ibis London City - Shoreditch 3 stars

Customer review rating (ALL Rating) 4.5/5 3,580 reviews

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ALLSAFE approved hotel

Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant

Our accommodation(s)

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Hotel location

ibis London City - Shoreditch

5 Commercial Street
United Kingdom

GPS:51.515339, -0.071969

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property


Offering everything from Italian roast coffee to locally brewed craft beers and speciality gins, pull up a chair in our Brick Lane-inspired bar. This bright, lively space offers a tempting spot to indulge in tasty treats and tipples, any time of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,580 reviews

TripAdvisor Rating  4.0/5  5,004 reviews

Certificate of excellence 2023

Overpriced and bad quality room

Customer review rating 1.5/5

Grant W. Business - Confirmed reviews ALL

First room I was in smelled like a blocked drain. I got moved into a room in another floor and it too wasn’t much better. Chipped paint, yellowing shower curtain. Not what I’d expect from over £300 a night. Overall one of the worst quality hotel rooms I’ve ever stayed in.

Appalling hotel. Suspect they'd need to find the definition of service in a dictionary.

TripAdvisor rating 1.0/5

paulmE998ZH Business - TripAdvisor review

Truly appalling hotel. Perfunctory / abrupt service at reception. Basic requirements of a hotel of this (average) status not met (can't even provide a decent Wi-Fi connection). Room tatty. Towels like doormats. Bathroom hard pressed to be described as functional. Six staff floating around reception this evening when returned from a business meeting but no one prepared to serve guests a single drink at the bar which then declared to be closed at 11pm despite sign on the bar asking that we cross to reception. Avoid. We certainly won't use it again.

Great location, fab clean hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

A great short stay in a great location in London very close to Aldgate East tube station so easy to get around. Clean hotel with friendly and helpful staff.

Dear BETH H., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullah, Front Office Team Member

Great location, excellent hotel

Customer review rating 4.5/5

Justine Friends - Confirmed reviews ALL

Really enjoyed our stay at Ibis. Rooms and facilties were just what was needed and were good value for money. Masses of things to do / look at / eat within easy reach.

Dear JUSTINE B., Thank you for taking the time to review your recent stay at ibis London City Shoreditch. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, THW

Great location with easy access to transport.

Customer review rating 4.0/5

Ian Families - Confirmed reviews ALL

Staff professional and helpful throughout. My requests were fulfilled, e.g. quiet room, high floor .

Dear IAN J., Thank you for taking the time to review your recent stay at ibis London City Shoreditch, we thoroughly appreciate your feedback. We were delighted to read that you found our dedicated team of service staff to be friendly and attentive. I hope to welcome you again next year or earlier, for one more genuine and pleasant stay with us. Warm Regards THW

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Other web-users rate our hotel

  • 2,648 reviews 9.6/10 Location
  • 3,074 reviews 6.2/10 Room
  • 2,663 reviews 9/10 Service
  • 71 reviews 5.5/10 WiFi
  • 1,474 reviews 6.6/10 Cleanliness
  • 1,447 reviews 8.4/10 Breakfast
  • 471 reviews 8.3/10 Vibe
  • 391 reviews 6.6/10 Amenities

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