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Mercure Hotel Berlin Mitte 3 stars

Customer review rating 4.5/5 2,605 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
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Mercure Hotel Berlin Mitte
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+ 7 Services

Hotel extras

  • ALLSAFE-certified hotel

  • Quiet green courtyard, Gleis 11 bar open, meeting room for up to 12 people

  • Gleisdreieck (U1/U2/U3) metro station just 50 m away

  • Potsdamer Platz and all attractions can be reached quickly and easily

  • Facebook:https://www.facebook.com/Mercure-Hotel-Berlin-Mitte-203299086422504/ LeClub Programm

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre (nearby) Paying
  • Boat excursions (nearby)
  • Other sports activities
Business services
  • 1 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Hotel Berlin Mitte

Luckenwalder Strasse 11
10963 berlin
germany

Tel: +49305165130

Fax: (+49)30/516513600

Check-in from 15h00

Check out up to 12h00

  • ANHALTER BAHNHOF :  M29 SCHOENEB. BRUECK

  • HAUPTBAHNHOF :  M41 ANHALTER BAHNHOF

  • Alexanderplatz :  U2 Gleisdreieck

  • MOECKERNBRUECKE :  U1, U3 GLEISDREIECK

  • POTSDAMER PLATZ :  U2 GLEISDREIECK

  • U1, U2 :  U1, U2, U3 GLEISDREIECK

  • Zoologischer Garten :  U2 GLEISDREIECK

  • By plane

    BERLIN BRANDENBURG AIRPORT At 25km / 15.53 miles

  • By plane

    BERLIN SCHOENEFELD At 25km / 15.54 miles

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By train

    ANHALTER BAHNHOF At 1km / 0.62 miles

  • By train

    BERLIN HAUPTBAHNHOF At 3.2km / 1.99 miles

  • By train

    POTSDAMER PLATZ At 1.2km / 0.75 miles

GPS :52.500157, 13.375511

Our accommodation(s)

In the 3-star Mercure Hotel Berlin Mitte, you can choose between Standard and Superior Rooms with a double bed, as well as spacious Junior Suites. All 120 rooms have WIFI access and are non-smoking, and the Superior Rooms are air-conditioned. Your child aged up to 12 can stay in your room free of charge. Pets are welcome (charge of EUR 20/night). Our laundry service will take care of your washing for you.

Single Bed Standard

  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Views: Courtyard View, Garden View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

GLEIS 11

Modern industrial design combined with a lounge atmosphere in which you can blissfully relax. Enjoy an excellent wine, your favorite cocktail or one of our freshly prepared bagels.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 28

  • Maximum capacity: 6 people

Find out more

Our guest reviews for
Mercure Hotel Berlin Mitte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,605 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,022 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Marek_cz Business - 17/02/2020 Confirmed reviews ALL

- perfect location close to EXPO and city centre - excellent breakfast

Dear Mr. T., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Comfortable stay in a good location. Breakfast was superb!

Customer review rating 4.0/5

Tamara Solo - 15/02/2020 Confirmed reviews ALL

A comfortable stay. Staff were very helpful and I enjoyed the breakfast buffet. The hotel was very close ( across the road) to the u-Bahn, but also a good walk - around 40 mins- to the Museum Island, passing by Potsdamer Platz and shopping strip.

Dear Mrs. M., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. Please accept my sincerest apologies for the lukewarm water one day. Actually a reconstruction of the heating system took place. The hot water as well as the heating went off for a short time that day. We assure you that this incident does not show our normal standard and this will not happen again. Thank you again for sharing your experience, and we hope you will give us the opportunity to better serve you in the future. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Good, but could be better

Customer review rating 3.5/5

Mark B. Couples - 13/02/2020 Confirmed reviews ALL

Good location, food limited but nice, bigger menu would be nice. Room ok, needs better pillows, very uncomfortable.

Dear Mr. B. thank you for the good review of our hotel! Your comments are very important for us; this helps us to improve our service constantly. Please be assured that we are planning the renewal of our pillows this year. We are glad that you enjoyed your stay and we hope to see you again during your next visit to Berlin. Yours sincerely, Sigrid Scheide -hotelmanager-

Good stay

Customer review rating 4.0/5

Rene L. Couples - 12/02/2020 Confirmed reviews ALL

The elevator needs work, everything else was great, thanks!

Dear Mr. L.,, thank you for the good review of our hotel! Your comments are very important for us. This helps us to improve our service constantly. Please be assured that we have a service contract for our 2 elevators and we are doing general maintenance work. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Great staff, good rail links, close to Technisches Museum Berlin

Customer review rating 3.5/5

Pete Business - 03/02/2020 Confirmed reviews ALL

I stayed for 5 days through work in 2020. Positives: It was easy to reach from Shonefeld Airport. Staff are really helpful, cant do enough for you. Water always hot and showers very good TV and hot drinks in room plus fridge. Space to work Great breakfasts and burgers in the bar Negatives, none really, The decor and colour scheme may not be to everyones taste Nothing else happening near the hotel (shops bars etc, a bit quiet)

Dear Mr. M., thank you very much for your great review and for your recommendation. It is always a pleasure to receive positive feedback, especially your comments about our team. I will be happy to share that with our collegues. As for your comment regarding the check-in e-mail, we will check the provided languages. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Well Nice stay

Customer review rating 4.5/5

Katrine H. Couples - 27/01/2020 Confirmed reviews ALL

Really good breakfast, super comfortable beds, and smiling and polite staff

Dear Mrs. H., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Good location, comfortable clean hotel.

Customer review rating 5.0/5

Shirley F. Couples - 20/01/2020 Confirmed reviews ALL

All staff .... on reception and in the bar were extremely friendly and helpful in making our short visit fabulous

Dear Mrs. F., we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Weekend sightseeing

TripAdvisor rating 5.0/5

Brian T Couples - 15/01/2020 TripAdvisor review

Had a lovely stay here. Arrived at 11am 4 hours before check in to see if we could leave our bags somewhere but the rooms were already available so they let us check in early which was great. Quick freshen up the walked into town about 20 mins walk to brandenburg gate on flat level. Rooms were good but the bar and breakfast restaurant was excellent. Would recommend this hotel for short trips for signs seeing. Bigbus bus tour 48hr pass, boat tour and walking tour well recommended which filled 2 days for €169 for 4 adults. Great value.

Dear Mercure guest, thank you very much for your great review and for your recommandation. It is always a pleasure to receive positive feedback and I will share your comments with our team. We hope that your next stay will be as pleasant as your previous one. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Great stay for a weekend

Customer review rating 5.0/5

Brian Friends - 13/01/2020 Confirmed reviews ALL

A great stay. Very accommodating and rooms ready for us 4 hours early as only went to drop bags from airport at 11 but rooms were done and available for us.

Perfect stay

Customer review rating 5.0/5

이. Families - 06/01/2020 Confirmed reviews ALL

Upon arrival until the check out, it was just wonderful. I must say thanks to Front Office Team. Sorry i don’t remember the all the name but i met one lady and three gentle-mans, they were all so friendly and willing to help. Thank you so much to make my stay to be perfect !

Quiet and very comfortable hotel in the center of Berlin

TripAdvisor rating 5.0/5

VictoriaWA05 Family - 03/01/2020 TripAdvisor review

The hotel is very well located in terms of transport links, cozy and quiet with a small courtyard. The staff is very helpful, friendly, professional. Very good breakfasts with a variety of dishes, coffee and tea are brought by the waiter, they speak all languages, an individual approach to each guest, this is very nice). The rooms are clean, the beds are comfortable, the only drawback is the very small pillows). We will be happy to come back again.

Dear Mercure guest, thank you very much for your great review and for your recommendation. We very much appreciate your comments about the friendliness of our staff and I will share your comments with the team. It is a pleasure for us that you enjoyed your stay and we hope to see you again soon, Yours sincerely, Sigrid Scheide & team -hotelmanager-

Julie M./ Warren Marsh

Customer review rating 5.0/5

Julie M. Couples - 02/01/2020 Confirmed reviews ALL

Staff were friendly and helpful, and the hotel is in a good area with easy access to the tube.

Dear Mrs. M., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sigrid Scheide & team -hotelmanager-

Nice stay, nice staff and nice facilities

Customer review rating 5.0/5

Nina R. Friends - 30/12/2019 Confirmed reviews ALL

The service was really good with nice, polite and friendly staff. We liked our room and the overall appearance of the hotel.

Dear Mrs.R., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Anja Engel -assistent manager-

Very comfortable, well equipped and excellent service.

Customer review rating 4.5/5

Jane Couples - 27/12/2019 Confirmed reviews ALL

A very comfortable stay in a clean, well equipped room. The staff were extremely helpful and the breakfasts were first class. Overall, a very good stay and I would recommend this hotel. The only small negative is the area, which could be better.

Dear Jane , We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Anja Engel -assistent manager-

Comfortable hotel with friendly staff

Customer review rating 4.0/5

Christophe W. Business - 20/12/2019 Confirmed reviews ALL

I am an Accor Platinum Card Holder and I booked a Superior Room for 2 nights. At check in, my room appeared to be a Standard Room and not a Superior Room. I went back down to Reception and the Hotel Manager immediately changed my room to a Superior Room. He was very helpful. Ho‹ever, I was not offered a complimentary upgrade to a Deluxe Room as is normally the case for Platinum Card holders. I am returning to the hotel tonight for 3 nights and then again in February and June 2020 so this was a little surprising.

Dear Christophe w., we wish a pleasant stay now and we are hope you have a nice time. Best regards Anja Engel -assistant manager-

My favourite hotel in Berlin - Always enjoyable and excellent location

TripAdvisor rating 5.0/5

kris_wijnendaele Business - 15/12/2019 TripAdvisor review

This week I enjoyed again 2 comfortable days on a business trip in the Mercure Berlin Mitte. The hotel is in an excellent location with very convenient access to Tegel Airport as well as to most business and tourist venues. Staff are generally very professional and friendly, with an exceptional thanks to Mr Wick and his colleague responsible for the bar. They are both super friendly and offer excellent service. Rooms and beds are comfy and very clean. I will come again next year!

Dear Kris_Wijnendaele, thank you very much for your review and kind comments about your stay. We are happy to read that you had a pleasant stay with us and we hope to see you again. We wish a merry christmas and a happy new year. Best regards from berlin Anja Engel -assistant manager-

Misled by "Superior" label and room photo

Customer review rating 1.5/5

Anonymous Couples - 14/12/2019 Confirmed reviews ALL

I chose to book this hotel mainly because the price and value seemed fairly balanced for a Superior Double Room. It turned out that superior means a little more space in the room and all around scratched furniture, I guess it was meant to be antiqued. It seemed conceptual, but the preview photo on Booking.com showed something totally different, therefore reality made me very disappointed when arriving there. The hotel only mentioned in the small letter section that the room I booked has a handicap-friendly bathroom, which I read only later. I would not have chosen this one if I knew it earlier. No offence, but this is not my personal preference. The receptionist who received us was quite passive, he wanted to get over the check-in quickly and shut our questions short (like wifi, city tax, restaurant option). The room had a very strong chemical smell at arrival, but we managed to air it out. All in all, it was not exactly what I expected based on the booking.com offer.

Dear Mr. R., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. First of all may I explain that all rooms are equipped with furniture made of chalked-up oak which has a rustic look. You are right a warm welcome for our guests, hospitality as well as an excellent quality of service are basic essentials. While I wish you had a better experience, it is feedback like this we learn from and use to improve. Please be assured that I had a strong conversation with our receptionist to prevent future occurrences. Once again we do apologize for any inconvenience during your stay. We appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the future. Yours sincerely, Sigrid Scheide -hotelmanager-

Nice short break

Customer review rating 3.5/5

Andrew Families - 13/12/2019 Confirmed reviews ALL

Service was excellent, staff friendly the only downside was construction just outside our rooms which woke us early

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Anja Engel -assistant manager-

DESAPPOINTED

TripAdvisor rating 2.0/5

Jrc2919 Friends getaway - 02/09/2019 TripAdvisor review

We travelled with a couple of friends. When we arrived at the hotel, the front desk lady made our check in and gave us in the hand the respective keys. When we entered our room, after carrying our heavy luggage stairs up (lift was broken), we became very desappointed. We had booked for a luxury room, and there were not even windows in the room we received, just two small skylights. We searched for our reservation and saw that the room was completely different. So, we went to the front desk and made a complain. They realized that we were in the wrong room. Keys had been exchanged by the person who made our check in. So we asked to change room and unfortunately there were no more luxury rooms available and they suggest us to ask our friends to change room with us. Of course we would never do that!!! They had already unpacked their bags. So, we stay in that horrible room!!! Unfortunate!!!

Dear Mercure guest, thank you very much for your time to share your feedback about your stay in our hotel. I am very sorry that your experience did not meet your expectations and you felt uncomfortable in your room. Please accept my sincerest apologies for all the inconvenience caused by this unpleasant incident. Unfortunately the keys had been exchanged due to a mistake of our receptionist. I understand very well that you were disappointed with the room provided and I assure you that I will take all possible measures that this will not happen in the future. Would you kindly note that this unique and unpleasant experience was an exception to our normal practices, therefore we will contact you personally. We appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the future. Yours sincerely, Sigrid Scheide -hotelmanager-

Rooms outdated, but friendly staff and excellnt breakfast

TripAdvisor rating 4.0/5

IlseT44 Business - 10/02/2019 TripAdvisor review

I stayed for 2 nights. Rooms are very nineties, but clean, good quality matrass. Enjoyed the large deluxe room. Large bathroom as well. Check in was quick and efficient. The breakfast is super high quality. Lots of choice and friendly, helpful staff.

Dear Mercure guest, thank you very much for your great review. It is always a pleasure for us to receive positive feedback and I will share your comments with our team. We are happy that you enjoyed your stay and we hope to see you again soon. Yours sincerely, Sigrid Scheide & team -manager-

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