Stay: 24th-26th December 2021 Room: 2 Accessible Rooms Checked in online, very smooth process with friendly staff. Was upgraded to joining Executive rooms on the 4th floor (Rooms 405 & 407) with good amenities - coffee machine, separate shower and bath tub etc. Very spacious with desk, sofa and coffee table. Damaged light bulb in the table lamp in one of the rooms but this was very quickly and efficiently dealt with. Bar staff was very accommodating in opening a bottle of wine that was purchased off site even offered wine glasses. Check out fast and efficient with keep drop facility. Located superb being located at Greenwich Station itself. Overall would definitely recommend and come back again.

Great location with friendly helpful staff. The hotel is in dire need of an overhaul however. The corridor carpets were badly stained. The rooms were tired. It looks like the original fittings were still in Place since the hotel opened. Great breakfast good selection of drinks in the bar. Once refurbed I’ll definitely come back

check in was granted before your official check in time. 1.00 pm Friendly staff in all early check-in was granted : 1.00h pm We already plan to visit your hotel in march 2022 this was our 2nd stay after our last visit in sept 2021 We experienced a friendly welcome and was granted an early check-in at 1.00h pm We plan t come back by middle of march 2022.

Everything works well. Except the following: Frustrating when you want a coffee or cold drink during the day as the bar area is not staffed. Have to continually go to reception to ask for spomeone to take your order at the bar. I have an old injury & need a couple of extra pillows for my bed. I asked for these at check-in. Iasked again when I left the hotel to go to a meeting & when I returned much later still no pillows. I asked again the next morning & the finaly arrived that afternoon. Not just annoying as I cannot sleep very without them. I have been staying regularly at this hotel since 2008 & they used to have a note on the system that they would put the pillows in the room before I arrived. Just not a serious issue but annoying.

Excellent hotel, near all Greenwich attractions and lots of restaurants and pubs. Easy access from DLR. Excellent service and friendly staff. Clean and felt very safe. COVID restrictions in place were simple to follow.

A good stay let down by the lengthy check in process (only one person on the desk) and outdated rooms which were not cleaned properly (lots of dust and sticky ring marks visible from previous drinks). Breakfast was very good though.

This hotel is very well located for visiting Greenwich. It is beside the rail and DLR station and so is in walking distance of all the tourist attractions in the area. The rooms are spacious, comfortable and well equipped, the restaurant is excellent and the staff exemplary.

Part business & part family. 2 x adjoining rooms for 2 nights. Good to excellent overall experience. Some challenges when checking in but these were resolved. Good customer service with Antonio in the breakfast restaurant a stand out.

Very strange stay .. we checked in and paid for breakfast in advance On entering the room it had not been cleaned. Back to reception and they quickly moved us . Gave us 2 paper cups with milk and tea and advised up that even for a 3 night stay the room would not be cleaned:( we were told there was a 24 hour bar but when we asked for drinks after 10pm !! That it was bottled beer only and curtly told if I wanted a pint to come back next day. For the next 3 day every time we went for breakfast we were told we hadn't paid and each day WE had to go to reception to clear up the issue.on the last day they twice lost our breakfast order and when it did arrive it was undercooked and inedible. Now this may sound like a nightmare but executive room was lovely and all the staff did try hard. For the price this was unacceptable really different if the prices matched the amenities

I was very disappointed about the level of noise from the near by train station. Also, there was no coffee machine and bathrobe as advertised. Parking charges is very high compared to the surroundings.

Ideal hotel for visiting Greenwich or central London with the DLR and overground train station virtually next door and only 10 minutes to London Bridge. Hotel staff are great and always really helpful

Enjoyed a lovely stay even with all the restrictions. Very friendly and clean environment, at no point did we feel uncomfortable or worried about being away from home. Restaurant had great options for breakfast and during the day, with lots of takeaway options around too.

Have stayed here before, standard room with bath and seperate shower,coffee machine and music box, sky sports football on bedroom t.v,reception staff were excellent, available baby cot for daughters room and housekeeping lady very polite and pleasant. The hotel is right next to Greenwich main train and tube station, 5 to 10 minutes walk to main town centre where there are lots of bars and food places. Would give it 5 stars but the carpets could do with replacing. Would stay again and recommend

Perfect location. A very comfortable hotel. Minor problems in the room, solved by the gentle staff (a special mention for Stefano at the Reception). Quite weird (and uncomfortable): there were no sockets at the bedside tables (why? First time I see that).

This hotel is clean, comfortable and convenient for getting into town and being within walking distance of everything Greenwich has to offer. We managed to walk to and from the O2 along the river walk. Rooms are modern and quiet, buffet breakfast is great. It has a small gym which is very under used. Is our London go to hotel.