Grand Mercure Puka Park Resort 4 stars

I love Puka Park and even though I have been many, many times I always look forward to coming back.

We enjoyed our 7 night stay immensely due to the lovely area of the hotel and its good facilities such as the pool. My only negative feedback is that the room was not serviced on our second day until after 6pm at night. We also had ants coming into our room a couple of times which we dealt to with fly spray.

The units are immaculate and the facilities are well maintained, its always an absolute pleasure to stay at Puka Park Resort, thank you!

Total relaxation.

It was an excellent place to stay and we enjoyed our days with you. Convenient to the centrt and beach.

As above Lovely chalets in a fab NZ bush setting but short on everything else. Not helped we hasten to add by the fact that Pauanui lacks everything except pretension! No good cafes to relax in and take in the surroundings, no services , a shopping centre that is a complete joke and a beach that is only OK (there are a dozen nicer beaches on the coromandel). One is left wondering why we would ever go back to Pauanui (we would just for another nice stay at Puka if your rates were more competitive). Some of the niggles include: poor water pressure, cheap loo paper, no coffee plunger/or good coffee, small cheap towels, no compendium of local attractions, huge hysterical overreaction to “covid” cleaning, that is able to be partly understood but then totally undermined by the wait staff and room cleaner not being masked up or using gloves when washing our dishes (you guys urgently need some sensible clinical advice on protection against covid) . We enjoyed our stay but felt that you could/should do more if you want patrons like us to feel we have had value for money.

Area around pool and sauna very slippy when wet was a real hazard Lovely rooms very clean

A unique experience to enjoy within our backyard. Reminds me of some marvelous Asian resorts. The staff were all well-mannered and knew what they were doing. They are truly an asset to the hospitality industry!!! Unfortunately, I only had a couple of days to savour and adore the amenities! Will definitely come back!!! Cheers.

We had a credit from a bachcare lock own cancellation so decided to put that money towards a week at Puka Park Pauanui. We were quickly impressed with the facilities and too full advantage of the gym and bikes. We were also impressed with the staff. All were very helpful and pleasant and came to know a few by name during our stay.

We were placed in the secluded sections of resort and it was a pleasant getaway experience. Rooms were very clean and reception experience was very good.

Brief

Staff was gracious and friendly. Food at the hotel was great. The bed ,however, was soft and sinking somewhat to the middle.

Beautiful location with the forest experience being the key factor. Rooms are tidy and well placed around the forest. Walking distance from the beach. On the downside note: 1) high humidity in the rooms (e.g. drying clothes was taking forever), 2) the service was mostly good, but a few misses with forgotten orders and very long wait time.

We love the units/cabins private clean homely comfortable

When we arrived we were welcome by the reception stuff and helped to our room by a very helpful young man . The room was clean and cool. There were no English breakfast tea bags or milk and no spoons to eat our breakfast. We had dinner and lunch at the restaurant and were very disappointed. As we had been told by friends that it was a good place to go. There were no soup spoon for the soup ordered by our guess. He had to go and help himself to a spoon. There were no bread rolls offered to our table . We ordered broccoli with our meals and were bought out other veg and no broccoli insight. We were told they were out of broccoli . If we had been told before we ordered we would not have bothered. Some of our group do not eat cauliflower and green beans which came out as the replacement. Plus there were quite a few more things that were out of stock . No craft beer , no pineapple juice , no lemonade and when we went for lunch I ordered a summer beach salad which was meant to come with feta cheese but it didn’t have any and there were way too many olives on it. Plus no house dressing it just tasted like oil. So over all not a very good experience for out first time in the restaurant. We were told it was due to The knock on effect of COVID and a lot of their stock was on back order.