Novotel London Canary Wharf

Always created me with a smile. No matter how many customers they had. Especially Samira, Samantha and Ana but everyone was lovely. Former Flight Attendant I’ve video several hotels…. Dolores Shaffer room 1506.

Staying at this hotel for our anniversary was honestly disappointing. We’ve stayed in many hotels and this has to be one of the worst we’ve been in. Upon entering its not clear where the front desk is as it is just a slab of wood for a table and people in suits with a laptop. The woman checked us in stating breakfast was included and we were on our way upstairs. The room was modern and fresh but the bed was absolutely uncomfortable. Hard as a rock with very flimsy pillows. We were wishing to be back in our own bed at home when laying down for the night. Next morning we went for breakfast and was told there’s only breakfast included for 1 guest. We had to pay a hefty extra £25 for flavourless buffet style English breakfast. Cleaners open doors without notice and ours aggressively opened our door when my husband tried to close it. I wish the hotel wouldn’t use such misleading pictures of the pool and gym as they are tiny and no space or privacy to chill or place our things. All around disappointing experience. Wouldn’t recommend.

If your are looking for luxury and top quality service this is NOT the place. Cheap mattress terrible pillows and duvet. Small rooms old limited tv channels. Small lift staff at check in the worst I’ve ever experienced. Even the front desk is a joke looks like a youth club. with street thugs dressed in suits checking people in. Absolutely appalling. Not helpful at all not even a good morning or Hi when you walk past them . So disappointed we had to spend our anniversary in this establishment Breakfast is terrible pool and gym is pointless nowhere to sit at pool. This hotel is the same level as a travel lodge not worth the £650 I spent for 2 nights I wouldn’t be disappointed if I had paid £380 -£400 but if you pay that sort of price you expected better service. Not lazy staff slouching while attending to customers. and rock hard beds with pretend side tables. A4 paper menus shocking. Mini fridge is handy, amazing view from room and rooftop good location , if your thinking of booking this hotel as a couple don’t bother. If group of young people having fun in the city it’s probably good.

I would highly recommend this hotel for a business stay in the London docklands. The rooms are well appointed and the location is very convenient to access the offices in the area as well as the underground. The staff is very friendly and go out of their way to help out. I would specially like to call out Michael and Estrella at the front office who were so welcoming and made the check in process that much more welcoming and nice. The rooftop bar is a must visit - great choice of cocktails as well as one of the best views.

Stayed one night, whilst in London celebrating a family Birthday. Checkin took a while, but only because those in front of us, took forever to make decisions when checking in, but it would be handy to have a few more people on hand when this situation arises Rooms are clean and well looked after, although we saw a one issue with wear and tear, which was nothing major or worth mentioning at the time. The views from the rooms can be spectacular, or if you are unlucky a building site, but thankfully both of the rooms we had were of the former. Staff were helpful and courteous when we interacted with them, but there really was very little need to during our stay. Breakfast is busy, at least it was on the Sunday we were there. Queues can get quite long for the hot food, but it does move a long at a fair pace and if you time it right, the queue can disappear entirely for a brief moment. We had an excellent deal for the stay we had, so the value rating is very high. If I paid full price, I would have knocked it down a couple.