نوفوتيل NOVOTEL لندن إكسل 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,593 أراء

نوفوتيل NOVOTEL لندن إكسل - Image 1
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الوصف

خدمات الفندق الإضافية

  • موقع مقابل مركز إكسل ExCel للمعارض

  • على بعد 3 دقائق سيرًا على الأقدام من محطة رويال فيكتوريا Royal Victoria

  • وجبات تبعث على الراحة في موقع عصري

  • مساحات مخصصة للاجتماعات لتلبية احتياجات مؤتمرك

  • خدمة إنترنت مجانية في كل غرف النزلاء

الإقامات المتوفرة لدينا

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موقع الفندق

نوفوتيل NOVOTEL لندن إكسل

7 Western Gateway, Royal Victoria Dock
E16 1AA لندن
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):51.507933906029066, 0.0232424366007321

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

UPPER DECK RESTAURANT

استمتع بطبقك في نوفوتيل. واستمتع بمجموعة من المأكولات المحلية والعالمية، بسيطة لكنها أصلية، في أجواء غير رسمية. سواء كنت ترغب في تناول الطعام أو مجرد تناول مشروب، فإن مطعمنا يحتوي على شيء إضافي لا يمكنك العثور عليه إلا في نوفوتيل.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,593 أراء

تقييم TripAdvisor  4.2/5  3,627 أراء

2025 شهادة تميّز

Beautiful location but sadly bad experience due to my room being flooded prior to checkin

ملاحظة Tripadvisor 3.0/5

davidiwanow تقييم TripAdvisor المعتمد

The staff were wonderful on check-in and provided me with an upgraded room to a suite 248 which was appreciated. It was late and I watched a bit of TV and sat on the couch and talked to some friends on the phone when I was getting ready for bed I took off my shoes only to discover that I was standing in a pool of water. The carpet was soaked on both sides of the bed so at 1133pm I went downstairs to inform the front desk staff. The initial conversation seemed to feel more like I was being blamed for the flooding but he assured me that he would sort out moving me to a new room. I then went back upstairs and waited for almost an hour before I went back downstairs only to be informed that the other staff member went home and didn't pass on any details about the flooding issue. I then spoke to the front office manager who had just started and was standing next to the staff member when I reported the issue earlier but had apologized and advised that no handover notes had been made before they went home for the evening. I provided photos and video showing the extent of the flooding and in fairness the front office manager did quickly resolve the issue of finding me a new room so I could get some sleep. The new suite 748 was beautiful and I did get a good nights sleep but less sleep than I originally planned due to the late night room shuffle. These types of things happen and the front office manager did his best to resolve the situation but more care could be taken by staff to ensure rooms are ready for guest arrival and when an issue is raised to staff it's taken seriously the first time and they aren't blamed and ignored. The WiFi was fast at 100mb/s which is great and the location to London ExCel can't be beaten as it's just 150 meters away. There is Custom House DLR and Elizabeth line just a few minutes walk away. I would say the price/value for money and the location is really good it's just a shame that I had a bad guest experience. The noise level was almost zero which was rare for a central London hotel room.

Early check in by Catherine

ملاحظة Tripadvisor 5.0/5

亦婷 朱 تقييم TripAdvisor المعتمد

The location and service is good. The hotel looks really nice

Dear V8517QY_ Thank you, for your kind review. We’re happy to hear that you enjoyed the early check-in, our location, and the service. It’s great to know you found the hotel beautiful as well. We look forward to welcoming you back again soon! Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Spectacular stay

ملاحظة Tripadvisor 5.0/5

Meharpal G تقييم TripAdvisor المعتمد

Absolutely lovely night’s, Rayan was incredibly helpful! Room was stellar and food was amazing. Best value for money near Excel centre

Dear Meharpalg, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Rayan met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Very good

ملاحظة Tripadvisor 5.0/5

Toby H تقييم TripAdvisor المعتمد

5. Check in with Smith was excellent. He helped me a great deal. Acomodating and knowledgeable. I have stayed her many times and often check in is a bit hit or miss but today fantastic.

Dear Toby H, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Hospitality was good. Smit at the lobby guided us well.

ملاحظة Tripadvisor 5.0/5

Preetam R تقييم TripAdvisor المعتمد

Hospitality was good. Smit at the lobby guided us well. Food was decent enough and ambience was really good to experience!

Dear Preetamr2019, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

بالاشتراك مع TripAdvisor

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