits: - super reservations team (Bianca and colleagues) - very helpful desk officer (I can’t recall her name but believe it was Italian) -super 11th floor room on the second stay The bad bits: - breakfast was very disappointing - average at best having always been excellent on previous stays - poor information - we checked breakfast start time very explicitly 23 July. We were told definitively it was 0730 despite the board (never corrected) saying 0700. This definitive information turned out to br wrong causing us a great deal of.inconvenience (a long story) - Friday night/Saturday morning front desk staff the opposite of welcoming - Amazed to receive an invoice for the entire contents of our minibar and snacks as we did not consume anything. No response from the hotel nearly a week later

Warm water not working

Customer review rating 2.5/5

Jonas Business - 25/07/2021 Confirmed reviews ALL

When I wanted to take a shower on the morning, only cold water was available. When I told the receptionist they took a note of it and said thank you. I believe an apology would not have gone a miss. In contrast the checkin was exceptionally good. The colleague who checked me in, was extremely fast and efficient, while at the same time being very friendly and professional.

Excellent stay

Customer review rating 4.5/5

Manu P. Families - 21/07/2021 Confirmed reviews ALL

Nice rooms, kind service, excellent location just a walk away from many attractions & public transport and a nice breakfast to start the day... This is the right spot to discover Koln.

Good place to stay

Customer review rating 3.5/5

Oded Couples - 10/07/2021 Confirmed reviews ALL

Great front desk service, disappointing daily room cleaning .

Dear Mr. T., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your positive feedback very much, but are alos sorry to read that you have not been satisfied with the room cleaning. We want to apologize for this fact and assure your that we take your feedback seriously. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great stay in Cologne

Customer review rating 5.0/5

Matthew B. Business - 30/06/2021 Confirmed reviews ALL

I came to Cologne for a business meeting. The Pullman hotel was perfectly located and I found it to be a newly discovered gem for me. Location was great, hotel was nice and well maintained and the staff was very welcoming and professional.

Dear Mr. B., thank you very much for choosing the Pullman hotel for your stay in Colgne and for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great location... Nice service ...

TripAdvisor rating 5.0/5

Manu P 30/07/2020 TripAdvisor review

Even though we were still in CoVid period, the quality of the room and the hotel services were really great. Everyone was really helpful to make our stay the most enjoyable possible and the room upgrade was awesome. Thank you ! Manu.

Short break in Koeln

TripAdvisor rating 4.0/5

stuartn378 27/01/2020 TripAdvisor review

Lovely hotel in convenient part of city. Excellent quiet bedrooms with comfy beds. Excellent breakfasts that encourage you to linger. In our view, bar area could be improved upon, being very, almost overly modern & not very relaxing

Dear stuartn378, we are happy to receive your Tripadvisor feedback and to get to know that you have been satisfied during your stay with us, especially with the breakfast. Thank you very much for your visit and for taking the time to review. We hope to see you again in the future and send our best regards from Cologne Your Pullman Cologne team

Above average

TripAdvisor rating 5.0/5

Stephen E Couples - 27/12/2019 TripAdvisor review

The hotel was great, service at reception, cleanliness, breakfast, helpfulness of desk staff all superb. Only disappointment was the service in the bar was slow & not accurate. The quality & quantity choice of the food at breakfast was first class.

Dear Stephen E, it is nice to receive your feedback and your compliments regarding the reception, the cleanliness, the breakfast and the staff. So let us give you a thank for staying with us and for taking the time to share your experience on Tripadvisor and to ratre your stay with 5 points. Of course we will improve our service at our bar to better serve you there in the future. We look forward to welcoming you back with us and send our best wishes for a great New Year 2020! Your Pullman Cologne team

Excellent Hotel

TripAdvisor rating 5.0/5

WilmaandTom Couples - 26/12/2019 TripAdvisor review

This is the second time we have stayed at the Pullman. It is good value except that the breakfast is pricey but occasionally there are deals where breakfast is included. The staff are friendly and efficient and speak excellent English if your German is not quite up to it! The location of the hotel is great -easily accessible to most parts of the city.

What a nice feedback and rating, dear WilmaandTom! We are very happy to read how satisfied you have been during your stay with us and so we would like to thank you for chossing the Pullman hotel and for taking the time to review. We hope to welcome you back for third visit and send our best regards from Cologne Your Pullman team

Great location!

TripAdvisor rating 5.0/5

Florin_WES Couples - 17/12/2019 TripAdvisor review

Great location, great staff, safe underground parking, delicious food and very clean. About 10-15 min walk from the Cologne Cathedral and some of the Christmas Markets. Also pet friendly, which was a plus for us.

Dear Florin_WES, thank you so much for your great feedback and the 5 star rating! We are very happy to read how satisfied you have been with us. We wish you a merry christmas time and look forward to welcoming you back in the future. Best regards Your Pullman Cologne team

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