Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,220 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  8,220 reviews

TripAdvisor Rating  4.0/5  6,666 reviews

For everything they said “We are under renovation”

TripAdvisor rating 2.0/5

Busto2013 Couples - TripAdvisor review

We spent two days in Sydney, choosing, within the Accor web site, the Sofitel Sydney Wentworth as it was located near the port. We had booked a Classic room with a king size bed. Once we arrived in the room, we encountered difficulty in closing the door. the wardrobe was very small, containing only two jackets and two shirts and, inside, there were two drawers and two small shelves with little space. The safe was broken. We went to the reception to communicate our disappointment and we spoke with the manager Louis, who, in an unprofessional way, told us that he had never received complaints of this type and that the rate paid was, for him, adequate to the room chosen, not being able to demand another type of room, considering that it was a 5-star hotel in the city center and under renovation.

Slightly dissaponted

Customer review rating 3.0/5

Peter M. Couples - Confirmed reviews ALL

We were booked in for two nights. Upon arrival the receptionist said we had been upgraded to a Junior Suite however our accommodation was not yet ready. Upon returning at around 4pm we were given our room keys and discovered we were in a single room. Upon querying the receptionist, she advised that the hotel was full and that was all that was available. Fair enough. Our room had a broken desk chair, and the window would not shut properly. The desk lamp was also not working. The maintenance man replaced the chair and fixed the window for us. I understand that with the renovation's things are difficult however for the first time after staying here many times, over many years, we were slightly disappointed.

Bonjour Mr. M., Thank you for taking the time to share your recent experience with us at Sofitel Sydney Wentworth. Thank you for your Platinum membership. We sincerely apologise for the inconvenience you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services. We regret to hear that your room did not meet your expectations upon arrival and that you encountered issues with the desk chair, window, and desk lamp. Please rest assured that we have shared your concerns with our maintenance team to ensure that these issues are promptly addressed and do not recur in the future. We understand the disappointment you experienced. We truly value your patronage and would like to assure you that your comfort and satisfaction are of utmost importance to us. Once again, we apologise for the inconveniences you faced Mr. M., and hope that you will give us another opportunity to exceed your expectations during your future visits. Sincerely, Cassia Schwager Assistant Manager

Very disappointed

TripAdvisor rating 1.0/5

I1765MRM Families - TripAdvisor review

The hotel was under renovation and nobody informed us about it. The lifts were broken and we were eating our breakfast in a ballroom, which was very uncomfortable impersonal and third rate. Staff incredibly unresponsive didn’t return any calls, and the room service didn’t work at all.one day we returned to the hotel and we had to be led through all of the back alleyways in order to get us to our rooms. This was totally unacceptable and very, very disappointing experience.

Engagement Stay!

Customer review rating 5.0/5

Jonathan Couples - Confirmed reviews ALL

What a weekend. One that we will not forget. Booked into our favourite room “The Wentworth Suite”. Thanks to Sam, Alley and the team for making our engagement weekend the best weekend thus far. Alley and the team went above and beyond with amazing customer service. Words cannot express our gratitude. After a planning meeting with Alley, they helped me plan the big event for Friday evening in our suite. When we came back to the room after a great dinner, we were greeted by my planed event. She said yes!!! Sam was super upfront around the construction and limitation in the hotel. This was not an issue as we love the Sofitel and the team at the Wentworth! World class!!!

Bonjour Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. We are deeply grateful for your kind words and thrilled to have played a role in such a momentous occasion as your engagement weekend. It's truly rewarding to receive such positive feedback, especially regarding the exceptional service provided by Sam, Alley, and the rest of our team. It''s gratifying to know that their efforts contributed to making your stay a memorable one. Your satisfaction is our utmost priority, and we sincerely appreciate your recognition of our commitment. We thank you for choosing Sofitel, and we eagerly anticipate the opportunity to welcome you back for more great experiences in the future. Congratulations once again on your engagement Mr. M.! Sincerely, Cassia Schwager Assistant Manager

Beautiful hotel, great service.

Customer review rating 5.0/5

Elissa S. Couples - Confirmed reviews ALL

Staff were very helpful when we got soaked coming back from a walk. The receptionist provided a hairdryer to help me dry out, even though we had already checked out. I was very grateful.

Bonjour Elissa, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

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Other web-users rate our hotel

  • 1,760 reviews 9.3/10 Location
  • 3,712 reviews 6/10 Room
  • 4,035 reviews 7.8/10 Service
  • 42 reviews 6.7/10 WiFi
  • 1,503 reviews 5/10 Comfort
  • 1,375 reviews 3.8/10 Amenities
  • 962 reviews 6.8/10 Breakfast
  • 940 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.