Mercure Kuta Bali 4 stars

Customer review rating (ALL Rating) 4.9/5 109 reviews

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Mercure Kuta Bali - Image 1
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Jalan Pantai Kuta 10 X, Br Pande Mas, 80361 KUTA, Indonesia

Description

Hotel extras

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming pool and Spa with Kuta ocean view

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Newly refurbished Superior rooms

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

Our accommodation(s)

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Hotel location

Mercure Kuta Bali

Jalan Pantai Kuta 10 X, Br Pande Mas
80361 KUTA
Indonesia

GPS:-8.72085, 115.169742

Telephone
Fax +62 361 767417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ALANG ALANG RESTAURANT

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  109 reviews

TripAdvisor Rating  3.5/5  1,782 reviews

A fabulous stay!

TripAdvisor rating 5.0/5

YaseminArtur Couples - TripAdvisor review

An absolute gem in the heart of Kuta, Mercure Kuta Bali exceeded our every expectation! As a travel couple, we were drawn to this resort for its promise of relaxation and adventure, and it delivered on both fronts. The highlight of our stay was undoubtedly the mesmerizing floating sunset experience. Drifting in the pool while witnessing the sky ablaze with colors was simply unforgettable—a moment we'll cherish forever. Beyond the breathtaking sunsets, the resort itself was a haven of comfort and luxury. Our room was elegantly appointed, offering a peaceful retreat after days of exploring Bali's vibrant culture and stunning beaches. The staff were incredibly attentive, always on hand to ensure our every need was met with a smile. And the location couldn't have been better, with Kuta's bustling streets and pristine beaches just steps away. Whether lounging by the pool, indulging in delicious cuisine, or venturing out to explore, every moment at Mercure Kuta Bali was pure bliss.

Dear Mr/s YaseminArtur, We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Great location, great stay

Customer review rating 5.0/5

William Couples - Confirmed reviews ALL

I loved everything there. The location is perfect - beachfront on one of the best beaches from Bali - Kuta beach. The hotel itself is very nice - a combination between modern and traditional with a lot of green. Beautiful infinity swimming pool. The room is very nice with new furniture and comfy beds. Excellent breakfast in a beautiful restaurant with swimming pool and sea view. Very friendly and helpful staff. I will definitely come back to this hotel

Dear William, We are very grateful for your comments regarding your visit to Mercure Kuta Bali. It is a pleasure for us to receive positive feedback. We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Tony Andrianto, General Manager

Good stay at a good price in Kuta

TripAdvisor rating 4.0/5

dordor-Sin Families - TripAdvisor review

Our 1st stay here and a little disappointment due to my small room which wasn't upgraded despite my platinum status. It wasn't hotel's fault as I requested all 3 rooms together. However the booked room type is really small and doesn't suit me when I need to do some work. Special thanks to Guest Service Mgr Ms Dewi who took attention to my concern and she made an effort to check other rooms avail with my requirements and my room was changed within 15mins on next day! I am very pleased with the new room on 4th floor. Hotel location is good with many F&B around incl pizza hut & Starbucks next to hotel. Hotel staff are all very polite and helpful. Alang Alang cafe food is good too.

Dear Mr/s dordor-Sin, We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Extra miles services!!

TripAdvisor rating 5.0/5

Fridrik8581 TripAdvisor review

I absolutely love staying here because the staff is incredibly friendly and helpful, especially Intan. She really lifted my mood, especially after my recent unhappy experience at another hotel. Intan confidently guaranteed that I would extend my stay here, and she was right—I extended it for another day. The second day, I received exceptional service from Ms. Ardi at reception Ms. Ardi give us the extra mile services with her smile and assistance. Those trainee always has a smile, making my stay feel like home. The food is delicious, especially the welcome snacks so yummy i like it And a big thank you for the birthday cake for my husband, we really appreciated it, even though we didn't expect it when we returned from our outdoor activities the cake was appear in my table like magic felt down from the ceiling 😀😀 Please ensure that we are accommodated in the same room or above for our next trip. See you next time!"

Dear Fridrik, We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Room was humid (damp) and dark.

TripAdvisor rating 3.0/5

Yalikavak48990 TripAdvisor review

The room was very humid, almost wet and very uncomfortable. Complained and received another room, which was slightly better. The bed was hard and excellent. The bathroom was small and built for left handed people. The water faucet was difficult to operate for a right handed person, who uses his right hand to brush teeth and shave. Breakfast, included in my room rate, was decent. Pork bacon was extra at IDR 50k.

Dear Yalikavak, Thank you for taking the time to share your experiences and valuable feedback. Please accept our apologies that your recent stay did not measure up to your expectations. Rest assured that we will take action immediately regarding your feedback, so that it won’t happen again in the future. Once again, thank you for your feedback and we do hope you will give us another opportunity to make it right on your future visit to Bali. Best regards, Tony Andrianto General Manager

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.