Nice places and excellent service and superior facilities. It's a nice place for couples and also the view of the city is nice. I went there with my friend and the bed is comfortable for both of us... I recommend you go there..

Booked executive room online showed a spacious room not the room we got looked like the superior double with city view was disappointed the picture online shows bigger window with sofa to sit on we got a smaller window and a chair

I have stayed a number of times with you and the experience is always the same - it’s awesome! Great room, great view and very nice staff - very friendly and accommodating Thanks again for a lovely stay in London

The only issue I had is parking. As a suggestion Maybe Accor can have a deal with Britannia Hotel, next door to arrange car parking deals. Other than that everything was great, staff were excellent and helpful.

I’m actually sooo disappointed with my stay, I asked for a special room because it was my boyfriends birthday. The suite I was giving was tiny and nothing like the pictures and there was actually no view, she I asked for a room change she said ‘sorry we can’t do it’. The service was soooo disappointing. I just wanted a nice stay to celebrate a special occasion but that definitely wasn’t the case. When I asked for a late check out the lady looked kinda annoyed and I said leave it, so I asked someone else. Not only that the room right above us had their music soooo loud to the point me and boyfriend just couldn’t sleep for hours.h

Great hotel, really setting a high example of what a midscale hotel can offer. Great location and accessible from many different ways. View's unbelievable and worth the rate. Breakfast offers a wide range of items, more than enough for us.

Was a beautiful place and a wonderful experience, would definitely go again , very relaxing and chilled hotel also the swimming pool was lovely and clean. It was all around great would definitely recommend to all my friends and family.

This is the 3rd time I’ve stayed here but the first time I’ve stayed for a birthday. The hotel always has a fresh atmosphere and perfect vibe whenever I’ve come to stay which is why I’ve recommended it so many times to so many people. When I arrived I was greeted very warmly by the receptionist, Ana. She was very welcoming and wished me a happy birthday (which I thought was very pleasant). After checking in, it was time to head to the room which was a complementary upgrade to an executive room on the 32nd floor, courtesy of the lovely General Manager, Jacqui. Inside it had the frosted privacy glass on the bathroom window (which I have not seen at another hotel before), a speaker, 2 robes and 2 slippers, a birthday card and a very nice chocolate (thank you). I stayed for 2 nights and both were very comfortable. I highly recommend this hotel in particular. Thank you again for a lovely stay. Ky.

From the moment you arrive you'll realise the staff are very disinterested in either welcoming or servicing the customers. The hotel and rooms have a lot of potential but need maintenance (a light socket was literally half hanging out of the ceiling, bed was awful, etc). The service and management is just very poor. The pool is good though! Definitely the best part of the Hotel.

Excellent stay at Novotel Canary Wharf as per usual. Stayed with my wife for a short break in the city and of course to have the opportunity to try Bokan's new taster menu. The service was excellent across all departments of the hotel but in particular wanted to thank Nicolas and Thierryny (the Bokan team) for their excellent service

The room and facilities were fantastic. The service was very good on the whole but a couple of times staff were unhelpful when it wasn’t their job. I would stay again as it didn’t dampen the experience as a whole and some of the staff were superb!

Great location & views! Especially at breakfast & over cocktails. We had a junior suite (on the 7th floor, check when choosing your room as it gives you the info but we missed it) but we still had a good view & we were staying 2 nights so it was more important for us to have more space and comfy area to lounge!

Nice room, nice view. But room service food was poor, swimming pool wasn’t the greatest, temperature was a bit off. Sauna wasn’t hot, pressed the button several times. Waited up to 30 minutes, waste of my time. Just didn’t make me sweat. If anything, made me ill. Shower was nice in my room instead. Breakfast was okay. Staff were okay. Sofa chair in my room had stains and the hotel tried hiding it by putting a table over it? 3/5 only because of the view.

Needed somewhere to stop overnight and the hotel was conveniently located 2 minutes away from where I needed to be. Had a fantastic room on the 32nd floor with views over London. The restaurant and bars were located on the 38 floor, with an outside roof terrace

This hotel was overall very good, only thing that let it down was the bar staff in the rooftop bar. We had to wait 35 minutes for a drink, then 20 minutes for a second drink, I’m not sure if they were just short staffed or particularly slow that night.