Novotel London Canary Wharf

Location, accommodation, food, bars, views of London …. All amazing! Special thanks to all of the staff for the amazing customer service and attentiveness - simply nothing about our stay that we would have changed! We stayed for a special occasion with our friends and the views from the rooftop bar and restaurant made it really memorable. Jacqui McMillan you run a fabulous hotel and you should be very proud of your leadership, your staff and your facilities! We hope to come back and see you all soon! 👍

The hotel was nice and clean. The fire alarm went off at 11.45pm. Luckily there was no fire. We were made to stand out in the street for 30 minutes (luckily it wasn't raining). It has 38 floors so it was mad everyone trying to get in lifts to go back to their rooms after. The staff made no attempt what so ever to arrange the lifts so they were up and down all over the place with people from mixed floors in one lift trying to get back to their room. The staff should have organised people and the staff should also have apologised for the disruption, but no, nothing.

Nice breakfast place located on 38th floor and outstanding service support from of Rebeca and Tevin. Rooms are cosy and nice City view. The hotel has 4 elevators making your in - outs very comfortable. Fitness room is very small for size of the hotel- I would expect a larger fitness area and more equipment

The hotel was one of the key things in our London visit as tourist. We were greeted very warmly by Mr RADO who ensured we have a pleasant stay in the hotel. Hood willingness to help and hospitality was definitely something we won’t forget ever. We didn’t get any room services on completion of first day at hotel so that was disappointing and later the room service was provided but with some or the other facilities missing such as basic toiletries weren’t provided on 3rd day. We asked for shower mat but that was provided exactly after 24 hours(funny but true). The room was very nice and comfortable. Cleanliness was unmatched and all the services related to room were well taken care of. Once again thanks to RADO for making our trip memorable

5* for great food and cofee choice at breakfast and professional staff Rebeka Emese. Fantastic 32 floor restaurant view. 5* reception services. 5* bed sheets and towel cleaning 5* general room cleaninh 5* fridge supplies 3* for room uphostely deep clean - dirt stains on armchairs, neglect on ironing facilities (had to improvise) , poor standard bath supplies (had to ask reception to refill).