Novotel Aachen City

I stayed for over a week at the Novotel in Aachen while on a business trip. The hotel is ideally situated next to a great shopping area. Parking is super easy and you need to use our card key to access the elevator. The same card key access is required to enter the lobby after hours. Seems very secure and safe. Front desk staff were very friendly and helpful. My room as an "executive" room on the 4th floor, was on a corner and had floor to ceiling windows. What I liked: - Very quiet room - Comfortable bed - Mini-fridge with window and free daily drinks and snacks (5 Item selection including wine and beer) - Great desk setup with memory foam chair - Good TV with external HDMI input - Real glasses in the room - Bathroom wall mounted soap dispenser + other amenities - Nespresso machine with pods and cream To improve - WiFi, even though i was on the premium plan, the signal was weak to moderate - No USB ports - Water pressure just ok - Bathroom sink has not much counter space - AirCon only goes so low (perhaps 24/25?) as other reviewers have noted TIP: If you arrive on a Sunday to Aachen, almost everything is closed, however, towns in Netherlands are as close as a 20 minute drive and most stores are open from noon on Sunday

We stayed here for one night. We chose the hotel based on the fact it had a decent car park. It turned out that the car park is a public one but it has a lift up to the hotel. The car park felt secure (it's huge) and we were charged €14 for one nights parking. I didn't see this charge mentioned when looking at the details of the hotel but could have missed it. Anyway you pay for the car park at the hotel reception. The hotel is pretty functional. There is a big display fridge in the lobby and you are told that you can take 5 items for your room mini-bar. The is some beer, wine and soft drinks. The fridge in the room had a bottle of water in it but I couldn't fin a bottle opener. The room was fine and the bed comfortable and it was ideal for 1 night. The shower was decent and there was a bath as well. The toilet had it's own room. There was aircon and a TV. We overlooked an internal area (top of the carpark I think) so it was very quiet. Breakfast was included and I thought it was really good. Buffet style it had a mix of hot and cold food. I noticed a few dogs so the hotel is dog friendly and you could sit with them at breakfast.

A very strange young man worked in the reception. Did not make us feel welcome at all when we checked in. This is something that the hotel should take into consideration. The others in the staff were nice, though.

I stayed at the hotel for one night. The hotel is in a good location. The staff at the reception are very helpful. If you want to stay in that area, I recommend it to you...Ideal for those who come by car, there is a car garage just below the hotel...

We have switched our stays in Aachen to Novotel few years ago as although there is nothing impressive about Novotel - customer service was excellent. Although I was only Silver accor member they would unexpectedly upgrade us to suite, another time leave nice fruit basket as „thank you” for loyalty and were generally very welcoming. Since covid started this property gives me worse experience each time. In Aug 20 there were cleaning issues. This time they failed to provide what you pay extra for in executive room - bathrobes (was only one, when I chased they brought another bathrobe but no sleepers), „free minibar” meant one evian water and you could request more from the bar except it was open only the night we arrived. We wanted to use our drink voucher on Sun - bar was shut again! Please tell people when bar is open when you give them vouchers. I complained about it to young male receptionist upon check out. He was really defenisive and gave us horrible check out experience. We eventually got 2 colas upon check out for no minibar and welcome drink experience??? I am gold member now: it has not even been mentioned by reception once nor did I have any on property benefits. I am done with this hotel: next time I will book into Mercure. I was happy to spend my money here for few years but not anymore. Customer service is unacceptable plus you pay extra for executive room and don’t get what you should on booking confirmation. Corner toom was freezing! I don’t recommend staying in one of these during the winter months.