Mercure Belo Horizonte Lourdes Hotel 4 stars

Customer review rating 4.5/5 12,750 reviews

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Mercure Belo Horizonte Lourdes Hotel
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+ 25 Services

Hotel extras

  • Located close to the Minascentro convention center.

  • Ame Blanche SPA Salon located within the hotel.

  • Wedding packages with special conditions.

  • Children up to 12 years of age stay free of charge

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal SpaPaying
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 27 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315
Lourdes
30110047 belo horizonte
brazil

Tel: +553132984100

Fax: (+55)31/32984105

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA DE BELO HORIZONTE :  CENTRO RODOVIÁRIA DE BELO HORIZONTE

  • METRÔ CARLOS PRATES :  LINHA 1 ESTAÇÃO CARLOS PRATES

  • By plane

    CONFINS At 43km / 26.72 miles

  • By plane

    PAMPULHA At 11.7km / 7.27 miles

  • By train

    ESTAÇÃO FERROVIARIA DE BH At 0.1km / 0.06 miles

GPS :-19.937953, -43.944862

Our accommodation(s)

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Classic Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Direct dial telephone
Rooms

Our restaurants and bars

SARGAS RESTAURANTE

Type of cuisine: International

The Sargas is a modern and innovative restaurant with conditioned wine cellar, stylish decor and excellent service. The menu is prepared by an experienced chef, bringing the best in international cuisine to the hotel with a taste of Minas Gerais.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Enjoy our bar's pleasant and inviting atmosphere, ideal for meeting friends, winding down in the evening or enjoying happy hour in a relaxed atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 27

  • Maximum size: 315

  • Maximum capacity: 520 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,750 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,741 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Amazing place and attention!

Customer review rating 5.0/5

Eduardo S. F. Couples - 19/03/2021 Confirmed reviews ALL

I was extremely well attended by the service desk, the room is very nice and clean. Good located. Excellent breakfast. I will return for sure.

Dear Eduardo Luis Santos F., Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We are very pleased to have met your expectations during your stay in our hotel. We hope to see you again soon. Sincerelly, Nicole Costa Quality Coordinator

Excellent Service

Customer review rating 5.0/5

Jorge V. Friends - 12/03/2021 Confirmed reviews ALL

Good Quality Hotel, excellent service and nice food

Dear Jorge Ariel V., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Great location, service, views

TripAdvisor rating 5.0/5

Emil_London 02/03/2021 TripAdvisor review

I was on a weekend visit to BH and I loved staying at Mercure Lourdes hotel. It is an excellent facility in great area of the city, walking distance from cool restaurants and bars, in proximity to tourist attractions and with great service. Rooms from the top floors offer beautiful views of the city.

We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Comfort, location and views

Customer review rating 4.5/5

Emil, L. Friends - 01/03/2021 Confirmed reviews ALL

The top floors of the hotel offer amazing views of Belo Horizonte. Within minutes walking there are tourist attractions, as well as restaurants and nice places for a drink or food. The halls of the hotel are bit tired, but the rooms are very well furnished.

Dear Emil K., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Terrible experience. I will never stay in other Mercure Hotel.

Customer review rating 1.5/5

Isabela S. Solo - 08/12/2020 Confirmed reviews ALL

Terrible experience. I usually stay at Mercure Hotels because I know what kind of service I’ll get. Unfortunately, this time was different. First, I walk into my room and see a trash can with at least 2 used condoms on it (I took pictures). Inadmissible! Second, the bathroom sink was partially clogged. Third, whenever the guest in the adjacent room turned on the shower there was an absurd noise. Fourth, the scrambled egg portion I asked via service room was so small that I ate it literally in 5 bites, and payed around 20 reais for it. You can be sure that Mercure will never have me as their guess again.

Prezada Sra. Isabela, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Lourdes. Sentimos muito não termos correspondido ás suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certa de que estaremos tomando medidas apropriadas para lidar com o problema mencionado e prevenir futuras ocorrências. Agradecemos e esperamos que nos dê a oportunidade de melhor serví-la num futuro próximo. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Nice place

Customer review rating 4.0/5

Fábio H. T. Solo - 23/11/2020 Confirmed reviews ALL

Just 2 things that I did not like so much. TV has analogic channels with a big Led TV Internet was very slow. I measured it using speedtest and it returned around 2 MB Breakfast excelente Bedroom excelente.

Prezado Sr. Fábio, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-lo novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Good hotel but didn't recognize me as a platinum

Customer review rating 4.0/5

Fe… Business - 20/10/2020 Confirmed reviews ALL

I had an amazing time at this hotel. The room was incredible, cleaning outstanding, but nobody offered me a welcome drink or saw before that I was platinum even though I did online checking . It could have been perfect if I had been recognised as platinum member

Dear Felipe Rolin De M., Thank you for telling us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that we did not live up to your expectations, please let me offer my sincerest apologies. At Mercure, we seek to provide a high level of service to each of our customers; so your feedback is very important to us. Rest assured that we will be taking appropriate measures to deal with the mentioned problem and prevent future occurrences. We are grateful and hope that it will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Fantastic stay!

Customer review rating 5.0/5

Jorge B. Families - 14/09/2020 Confirmed reviews ALL

It's been a long stay full of pleasure and good memories. The hotel services are great, the location is superb, Belo Horizonte weather is like Hawaii or the Gold Coast in Australia. Just perfect. So, what can I say? I do recommend it wholeheartedly!

Dear Mr. Jorge, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Ok.

Customer review rating 3.5/5

Victor Business - 28/08/2020 Confirmed reviews ALL

Atendeu as expectativas

Prezado Sr. Victor, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Lourdes. No nosso hotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso, seu retorno é muito importante para nós buscarmos nosso constante aprimoramento. Gostaríamos de assegurar que todas as medidas e procedimentos do café da manhã e demais serviços do hotel tem como objetivo garantir a saúde dos nossos clientes e colaboradores. A opção do buffet invertido é justamente para evitar contaminação nos pegadores e demais utensilios de uso comum. Temos também a opção do café da manhã servido no apartamento. Esperamos recebê-lo novamente em nosso hotel. Atenciosamente, Nicole Costa Coordenadora de Qualidade

A place you’ll be treated as a dear member of the family

Customer review rating 5.0/5

Jorge B. Families - 31/03/2020 Confirmed reviews ALL

I could not overestimate the quality of the treatment Mercure Lourdes - Belo Horizonte - Brazil dispenses to guests. The General Manager, Rodrigo Mangerotti has such a fine touch to rub the business, you end up feeling you are belonging to a big and lovely family. Accor family! I would like to extend my compliments to all Mercure Lourdes team. They have made my stay a remarkable experience in all aspects. Thank you all!

Excellent staff

Customer review rating 5.0/5

Carolina Couples - 27/03/2020 Confirmed reviews ALL

Very nice staff, excellent food, amenities also very good!

Dear CAROLINA , We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

This is a home away from home hotel

Customer review rating 5.0/5

John E. B. Business - 15/03/2020 Confirmed reviews ALL

Excellent staff. Very nice rooms and friendly people.

Dear John Edward B., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Under renovation

TripAdvisor rating 3.0/5

luizz2015 Family - 22/08/2019 TripAdvisor review

It was my 3rd time in this hotel so I thought I knew what to expect but you never know. The moment I arrived I felt that this stay would be diferent. The entrance to the lobby was moved to a small door and the path to the reception was a tiny maze due to renovation of the hotel lobby. The problem was that they forget to mention it during the booking process. The ambience of the room was what we expected but the mattress was so firm that I think it was an orthopedic mattress not that soft ones that we are used to. It was really not the most pleasant stay

Thank you for sharing your comments about your stay at Mercure BH Lourdes. We are sorry for the inconvenience and for not being able to meet your expectations. In our booking confirmations we inform you that we are in the process of renovating the hotel. We will check the issue of mattresses. We hope you will give us the opportunity for better service in an upcoming hosting. Sincerely, Nicole Costa Quality Coordinator

Aging, but still one of the better Mercure properties

TripAdvisor rating 4.0/5

fulgencio Family - 15/11/2018 TripAdvisor review

The location and layout of this hotel are very good. Rooms are clean, spacious and comfortable. Room furnishings are in good condition. Beds are good. Bathrooms are great. The staff is helpful and excellent, particularly Eliene who made up our rooms every day. She's wonderful. She remembered us from prior stays at the property, and is consistently helpful and kind.That said, the property is showing its age. Hallway carpets are discolored and frayed. Some of the wood trim, particularly in the hallways, is scraped and scratched. At least the key slots in the elevators, always broken in the past, have been replaced with new units.We always stay at this property when we are in BH. It suits us best. We are confident economic recovery in Brasil will allow for some remodeling and renovation at the hotel. Remodeled or not, we will continue to stay at the property when we are in BH.

fulgencio, Thank you for taking the time to share your feedback.We will soon start renovating some of the hotel's rooms.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

good service and good location

TripAdvisor rating 4.0/5

EdervalC Business - 11/08/2018 TripAdvisor review

The only negative during my stay was that l stayed for a few nights and the hotel hasn't provide any upgrade and also the lost day l have to work the all day and flight in the evening and i could have a later check out.

We appreciate your comments regarding your stay in Mercure BH Lourdes.. We´ll share your impressions with our operational team. Unfortunately the hotel was having a high occupancy on the day which made it more difficult offer late check out. This feedback is very important to us as it gives us the opportunity to review internal processes and work on improvement points. We hope to serve you again and give you a positive impression of our services, corresponding to the standard to which we are accustomed to working. We are at your disposal for whatever you need. Sincerely, Nicole Costa Quality Coordinator

Great Place to Stay

TripAdvisor rating 5.0/5

fulgencio Family - 05/12/2017 TripAdvisor review

This is a slightly aging property that's very nicely maintained and, as the title of this review implies, is a great place to stay. Clean, marginally luxurious, well-equipped and notably comfortable. Well priced. Also well located. We've stayed at this property before, and will surely stay there again. The VG rating for sleep quality stems from our sleeping with windows open. There's a lot of street racing and noisy vehicles passing by on Avenida Contorno at night. All night. Solution? Earplugs!

Fulgencio, Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Awesome hotel!

TripAdvisor rating 5.0/5

Kim L Business - 06/10/2017 TripAdvisor review

Lovely hotel, check in was great and I had a room on the 18th floor with a panoramic view of Belo Horizonte and the mountains. My room was just perfect, not too small and not too large. Everything worked properly which is something you cannot take for granted, i was in six different hotels in Brazil on this trip and this was the best hotel room. A special mention goes out to hotel staff Marco Silva who took time on his day off to meet me at the famous Mercado Central and help me select some of the famous local products available at the market. For a foreign visitor having a local show you around is the best! Thank you Marco, the hotel should be very proud of you as an employee.

Dear Kim We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Very good.

TripAdvisor rating 4.0/5

Luiz Flavio Di C Couples - 08/11/2016 TripAdvisor review

Very good. Excellent services and emplacement. Next to the best restaurants. Some observations: the check in was too long. The bar could have a true bar tender. Good drinks are important to whom arrives in hotel after a hard day of work.

Dear Luiz Flavio, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Mangerotti General Manager

Mercury Lourdes BH

TripAdvisor rating 3.0/5

junnnninho Business - 24/10/2016 TripAdvisor review

Good hotel on a nice location in BH, however poor services from checking, checkout, and also restaurant (specially low quality food for the price asked). It would be good to have more friendly employees at the front desk from the ones you had there.

Sr. Juninho, agradecemos a avaliação ao Mercure Belo Horizonte Lourdes. Possuimos um sistema de check in e out express, basta solicitar no ato de sua reserva e receberá orientações para agilizar sua passagem pelo front desk. Trata-se do projeto Welcome. Demais itens mencionados já foram motivo de reunião com as areas e em futuras estadas já perceberá de outra forma. Cordialmente, Rodrigo Mangerotti Gerente Geral

Nice option at Belo Horizonte's downtown area

TripAdvisor rating 4.0/5

AnaLuizaDaltro Solo travel - 28/08/2016 TripAdvisor review

Good service provided by polite and efficient staff, clean and tidy rooms and facilities, good location, nice and varied room service menu, good working and convention infrastructure. Breakfast though was not so good, at least when you consider its expensive cost.

Dear Ana, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Mangerotti General Manager

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