A wonderful experience overall. The hotel is a great location near places to eat and the city center. Also within close walking distance to a shopping mall and city stores. We felt safe walking home from dinner at night.

This is an excellent and reliable hotel: rooms ok, friendly staff, good restaurant, breakfast ok Only negative point: I booked this stay in may after registering for an offer to boost loyalty points for stays in august; I didn't get this points, got an evasive answer from the contact phone number of accor (not he hotel), sent two webmails, didn't get any answer!! Very, very poor customer service of accor!!!!

Comfortable hotel with good size rooms and large desk. Central location with easy walk into historic city centre. Desk staff were very friendly and helpful. Relaxing and trouble-free stay - no problems at all..

Unbelievable service and amenities. Very courteous staff. The room was cleaned and restocked in a very timely manner. The restaurant food was superb and the staff was very professional. Look forward to my next trip, I'll be bring family/friends next time.

Novotel Aachen has become my default base when in Aachen. Efficiency service, nice rooms, very good breakfast options. Comfortable bed, good bathroom amenities. Taxi service always available. Would highly recommend it.

We have stayed in this hotel many times now and always find the service excellent. The rooms are clean and usually well looked after and the staff friendly and courteous. The location is good, very close to the centre of town and all the sights. The breakfast bar is second to none and the bar a great place for a quiet drink. We would have no hesitation in recommending this hotel to anyone.

The hotel locates close to Aachen central train station (5 mins by taxi; 7 Euro) and walking distance to the old town. Amazing comfort bed and fast Wifi plus 5 pm late check out ! What more can one ask for !

Overall good although slightly dated. Parking on site.Good breakfast. Ten minutes walk to Cathedral. Very pleasant staff. Very limited core to historic city centre which is intersting, otherwise of limited interest.. A lot of war damage.

Hotel is in convenient location to bus, city sights, etc. Staff and service were excellent. Rooms are a bit small (especially the toilet and shower areas). Room amenities were good. Was VERY disappointed in the fitness center. No free weights and limited equipment to use. Temperature in the room is like a sauna. Bar and restaurant were excellent. Would stay here again when in Aachen City if the fitness center was improved.

We are coming already some time to Aachen. This is the first time we took the Novotel Aachen City and it was a very nice experience for us. The reception was professional and welcoming and as to our surprise the already upgrade our room and the late check-out was longer then we expected. The bar tender was also very nice and helpful. The location of the hotel is close to the city centre, yet it was nice and quiet during the night. We were close to a big shopping centre were you have some nice restaurants, but also close the other restaurants in the city centre. Overall a very nice stay.

We had a warm welcome, with a glas of gluh wine. The room was very clean, with a very good bed. The bathroom was rather small but OK. And not to forget the very good breakfast with a wide range of products (cold and warm).

I have stayed at the hotel about 6 times now, so the staff are very welcoming when I arrive. They do their best to fulfill any special wishes (such as a kettle in the room instead of a coffee machine) and are always ready to help with any questions. The hotel is comfortable, well located and clean. The only very slight niggle on this last trip was the brunch on Sunday when due to the influx of a couple of coach tours, the hotel was very full and the restaurant staff were pushed to the limit to cope. I would definitely recommend this hotel and have already booked my next two visits.

Nice hotel, nice team... But make sure the rooms allocated as premium are quite. Thanks to the staff who allocated us the 503. The staff is friendly! Keep this one for out next visits... Breakfast could be with more selections

I stayed with my two adult sons over the 25-28th August weekend, and used this hotel as our base during the F1 Grand Prix weekend. The bedrooms rooms were a good size and the bathroom very clean. The Hotel provides a very good breakfast, however we felt that the evening meals in the bar were rather limited and overpriced price for a burger and chips. The hotel has an underground car park which you can access via a lift, but this is charged at an extra 14 Euros per night, and the hotel is located close to Aachen Bus Station and has many homeless people sitting in the surrounding streets, so not an area where you would feel comfortable about your daughter walking alone late at night.

Beware that parking is paid. Q-Park is the closest public and paid parking; this was not clear enough to me in advance (probably my mistake) so I had already parked at the Bushof. As I checked-in online 24 hrs in advance and indicated our arrival time would be between 8-11pm I would have appreciated if everything would have been smooth, but is was not. When we entered the designated room, it was dirty, so we needed to go back to the reception and got another room. No apologies were given, although we did get an upgraded room, which I appreciate. The next morning at checkout, the mistake had been transferred by the staff, but again, no apologies were expressed.