Grand Mercure Puka Park Resort 4 stars

Heather at front desk, Danyelle in the restaurant dinner service provided exceptional service. I would suggest to have an alternate menu for guests staying more than 1 night and to add vegetables as side dish selection. Overall the food and presentation and taste was excellent. Thank you Chefs. Housekeeping team did a fabulous job with cleanliness of the room too. Well done and keep the good work.

This was certainly a different experience to the "usual" resorts. Very pleasant being amongst nature, but there were several aspects that indicated a great need for updating, as follows: 1. The description of the resort facilities we could expect (as received from Interval International) was inaccurate in many respects. (e.g. We wondered whether WIFI would be available). 2. A tree was overgrowing the roof, which caused great noise in the windy conditions during the night. Fortunately, they were very prompt to get an arborist to correct matters. 3. Heat pump was struggling to heat the unit, even on high temperature setting (e.g. 26-28 deg C). 4. Bathroom handbasin waste was blocked causing very slow drainage. 5. Shower floor design caused leakage of water outside shower door to drain in bathroom floor, which unusually was raised to a higher level than that of the general floor level of the unit. Usually, wet area floor levels would be lower than the general floor level of the unit. 6. Faulty light over shower came on some minutes after the bathroom lights were switched on. 7. A very musty smell from under sink cupboards may indicate a water leak somewhere. 8. Screened ventilation above entrance door requires cleaning, when cover door is opened. 9. When occasional table near couch was moved, there was foodstuffs (peanuts, chips, etc.) on floor from previous occupiers. 10. Large tiling on kitchen floor was cracked.

I did enjoy my stay in the tree top chalet! Listening to the birds chirpping away in the mornings.Sunlight streamming thru the trees.Quiet and restful.The staff at the restaurent are very courteous.The restaurent has a good ambient with the fireplace in the middle.Warm and cosy. The food is satisfactory especially my lamb, duck and venison were cooked just right.The buggy service on arrival and departure is excellent especially for our arthritic knees!Appreciate the warm welcome into the chalet on arrival, warm and bright.The floor heating just like home!

I arrived to a bottle of bubbly and dessert in celebration of our 3rd anniversary. We felt so special. Then we were invited to drinks and nibbles with the GM. What a lovely way to be heard and valued. We also met other ACCOR members which has led to future plans to reunite. We asked that there be a red meat option on the following night's menu.....The beef loin was delicious. The only complaint was that the spa was no longer there!

Distance to car was difficult at our age. Internet and phone in room didnt work.