Grand Mercure Puka Park Resort 4 stars

Customer review rating 4.6/5 4,283 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Puka Park Resort
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Complimentary internet

  • Enjoy the award winning Miha restaurant

  • Recreation centre with a pool, spa, sauna and gym

  • Central location between all of the Coromandel Peninsulas top activities

  • Meetings in Grand Style, Puka Park Resort provides the perfect setting for a conference

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLANDPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Puka Park Resort

42 Mount Avenue
3546
pauanui beach
new zealand

Tel: +6478648088

Fax: (+64)7/8648112

Check-in from 15h00

Check out up to 11h00

  • By plane

    AUCKLAND At 150km / 93.21 miles - Shuttle paying

  • By plane

    PAUANUI AIRFIELD At 1km / 0.62 miles

  • By car

    HIGHWAY 25 At 12km / 7.46 miles

GPS :-37.030728, 175.867531

Our accommodation(s)

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

Tawa Treehut

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities

Rimu Chalet

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

Kauri Chalet

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

Studios

Our restaurants and bars

MIHA RESTAURANT AND BAR

Type of cuisine: International

Miha Restaurant is renowned for delectable cuisine and intimate ambience, enjoyed inside or outside on the deck. Miha offers a la carte dining for breakfast, lunch and dinner, with a large wine list and attentive staff.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIHA RESTAURANT AND BAR

Non contractual photo

With beautiful bay windows providing stunning panoramic views across the Coromandel Ranges and Pauanui Beach, the House Bar is the ideal place for a relaxing drink after a fun-filled day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 153

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,283 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,050 reviews

Nice get away for three nights.

TripAdvisor rating 4.0/5

929Cameron 26/11/2020 TripAdvisor review

We enjoyed our stay - staff were very good ,food was reasonable value and the place is being quite well maintained for a bush setting. facilities were great - enjoyed the pool temperature. The only negative was that we didnt know room service is outside the Acor card food discount.

Relaxing, great location

Customer review rating 4.6/5

Warren M. Couples - 23/11/2020 Confirmed reviews ALL

Very relaxing and met all our expectations and requirements.

Midweek Break

Customer review rating 4.6/5

Sian A. R. W. Couples - 23/11/2020 Confirmed reviews ALL

We stayed here for a few nights recently and had a very enjoyable stay. The room was a short walk from the reception and restaurant which was great and the food was fantastic. We booked a Deluxe studio hoping to get the a small kitchenette but sadly only a kettle and some basic dishes. No real biggy but will know for next time we stay here.That did not put us off and we will definitely return. Thank you.

As repeat customers we expected and recieved great service.

Customer review rating 4.6/5

Bill H. Friends - 23/11/2020 Confirmed reviews ALL

We've stayed many times and requested accomodation with as level a walk as possible to the main building because 3 of us have leg/knee issues. You were able to do this for us. Thanks. Also before coming we were asked if we were celebrating anything during this visit. We were, 3 birthdays and staff presented us with a birthday cake on arrival complete with candles. Awesome and not expected.

Great Stay

Customer review rating 4.6/5

Rod Couples - 22/11/2020 Confirmed reviews ALL

Good to go back for a return visit and find it functioning well considering the pandemic. Great staff, friendly and helpful greetings with happy smiles and a high level of service. The 'Rimu Chalet' was clean and fresh with an amazing view. Comfortable bed and large bathroom. We enjoyed our wine on the balcony with the natural and peaceful ambiance. Fabulous amenities, food and beverages. See you again soon.

Exactly what we were expecting

Customer review rating 4.6/5

Anonymous Families - 22/11/2020 Confirmed reviews ALL

Quiet and restful. Staff were very helpful

Good stay

Customer review rating 4.6/5

Robert Couples - 20/11/2020 Confirmed reviews ALL

Very relaxed, meals were good

A Truly Remarkable and Relaxing Experience

Customer review rating 4.6/5

Tony W. Couples - 18/11/2020 Confirmed reviews ALL

Our 5 day visit could not have been better. The lay-out of the property allows plenty of space for people to come and go without it ever seeming busy or crowded. There are some steep accesses to and from chalets but if these pose a barrier golf carts are ready to give you a ride. From the cheerful check-in to the dining room, all staff were friendly and welcoming. We were upgraded from a Tawa Tree Hut to a Rimu Chalet comprising a large studio room with separate large modern tiled bathroom complete with bath, separate walk-in shower and heated floor tiles. The outside deck with seating is right in the bush ! External facilities included a sparkling heated pool, with good additional amenities such as spa, sauna, small gym and tennis courts. Dining was available in the spacious dining area or on the open deck overlooking the bush and Tairua river. While dining you could see a multitude of different birds and hear their song throughput the day. The dinner menu offers a good selection of dishes and all were cooked to perfection and served by attentive and pleasant staff. The selection of wines by the glass could be extended and the quality of house wines improved.

Dear Tony, thank you very much for staying with us on the beautiful Coromandel! We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. Abigail is fantastic, I agree, unfortunately the Government has not extended the working holiday visas for hospitality and hence we are set to lose her soon. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future, it would be our great pleasure! Best wishes, Mareile Jerosch-Hoehn General Manager

Hidden away...

Customer review rating 4.6/5

Jc Couples - 16/11/2020 Confirmed reviews ALL

Puka Park is unique for Mercure - hidden in the bush- literally. As it was a Monday, it was easy to book. We arrived earlier than their normal check-in and Hazel made it work so that we could get into the room. Her workmates seemed a bit confused with it all, but she handled it well. The room is lovely, hidden from any other rooms, but it's getting to it that is difficult. We drove to our room area, but one still has to carry everything up to the room - and it is steep and slippery (we'd just had rain).. they did offer to take it for us, but we thought it would be easy. (perhaps they should just SAY: we take the luggage up for you)). I wonder how many people have fallen trying to get their luggage to their room. It was nice to have a balcony, but unfortunately it was raining so much we couldn't use it. I used the gym, which is nice to have and open. Decent, not flash.. We did have an issue with the bartender serving during happy hour. We walked up there and NOBODY was around - we had to call for her. When she came out, she seemed a bit bothered we were there. My husband asked about the 'happy hour gin' on offer and asked her if possible to make a Martini. She said yes, but when our bill arrived we were charged double. When asked, she said ' well, I made it a double shot.' Whey would he ask about the happy hour price if that isn't what he wanted??? We didn't eat at the restaurant as nice as it looked, as the prices seemed a bit too high for what was on offer.

Dear Juliane, Thank you once again to have provided us with your feedback. Selena at reception is just being trained, she is fresh form hospitality school and still very timid. Once again I apologies for the charge and even more so handling of your beverage during happy hour. Thank you for your time. Best wishes, Mareile Jerosch-Hoehn General Manager

Absolutely wonderful.

Customer review rating 4.6/5

Dunasemants Couples - 15/11/2020 Confirmed reviews ALL

We were welcomed by two lovely lady's at reception, had a wonderful ride to our chateau the location is beautiful. The room was amazing beautiful getaway.

Dear Ebony, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Gorgeous Rooms

Customer review rating 4.6/5

Keryn H. Couples - 12/11/2020 Confirmed reviews ALL

Had a relaxing 2 nights at Puka Park Resort. The room was stunning, peaceful and private. We ate dinner at the hotel restaurant which was well priced and perfect. Highly recommend.

Dear Keryn , thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future. Thank you for recommending us. Best wishes, Mareile Jerosch-Hoehn General Manager

Beautiful location, Friendly staff, clean room

Customer review rating 4.6/5

S. B. Couples - 10/11/2020 Confirmed reviews ALL

It was an amazing stay, well located, staff was very friendly. Check in process was very fast we didn’t had to wait that much. Spacious and clean rooms. Overall an excellent experience. Highly recommended.

Dear S., thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Restorative

Customer review rating 4.6/5

Vicki N. Friends - 09/11/2020 Confirmed reviews ALL

ALL the staff were so attentive and helpful. Guests staying with me said they had never experienced such personalized service

Dear Vicki, thank you for taking the time to give us a five star review. It does make a tremendous difference to us. Thank you for your kind words, of course you are a very special guest to us and it is always a great pleasure to welcoming you back to your other home. Best wishes, Mareile

Fantastic stay

Customer review rating 4.6/5

Colleen M. Friends - 08/11/2020 Confirmed reviews ALL

We took friends to stay and they absolutely loved the whole of Puka Park, yes they even got used to the hills. We are taking them back next year and want to add a night or two, as we ran out of time to do all our exploring. We are in the Accor Vacation Club

Dear Brian & Colleen , How wonderful to hear your friends loved it! We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we are looking forward to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Nice 1 night stay.

Customer review rating 4.6/5

Lynn Couples - 08/11/2020 Confirmed reviews ALL

Booked to stay one night. Room was ok. Needs an update. Chipped paint on wardrobe and walls. Bathroom Mirror not cleaned after last guests. Staff extremely friendly and helpful. Despite booking dinner via email sent from the hotel, (asking other questions) the restaurant did not have a booking for us.

Dear Lynn, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. I do recognize that there were a few things where we let you down. Thank you for taking the time to share with me and the team. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

All good, except constructive criticism, in the kitchen, leave instructions on how to use microwave and dishwasher, as had to get down on our knees to try and read the dials. Ok if you are fit.

Customer review rating 4.6/5

Jan D. Friends - 07/11/2020 Confirmed reviews ALL

With the dinning room computers not being linked to reception, as there were too many overcharged items on our account, This took time to sort out, one item didn’t even belong to his. This did put a damper on our last departure. All the staff were very friendly and obliging. Enjoyed our stay.

Dear Jan, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your constructive feedback and we are pleased you enjoyed your stay with us. Thank you for taking the time to share with me and the team. Please let me apologies for the incorrect charge, that is unacceptable. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Good stay

Customer review rating 4.6/5

Vally C. Couples - 07/11/2020 Confirmed reviews ALL

Enjoyed our stay but bed is very hard and floor was uneven.

Dear Noel & Vally, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. If you contemplate returning I can recommend our Superior rooms which have softer queen beds, they also come with kitchenettes and laundry facilities. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Very helpfull staff, beautiful place

Customer review rating 4.6/5

Lara Families - 06/11/2020 Confirmed reviews ALL

Staff were fantastic. Especially Chanelle or Chantelle i think her name was. Rooms are beautiful. Exceptional food and well priced. Really enjoyed our stay. 1 thing, if they had a baby change table in/near toilets where lounge and dining are that would be really good. Bit disappointing they dont have these facilities.

Dear Lara, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. In fact we have a Chanel and a Chantelle, which gets a little confusing for us too.Your point about the baby changing table is extremely valid and I will purchase one today. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Relaxed stay

Customer review rating 4.6/5

Robyn Couples - 05/11/2020 Confirmed reviews ALL

We instantly felt relaxed as soon as we entered our room. Listening to the birds instead of Auckland traffic was so relaxing. The seafood platter we had for dinner that night in the restaurant was amazing. The wine was perfect . Staff were very friendly. Overall it was a wonderful stay.

Dear Robyn & Glen , thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager

Great,

Customer review rating 4.6/5

Alex C. Couples - 05/11/2020 Confirmed reviews ALL

Great place to stay, recommend a minimum of 4nights, will go every year

Dear Alex , thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your wonderful feedback, thank you for taking the time to share with me and the team. We are thrilled you thoroughly enjoyed your stay. Many thanks again and we can't wait to welcome you back next year! Best wishes, Mareile Jerosch-Hoehn General Manager

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