Mercure Hotel Berlin Mitte 3 stars

Really good breakfast, super comfortable beds, and smiling and polite staff

All staff .... on reception and in the bar were extremely friendly and helpful in making our short visit fabulous

Had a lovely stay here. Arrived at 11am 4 hours before check in to see if we could leave our bags somewhere but the rooms were already available so they let us check in early which was great. Quick freshen up the walked into town about 20 mins walk to brandenburg gate on flat level. Rooms were good but the bar and breakfast restaurant was excellent. Would recommend this hotel for short trips for signs seeing. Bigbus bus tour 48hr pass, boat tour and walking tour well recommended which filled 2 days for €169 for 4 adults. Great value.

A great stay. Very accommodating and rooms ready for us 4 hours early as only went to drop bags from airport at 11 but rooms were done and available for us.

Upon arrival until the check out, it was just wonderful. I must say thanks to Front Office Team. Sorry i don’t remember the all the name but i met one lady and three gentle-mans, they were all so friendly and willing to help. Thank you so much to make my stay to be perfect !

The hotel is very well located in terms of transport links, cozy and quiet with a small courtyard. The staff is very helpful, friendly, professional. Very good breakfasts with a variety of dishes, coffee and tea are brought by the waiter, they speak all languages, an individual approach to each guest, this is very nice). The rooms are clean, the beds are comfortable, the only drawback is the very small pillows). We will be happy to come back again.

Staff were friendly and helpful, and the hotel is in a good area with easy access to the tube.

The service was really good with nice, polite and friendly staff. We liked our room and the overall appearance of the hotel.

A very comfortable stay in a clean, well equipped room. The staff were extremely helpful and the breakfasts were first class. Overall, a very good stay and I would recommend this hotel. The only small negative is the area, which could be better.

I am an Accor Platinum Card Holder and I booked a Superior Room for 2 nights. At check in, my room appeared to be a Standard Room and not a Superior Room. I went back down to Reception and the Hotel Manager immediately changed my room to a Superior Room. He was very helpful. Ho‹ever, I was not offered a complimentary upgrade to a Deluxe Room as is normally the case for Platinum Card holders. I am returning to the hotel tonight for 3 nights and then again in February and June 2020 so this was a little surprising.

This week I enjoyed again 2 comfortable days on a business trip in the Mercure Berlin Mitte. The hotel is in an excellent location with very convenient access to Tegel Airport as well as to most business and tourist venues. Staff are generally very professional and friendly, with an exceptional thanks to Mr Wick and his colleague responsible for the bar. They are both super friendly and offer excellent service. Rooms and beds are comfy and very clean. I will come again next year!

I chose to book this hotel mainly because the price and value seemed fairly balanced for a Superior Double Room. It turned out that superior means a little more space in the room and all around scratched furniture, I guess it was meant to be antiqued. It seemed conceptual, but the preview photo on Booking.com showed something totally different, therefore reality made me very disappointed when arriving there. The hotel only mentioned in the small letter section that the room I booked has a handicap-friendly bathroom, which I read only later. I would not have chosen this one if I knew it earlier. No offence, but this is not my personal preference. The receptionist who received us was quite passive, he wanted to get over the check-in quickly and shut our questions short (like wifi, city tax, restaurant option). The room had a very strong chemical smell at arrival, but we managed to air it out. All in all, it was not exactly what I expected based on the booking.com offer.

Service was excellent, staff friendly the only downside was construction just outside our rooms which woke us early

We travelled with a couple of friends. When we arrived at the hotel, the front desk lady made our check in and gave us in the hand the respective keys. When we entered our room, after carrying our heavy luggage stairs up (lift was broken), we became very desappointed. We had booked for a luxury room, and there were not even windows in the room we received, just two small skylights. We searched for our reservation and saw that the room was completely different. So, we went to the front desk and made a complain. They realized that we were in the wrong room. Keys had been exchanged by the person who made our check in. So we asked to change room and unfortunately there were no more luxury rooms available and they suggest us to ask our friends to change room with us. Of course we would never do that!!! They had already unpacked their bags. So, we stay in that horrible room!!! Unfortunate!!!

I stayed for 2 nights. Rooms are very nineties, but clean, good quality matrass. Enjoyed the large deluxe room. Large bathroom as well. Check in was quick and efficient. The breakfast is super high quality. Lots of choice and friendly, helpful staff.