ibis London Docklands - ExCeL

ibis London Docklands - ExCeL 3 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 292

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Opis

O hotelu

  • Bezpłatna sieć WIFI w całym hotelu

  • Wspólny parking z Novotel London ExCeL na zasadzie kolejności przyjazdu. 18 GBP/ 24 GODZINY

  • 2 minuty pieszo od centrum kongresowego ExCeL i kolejki linowej kursującej do hali O2 Arena

  • 4 przystanki koleją Docklands Light Railway (15 min) od lotniska London City

  • Restauracja Ibis London ExCeL i dostępne przez całą dobę przekąski

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

ibis London Docklands - ExCeL

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDYN
Wielka Brytania

  • By Bus Routes:  147/325

  • By subway:  JUBILEE LINE CANNING TOWN

  • CUSTOM HOUSE STATION:  DLR CUSTOM HOUSE

  • ROYAL VICTORIA STATION:  DLR ROYAL VICTORIA

  • Samolotem

    LONDON CITY AIRPORT W 3,7km / 2,3 mil

  • Samolotem

    LONDON GATWICK W 49,89km / 31 mil

  • Samolotem

    LONDON HEATHROW W 35,4km / 22 mil

  • Pociągiem

    LONDRES WATERLOO W 11,26km / 7 mil

  • Pociągiem

    WATERLOO W 11,26km / 7 mil

Pozycja GPS:51.50756, 0.026393

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Wi-Fi
  • Śniadanie
  • Bar
W pobliżu obiektu
  • Parking

Ibis London ExCeL Restaurant

Czujesz mały głód? Nie musisz wychodzić z hotelu: inspirowane duchem globalnej przygody menu Ibis London ExCeL oferuje ulubione potrawy każdego z nas: smaczną pizzę, sałatki, aromatyczne zupy i komfortowe dania w stylu obiadowym.

Nasze pokoje

Miły, nowoczesny i przytulny pokój z wygodnym łóżkiem i funkcjonalną łazienką. Pokój Ibis oferuje gościom wszelkie udogodnienia, zapewniając przyjemny pobyt

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 292

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 529

They did not have my reservation !

Ocena na stronie TripAdvisor 2.0/5

Aseel K Opinia zatwierdzona w TripAdvisor

The only reason why I’m rating it as poor was because they said they had no record of my reservation, despite having booked and paid in full a week prior to check in and checking in online on the day ( which resulted in another 40 pounds being taken that are yet to be refunded) ! I arrived at the hotel and they said my booking was not there, I showed them the emails and the booking on their official app, but they were unable to find it. When I asked if they can just find me a room and accommodate me regardless ( as I had booked a twin room) they said the hotel was full ! I had to go to an event on the day so I had to leave my bags and come back at 11pm in the hope of it being sorted! I come back at 11 pm, they still were not able to find the booking and they had no room for me to stay in ! As I had no where to go, one of the night staff was kind enough to look again, and he found me a single accessible room to stay in! I had contacted them on the following day prior to check out and was asked to email them so they can refund me and look into the matter, which I did do, and I am yet to hear from them ! The total amount of my stay and the additional 40 pounds that I paid was all for nothing !

Hi Aseel K, Thank you for your review. Glad to read the location worked for you but saddened to read you have faced a few issues during your arrival. For this I sincerely apologise on behalf of the entire team. As much as we hate to make excuses, we have sadly faced major system issues on the day that has unfortunately affected your booking. This is definitely not normal and we hope you give us another chance in the future. Kind regards, Aurelija Revuckaite Guest Experience Manager

somewhat disappointing this time

Ocena na stronie TripAdvisor 3.0/5

Flyhighabove Opinia zatwierdzona w TripAdvisor

I have stayed in this hotel a few times and all were great. This time was not so good. First of all, it took į minutes to wait somebody to come to reception. The lady did not know what an accor points booking was. I had to remind about accor loyalty program drinks voucher. The hotel acknowledged the room preference which was great, but the whole room smelled of sewage. The was no shower gel left in the shower - all was used up. The centre of the room was hoovered, but the corners were dusty. 3 nights after check-out no accor points - will have to chase them down.

Hi Flyhighabove, Thanks for sharing your feedback and for your loyalty. It's great to read that you were able to take advantage of our excellent location within close walking distance of the Excel centre. Like most hospitality venues, we're currently adjusting to the new world in which we all live, so apologies for any slight inconveniences that you may have faced on arrival with our staff service. Kind regards, Aurelija Revuckaite Guest Experience Manager

Customer service with a frown

Ocena na stronie TripAdvisor 1.0/5

natashacalvert12 Opinia zatwierdzona w TripAdvisor

My goodness we came last weekend with tired eyes with twinkles in them buzzing for our trip to london . We where greeted by the most unhappy man in the world now I must say we did get a bit of a smile but I had pre paid for my room and was made to feel like a lier . Brought over the manger who was so uninterested in this it was unreal . Went to our rooms and within the matter of seconds of checking out each other’s rooms we where locked out brought our cards down to be told we had them to near our mobiles . My phone was currently locked in the room so it wasn’t that . The whole weekend was just horrible so disappointed as I had stayed here before and was planning on staying on another couple of trips up ans coming

Całkiem ok

Ocena klientów 3.5/5

Paulina Jedna osoba - Opinie potwierdzone ALL

Dobra lokalizacja, przyjemna okolica, śniadania mógłby być troszkę bardziej rozbudowane, na duży minus - mikroskopijne okno w pokoju schowane za sciana, zupełny brak światła slonecznego

Dear PAULINA P., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norica Mizga Front Office Manager

Poor service and quality overall

Ocena na stronie TripAdvisor 2.0/5

h311022 Opinia zatwierdzona w TripAdvisor

I’m quite disappointed with my stay at ibis excel, the room was really small and stuffy. There was no food available so if we wanted to eat we would have to go over to the next hotel (novotel). For the price you’re better of paying a little bit more and staying at the Novotel

Hi h311022, Thanks for your review! I am sorry to read that our services and facilities were not up to your satisfaction, and I would like to apologize for any inconvenience this has caused you. With feedback such as those it can only help us to improve our future services and facilities. We hope to welcome you again soon in our hotel! Many Thanks, Aurelija Revuckaite Guest Experience Manager

Partner: TripAdvisor

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