ibis Innsbruck

Super location, easy to get about as public transport is just downstairs, room clean and tidy, plenty of power sockets at the desk for my son's laptop and charging phones. Bathroom with shower was clean and tidy. The Breakfast buffet has plenty of options hot and cold, all in a good stay and would return.

Overall, the hotel was fine and very convenient for the train station with the lift giving direct access. We stayed for a total of 3 days, ie one day and then two days a fortnight later. On checking-out on the first occasion I commented to the receptionist that the duvet was narrower than the bed. This was not well received and she responded that there was a spare ‘blanket’ in the room and sarcastically added ‘that I only needed to ask!’. I had noticed a plastic bag labelled ‘blanket’ but did not need extra warmth. I think the bed was Queen size so the double-sized duvet was not big enough. On our second visit we used the extra ‘blanket’ which turned out to be another double-sized duvet. It was not ideal using two double duvets. On the second visit a different receptionist was very pleasant and also served at the bar in the evening. The breakfast and staff were good. Our rooms were very clean.

Great location directly opposite train station and bus terminal. 20 min bus ride to airport. Train station has about the only supermarket open on Sundays and bank holidays in basement. Nice enough room if a little on the small side. Typical ibis. Breakfast was very good. Check out was noon

Generally, it was almost okay however, few surfaces which I unavoidably touched were quite dusty thereby, casting serious doubts on the cleanliness/sanctifying of the room, my room. VALUE FOR MONEY?

No idea who the GM for this hotel is but your staff on reception on the 25th of March should not be front office. Never in 20 years of travel been spoken too in such an aggressive and inappropriate manner. Arrived with family 2 adults one child to be told I had to accept a booking of 2 rooms as we were 3 people .. one is below 4 years old. Booked on the Accor app which was / is hopeless so maybe it’s that either way the receptionist showed zero interest in doing her job / supporting a customer. Would highly recommend you go the Marriott 5 mins down the road. Better hotel / staff and rooms ., oh and no one shouting at you who should be helping you.