Informacja

Hotel Novotel London Excel 4 gwiazdki

Ocena klientów 4.4/5 Liczba opinii: 9 295

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Novotel London Excel
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+ 10 Usługi

O hotelu

  • Położony naprzeciwko centrum wystawowego ExCel

  • W odległości 3-minutowego spaceru od stacji Royal Victoria

  • Relaksujące posiłki w stylowej restauracji

  • Sale konferencyjne spełniające wszelkie wymagania organizatorów

  • Bezpłatny dostęp do Internetu we wszystkich pokojach

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolone Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Pranie chemiczne Płatne usługi
  • Kantor wymiany walut Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Rozrywka
  • Centrum fitness
  • Centrum wellness
Usługi biznesowe
  • Sale konferencyjne: 13
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA londyn
wielka brytania

Tel: +442076600677

Faks: (+44)207/5409710

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • BUS 1 :  147 CUSTOM H. EXCEL

  • BUS 2 :  325 CUSTOM H. EXCEL

  • BUS 3 :  241 CUSTOM H. EXCEL

  • BY SUBWAY :  DLR Royal Victoria

  • METR :  DLR Royal Victoria

  • Samolotem

    LONDON CITY W 1,77km / 1,1 mil

  • Samolotem

    LONDON CITY AIRPORT W 1,77km / 1,1 mil

  • Samolotem

    LONDON GATWICK W 70km / 43,5 mil

  • Samolotem

    LONDON HEATHROW W 37,01km / 23 mil

  • Samolotem

    LONDON STANSTED AIRPORT W 56km / 34,8 mil

  • Samochodem

    A12,M11,M25 W 0,1km / 0,06 mil

  • Pociągiem

    DLR-ROYAL VICTORIA W 0,64km / 0,4 mil

  • Pociągiem

    KINGS CROSS W 12,87km / 8 mil

  • Pociągiem

    LIVERPOOL STREET W 7,24km / 4,5 mil

  • Pociągiem

    LONDON ST PANCRAS W 7,9km / 4,91 mil

  • Pociągiem

    WATERLOO STATION W 9,66km / 6 mil

Pozycja GPS:51.507973, 0.024658

Nasze pokoje

Pokoje w hotelach Novotel charakteryzują się przestrzenią, nowoczesnym wystrojem i przystosowalnością, przez co stanowią doskonałe lokale do mieszkania, spełniające wszelkie potrzeby gości.

Nasze restauracje i bary

UPPER DECK RESTAURANT

Rodzaj serwowanej kuchni: Międzynarodowa

Bawcie się smacznie w Novotelu. Zapraszamy na dania kuchni lokalnej i międzynarodowej, proste, autentyczne, podawane w swobodnej atmosferze. Czy chcesz coś zjeść, czy tylko napić się drinka, nasza restauracja w Novotel zaoferuje coś ekstra.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

BAR

Chłoń żywą atmosferę hotelu Novotel. Oferujemy szeroki wybór piw, win i koktajli serwowanych w stylowym otoczeniu przez naszą przyjazną obsługę. Nasz tętniący życiem bar to idealne miejsce na wieczorną rozrywkę lub relaks i odpoczynek.

Zdjęcie nieumowne

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 13

  • Maks. rozmiar: 70 m²

  • Maks. pojemność: 80 osoby

  • Maks. liczba uczestników bankietu: 50 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Novotel London Excel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.4/5

Liczba opinii: 9 295

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 2 838

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

London excel stay

Ocena na stronie TripAdvisor 5.0/5

Tour304289 10/03/2020 Opinia zatwierdzona w TripAdvisor

This is an excellent hotel within easy reach of central London, we have stayed here on many occasions and have always been made very welcome. The rooms are always clean and spacious and the breakfast is very good and plentiful.

WOW thanks for the awesome review Tour304289. We really appreciate your kind comments and we are all delighted to read them. We hope to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

Great Hotel and location

Ocena na stronie TripAdvisor 5.0/5

Stephen W Business - 02/03/2020 Opinia zatwierdzona w TripAdvisor

I was visiting the Excel for business and this hotel was within 2 mins walk so that appealed to me. Fantastic room, friendly staff and great breakfast. Would definitely recommend and would stay here again.

Hi Stephen, Thanks very much for taking your time to write us a 5 star review. We really appreciate your kind words and really look forward to welcoming you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

London

Ocena na stronie TripAdvisor 4.0/5

deschryverfrank 27/02/2020 Opinia zatwierdzona w TripAdvisor

Check went very slow. Room was too warm. Hard beds. Other services were ok. We were before in the Greenwich hotel but as it was fully booked, we were guided to Excel. This locations was less reachable by DLR (transfer lines) and more by foot

We very much appreciate your comments regarding your stay at the Novotel London Excel. We apologise for the temperature of the room and the comfort beds. I have mentioned this to management so please rest assured that we are looking to this issue for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Great Service

Ocena na stronie TripAdvisor 4.0/5

drlw231 Business - 27/01/2020 Opinia zatwierdzona w TripAdvisor

Excellent location for Excel and excellent service in this hotel with some beautiful views of the Thames and millennium dome. Great food too in the restaurant. Be prepared for the 6:40am flights at the nearby City Airport if you are a light sleeper. It can however also be an expensive stay if there are events on nearby.

Hi David W, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We really appreciate your kind review and look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Alarma

Ocena klientów 3.5/5

Dominik Pobyt służbowy - 17/01/2020 Opinie potwierdzone ALL

Ogolnie bardzo dobre wrazenie, poza szczegolem ze w hotelu o 2.15 w nocy wlaczyl sie alarm przeciw pozarowy ktory wszystkich obudzil, ok bo wszedzie sie moze zdarzyc ale generalnie nikt nic sobie z tego nie zrobil i nikt za to nie przeprosil

Szanowna Pani/Szanowny Panie, Dziękujemy za poświęcenie czasu na opowiedzenie nam o swoich wrażeniach z Novotel London Excel i za miłe słowa na temat naszego hotelu. W Novotelu twoja opinia jest dla nas bardzo ważna i przepraszam, że twoje doświadczenie nie spełniło twoich oczekiwań, pozwól mi wyrazić przeprosiny. Zapewniamy, że podejmujemy odpowiednie środki, aby rozwiązać problem z alarmem przeciwpożarowym i zapobiec wystąpieniu w przyszłości, i przepraszamy za zakłócenie. Dziękujemy za podzielenie się swoimi obawami i mamy nadzieję, że dacie nam możliwość lepszego służenia wam w najbliższej przyszłości. Z poważaniem, Sahara Mitchell Agent relacji z gośćmi

Not impressed

Ocena na stronie TripAdvisor 3.0/5

keeplookingforward Friends getaway - 16/01/2020 Opinia zatwierdzona w TripAdvisor

The only issues I had with my stay was whilst the room was very clean etc. when I opened the bin in the bathroom I discovered it had not been emptied and was filled with the sanitary protection etc. of the previous occupant. To be fair when I complained to the front desk and told them I expected the bin to be emptied before I returned to the hotel that night it was. I asked that someone contact me to explain and apologise no one did. The refilling up at breakfast is really slow. When the coffee machine needed to be emptied an individual did so but did not check the machine was left in working order and we had to find another individual to do so.

Hello Joy, Thank you for taking the time to tell us about your experience at the Novotel London Excel. I would firstly like to sincerely apologise for the issue with your bathroom bin. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is important to us. We are currently speaking with our Houskeeping team to ensure inspection checks are more thorough and our Reception to to guarantee requests are followed up. Please rest assured that we are taking the appropriate measures to address this issue and ensure that this does not happen again. Regarding breakfast in our restaurant we are looking into expanding the amount of coffee machine we have during these times, so I hope this will be in full swing soon. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations

Surprisinly Excellent Stay!

Ocena na stronie TripAdvisor 5.0/5

508annj Business - 16/01/2020 Opinia zatwierdzona w TripAdvisor

Great hotel near London City Airport! Hotel is modern, clean and spacious, located in an interesting dockside area. Restaurant was very good, and all staff were helpful and friendly. Very good value for London. I chose this hotel as I wanted a reasonably priced hotel near the airport, the Novotel Excel certainly exceeded my expectations.

We very much appreciate your rating and comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. and I will be sure to let my team know what an amazing job they did. We are so happy you enjoyed yourself at our hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

My stay at Novetel

Ocena na stronie TripAdvisor 4.0/5

277claudetter Family - 05/01/2020 Opinia zatwierdzona w TripAdvisor

I stayed on New Eve with my family. Check in was good reception staff were brilliant. When I booked Francesca upgraded my room which was very nice of her because I will be celebrating my birthday soon. The only down fall with the room it was very cold with no heating. I had to ask for two heaters. There was a smell coming from the fridge which I reported but nothing was done about it. So we just put up with the smell. The sauna was not working so I just went in the steam room. Apart from those small issues we all had a lovely stay hope to vist again.

Hi 277claudetter, Thanks for much for taking your time to write a review of your experience with us at Novotel London ExCel. It's nice to see that Francesca arranged a room upgrade for your birthday :). I have taken note of your feedback and the room and sauna and will feed this back to our teams to place corrective action in place. Many Thanks, Niall McGurn Operations Manager

Lovely stay

Ocena na stronie TripAdvisor 5.0/5

Brian G Couples - 03/01/2020 Opinia zatwierdzona w TripAdvisor

Had a great stay- fantastic location not far from central London. Everything about the hotel was grest although drinks in the bar were pricey. Service first class and meal in the restaurant was great.

Wow thanks for the awesome review Brian G. We really appreciate your lovely review and i will share it with my team. We hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Great hotel

Ocena na stronie TripAdvisor 5.0/5

aidah042000 Couples - 01/01/2020 Opinia zatwierdzona w TripAdvisor

Stayed at this hotel on my wedding night, they really Exceeded my expectations. Great device, Lovely room with great decor . It was perfect. I will definitely stay again and I will definitely recommend this hotel.

Hi aidah042000, Thanks for the terrific review, i am delighted to read you had a great time with us and i look forward to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

A Wonderful Stay at a Welcoming Hotel

Ocena na stronie TripAdvisor 5.0/5

Rotmm Family - 31/12/2019 Opinia zatwierdzona w TripAdvisor

This is the 2nd time I have stayed at the Novotel Excel, though this time as a family. On arriving at the hotel I went to check in while my son and wife went to take advantage of the foot massaging machines in the lounge area and the receptionist, Jordan, made small talk by asking if we had anything planned. I said we were off to see a show in the centre of London and hoped that my 11 year old son would stay awake as he didn't when we took him to see Hamilton earlier in the year. Jordan mentioned she had also seen Hamilton and that it was great, gave me our room keys and wished us a pleasant stay. The room itself was spotlessly clean, curtains already drawn and with a nice bathroom and excellent shower. Decent water pressure is something I personally always treasure. The beds, even the "sofa bed" for my son (not always the case in family rooms) were extremely comfortable and we had a great nights sleep. Breakfast was varied and plentiful, offering a range of both hot and cold food. The staff in the restaurant all pleasant and very efficient, no table appeared to remain dirty for more than a moment or two, even though the hotel was clearly very busy that morning. We checked out and took the Emirates Cable Car to the O2 centre and spent a few hours there, returning back to the hotel in the early afternoon to pay for the parking before leaving. It was then we met Jordan again, who asked us about how the show went the evening before and hoped our son hadn't fallen asleep this time. Sometimes it's the small things that make a stay extra special and Jordan is clearly a credit to, and a reflection of, the management and team at Novotel Excel. Will stay again.

WOW thanks for this fantastic review. It is amazing to read this and the fact that you have highlighted Jordan for her service levels is great. I will share this with all of our team especially Jordan, who i know for sure will be delighted. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Incredible staff

Ocena na stronie TripAdvisor 4.0/5

sremblance Family - 24/12/2019 Opinia zatwierdzona w TripAdvisor

A lovely hotel with lovely facilities and a great location for access to the rest of London. The highlight of our stay was definitely the service from the staff. Nothing was too much trouble! We would definitely stay again!

Thanks for taking your time to write a review sremblance, we really appreciate your kind words. Delighted to see you had a great time in London and that our team were there to make your stay more enjoyable. We hope to welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Comfortable overnight stay

Ocena na stronie TripAdvisor 5.0/5

DVW61 Business - 16/12/2019 Opinia zatwierdzona w TripAdvisor

I enjoyed a very comfortable overnight stay at the Novotel Excel hotel made more enjoyable and pleasant by the excellent and welcoming reception staff and in particular Thibault who was the person who assisted me. He was very friendly, warm and professional and dealt very efficiently with my requests, thank you. The room I was allocated was very comfortable and clean as well as warm which was most welcome on a very cold Winter day.

WOW thanks for the awesome review DVW61. It's fantastic to read that you had a great time with us and Thibaut was a stand out for you. I will ensure i pass this message onto him. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Well run Hotel

Ocena na stronie TripAdvisor 4.0/5

ChillActor Business - 09/12/2019 Opinia zatwierdzona w TripAdvisor

Ideal Hotel for the Excel Business conferences,within walking distance of the exhibition centre an close to restaurants and shops Staff are very friendly Breakfast service good if you are early, later can get busy

WOW thanks for the awesome review ChillActor. I am delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

first stay at this hotel

Ocena na stronie TripAdvisor 3.0/5

alan w Business - 06/12/2019 Opinia zatwierdzona w TripAdvisor

reasonable stay but nothing spectacular. no recognition of silver membership, no welcome drink offered comfortable enough but nothing special as I would expect from a Novatel breakfast was good though

Hi Alan W, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. I am very sorry that we have missed the recognition of your silver membership, i have highlighted this to our team and will work on further training to ensure we dont miss our loyal guests again. I do hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Perfekt

Ocena klientów 5.0/5

Anonimowo Znajomi - 02/12/2019 Opinie potwierdzone ALL

Wszystko w najwyższym standardzie, czyste i dość duże pokoje; ładne łazienki. Miła i pomocna obsługa

Dziękuję bardzo za niesamowitą recenzję. Mamy nadzieję, że zdecydujesz się zostać z nami ponownie. Z poważaniem, Sahara Mitchell Relacje z gośćmi

Very elegant hotel near the Royal Victoria Docks

Ocena na stronie TripAdvisor 5.0/5

xtax2014 Friends getaway - 12/11/2019 Opinia zatwierdzona w TripAdvisor

Very friendly environment, young and so helpful staff, trying to cope with diverse requests in such a short time. Near and so accessible inside parking, beautiful rooms, large and with nice window perspective, over the city or the docks, depending on which side, obviously. Spotless common parts, elevators. Such a nice bar/restaurant facility with over the docks view, cozy atmosphere also. Will come back for my London trips, for sure !

Wow thanks for the awesome review xtax2014, we really appreciate your feedback. We look forward to welcoming you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

bardzo miła obsługa

Ocena klientów 5.0/5

Oksana Znajomi - 06/11/2019 Opinie potwierdzone ALL

Bardzo miła i profesionalna Pani Yulduz na racapcji.

Beware of their pricing

Ocena na stronie TripAdvisor 3.0/5

Pauleen C Business - 05/11/2019 Opinia zatwierdzona w TripAdvisor

Novotel suggests that booking in advance directly through their site will give you "the best deal". Unfortunately this appears to be sadly incorrect. I booked on 1 June 2019 for a four night stay 23-27 October. The cost at the time, charged to my card, was AUD1587 or GBP843.60. This is equivalent to $400 per night. When I subsequently saw they had cheaper rates online I rang without success...my booking was non-refundable and could not be modified. I have just rechecked the rates for four nights in mid-December and find that it is available for less than AUD300 per night. Buyer beware indeed. It's my own fault in part because I would normally book through a travel site rather than directly with the hotel chain. It's certainly left me with a bitter taste in my mouth in regard to Novotel. Both the nearby Sunborn yacht hotel and the Crowne Plaza are cheaper! I have also received no invoice for the stay at any time simply been told there was nothing to pay. As to the room, it was satisfactory if very basic. The carpet in the room badly needed spot cleaning if nothing else- there were unpleasant marks on it in a number of places. The receptionist on check-in was very pleasant. Would I stay here again? Definitely not! Would I recommend it to anyone else? Absolutely not!

Hi Pauleen C, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. If you would like to contact me directly on h3656-dm@accor.com, i would be able to look at the situation regarding your reservation further. I look forward to hearing from you. Many Thanks, Niall McGurn Operations Manager

Stylish and comfortable

Ocena na stronie TripAdvisor 5.0/5

Global23197186960 Solo travel - 03/11/2019 Opinia zatwierdzona w TripAdvisor

This is a very stylish hotel in a perfect location for the Excel and O2. The rooms are very comfortable and modern, with USB charging points by the desk and the bed, a fridge and a safe. The staff were very nice and helpful. The hotel car park was very convenient and cheaper then the public car park nearby. The separate lifts/stairs from the hotel entrance and car park to the reception and main hotel is a good security feature. Minor negatives: the air conditioning had no effect on the temperature of the room whether turned fully one way or the other (the thermostat numbers had all worn off); service in the restaurant was a little slow on my first night, but good on the other two nights.

Wow thanks for awesome review Global23197186960. We really appreciate your kind words about your experience with us at Novotel London ExCel. We hope we can welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

Najnowsze opinie: 20

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