Grand Mercure Puka Park Resort 4 stars

Quiet and restful. Staff were very helpful

Very relaxed, meals were good

Our 5 day visit could not have been better. The lay-out of the property allows plenty of space for people to come and go without it ever seeming busy or crowded. There are some steep accesses to and from chalets but if these pose a barrier golf carts are ready to give you a ride. From the cheerful check-in to the dining room, all staff were friendly and welcoming. We were upgraded from a Tawa Tree Hut to a Rimu Chalet comprising a large studio room with separate large modern tiled bathroom complete with bath, separate walk-in shower and heated floor tiles. The outside deck with seating is right in the bush ! External facilities included a sparkling heated pool, with good additional amenities such as spa, sauna, small gym and tennis courts. Dining was available in the spacious dining area or on the open deck overlooking the bush and Tairua river. While dining you could see a multitude of different birds and hear their song throughput the day. The dinner menu offers a good selection of dishes and all were cooked to perfection and served by attentive and pleasant staff. The selection of wines by the glass could be extended and the quality of house wines improved.

Puka Park is unique for Mercure - hidden in the bush- literally. As it was a Monday, it was easy to book. We arrived earlier than their normal check-in and Hazel made it work so that we could get into the room. Her workmates seemed a bit confused with it all, but she handled it well. The room is lovely, hidden from any other rooms, but it's getting to it that is difficult. We drove to our room area, but one still has to carry everything up to the room - and it is steep and slippery (we'd just had rain).. they did offer to take it for us, but we thought it would be easy. (perhaps they should just SAY: we take the luggage up for you)). I wonder how many people have fallen trying to get their luggage to their room. It was nice to have a balcony, but unfortunately it was raining so much we couldn't use it. I used the gym, which is nice to have and open. Decent, not flash.. We did have an issue with the bartender serving during happy hour. We walked up there and NOBODY was around - we had to call for her. When she came out, she seemed a bit bothered we were there. My husband asked about the 'happy hour gin' on offer and asked her if possible to make a Martini. She said yes, but when our bill arrived we were charged double. When asked, she said ' well, I made it a double shot.' Whey would he ask about the happy hour price if that isn't what he wanted??? We didn't eat at the restaurant as nice as it looked, as the prices seemed a bit too high for what was on offer.

We were welcomed by two lovely lady's at reception, had a wonderful ride to our chateau the location is beautiful. The room was amazing beautiful getaway.

Had a relaxing 2 nights at Puka Park Resort. The room was stunning, peaceful and private. We ate dinner at the hotel restaurant which was well priced and perfect. Highly recommend.

It was an amazing stay, well located, staff was very friendly. Check in process was very fast we didn’t had to wait that much. Spacious and clean rooms. Overall an excellent experience. Highly recommended.

ALL the staff were so attentive and helpful. Guests staying with me said they had never experienced such personalized service

We took friends to stay and they absolutely loved the whole of Puka Park, yes they even got used to the hills. We are taking them back next year and want to add a night or two, as we ran out of time to do all our exploring. We are in the Accor Vacation Club

Booked to stay one night. Room was ok. Needs an update. Chipped paint on wardrobe and walls. Bathroom Mirror not cleaned after last guests. Staff extremely friendly and helpful. Despite booking dinner via email sent from the hotel, (asking other questions) the restaurant did not have a booking for us.

With the dinning room computers not being linked to reception, as there were too many overcharged items on our account, This took time to sort out, one item didn’t even belong to his. This did put a damper on our last departure. All the staff were very friendly and obliging. Enjoyed our stay.

Enjoyed our stay but bed is very hard and floor was uneven.

Staff were fantastic. Especially Chanelle or Chantelle i think her name was. Rooms are beautiful. Exceptional food and well priced. Really enjoyed our stay. 1 thing, if they had a baby change table in/near toilets where lounge and dining are that would be really good. Bit disappointing they dont have these facilities.

We instantly felt relaxed as soon as we entered our room. Listening to the birds instead of Auckland traffic was so relaxing. The seafood platter we had for dinner that night in the restaurant was amazing. The wine was perfect . Staff were very friendly. Overall it was a wonderful stay.

Great place to stay, recommend a minimum of 4nights, will go every year