Szanowny Panie/Pani, Dziękujemy za miłe słowa dotyczące naszego personelu. Cieszymy się, że mogliśmy pomóc podczas Państwa pobytu. Zauważamy Państwa sugestię dotyczącą przestrzeni do przechowywania i doceniamy Państwa opinie. Z poważaniem, TRIBE London Canary Wharf

Hi Pawel, Thank you for sharing your feedback. We really appreciate you taking the time to do so. I’m sorry to hear that the gym access left you feeling disappointed. We completely understand how this may come across, especially when staying at the hotel. To offer a bit of context, we partner with Third Space, which is a premium, members-only fitness club. As it’s not operated directly by the hotel, access isn’t included in the room rate. That said, we do have a dedicated arrangement for our guests, allowing access to the club via a discounted day pass, a rate that isn’t available to the general public. It’s designed to give our guests the opportunity to experience a high-end fitness space at a preferential rate, rather than a standard hotel gym offering. We also appreciate your broader feedback regarding ease of access and will take this on board as we continue to refine the overall guest journey. It’s great to see that there were positive aspects to your stay, particularly with arrival and the team, and we hope we’ll have the opportunity to welcome you back for a smoother and more enjoyable experience next time. Kind regards, The TRIBE Team

Hi Karolina, Thank you for your kind words regarding our location and the service provided by our team, especially Mika. We are pleased to hear that our facilities met your needs during your business stay. We appreciate your feedback about the room size and will continue to ensure comfort for all guests. Kind Regards, The TRIBE Team

Hi Jacek, Thank you for taking the time to share your feedback. We’re sorry to hear that some aspects of your stay did not fully meet your expectations. We understand that preferences can vary from guest to guest, especially when it comes to room layout, breakfast options, and amenities like coffee and entertainment. We truly appreciate you sharing your preferences after your stay. However, we would have loved the opportunity to address your concerns during your visit so we could offer suitable alternatives or solutions to make your experience more enjoyable. Your comments are valuable and will help us continue to improve our services. We hope to welcome you back and provide a stay that better meets your expectations. Best, TRIBE London Canary Wharf

Hi M, Thank you for sharing your feedback following your recent stay at TRIBE London Canary Wharf. We’re glad to see that you appreciated certain aspects of your experience, such as the cleanliness and our team’s service. We noticed that you mentioned dark room. We’re sorry if this impacted your comfort during your stay. Your feedback is invaluable, and we’ll make sure to review this further to enhance our guests’ experience in the future. Should you have any additional comments or require assistance for a future stay, please don’t hesitate to reach out. We hope to have the opportunity to welcome you again soon. Best regards, The TRIBE Team

Hi Katarzyna, Thank you for your feedback and for staying with us. I’m happy to hear that you enjoyed our location and found the hotel’s design to your liking. I apologize for any inconvenience regarding the room size and layout, and I appreciate your comments on improving the experience for business travelers. I'm pleased to let you know that the coffee machine has been fixed and is now working properly, ensuring a better breakfast experience for all our guests. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future. Best regards, The TRIBE Team