Grand Mercure Puka Park Resort 4 stars

This was the third time we've stayed at Puka Park. My wife and I love it as it has everything we need in one place for a relaxing weekend away. We were a little disappointed this time though as it was her birthday and I mentioned this in the special requests section when booking online, mentioned it in the pre-checkin email sent by reception a few days before our stay, mentioned it to the front desk on check-in and mentioned it again when confirming our dinner reservation. Even though I mentioned it 4 times, she got no special treatment, no wishes from the staff, no message or candle in her dessert and no mention of it in our welcome greeting card in our room. The welcome greeting card was also super generic, not even mentioning me by name and welcoming me to my first time at the resort (even though it was my third). As a gold Accor Plus member who stays at a variety of Accor venues regularly, I've come to expect a little more personalized experience and felt a bit let down as this was a trip we'd been looking forward to for a while. The team could a few tips from Novotel Christchurch Cathedral Square - they do the personalized experience really well. We will be back as we do really like the place but will perhaps adjust our expectations down a little next time.

Very relaxing and enjoyable

All staff very friendly. Accommodation and facilities top class.

This was a lovely stay, wonderfully enabled by extremely helpful staff

Thank you, Adam, for looking after us. We enjoyed our stay despite a couple of surprises. Weather was fine, we had several great beach walks and overall a most enjoyable week in the trees.

Excellent and relaxing week in a great coastal bushland setting, thge staff were excellent and in these times of the worldwide covid 19 virus, I couldn't think of a better place to be.

This was by far the best stay we had while explorIng the surrounds of North Island. The resort is beautiful. The staff were fantastic with great customer service.

We stayed for 2 nights at the Mercure Puka Parc Pauanui at the end of our amazing tour of New Zealand. The complex is not too big which gave it an intimate and peaceful feeling. The location and scenery all around was awesome and we loved our ‘ tree house’ which had every amenity and comfort we could wish for. Both breakfast and evening meals were excellent and there was a particularly good choice for breakfast. All staff were very friendly, helpful and courteous at all times.. The only slight criticism we would have is that some areas in our tree house need to be dusted more regularly. However, overall it is a great place to get away from it all and chill.

2 night visit, accommodation very good, comfortable beds, good amenities. Meals at restaurant good. Service from reception, dining room and bar excellent. Food and drinks prices quite good.

1 week stay

Friendly staff, excellent accommodation and delicious meals at Mika made our stay an enjoyable experience.

We enjoyed the service provided.

A beautiful spot with fantastic personal service!

Staff were friendly, helpful and professional. My cabin/chalet was very nicely appointed and very clean. My only complaint being that there were no reading lights above the bed and the little writing table. The Touch sensitive lamps were stylish but impractical. The cabin was a bit dark. Food in the restaurant was pretty good , perhaps a little inconsistent in presentation and quality if you had the same dish more than once. Check out was fine.

Fantastic experience for our first stay at Puka Park. The front desk and restaurant staff were outstanding. Great rooms, lots of activities to do, awesome location.