ibis Innsbruck

ibis Innsbruck 3 stars

Customer review rating (ALL Rating) 4.7/5 178 reviews

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Hotel extras

  • An ALLSAFE-certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Innsbruck

Sterzinger Strasse 1
6020 INNSBRUCK
Austria

  • BUS A/D/F:  BUS A/D/F HAUPTBAHNHOF

  • TRAM 3:  TRAM 3 HAUPTBAHNHOF

  • 3:  HAUPTBAHNHOF

  • By plane

    KRANEBITTEN At 4km / 2 miles

  • By car

    INNSBRUCK OST At 2km / 1 miles

  • By train

    INNSBRUCK HBF At 0km / 0 miles

GPS:47.262784, 11.399667

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  178 reviews

TripAdvisor Rating  4.0/5  1,522 reviews

Great location

TripAdvisor rating 4.0/5

philb728 Families - TripAdvisor review

Super location, easy to get about as public transport is just downstairs, room clean and tidy, plenty of power sockets at the desk for my son's laptop and charging phones. Bathroom with shower was clean and tidy. The Breakfast buffet has plenty of options hot and cold, all in a good stay and would return.

Dear Mr. Phil, We very much appreciate your comments regarding your stay at the Hotel Ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours Ibis Team

Mixed experience

TripAdvisor rating 4.0/5

544dereks Couples - TripAdvisor review

Overall, the hotel was fine and very convenient for the train station with the lift giving direct access. We stayed for a total of 3 days, ie one day and then two days a fortnight later. On checking-out on the first occasion I commented to the receptionist that the duvet was narrower than the bed. This was not well received and she responded that there was a spare ‘blanket’ in the room and sarcastically added ‘that I only needed to ask!’. I had noticed a plastic bag labelled ‘blanket’ but did not need extra warmth. I think the bed was Queen size so the double-sized duvet was not big enough. On our second visit we used the extra ‘blanket’ which turned out to be another double-sized duvet. It was not ideal using two double duvets. On the second visit a different receptionist was very pleasant and also served at the bar in the evening. The breakfast and staff were good. Our rooms were very clean.

Great location typical ibis

TripAdvisor rating 4.0/5

838michaelw Families - TripAdvisor review

Great location directly opposite train station and bus terminal. 20 min bus ride to airport. Train station has about the only supermarket open on Sundays and bank holidays in basement. Nice enough room if a little on the small side. Typical ibis. Breakfast was very good. Check out was noon

Thank you very much for your kind feedback. It is always a pleasure for us to receive a positive feedback from our guests. We wish you a nice day still and hopefully see you again. Yours Ibis Team

Post Covid-19 Level?

Customer review rating 3.5/5

Smart O. Business - Confirmed reviews ALL

Generally, it was almost okay however, few surfaces which I unavoidably touched were quite dusty thereby, casting serious doubts on the cleanliness/sanctifying of the room, my room. VALUE FOR MONEY?

Dear Mr. Smart O., Thank you for taking the time to tell us about your experience at the ibis Innsbruck. We are sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yours Ibis Team

Terrible receptionist / left and went to the Marriott

TripAdvisor rating 1.0/5

741djm Families - TripAdvisor review

No idea who the GM for this hotel is but your staff on reception on the 25th of March should not be front office. Never in 20 years of travel been spoken too in such an aggressive and inappropriate manner. Arrived with family 2 adults one child to be told I had to accept a booking of 2 rooms as we were 3 people .. one is below 4 years old. Booked on the Accor app which was / is hopeless so maybe it’s that either way the receptionist showed zero interest in doing her job / supporting a customer. Would highly recommend you go the Marriott 5 mins down the road. Better hotel / staff and rooms ., oh and no one shouting at you who should be helping you.

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Other web-users rate our hotel

  • 406 reviews 9.4/10 Location
  • 343 reviews 6.6/10 Room
  • 239 reviews 7.6/10 Service
  • 13 reviews 8.8/10 WiFi
  • 180 reviews 8.3/10 Breakfast
  • 141 reviews 5.5/10 Cleanliness
  • 71 reviews 5.7/10 Vibe
  • 42 reviews 5.1/10 Amenities

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