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Mercure Hotel Berlin Mitte 3 stars

TripAdvisor rating 4.0/5 997 reviews
Mercure Hotel Berlin Mitte
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+ 20 Services
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Room 1

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Children's age

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Hotel extras

  • Wine garden, "Gleis 11" bar open daily as an oasis of relaxation, meeting room for 12 people

  • "Gleisdreieck" metro station (U1/U2/U3) is 55 yards away, 10-minute walk to Potsdamer Platz

  • Attractions are easily accessible - within walking distance or using the metro network

  • ECARF certification (for allergy sufferers), Safehotel

  • Facebook:https://www.facebook.com/Mercure-Hotel-Berlin-Mitte-203299086422504/ LeClub Programm

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre

Hotel location

Mercure Hotel Berlin Mitte

Luckenwalder Strasse 11
10963
berlin
germany

Tel: +49305165130

Fax: (+49)30/516513600

Contact email

Check-in from 15h00

Check out up to 12h00

  • ANHALTER BAHNHOF :   M29 SCHOENEB. BRUECK

  • HAUPTBAHNHOF :   M41 ANHALTER BAHNHOF

  • Alexanderplatz :   U2 Gleisdreieck

  • MOECKERNBRUECKE :   U1, U3 GLEISDREIECK

  • POTSDAMER PLATZ :   U2 GLEISDREIECK

  • U1, U2 :   U1, U2, U3 GLEISDREIECK

  • Zoologischer Garten :   U2 GLEISDREIECK

  • By plane

    BERLIN BRANDENBURG AIRPORT At 25km / 15.53 miles

  • By plane

    BERLIN SCHOENEFELD At 25km / 15.54 miles

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By train

    ANHALTER BAHNHOF At 1km / 0.62 miles

  • By train

    BERLIN HAUPTBAHNHOF At 3.2km / 1.99 miles

  • By train

    POTSDAMER PLATZ At 1.2km / 0.75 miles

GPS :52.500157, 13.375511

Our accommodations

In the 3-star Mercure Hotel Berlin Mitte, you can choose between Standard and Superior Rooms with a double bed, as well as spacious Junior Suites. All 120 rooms have WIFI access and are non-smoking, and the Superior Rooms are air-conditioned. Your child aged up to 12 can stay in your room free of charge. Pets are welcome (charge of EUR 20/night). Our laundry service will take care of your washing for you.

Single Bed Standard

  • Max. number of persons: 1
  • Area: From 13m²
  • Views: Courtyard side, Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 14m²
  • Views: Garden side, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 14m²
  • Views: Courtyard side, Garden side, City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe Room with double bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

GLEIS 11

Photo non contractuelle / Strictly non binding

Modern industrial design combined with a lounge atmosphere in which you can blissfully relax. Enjoy an excellent wine, your favorite cocktail or one of our freshly prepared bagels.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 28 m²

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Mercure Hotel Berlin Mitte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,376 reviews

tripadvisor

TripAdvisor Rating 4.0/5

997 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was a very convenient location but given the repairs etc overpriced

Customer review rating 4.5/5

Anabel Business - 29/11/2019 Confirmed reviews ALL

Ok but not great

Good location and nice staff

Customer review rating 4.5/5

Roger Business - 28/11/2019 Confirmed reviews ALL

all was good and well prepared, quick checkin/checkout, staff did good job

Amazing stay, comfortable single bedroom, no noise at all

Customer review rating 4.5/5

Cat Business - 28/11/2019 Confirmed reviews ALL

Everyone really nice and helpful, left luggage for free in a locker room, staff accommodating as best as possible, breakfast good and lot of variety, coffee miserable :P but oh well!

Business trip

Customer review rating 4.5/5

Murat Business - 08/11/2019 Confirmed reviews ALL

Close to metro and quiet place

Dear Mr. E. thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Good stay with one exception

Customer review rating 4.5/5

Anonymous Business - 02/11/2019 Confirmed reviews ALL

The room was fine (wonderful shower) and the breakfast was tasty. However, I had a garden room which meant that I could not leave curtains open without risking strangers seeing into my room and a metal grate just below my window turned out to be a freight elevator which was in use at 6am, waking me unreasonably early. Had I been warned of this, I would have asked to change my room.

Dear Mrs. C., thank you very much for your time to give us your feedback about your stay. We very much appreciate your comments regarding the breakfast and your room. It is always a pleasure to receive positive feedback and I will share your comments with our team But I am very sorry, that the position of the room did not meet your expectations.Please allow me to express my sincerest apologies for the inconvenience caused through this fact. I assure you that we will reserve a room in an upper floor for your next stay. Thank you again for sharing your experience, and we hope you will give us the opportunity to better serve you in the future. Yours sincerely, Sigrid Scheide -hotelmanager-

small room like prison

Customer review rating 4.5/5

A Business - 25/10/2019 Confirmed reviews ALL

small room like prisons

Dear Mr. K., thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that you felt uncomfortable in your room. The room provided is one of our standard double rooms medium size (18.22 qm). At Mercure, we strive to provide a superior service experience for every customer and it is apparent in this case we fell short. We work hard to improve our service constantly, therefore your feedback is very impotantfor us. It is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sigrid Scheide -hotelmanager-

Great experience for a 1st time Berlin visir

Customer review rating 4.5/5

Technogeoff Solo - 25/10/2019 Confirmed reviews ALL

My room must have been upgraded because it was huge. Lots of space, comfortable bed. Terrific

Dear Mr. D., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. The upgrade of your booking to a deluxe room was a pleasure for us. We are glad that you enjoyed your stay so much. But please accept my apologies that you did not receive the welcome drink. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Nice location

Customer review rating 4.5/5

Anonymous Couples - 04/10/2019 Confirmed reviews ALL

Nice location, room a bit "old" but comfortable.

Dear Mrs. R., thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Room ok, bed ok, breakfast fine - but outside noice during the night

Customer review rating 4.5/5

Tom Business - 18/09/2019 Confirmed reviews ALL

Everything but the humming noice from outside was ok. (didt not sleep well due to the noice)

Dear Mr. V., thank you for taking the time to tell us about your experience at our hotel. I am sorry that the room provided did not meet your expectations; please allow me to express my sincerest apologies for all the inconvenience caused through noise during the night. While I wish you had a better experience, it is feedback like this we learn form and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case we fell short. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sigrid Scheide & team -hotelmanager-

100%

Customer review rating 4.5/5

Ayal H. Families - 18/09/2019 Confirmed reviews ALL

Excellent quality and reasonable prices. Good location

Dear Mr. h., we very much appreciate your comments regarding your stay at our hotel. We are very happy that your enjoyed your stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Mrs.

Customer review rating 4.5/5

Mey E. L. Families - 10/09/2019 Confirmed reviews ALL

The Staff at the reception & breakfast is super friendly. The carpeting is extremely old though, but we would definitely come back to this hotel.

Dear Mrs. Eng L., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

I like how the hotel is clean and simple, and provides a first-rate breakfast.

Customer review rating 4.5/5

Beeman Business - 04/09/2019 Confirmed reviews ALL

Wonderful breakfast, and good bathroom. Also, good airconditioning.

Dear Mr.S., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will be a motivation for all of our staff. We are pleased that you enjoyed your stay and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Good value hotel

Customer review rating 4.5/5

Paul H. Solo - 03/09/2019 Confirmed reviews ALL

Very professional. It helped me that the staff are fluent in English, and VERY helpful. Nice breakfasts and burgers! I felt the service was excellent. The room was extremely clean. I was surprised how hot Berlin was, and there was no air conditioning. But I would not expect it at this price point. That was the only uncomfortable thing, but not in your control 8) I liked the pond and fish - they made the central atrium feel very welcoming, and interesting.

Dear Mr. H., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as a motivation to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Good and nice hotel in the middle of everything

Customer review rating 4.5/5

Elli Solo - 02/09/2019 Confirmed reviews ALL

Very close to the mai. Attractions of Berlin, nice, safe and clean .very helpful and friendly staff

Dear Mrs.M., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as a motivation for all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

DESAPPOINTED

TripAdvisor rating 4.0/5

Jrc2919 Friends getaway - 02/09/2019 TripAdvisor review

We travelled with a couple of friends. When we arrived at the hotel, the front desk lady made our check in and gave us in the hand the respective keys. When we entered our room, after carrying our heavy luggage stairs up (lift was broken), we became very desappointed. We had booked for a luxury room, and there were not even windows in the room we received, just two small skylights. We searched for our reservation and saw that the room was completely different. So, we went to the front desk and made a complain. They realized that we were in the wrong room. Keys had been exchanged by the person who made our check in. So we asked to change room and unfortunately there were no more luxury rooms available and they suggest us to ask our friends to change room with us. Of course we would never do that!!! They had already unpacked their bags. So, we stay in that horrible room!!! Unfortunate!!!

Dear Mercure guest, thank you very much for your time to share your feedback about your stay in our hotel. I am very sorry that your experience did not meet your expectations and you felt uncomfortable in your room. Please accept my sincerest apologies for all the inconvenience caused by this unpleasant incident. Unfortunately the keys had been exchanged due to a mistake of our receptionist. I understand very well that you were disappointed with the room provided and I assure you that I will take all possible measures that this will not happen in the future. Would you kindly note that this unique and unpleasant experience was an exception to our normal practices, therefore we will contact you personally. We appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the future. Yours sincerely, Sigrid Scheide -hotelmanager-

Excellent Hotel with a very friendly welcome

Customer review rating 4.5/5

Christophe W. Business - 29/08/2019 Confirmed reviews ALL

Excellent Hotel with a very friendly welcome

Dear Mr. W., thank you very much for your great review. It is always a pleasure to receive positive feedback and I will share your comments with our team. We are happy that you enjoyed your stay and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Great stay, great staff, great value

Customer review rating 4.5/5

Rambali R. Solo - 27/08/2019 Confirmed reviews ALL

Hotel was in a very good spot by the U-bahn. All the staff were very helpful. Room was small but very clean. Fantastic shower. Overall a great experience.

Dear Mr. R., We very much appreciate your comments regarding your stay at the our Hotel. It is always a pleasure to receive positive feedback. We are happy that you enjoyed your stay and I will share your comments with our team. Your satisfaction is a great motivation for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-
Customer review rating 4.5/5

Birte K. Couples - 16/08/2019 Confirmed reviews ALL

The room had only one comfortable chair. Curtains could not be drawn to protect enough from light. No English spoken TV channels. Very nice staff.

Dear Mrs. Kramhoeft, thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments are very important to us, as they help us to improve our quality of service constantly. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. But it is a pleasure for us that you enjoyed the friendliness of our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sigrid Scheide & team -hotelmanager-

EXTREMELY NICE

Customer review rating 4.5/5

Silvia Couples - 14/08/2019 Confirmed reviews ALL

Nice atmosphere, great breakfast and most important: amazing staff.

Dear Mrs. N., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will be a great motivation for our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Great value for money and perfect location

Customer review rating 4.5/5

Mauricio T. Solo - 11/08/2019 Confirmed reviews ALL

I spend 2 nights an the personnel was very friendly and helpful, rooms where really really goof and is next to a train station that makes It super easy to move around Berlin. I would stay again any moment.

Dear Mr.T. De Flon, we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your's sincerely, Sigrid Scheide & team -hotelmanager-
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