Novotel London Excel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 541

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDYN, Wielka Brytania

Opis

O hotelu

  • Położony naprzeciwko centrum wystawowego ExCel

  • W odległości 3-minutowego spaceru od stacji Royal Victoria

  • Relaksujące posiłki w stylowej restauracji

  • Sale konferencyjne spełniające wszelkie wymagania organizatorów

  • Bezpłatny dostęp do Internetu we wszystkich pokojach

Nasze pokoje

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Lokalizacja hotelu

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDYN
Wielka Brytania

Pozycja GPS:51.507933906029066, 0.0232424366007321

Telefon
Faks +44 20 7540 9710

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

UPPER DECK RESTAURANT

Bawcie się smacznie w Novotelu. Zapraszamy na dania kuchni lokalnej i międzynarodowej, proste, autentyczne, podawane w swobodnej atmosferze. Czy chcesz coś zjeść, czy tylko napić się drinka, nasza restauracja w Novotel zaoferuje coś ekstra.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 1 541

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 413

Certyfikat Doskonałości 2024

Perfect for the price !

Ocena na stronie TripAdvisor 5.0/5

896christinel Opinia zatwierdzona w TripAdvisor

Secure carparking, reasonable room rates, convenient for the Excel. We found the room very slightly tired but absolutely fine for the price. Bed was v comfortable. Easy check in. Didn't have breakfast as it's v expensive. Will stay again.

Poor for money.

Ocena na stronie TripAdvisor 2.0/5

fionah613 Opinia zatwierdzona w TripAdvisor

Unfortunately not great for the money paid £515 for two nights (family room). Upon returning from event at excel we had no power which appreciated is nobody’s fault however it took over an hour for it to be fixed. Phone calls to Reception went unanswered meaning had to take child back down to reception to report. Eventually got to bed at midnight. No offer of alternative room only “just wait in the bar” which with a tired child at nearly midnight nobody wants! Housekeeping poor - tired, old bobbled bed linen and tea/coffee not replenished & cups not replaced leaving our used cups in situ. Disgusting white splashes on bathroom wall opposite toilet (ewwwww) not cleaned leaving me feeling quite sick. Surprised breakfast bit included for £500+ bit I guess kids go free so can’t complain. Service in bar/restaurant poor: sullen waiting staff although food was ok but bar ran out if orange juice at 7pm!

Very good hotel with a nice restaurant

Ocena na stronie TripAdvisor 4.0/5

Jon R Friends getaway - Opinia zatwierdzona w TripAdvisor

Good location for ExCel, O2 and London City Airport with easy access via the Elizabeth Line. Excellent Executive Room - very spacious and comfortable, with good facilities by and amenities. Small but good restaurant where Klea looked after us very well.

Dear Jon R, Thank you for sharing your wonderful feedback about your recent stay with us. We’re delighted to hear that you enjoyed our convenient location, spacious and comfortable Executive Room, and the amenities provided. It’s also great to know you had a pleasant experience at our restaurant and that Klea’s attentive service stood out during your visit. We’ll be sure to pass on your kind words to her – they will surely brighten her day! We look forward to welcoming you back for another fantastic stay soon. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Mixed. OK if you get the right room and a good price!

Ocena na stronie TripAdvisor 3.0/5

elle26000 Opinia zatwierdzona w TripAdvisor

Comfortable bed, nice spacious family room. Generally quiet. BUT... 7th room under the fitness area = boom of someone on a treadmill until 10pm, starting again at 6am. Sort out your acoustic flooring please... No information about breakfast, indeed very little information about anything in the room and hard to find on the website... So we opted to skip breakfast as it wasn't included in our rate. Good to have a nice late 12noon check out though! Fitness suite is odd. Lockers and a single shower... But the shower is open to the locker area so no privacy, no bench... So how they expect you to change in there?! V odd. Thankfully it was empty when I went. Also the steam room wasn't working, and there was no sign or warning at reception about this. You have to call reception for a bath/shower mat! Weird electric obscuring glass between shower and bed. Your can still clearly see someone's silhouette so if you were hoping for privacy you wouldn't get it! Second bed in a family room made up as a double...odd decision. We called and asked for it to be made into two singles. After an age they brought some extra bedding, but didn't offer to split the beds and remake it.

Dear elle26000, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the comfortable bed, spacious family room, and the convenience of our late check-out. We sincerely apologise for the challenges you experienced during your visit. In regards to the noise from the fitness area, we regret the inconvenience this caused. We are aware of this issue and are actively working on improvements to minimise its impact on guest comfort. Regarding the information in your room, as a Green Key-certified hotel, we have moved most of our guest information to a QR code accessible through the in-room TV. This includes details about breakfast and the option to request extra amenities without needing to call reception. We aim to provide a sustainable and seamless experience for our guests. For the steam room and sauna, these are on a timer for safety and energy efficiency reasons, and guests are required to request for them to be turned on in advance. We apologise for any inconvenience caused by this. Once again, we thank you for your feedback and assure you that we are taking steps to improve these aspects of our service. We look forward to welcoming you back in the future for an even better experience. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel London ExCeL

Excellent, and special

Ocena na stronie TripAdvisor 5.0/5

Clare W Opinia zatwierdzona w TripAdvisor

Excellent. Great location on the water, with fresh air and no major road nearby, so very quiet. Bed comfy, room spacious, excellent cleanliness. I like all Novotels for their good standard, but this one is particularly lovely - only 15 mins from Tottenham Court Road on the Elizabeth line, and the waterside location is so special. This was my third visit, and I'll be back.

Dear clarew692, Thank you for your glowing review and for sharing your experience with us! We are thrilled to hear that you enjoyed the tranquil waterside location, spacious and comfortable rooms, and excellent cleanliness. It’s wonderful to know that our peaceful setting and accessibility to central London via the Elizabeth Line made your stay even more special. We truly appreciate your loyalty and are delighted that this was your third visit with us. Your kind words about our hotel being "particularly lovely" mean a lot to our team, and we look forward to welcoming you back for another memorable stay in the near future! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 271 Liczba opinii 9.1/10 Lokalizacja
  • 1 764 Liczba opinii 6.7/10 Pokój
  • 1 522 Liczba opinii 7.6/10 Obsługa
  • 36 Liczba opinii 4.3/10 Internet
  • 807 Liczba opinii 6.2/10 Czystość
  • 635 Liczba opinii 6.9/10 Śniadanie
  • 373 Liczba opinii 5.9/10 Jedzenie
  • 351 Liczba opinii 5.1/10 Dobra oferta cenowa

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