ibis Innsbruck

Customer review rating (ALL Rating) 4.4/5 1,481 reviews

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Sterzinger Strasse 1, 6020 INNSBRUCK, Austria

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Location close to the center with optimal access to public transportation

  • Free WIFI throughout the hotel

  • In the center of Innsbruck, within 5-10 minutes walking distance of the Old Town

  • Private parking garage for a fee with direct access to the hotel

Our accommodation(s)

Hotel location

ibis Innsbruck

Sterzinger Strasse 1
6020 INNSBRUCK
Austria

GPS:47.262784, 11.399667

Telephone
Fax +43 512 570300555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,481 reviews

Customer review rating 4.0/5

Deborah R. Couples - Confirmed reviews ALL

The hotel was clean, had good security and was so convenient for the train station. Perfect, apart from the street noise and dubious characters out there. Overall I would stay there again.

Dear Guest, Thank you very much for your feedback. We will share your feedback with our team. We wish you a nice day und send you many greetings from Innsbruck. Best regards, Melanie

Customer review rating 1.0/5

Sherona L. Couples - Confirmed reviews ALL

I am platinum member, they didn’t upgrade me to a bigger size room. Until I found another room (407) is bigger, then they changed the room for me. When I slept until 5:30am next day. A stranger (woman) opened my door room and she screamed. I guessed she got the wrong key and was shocked to see me when she opened my room door. I woke up my husband and we checked the door immediately and felt scary. We found no one was outside my room. We moved our suitcases lean on the room door to protect us. We complained to the front desk in the same morning. The staff (a lady) only said apology but can’t ensure no such thing happens again. Her response is very disappointed!

Dear Guest, Thank you very much for your feedback. We will share your feedback with our team. We are sorry that your experience did not meet your expectations. Please allow us to express my sincerest apologies. We wish you a nice day still. Best regards, Melanie

Customer review rating 2.0/5

Gillian K. Couples - Confirmed reviews ALL

Well located and helpful staff on reception but cleanliness was lacking, e.g. thick layer of dust on light fixtures above bed

Dear Guest, Thank you very much for your feedback. We will share your feedback with our team. We are sorry that your experience did not meet your expectations. Please allow us to express my sincerest apologies. We wish you a nice day still. Best regards, Melanie

Customer review rating 0.5/5

John K. Couples - Confirmed reviews ALL

Terrible location, surly reception staff, no tea or coffee facilities in the room, no bottle of water in room. One soft pillow each. Only two hard plastic seats in room. Escalator to get up to reception on first floor but you have to carry your cases back down a stair. No liaison between desk and cleaner as to when rooms have been vacated. We had a cleaner trying to get into our room at 9am before we were even up. Only positive points are that it was clean and they had a room where we could leave our cases after we had checked out.

Dear Guest, Thank you very much for your feedback. We will share your feedback with our team. We are sorry that your experience did not meet your expectations. Please allow us to express my sincerest apologies. We wish you a nice day still. Best regards, Melanie

Customer review rating 4.0/5

Yvonne J. Families - Confirmed reviews ALL

Hotel was easy to find. We were warmly greeted and checked in. Staff were polite, helpful and friendly. Our room was clean and comfortable. We were not disturbed by noise from other guests, but were disturbed occasionally by groups outside the train station at night. Tea and coffee making facilities in the room would have been ideal, but they're not available here. I was able to buy a coffee in reception though. You only get one small pillow, a bigger one, or second one would have been my personal preference. We did not opt for breakfast. Overall we were happy with our stay, and would stay again.

Dear Guest, Thank you very much for your feedback. We will share your feedback with our team. We wish you a nice day und send you many greetings from Innsbruck. Best regards, Melanie

Other web-users rate our hotel

  • 1,010 reviews 9.2/10 Location
  • 970 reviews 5.8/10 Room
  • 684 reviews 7.8/10 Service
  • 12 reviews 7/10 WiFi
  • 472 reviews 5.4/10 Comfort
  • 464 reviews 8.2/10 Breakfast
  • 408 reviews 5.2/10 Cleanliness
  • 200 reviews 4.7/10 Value

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