ibis Innsbruck Hotel 3 stars

Customer review rating (ALL Rating) 4.5/5 4,220 reviews

ALLSAFE approved hotel

Information message

ibis Innsbruck
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+ 17 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Advantage 2

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Innsbruck

Sterzinger Strasse 1
6020 innsbruck
austria

Fax: (+43)512/570300555

Check-in from 15h00

Check out up to 12h00

  • BUS A/D/F:  BUS A/D/F HAUPTBAHNHOF

  • TRAM 3:  TRAM 3 HAUPTBAHNHOF

  • 3:  HAUPTBAHNHOF

  • By plane

    KRANEBITTEN At 4km / 2.49 miles

  • By car

    INNSBRUCK OST At 2km / 1.24 miles

  • By train

    INNSBRUCK HBF At 0.1km / 0.06 miles

GPS:47.262784, 11.399667

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Innsbruck

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,220 reviews

TripAdvisor Rating 4.0/5

1,502 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good as ever

Customer review rating 5.0/5

Udo F. Couples - 18/10/2021 Confirmed reviews ALL

We come regularly. For the first time we checked in by mail. It worked, and our voucher for a welcome drink was waiting for us. Without asking for it we got our favourite room.

Well located in a busy place

Customer review rating 3.5/5

Anonymous Couples - 11/10/2021 Confirmed reviews ALL

We have been there before and knew the place. The location is next to the main railway station, the city center is in walking distance, very convenient. The place in front of the hotel is busy and there is much public transport going on, which is audible, but not too disturbing. Depending on the room, the view might not be overwhelming. The normal entry to the parking garage is under construction, it would be have been nice to be notified of the (nicely improvised) detour to find our way into the garage.. The breakfast is according to the common standards in this hotel class, this means very much OK. The staff is professional and friendly, anticipating issues that may come up and proposing solutions beforehand. The water temperature in the shower was not really controllable and varied inconveniently and the hairdryer seemed to be at end of life. When reported at the reception, this was well received and remedy was promised.

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours Ibis Team

Just ok

Customer review rating 2.5/5

Beata Friends - 06/10/2021 Confirmed reviews ALL

Dirty room, after disconnecting the beds (there were 2 women) under the bed, the dirt was not vacuumed for a very long time. Dirty carpet with stains. A bathroom with a very bad smell. Corridor very dirty stained carpet. This is the first ACCOR hotel that has let me down

Dear Beata N., Thank you for taking the time to tell us about your experience at the ibis Innsbruck. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Caesar General Manager

Good location near the center

TripAdvisor rating 4.0/5

טל ח 28/09/2021 TripAdvisor review

The trip to Innsbruck was not the first and the hotel was not the first time we stayed in so we could know what to expect. Still it was good as usual and we get any help we need from the staff. Hope to be there again

Mr

TripAdvisor rating 4.0/5

qixiaoshun Family - 01/09/2021 TripAdvisor review

The location is quite good, walking distance to old center town. The room is clean. The receptionist is okay too. The price for this room and location is reasonable. We may book IBIS hotels again in future when we‘ll have a family holiday again.

great location

TripAdvisor rating 5.0/5

michalp174 22/08/2021 TripAdvisor review

great location - just next to the train station but good isolation of windows so very quiet at night. 5 min walk to the historical part of the city. Underground parking at fair price. Nice and helpful staff.

Not far from the center, clean, well furbished, good service

TripAdvisor rating 4.0/5

stefanosE3991ON 04/08/2021 TripAdvisor review

We stayed one night only in this hotel, but everything was ok and in line with our expectations. Parking included. The only bad thing is that they don't have family rooms (2 adults and 2 sons), so we had to take 2 rooms.

Good stay

Customer review rating 5.0/5

Udo F. Couples - 15/07/2021 Confirmed reviews ALL

On passing through Innsbruck we always stay at Ibis Innsbruck and have no complaints whatsoever

Dear Mr. F., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours Ibis Team

Very good

Customer review rating 4.5/5

Anonymous Solo - 08/02/2020 Confirmed reviews ALL

Comfortable and convenient hotel.

Dear Stephen H., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

Convenient Central Location

Customer review rating 5.0/5

G. Friends - 06/02/2020 Confirmed reviews ALL

Stayed for one night before flying out of Innsbruck airport. It is a good no frills hotel with a location that is convenient for both the airport and the city centre and has parking available in the underground car park beneath.

Dear Clayton G., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

Very positive experience and will definitely be using this hotel again.

Customer review rating 4.5/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

Very good breakfast, convenient for the station, helpful staff and nice room.

Dear Michael S., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne
Customer review rating 5.0/5

Anonymous Couples - 27/01/2020 Confirmed reviews ALL

Really enjoyed my stay

Dear John A., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

Good hotel

TripAdvisor rating 4.0/5

Globetrotter1265 22/01/2020 TripAdvisor review

Stayed for a week and found this to be a good hotel. Excellent staff and good location. Little noise from the train/bus station as long as you keep the windows closed. Only problem was the thin top mattress which had a tendency to move during the night and less than effective air-con to cool the room.

Dear Guest, thank you very much for your kind feedback. We wish you a good day Greetings from Innsbruck Susanne

Another good stay

Customer review rating 4.5/5

C. W. Couples - 14/01/2020 Confirmed reviews ALL

What is not to like? Comfortable clean rooms, hot powerful shower and although not huge, plenty big enough. Wifi worked fine and the buffet breakfast was excellent. You can fall out of the front door onto a bus or train. We arrived at the airport 28 min after checking out via the airport bus. Old town is about 15 min walk away. Perfect - particularly for an overnight or short stay. Fully recommend. Only one issue - we booked well in advance and paid circa 150 Eu - we could have got it cheaper if we had walked in off the street on the day. But guess that is a risk you take - the rack rate is normally much more expensive!

Dear W. C., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

innsbruck

TripAdvisor rating 2.0/5

purdey12 Couples - 14/01/2020 TripAdvisor review

Room not clean, stains on the bed linen and curtains, dusty, shower had hairs in the drain, very disappointing compared to the Madrid Ibis Breakfast was fresh had a good selection with something for everyone.

Dear Guest, thank you very much for your feedback. We wish you a good day Greetings from Innsbruck Susanne

Standard Hotel , Rude check in staff

TripAdvisor rating 4.0/5

rmsarie Family - 11/01/2020 TripAdvisor review

Stay here for 3 night 24-27 dec , book for 2 rooms ( 2 adult 3 children under 12) . The staff refuse to give me 2 keys room for my kids room. I told him that I need second key to enter the room when the kids sleep. He told me that I only book for 3 person instead of 5. I told him that max only 4 in web , ( 1 kid stay free under 12) thats way i only book 2 room . After arguing he agree to give me another key .. of course without smile...

Dear Guest, thank you very much for your feedback. I´m very sorry about the problem with the check in staff, i will speak to my staff to fix the problem. We wish you a good day Greetings from Innsbruck Susanne

Very positive

Customer review rating 5.0/5

Anonymous Solo - 30/12/2019 Confirmed reviews ALL

Good reception from employees. High quality of the room. Good breakfast

Dear Federico H., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

Good value, clean, convenient location and a great breakfast

Customer review rating 5.0/5

Ron T. Couples - 29/12/2019 Confirmed reviews ALL

As always with Ibis, a good standard, helpful staff and no drama!

Dear Ronald T., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

Another delightful overnight stay

Customer review rating 4.5/5

Geoffann Couples - 27/11/2019 Confirmed reviews ALL

We have stayed at the Ibis Hauptbahnhof, Innsbruck, on numerous occasions now, as we pass through Austria on the way from our daughter’s in northern Germany to Tuscany. It suits us very well and we particularly value the underground parking. The room and bathroom are clean and comfortable and the breakfast provides what we enjoy.

Dear Geoff A., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

Always nice for a stop-over stay

Customer review rating 4.0/5

Arka Solo - 25/11/2019 Confirmed reviews ALL

Kind check-in, easy parking, central location, nice room - all good againn

Dear Armin K., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susanne

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