ibis Innsbruck 3 stars

Customer review rating (ALL Rating) 4.5/5 472 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE-certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Innsbruck

Sterzinger Strasse 1
6020 INNSBRUCK
Austria

GPS:47.262784, 11.399667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  472 reviews

TripAdvisor Rating  4.0/5  1,552 reviews

Average hotel with convenient access to train station and local sites

Customer review rating 3.0/5

Allan H. Couples - Confirmed reviews ALL

Hotel location is very convenient and located next to the train station. A little difficult to find the entrance. We personally found the hotel to be less than clean. The first room was dirty, bathroom toilet seat was broken, and there was no hand soap. The carpet was quite dirty, the room had a weird smell, and we asked to be switched to another room. The next room was a bit better (better smell) but the toilette seat was quite loose and the carpet was also not very clean. Oh, the curtains had a weird stain as though someone threw a bottle of soda at it. The only good thing about the hotel was the staff and they had a good breakfast buffet. Other than that, our experience was 3 star.

Dear Mr. H., Thank you very much for your feedback. We will share your feedback with our team. We are sorry that your experience did not meet your expectations. Please allow us to express my sincerest apologies. We wish you a nice day still. Best regards, Melanie

Clean, comfortable and convenient.

TripAdvisor rating 5.0/5

Roger R Solo travel - TripAdvisor review

Clean, bright rooms and located at the main train station. From the underground floor of the train station take the lift to the lobby. Small rooms but comfortable and a good shower and bathroom. Windows that open are a bonus. No coffee maker or mini-fridge in the room but breakfast is complimentary and good. Friendly and helpful staff - Amar was very nice at check-in. About a 15 minute walk to old town where most good restaurants are located. Would stay here again.

Dear Mr. Roger, Thank you very much for your feedback. We will share your feedback with our team. We wish you a nice day still. Best regards, Melanie

A great experience.

Customer review rating 5.0/5

Per J. Couples - Confirmed reviews ALL

Ibis Innsbruch is a great hotel, and my wife, I, and our to helpers enjoyed our stay very much. Our stay duret 9 nights, because we celebrated our 25 year anniversary. The hotel is very wheelchair friendly and it is very easy to get around. The rooms are fairly large, and the bathroom was big enough for us to use. As I said before, we enjoyed our stay very much.

Dear Mr. J., Thank you very much for your feedback. We are very sorry but we only have 2 rooms for wheelchairs. This is the reason why you have to confirm it before the booking. We offered your helpers the room next to your room but they did not want take it because next to your rooms we only have double bed rooms. Our twin bed rooms are on the other site of the hotel. We will share your feedback with our team. We wish you a nice day still and send you best greetings. Best regards, Melanie

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good position of hotel Hotel very clean train station next-door trams and bus very close

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie

Well located next to the train station.

Customer review rating 5.0/5

John P. Solo - Confirmed reviews ALL

Clean room, breakfast good value. Staff were very helpful and check in excellent.

Dear John P., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie

In partnership with TripAdvisor

Other web-users rate our hotel

  • 778 reviews 9.3/10 Location
  • 648 reviews 6.6/10 Room
  • 399 reviews 7.8/10 Service
  • 21 reviews 7.9/10 WiFi
  • 342 reviews 8.7/10 Breakfast
  • 278 reviews 5.9/10 Cleanliness
  • 120 reviews 4.9/10 Value
  • 86 reviews 5.9/10 Vibe

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