ibis Innsbruck

I always booked hotels via the ALL Accor website and the rates include the local taxes. I booked IBIS Innsbruck via this website, I got a surprise when I arrive at the hotel, EUR 20,00 to be paid for local taxes (when the invoice mentioned there is nothing to pay at the hotel, similar to what I could read on the invoices for the hotels booked in France). It would be better to be more transparent when it comes to the amounts to be paid. Why are local and city taxes included in the fares for hotels in France (when the rooms are booked via the ALL Accor website), but there in Innsbruck, it is different? I don't mind paying it, but put it clear on the invoice that it has to be paid. On top of that, the receptionist gave me the receipt twice. I am Austrian and speak German, but with a French accent. The woman at the reception replied to me in English, because of my French accent. I find it rude, I keep speaking in German, but she carried on in English. I gave up and shut my mouth in order not to put her back to where she belongs. There is no safe in the rooms/ no tea or coffee. I left the room at 9,00 in the morning and when I come back at 13.00, the room is still not cleaned. There is only 1 cleaner for the whole hotel, I presume. There is only 1 lift a the hotel. There was no soap in the soap dispenser in the bathroom. I put a note (in German) on a piece of paper to fill the dispenser with soap. No soap when I came back. I needed to go to the reception to ask for soap. As a Silver member, I got a voucher for 2 drinks. I asked for an Almdudler (which is a typical Austrian soft drink), but they won't have it. The service at this hotel has changed a lot and I will never go back to this hotel again. There is an AC Mariott near the Triumphforte and there are many hotels now in Innsbruck with better service. Closing this one down won't make any difference.

We had a one night stay at this Ibis on our way to Switzerland. Room and bed was comfortable. We were provided with an early checkin as a room was available. As a budget hotel you do not get hair conditioners shampoos face washer safe etc but a general purpose liquid soap is provided. This hotel appears to have larger rooms in comparison to previous Ibis Hotels I’ve stayed at. Front desk staff were helpful. Breakfast was a small affair but more than adequate. Location is across from main entrance to Innsbruck HBF (main station) and walkable (10 mins) to Allstadt and Nordkettenbahn to get to the Top of Innsbruck. A good hotel option near train station.

A warm welcome. Reception team very very helpful. The home of true hospitality. Situated in the Main Rail station and alongside bus and tram stops. Mpreis supermarket at the station provides wow food. The rooms are spacious and standard of cleaning is perfect. Accessible to wheelchair users.

We are very familiar with Ibis hotels as we have been visiting this hotel chain for over 20 years. This Innsbruck hotel is certainly not one of the most modern Ibis hotels we have seen, but it is well maintained and just fine. For us as train travelers, the big advantage of this Ibis was that it can be reached underground on foot directly from the train station. We had breakfast in the station, no reason for us to do this in the hotel. Recommended hotel, but it may be worth booking early so that room rates can be kept within reasonable limits.

I had a very pleasant two-night stay. The staff was very nice and helpful, and the room was big (for usual IBIS standard),clean, nice and quiet. Great location near Innsbruck main station. Good breakfast.