Customer review rating (ALL Rating) 4.6/5 1,046 reviews
Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.
Page out of
Grand Mercure Puka Park Resort
42 Mount Avenue
3546 PAUANUI BEACH
Page out of
Access: 12 km / 7.46 mi 15 min drive
Access: 12 km / 7.46 mi 10 min drive
Check-in from - Check out up to
Miha Restaurant is renowned for delectable cuisine and intimate ambience, enjoyed inside or outside on the deck. Miha offers a la carte dining for breakfast, lunch and dinner, with a large wine list and attentive staff.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
rtsrka TripAdvisor review
Heather at front desk, Danyelle in the restaurant dinner service provided exceptional service. I would suggest to have an alternate menu for guests staying more than 1 night and to add vegetables as side dish selection. Overall the food and presentation and taste was excellent. Thank you Chefs. Housekeeping team did a fabulous job with cleanliness of the room too. Well done and keep the good work.
A very different experience.
Customer review rating 3.0/5
Tony C. Couples - Confirmed reviews ALL
This was certainly a different experience to the "usual" resorts. Very pleasant being amongst nature, but there were several aspects that indicated a great need for updating, as follows: 1. The description of the resort facilities we could expect (as received from Interval International) was inaccurate in many respects. (e.g. We wondered whether WIFI would be available). 2. A tree was overgrowing the roof, which caused great noise in the windy conditions during the night. Fortunately, they were very prompt to get an arborist to correct matters. 3. Heat pump was struggling to heat the unit, even on high temperature setting (e.g. 26-28 deg C). 4. Bathroom handbasin waste was blocked causing very slow drainage. 5. Shower floor design caused leakage of water outside shower door to drain in bathroom floor, which unusually was raised to a higher level than that of the general floor level of the unit. Usually, wet area floor levels would be lower than the general floor level of the unit. 6. Faulty light over shower came on some minutes after the bathroom lights were switched on. 7. A very musty smell from under sink cupboards may indicate a water leak somewhere. 8. Screened ventilation above entrance door requires cleaning, when cover door is opened. 9. When occasional table near couch was moved, there was foodstuffs (peanuts, chips, etc.) on floor from previous occupiers. 10. Large tiling on kitchen floor was cracked.
Excellent location in treetops and walking distance to the beach.
Customer review rating 4.5/5
Sui K. Couples - Confirmed reviews ALL
I did enjoy my stay in the tree top chalet! Listening to the birds chirpping away in the mornings.Sunlight streamming thru the trees.Quiet and restful.The staff at the restaurent are very courteous.The restaurent has a good ambient with the fireplace in the middle.Warm and cosy. The food is satisfactory especially my lamb, duck and venison were cooked just right.The buggy service on arrival and departure is excellent especially for our arthritic knees!Appreciate the warm welcome into the chalet on arrival, warm and bright.The floor heating just like home!
Dear David Ki-Hou K., We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajat Sharma General Manager
Made to feel special
Customer review rating 4.5/5
Michelle A. S. R. Couples - Confirmed reviews ALL
I arrived to a bottle of bubbly and dessert in celebration of our 3rd anniversary. We felt so special. Then we were invited to drinks and nibbles with the GM. What a lovely way to be heard and valued. We also met other ACCOR members which has led to future plans to reunite. We asked that there be a red meat option on the following night's menu.....The beef loin was delicious. The only complaint was that the spa was no longer there!
Dear Michelle T., We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajat Sharma General Manager
Customer review rating 2.5/5
Jennifer U. Couples - Confirmed reviews ALL
Distance to car was difficult at our age. Internet and phone in room didnt work.
In partnership with TripAdvisor
Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price