Novotel London Greenwich 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 567

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173-185 Greenwich High Road, SE108JA LONDYN, Wielka Brytania

Opis

O hotelu

  • Połączenia kolejowe do centrum Londynu

  • Family rooms with extra sofa beds

  • Parking strzeżony na miejscu

  • Fully-equipped gym and sauna

  • Łatwy dojazd do Canary Wharf i hali O2 Arena

Nasze pokoje

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Lokalizacja hotelu

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDYN
Wielka Brytania

Pozycja GPS:51.477798, -0.013504

Telefon
Faks +44 20 8312 6810

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR & RESTAURANT

Zasmakuj dań serwowanych w hotelu Novotel. Skosztuj prostych i autentycznych dań w swobodnej atmosferze. Bez względu na to, czy masz ochotę na posiłek, czy na drinka, nasza restauracja serwuje to coś, co można znaleźć wyłącznie w hotelu Novotel.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 567

Ocena TripAdvisor  4.2/5  Liczba opinii: 2 960

Certyfikat Doskonałości 2024

Best flat white in London!

Ocena na stronie TripAdvisor 5.0/5

Rachel M Couples - Opinia zatwierdzona w TripAdvisor

I had the best flat white I’ve had in London in two months. Seriously, the best. Thank you Astha and Alfahad for your incredible service and attention to detail, nothing was too much trouble. Good food with impeccable service with a smile!!!

Less than impressed.

Ocena na stronie TripAdvisor 1.0/5

Chelsea S Opinia zatwierdzona w TripAdvisor

We arrived around 12 and asked to drop our bags off to be held until we checked in, as I received an email before check in suggesting we do so. When we asked to drop off our bags, we were met with hesitation and mild annoyance from the front desk. Little did I know, this was a sign of what was to come. Later on when we checked in, we immediately noticed a few things wrong with our room (a structural post under the bed was broken and on the floor, and the sprayer in the bath had a leak which led to water spraying every which way out of the hose). The maintenance man was very helpful and quick to correct, but we felt like we were bothering the front staff by pointing these things out. We also noticed that there was hair in the tub….a lot of little black hairs everywhere (this is what led to discovering the tub nozzle leaked, as I was trying to rinse them away). The coffee area also had water all around and no fresh pods. We also had no hand soap in the room. When I went to the front desk to mention these things and to ask for more frequent room cleaning (they initially suggested that we only have our room cleaned once or twice in our 8 day stay), the front desk attendant did not acknowledge that I was pointing out the hair or lack of coffee, and didn’t apologize. Later on the day of check in, we noticed a larger grocery bag filled with snacks that had been left behind by a previous guest that was tucked away between the desk and the wall. This, in addition to all the other issues, lead me to believe that our room was not cleaned before check in. It appears that they possibly did a minimal cleaning, such as they would do during a guest’s stay, but they certainly did not do a thorough job or double check anything before allowing us to check in. The hair in the tub, the missing coffee pods, no soap, the broken shower nozzle, AND the bag of groceries from the previous guest. We brought this to the front desks attention and FINALLY our disappointment was acknowledged (it only took about 5 trips down there for them to actually apologize for all of this!). They offered us a new room, but at this point I had fully unpacked for an 8 day stay and had no guarantee that a new room would be any better. They assured us that our room being cleaned would be top priority the next day, as there was no cleaning staff on site at this point. The next day, we left the hotel between 8 and 330. Upon returning, I expected my room to have been done….but nope! We had to AGAIN ask the front desk, and then had to sit in the lobby waiting for them to be done. I asked that one of the supervisors checked it over before we returned to our room, and she claimed she did when she told us we could go back up. We went in to our room to discover the coffee area was still not cleaned and again we had no hand soap (they kept taking the whole container out of the room….so strange!) Overall, this all left a sour taste in my mouth- and all these issues were within the first day of checking in for a week long holiday. I don’t plan to EVER stay in a Novotel ever again. Honestly, I wish I would have saved some money and booked a TravelLodge or Premier Inn instead.

Friendly staff and great location

Ocena na stronie TripAdvisor 5.0/5

Anita G Opinia zatwierdzona w TripAdvisor

We have a lovely experience as a family. All the staffs at reception were welcoming and very helpful. The breakfast staff were very hospitable. It is a child friendly place. There is a baby changing facility on the ground floor, baby high chair at dining area and very close to Greenwich park. Our toddler went to the playground every day of our stay in London. The location is perfect if your are commuting or for holiday.

Dear Anita, Thank you so much for your wonderful review! We're thrilled to hear that you and your family had such a lovely experience with us. It’s great to know that our friendly staff, child-friendly facilities, and convenient location made your stay enjoyable. We’re especially happy that your toddler enjoyed the playground at Greenwich Park! Your kind words about our welcoming reception team and hospitable breakfast staff mean a lot to us, and we’ll be sure to pass on your feedback to them. We truly appreciate you choosing to stay with us and hope to welcome you and your family back for another memorable visit to London! Best regards, Athulya Guest Relations Novotel London Greenwich

Comfortable Stay in charming part of London

Ocena na stronie TripAdvisor 4.0/5

krzysztofm603 Rodziny - Opinia zatwierdzona w TripAdvisor

Nice and comfortable stay. Spacious room with separate bathroom and toilet. Great breakfasts in the hotel and overall good location of the hotel itself. Despite being just next to the train station we were not hearing any noises of the trains. Greenwich is charming and walk to the Observatory is not so long. Cutty Stark ship was my great surprise. Hotel Staff was helpful. I do recommend! I had good stay with my family.

Dear Valued Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a comfortable stay with us and enjoyed the spacious room, the great breakfast, and the overall location. It’s fantastic that you were able to explore the charming Greenwich area and even discovered the Cutty Sark, a true gem! We're also glad to hear that you had a peaceful experience despite being near the train station, and that our team was able to assist you during your stay. Your recommendation means a lot to us, and we’re so happy you and your family had a great time. We look forward to welcoming you back on your next visit to London! Best regards, Athulya guest relations Novotel London Greenwich

Very Disappointing

Ocena na stronie TripAdvisor 2.0/5

B16TNK Friends getaway - Opinia zatwierdzona w TripAdvisor

Great location for Station and closer to amenities however Decor in rooms and public areas are tired. Staff in the bar are atrocious, no training no clue about the drinks.Took 10mins and three staff to serve two shots? Not the only issues we had guests are definitely not their priority. Shame really because we usually really like Novotel. Won’t stay at this one again, the Premier up the road is much better.

Dear valued guest, Thank you for sharing your feedback. We’re glad you found our location convenient for the station and nearby amenities. However, we’re truly sorry to hear that other aspects of your stay did not meet expectations. We understand how important a well-maintained environment is, and we acknowledge your comments regarding the décor in both the rooms and public areas. We sincerely apologize for the service you experienced at the bar. This is not the standard we strive for, and we regret the delay and lack of product knowledge. Your comments will be shared with our team to improve training and ensure more efficient service in the future. It’s disappointing to hear that we did not provide the level of hospitality you associate with Novotel. We value your feedback and will use it to make necessary improvements. While we regret that you wouldn’t stay with us again, we do appreciate your insights and hope you might reconsider in the future. Warm regards, Athulya Guest relations Novotel london Greenwich

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 580 Liczba opinii 9.4/10 Lokalizacja
  • 1 854 Liczba opinii 5.5/10 Pokój
  • 1 450 Liczba opinii 8.1/10 Obsługa
  • 33 Liczba opinii 7.8/10 Internet
  • 855 Liczba opinii 8.4/10 Śniadanie
  • 755 Liczba opinii 5.6/10 Czystość

Zarządzane przez Trustyou

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