Mercure Hotel Berlin Mitte 3 stars

Staff were friendly and helpful, and the hotel is in a good area with easy access to the tube.

The service was really good with nice, polite and friendly staff. We liked our room and the overall appearance of the hotel.

A very comfortable stay in a clean, well equipped room. The staff were extremely helpful and the breakfasts were first class. Overall, a very good stay and I would recommend this hotel. The only small negative is the area, which could be better.

I am an Accor Platinum Card Holder and I booked a Superior Room for 2 nights. At check in, my room appeared to be a Standard Room and not a Superior Room. I went back down to Reception and the Hotel Manager immediately changed my room to a Superior Room. He was very helpful. Ho‹ever, I was not offered a complimentary upgrade to a Deluxe Room as is normally the case for Platinum Card holders. I am returning to the hotel tonight for 3 nights and then again in February and June 2020 so this was a little surprising.

This week I enjoyed again 2 comfortable days on a business trip in the Mercure Berlin Mitte. The hotel is in an excellent location with very convenient access to Tegel Airport as well as to most business and tourist venues. Staff are generally very professional and friendly, with an exceptional thanks to Mr Wick and his colleague responsible for the bar. They are both super friendly and offer excellent service. Rooms and beds are comfy and very clean. I will come again next year!

I chose to book this hotel mainly because the price and value seemed fairly balanced for a Superior Double Room. It turned out that superior means a little more space in the room and all around scratched furniture, I guess it was meant to be antiqued. It seemed conceptual, but the preview photo on Booking.com showed something totally different, therefore reality made me very disappointed when arriving there. The hotel only mentioned in the small letter section that the room I booked has a handicap-friendly bathroom, which I read only later. I would not have chosen this one if I knew it earlier. No offence, but this is not my personal preference. The receptionist who received us was quite passive, he wanted to get over the check-in quickly and shut our questions short (like wifi, city tax, restaurant option). The room had a very strong chemical smell at arrival, but we managed to air it out. All in all, it was not exactly what I expected based on the booking.com offer.

Service was excellent, staff friendly the only downside was construction just outside our rooms which woke us early

Mercure Berlim Mitte is a nice hotel extremely well located, without expending so much. Right in front of the hotel there is a U-station (metro) with direct connection to main spots (Brandenburger Tor, the Holocaust Memorial, Alexanderplatz). Also, by foot is easy to reach any place like the Postdam platz, Brandenburger Tor or the Checkpoint Charlie.

Ok but not great

all was good and well prepared, quick checkin/checkout, staff did good job

Everyone really nice and helpful, left luggage for free in a locker room, staff accommodating as best as possible, breakfast good and lot of variety, coffee miserable :P but oh well!

Close to metro and quiet place

The room was fine (wonderful shower) and the breakfast was tasty. However, I had a garden room which meant that I could not leave curtains open without risking strangers seeing into my room and a metal grate just below my window turned out to be a freight elevator which was in use at 6am, waking me unreasonably early. Had I been warned of this, I would have asked to change my room.

small room like prisons

My room must have been upgraded because it was huge. Lots of space, comfortable bed. Terrific